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Become A Product Support Manager

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Working As A Product Support Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Product Support Manager Do At Advance Auto Parts

* RESPONSIBILITIESinclude the following.
* Other duties may be assigned.
* Customer Focused anddedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Work cross functionally to create an availability network to support Independent Business needs, which includes leveraging ; DC Mix, Vision, and vendor partners
* Assist merchandising and inventory team through product transitions process to ensure parts availability
* Work with Merchandising to develop a communication and execution plan for product changeovers and new products
* Identify and bring forward product category opportunities
* Develop a process to streamline merchandising POG process for Independent Stores
* Develop and lead promotional pricing enhancements to simplify and drive sales and profitability for our Customers and the Enterprise
* Experience using Exploris, ADIS, and field preferred

What Does A Product Support Manager Do At Ingersoll Rand

* Ensure a professional field and customer support environment, with measurements in place to track performance and improve the process.
* Must have excellent product and technical knowledge as well as interpersonal skills to manage daily field support and drive long term share growth in identified markets.
* Management of pricing strategies and systems, including delegation of specific pricing authority to assigned Product Support Engineers.
* Assist field in developing bid strategies and optimizing the product bill of material.
* Working with Product Management in the development, implementation, and operation of consistent, data-driven pricing methodology, strategy, and tactics.
* Provide accurate and timely technical/systems/application/customer specification review/complaint resolution support to the domestic and international field organization.
* Develop and document solutions to application-specific requirements, execute pre-bid design special activities to facilitate bid process.
* Act as the internal champion for field personnel and customers, always balancing the needs of the customer, associates and the business.
* Price and cost equipment on projects coordinated at headquarters consistent with established policies.
* Assist the field in developing bid strategies and optimizing the product bill of material.
* Act as point of contact for critical to close opportunities.
* Develop and communicate effective sales strategies.
* Participate in establishing product lines’ “selling story.” Ensure that field sales support department, appropriate business unit functional areas, and field sales force are familiar with the “selling story.”
* Maintain detailed understanding of major competitive product lines, marketing strategies, current system types, and relative costs.
* Effectively communicate this information with the field, department, and other functional areas.
* Initiate and maintain competitive “hooks” with projects/promotion group.
* Make sure department is trained on “hooks.”
* Participate in development of the next generation of products through the New Product Development process and definition of requirements from a customer perspective.
* Support launch plans, as necessary, for new product directions with field sales personnel.
* Continuously improve current knowledge on leading technology trends for the product line.
* Provide leadership to assigned staff on regular basis to understand their business problems and help them find solutions.
* Establish expectations for the Product Support team and review employees annually, at a minimum, on their performance and career progress.
* Establish employees’ training requirements, ensure training is completed, and keep appropriate records per ISO procedures.
* Interpret and communicate technical data for product lines.
* Development and delivery of training materials, product/marketing documentation, on-line solutions, white papers, peer-reviewed technical publications, or internal product strategy documents.
* Support product line leadership in the development of innovative product strategies to address market technology trends, new product development and/or cost reductions.
* Supervision of team to include performance management with quarterly reviews, PMPs and salary planning and administration, including supervision of remote employees.
* Responsible for personnel administration, performance evaluations, and salary administration for direct reports.
* Provide leadership for and direct engagement in Customer Visit programs.
* Represent Trane at industry associations, serve on committees or in leadership roles as appropriate.
* Travel to sales offices in support of product sales, training, and product promotion.
* Implement corrective action for offices with unacceptable market share/price.
* Develop direct reports in order to effectively support product line growth.
* All personnel are expected to provide expert support to sales offices to meet product line share growth and revenue goals.
* Provide direction on assignments to staff to assure objectives are understood, realistic schedules are developed, and established deadlines are met.
* Improve department output by developing improved procedures, eliminating unnecessary work, delegating authority, and proposing organizational changes as necessary.
* Assist in training field sales engineers and estimators

