How To Become A Product Support Manager: What It Is and Career Path

What is a product support manager and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Sachin Tuli

A product support manager is in charge of overseeing the production of quality products to ensure optimum customer satisfaction. As a product support manager, you will be required to create product strategies, maintain and improve sales and customer satisfaction, and ensure long-lasting relationships with customers. Furthermore, you are to regularly update customers about new company products and services by making calls and explaining the features and benefits of the product. Also, you will need to maintain documentation of all product development and marketing activities and provide answers and recommendations to customer issues and complaints. You are also to assist in training new staff members.

A product support manager must have experience and adequate knowledge of sales and promotion techniques. You must also possess a bachelor's degree in marketing or a related field. Excellent communication and interpersonal skills and basic computer skills are also essential in this post. With these, you will make an average salary of $106,727 annually or $51.37 hourly.

What's a day at work look like for a product support manager?

Sachin Tuli

Director, International Business Major, Wisconsin School of Business, University of Wisconsin-Madison

The pandemic accelerated ongoing shifts with work-from-anywhere and use of remote meeting technologies. With mass adoption at all levels, these trends are likely to persist to some degree across fields and industries. There will likely be less travel for a number of years, but concurrently we may see more cross-team and cross-national collaboration and coordination. From an international business perspective, firms do plan to continue their globalization efforts and we know that graduates themselves increasingly seek potential global opportunities and mobility when choosing which organizations to work for.

ScoreProduct Support ManagerUS Average

Salary

7.5

Avg. Salary $96,155

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.4

Race

American Indian and Alaska Native 0.41%

Asian 11.32%

Black or African American 10.65%

Hispanic or Latino 16.50%

Unknown 5.40%

White 55.72%

Gender

female 19.80%

male 80.20%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a product support manager

Explore product support manager education requirements

Most common product support manager degrees

Bachelor's

65.8 %

Associate

15.6 %

Master's

13.2 %

Start to develop specific product support manager skills

Skills	Percentages
Customer Service	12.27%
Customer Support	7.08%
Customer Inquiries	5.87%
Post Sales	5.85%
Technical Support	5.20%

Complete relevant product support manager training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New product support managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a product support manager based on U.S. Bureau of Labor Statistics data and data from real product support manager resumes.

Gain additional product support manager certifications

Product support manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific product support manager certification, having one may help you stand out relative to other applicants.

The most common certifications for product support managers include Six Sigma Green Belt and Master Project Manager (MPM).

More About Certifications

Research product support manager duties and responsibilities

Manage BOM reviews, assuring that all components are approved or on product road map.
Lead ETL development team to design, code, test and implement quality software, mentoring team members as appropriate.
Perform UNIX administration while training and managing other administrators.
Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.

Prepare your product support manager resume

When your background is strong enough, you can start writing your product support manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a product support manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable product support manager resume templates

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