What does a product support engineer do?

A product support engineer is responsible for resolving technical issues of end-users regarding the products and services offered by the company. Product support engineers conduct troubleshooting operations for system failures and write resolution reports for reference. They also support the product analysts in improving the product's features and processes to prevent the reoccurrence of defects and maintain optimal performance. A product support engineer designs automation procedures and runs multiple diagnostic tests to ensure high-quality outputs and avoid operational delays.
Product support engineer responsibilities
Here are examples of responsibilities from real product support engineer resumes:
- Manage Jenkins security by providing specific access to authorize developers/testers using project base matrix authorization strategy.
- Customize and support the real-time, reporting, and embed portions of the Linux base fleet management system.
- Support PV & EMC test strategies.
- Develop the user requirement by programming using java, jdbc.
- Provide set up and configuration of ISP and browser on all windows platforms.
- Used Java profilers and debuggers to tune performance of server and find memory leaks.
- Document and track defects find clearly and precisely to enable for a timely fix and accurate regression testing.
- Create telephony call routing via NNACL, LERG, voice VPN, number portability, and dial plans.
- Work directly with the user community to troubleshoot problem and sometimes help educate the user on the proper use of SharePoint.
- Monitor and troubleshoot backups and restorations.
- Perform hardware-level debugging of i2c-base chassis sensor communications.
- Authore the manual and automate calibration procedures using UNIX environment.
- Provide system administration and support of enhance Unix base telecommunication systems.
- Develop programs and interfaces for testing and debugging customer's applications.
- Develop peak load prediction models using parametric testing, and regression analysis.
Product support engineer skills and personality traits
We calculated that 15% of Product Support Engineers are proficient in Product Support, Technical Support, and Troubleshoot. They’re also known for soft skills such as Mechanical skills, Creativity, and Math skills.
We break down the percentage of Product Support Engineers that have these skills listed on their resume here:
- Product Support, 15%
Worked with all subsystem vendors and product support representatives to relay pertinent information regarding both hardware and software engineering change orders.
- Technical Support, 10%
Delivered exceptional technical support, sold equipment, trained business on operations, and designed highly effective websites and desktop applications.
- Troubleshoot, 6%
Support, troubleshoot, and maintain Delta Tau Motion Controller used for semiconductor motion control systems.
- Customer Service, 5%
Create and distribute Speed Info documents that convey useful service information to customer service engineers and provide serviceability feedback.
- Customer Support, 5%
Assisted customer support agents with rate calculations and policy interpretation, expediting service for the customer.
- Database, 4%
Developed and managed a database consisting of data pertaining to parts and procedures for three manufacturing locations with complete customer information.
Most product support engineers use their skills in "product support," "technical support," and "troubleshoot" to do their jobs. You can find more detail on essential product support engineer responsibilities here:
Mechanical skills. One of the key soft skills for a product support engineer to have is mechanical skills. You can see how this relates to what product support engineers do because "mechanical skills allow engineers to apply basic engineering concepts and mechanical processes to the design of new devices and systems." Additionally, a product support engineer resume shows how product support engineers use mechanical skills: "performed corrective action and root cause analysis of electromechanical test equipment applied project schedules for managing multiple tasks to completion. "
Creativity. Another essential skill to perform product support engineer duties is creativity. Product support engineers responsibilities require that "mechanical engineers design and build complex pieces of equipment and machinery." Product support engineers also use creativity in their role according to a real resume snippet: "founded company that supported small businesses using financial management systems and inventory software to maximize. "
Math skills. Another skill that relates to the job responsibilities of product support engineers is math skills. This skill is critical to many everyday product support engineer duties, as "mechanical engineers use the principles of calculus, statistics, and other advanced subjects in math for analysis, design, and troubleshooting in their work." This example from a resume shows how this skill is used: "completed, designed and approved reliability testing ideas, statistics, failure modes and failure analysis. "
Listening skills. product support engineer responsibilities often require "listening skills." The duties that rely on this skill are shown by the fact that "mechanical engineers often work on projects with others, such as architects and computer scientists." This resume example shows what product support engineers do with listening skills on a typical day: "analyzed test results and communicated findings/recommendations to project team members for defect issue and problem resolution. "
Problem-solving skills. Another common skill required for product support engineer responsibilities is "problem-solving skills." This skill comes up in the duties of product support engineers all the time, as "mechanical engineers need good problem-solving skills to take scientific principles and discoveries and use them to design and build useful products." An excerpt from a real product support engineer resume shows how this skill is central to what a product support engineer does: "acted as the customer voice on cross-functional teams to contribute to future product designs that meet customer support and solution needs. "
The three companies that hire the most product support engineers are:
- Deloitte156 product support engineers jobs
- Applied Materials115 product support engineers jobs
- Micro Focus (US), Inc.110 product support engineers jobs
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Product support engineer vs. Support
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
While similarities exist, there are also some differences between product support engineers and support. For instance, product support engineer responsibilities require skills such as "product support," "technical support," "troubleshoot," and "customer support." Whereas a support is skilled in "cash management," "hr," "inventory control," and "ladders." This is part of what separates the two careers.