What Does A Product Support Manager Do At The Boeing Company

* Primary customer-facing position with senior Missile Defense Agency personnel for all system level development flight and ground testing activities: software and hardware-in-the-loop (HWIL) lab integration and testing, live fire flight tests at multiple, distributed field test sites.
* Driving over $408M budgetary work scope, with primary responsibility to execute through a lean and agile ST&E team while partnering with all program IPTs, led by Executives, as well as all major suppliers (Northrup Grumman, Raytheon, Orbital ATK) for surge execution support in excess of 80 personnel during complex test events.
* Develop strategy to shape, influence and execute the achievement of significant Program Award Fee ratings which directly drive program earnings.
* Primary responsibility to shape Customer Contract Performance assessments (monthly Quality Assurance Surveillance Program – QASP and quarterly Contractor Performance Assessment Reports
* CPAR).
* Partnering with other IPTs & Programs (i.e. Space Launch Systems, etc) for surge/sharing resources to drive costs down, grow employee skills and deploy critical skills to priority Programs.
* Performing activities to schedule/deconflict the use of GMD HWIL lab and field test assets IAW with the Government’s scheduling process.
* Position is assigned to the Director of Boeing Global Services Field Operations and receives day-to-day direction from the GMD Program Leadership Team.
* Develops and executes integrated organizational plans, policies and procedures and guides the development of business and technical strategies, goals, objectives.
* Acquires resources for organizational activities, provides technical management of major suppliers and leads process improvements.
* Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
* Provides oversight and approval of technical approaches, products and processes.
* Manages, develops and motivates employees and mid-level managers at multiple locations including Colorado Springs, CO; Schriever AFB, CO; Vandenberg AFB, CA; and Huntsville, AL..
* Key responsibilities of this position driving it to be an M-level include:
* M System Test & Evaluation (ST&E) budgetary work scope, with primary responsibility to execute with a small ST&E team and to partner with all program IPTs (led by Executives) as well as all major suppliers (Northrup Grumman, Raytheon, Orbital ATK) in order to accomplish duties
* Primary customer-facing position with senior Missile Defense Agency for all System Testing activities (flight testing and ground testing) … daily interaction
* Responsible for significant Program Award Fee ratings, directly driving program earnings
* Primary responsibility to shape Customer Contract Performance assessments (QASP, CPAR)
* Partnering with other IPTs & Programs (i.e. Space Launch Systems, etc) for surge/sharing resources to drive costs down…lean and mean…no standing army…
* Typical Job Duties Include:
* Develops and implements large-scale, high impact integrated organizational plans to ensure business, technical and customer requirements are achieved.
* Ensures responsiveness of the ST&E team to support Missile Defense Agency test objectives and requirements.
* Determines critical skills within the ST&E organization; develops and implements staffing and development plans to ensure necessary skills are available.
* Assigns authority and responsibilities to leadership team to execute the plan.
* Reviews execution of the plans, makes appropriate adjustments, and resolves issues.
* Evaluates feasibility of plans and makes decisions to continue or discontinue programs, projects or processes as appropriate.
* Interfaces with the internal and external customers to include attending meetings and teleconferences, providing briefings and system status, and receiving and communicating relevant flight/ground test event and program information to Boeing GMD IPTs and leadership.
* Forecasts, acquires, deploys and manages personnel, services, equipment and tools to meet GMD program and organizational requirements.
* Determines critical skills within an organization or functional area; develops and implements staffing and development plans to ensure necessary skills are available to perform extended test execution events.
* Reviews, approves and implements process, budgeting, equipment and service plans to maximize productivity and ensure safety, security, environmental and regulatory compliance.
* Coordinates with providers to achieve timely delivery of resources.
* Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance performance and expand capabilities of mid-level managers and others within their organization.
* Provides on-going developmental feedback to organizational leaders.
* Champions’ organizational innovation and initiatives geared toward recognizing employee achievements, increasing employee satisfaction and retaining a highly skilled and motivated workforce.
* Rewards leadership team for their efforts to recognize and motivate others.
* Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.
* Ensures proper job classification of employees, sets employee goals and objectives, manages and evaluates performance to plan on a reoccurring basis.
* Assigns employee salaries based on employee value and Boeing guidelines to provide a fair and equitable work environment.
* Approves the technical approach used on program or multiple projects.
* Ensures technical approach and deliverables meet customer, company, quality, industry and regulatory requirements.
* Generates requirements and analyzes technical approach, statement of work, labor and deliverables for programs or projects to ensure a quality product is delivered.
* Participates in make/buy decisions and recommends source selection for programs and projects.
* Creates and executes supplier technical oversight plans for internal/external sources.
* Recommends disposition of supplier deliverables and award fee scoring.
* Interfaces with suppliers and subcontractors for verification and validation of requirements.
* Integrates supplier activities across the organizations.
* Job requires occasional travel to other sites.
* The President has approved $4B in emergency funding for Missile Defense above the continuing resolution.
* With the Ground-based Midcourse Defense Development & Sustainment contract extension currently being finalized (extends to Dec 2024) and this announcement we will see substantial staffing growth e.g. new investments in cyber, addition of a new missile field at Fort Greely and possibly other locations, and significant system testing requirements.
* It will be a very busy year for our GMD work force*.
* This position requires an active (or ability to obtain) U
* S. Security Clearance, for which the US Government requires US Citizenship

What Does A Product Support Manager Do At Dickinson Financial Corporation

* Responsible for application support for assigned banking applications and systems, including incident, problem, change, and release management functions
* Plan, test, and implement application changes and software updates.
* Lead problem management and incident management efforts for high severity incidents.
* Assume lead role in the planning and execution of bank system conversion and transition activities.
* Coordinate with assigned business units to prioritize service requests (projects, enhancements, maintenance, and upgrades).
* Coordinate vendor efforts for development and support.
* Develop business requirements for projects and assigned systems.
* Develop test plans for changes to assigned systems.
* Develop comprehensive support plans and DR plans for assigned applications.
* After-hour and weekend work may be required to meet project deadlines, conduct DR tests, or to address high priority incidents and problems.
* Provide project management for banking application and IT projects.
* Provide supervision, mentoring, and leadership to more junior product support managers.
* Regular attendance is required, working at the worksite during regular business hours and/or assigned hours

What Does A Product Support Manager Do At Fedex Office

* This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
* Set objectives for the operational Product Management and Customer Service team in accordance with Company and Network Operations strategy
* Manage team of operational Product Managers, Customer Service Representatives and Customer Service Coordinator team (including weekly scheduling)
* Establish and ensure adherence to operational product manager team rules of engagement; review, and assignment of sales opportunities to ensure timely planning and pricing support
* Manage customer service team to help preflight and process orders for production within FXO and Extended Networks
* Collaborate cross-functionally with key stakeholders, business partners and customers as required to enhance and deliver new program initiatives for FXO Product Lines (Distributed Print, Direct Mail, Signs & Graphics and Complex Print)
* Provide ongoing communications support, workload balancing efforts, program readiness, risk mitigation and resolution / escalation as required
* Develop metrics to evaluate productivity of teams, product lines supported and areas for improvement
* Document and implement operational execution process and help resolve issues escalated by Customer, Sales, Retail and Manufacturing Network teams
* Provide ongoing training and skill enhancements to ensure growth and development of team
* Provide ad hoc reporting as requested by senior management
* Develop positive working relationships with cross functional teams to ensure product management and customer service SLAs expectations are met

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How To Become A Product Support Manager

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Product Support Manager jobs

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Product Support Manager Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Chinese

  • Japanese

  • German

  • Mandarin

  • French

  • Catalan

  • Persian

  • Arabic

  • Korean

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Product Support Manager

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Product Support Manager Education