Supports really shine in the professional industry with an average salary of $50,563. Comparatively, product support engineers tend to make the most money in the technology industry with an average salary of $98,326.The education levels that supports earn slightly differ from product support engineers. In particular, supports are 3.9% less likely to graduate with a Master's Degree than a product support engineer. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Product support engineer vs. Co-operations engineer
A Co-Operations Engineer ensures that operations-related activities are performed in compliance with company standards and regulations. They optimize the overall efficiency of business.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that product support engineer responsibilities requires skills like "product support," "troubleshoot," "customer service," and "customer support." But a co-operations engineer might use other skills in their typical duties, such as, "lean manufacturing," "python," "powerpoint," and "continuous improvement."
Co-operations engineers earn a lower average salary than product support engineers. But co-operations engineers earn the highest pay in the energy industry, with an average salary of $51,087. Additionally, product support engineers earn the highest salaries in the technology with average pay of $98,326 annually.In general, co-operations engineers achieve similar levels of education than product support engineers. They're 1.9% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for product support engineers in the next 3-5 years?
Associate Dean for Academic Affairs, College of Engineering Professor, Civil and Environmental Engineering, Villanova University
Product support engineer vs. Planning engineer
A planning engineer is in charge of developing plans and systems to organize and schedule project procedures, ensuring efficiency and timeliness. Their responsibilities revolve around learning and understanding the extent of all operations, setting schedules and objectives, liaising with external parties such as vendors or distributors, and maintaining an active communication line with other departments. Furthermore, a planning engineer must monitor the progress of the workflow and the performance of the workforce, all while implementing the company's policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a product support engineer is likely to be skilled in "product support," "troubleshoot," "customer service," and "customer support," while a typical planning engineer is skilled in "project management," "infrastructure," "transmission planning," and "nerc."
Planning engineers earn the best pay in the energy industry, where they command an average salary of $86,256. Product support engineers earn the highest pay from the technology industry, with an average salary of $98,326.planning engineers typically earn higher educational levels compared to product support engineers. Specifically, they're 6.0% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Product support engineer vs. Engineer
Engineers are highly trained professionals who determine the feasibility of various projects, usually related to the construction industry. They are considered experts in mathematics and science, two disciplines that they need to use in designing and coming up with plans for projects. They should also be well-versed in different construction or industrial materials, and they ensure that appropriate materials are used for the project. They also ensure that the projects meet the requirements of the groups that hired them. They create spaces that would both address the needs of the end-users and the industry standards. They also ensure that the projects they make would stand the test of time.
Even though a few skill sets overlap between product support engineers and engineers, there are some differences that are important to note. For one, a product support engineer might have more use for skills like "product support," "customer support," "database," and "customer satisfaction." Meanwhile, some responsibilities of engineers require skills like "python," "cloud," "c #," and "aws. "
In general, engineers earn the most working in the automotive industry, with an average salary of $97,672. The highest-paying industry for a product support engineer is the technology industry.engineers reach similar levels of education compared to product support engineers, in general. The difference is that they're 3.1% more likely to earn a Master's Degree, and 0.9% more likely to graduate with a Doctoral Degree.Types of product support engineer
Updated January 8, 2025