Product Support Manager

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Real Product Support Manager Salaries

Job Title Company Location Start Date Salary
Product Support Manager Lam Research Corporation Fremont, CA May 15, 2015 $156,374
Product Support Manager Google Inc. Mountain View, CA Nov 18, 2016 $146,300
Product Support Manager Google Inc. Mountain View, CA Feb 08, 2016 $146,300
Product Support Manager Google Inc. Mountain View, CA Dec 30, 2016 $140,000
Manager, Technical Product Support Western Union, LLC San Francisco, CA Aug 18, 2016 $139,603
Product Support Manager Google Inc. Mountain View, CA Jan 25, 2016 $136,000
Product Support Manager Lam Research Corporation Fremont, CA Oct 01, 2013 $132,424
Product Support Manager Lam Research Corporation Fremont, CA Oct 07, 2013 $132,424
Product Support Manager Temenos USA, Inc. Malvern, PA Jul 12, 2016 $126,339
Product Support Manager-RT Brainlab, Inc. Westchester, IL Mar 15, 2011 $120,000
Product Support Manager-RT Brainlab, Inc. Westchester, IL Sep 22, 2010 $120,000
Product Support Manager-RT Brainlab, Inc. Westchester, IL Mar 15, 2014 $120,000
Manager, Advanced Product Support. Informatica LLC Redwood City, CA Nov 10, 2016 $119,362 -
Product Support Manager Google Inc. Mountain View, CA Nov 18, 2013 $118,000
Product Support Manager Sefas Innovation, Inc. Burlington, MA May 20, 2010 $108,971
Product Support Manager Vpisystems Corporation Somerset, NJ Jan 01, 2016 $108,000
Product Support Manager Adconion Media, Inc. Santa Monica, CA Mar 17, 2011 $108,000
Product Support Manager (Commonly SR. Engineer) Danfoss Drives, A Division of Danfoss LLC Loves Park, IL Mar 05, 2014 $107,288
Manager, Product Support Comscore, Inc. Reston, VA Dec 23, 2012 $105,000
Manager, Product Support Comscore, Inc. Reston, VA Dec 23, 2010 $105,000
Manager, Product Support Calypso Technology, Inc. San Francisco, CA Sep 30, 2014 $103,730
Desktop & Cross Product Support Strategy Manager Mozilla Corporation Mountain View, CA May 09, 2013 $101,562 -
Product Support Manager Oracle America, Inc. Colorado Springs, CO Sep 14, 2016 $92,768 -
Senior Product Support Lead (Product Manager) Samsung Telecommunications America, LLC Bridgewater, NJ Oct 01, 2014 $92,700
Product Support Manager IBM Coorporation Littleton, MA Jan 31, 2012 $91,001
Product Support Manager General Electric Company-Infrastructure Houston, TX May 05, 2011 $88,400
Product Support Manager Qualcomm Incorporated San Diego, CA Oct 19, 2009 $85,114 -
Manager of Product Support Adify Corporation San Bruno, CA Dec 21, 2009 $85,000
Product Support Manager General Electric Company-Infrastructure Houston, TX Jan 07, 2010 $85,000

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Top Skills for A Product Support Manager


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Top Product Support Manager Skills

  1. Product Support Department
  2. Party Vendors
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented an organizational structure for the Product Support department.
  • Presented in User Group forums, coordinated with 3rd party vendors and created various support documents.
  • Developed curriculum for customer service training.
  • Managed product warranty organization to ensure customer satisfaction and gathered data for product improvements.
  • Completed warranty claims with machine manufacturer s. Directed parts and service manager s daily activities, scheduled repairs for repair shop.

Top Product Support Manager Employers

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Product Support Manager Videos

Meet a Google Associate Product Manager Program Alumna, feat. Laura

Akamai Product Support Manager Kiril Selverov Invites You to Akamai Edge 2013

Caterpillar Product Support Manager of On-Highway Group Speaks About the Vocational Truck