How to hire a product support manager

How to hire a product support manager, step by step

Here's a step-by-step product support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a product support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new product support manager
• Step 8: Go through the hiring process checklist

What does a product support manager do?

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1. Identify your hiring needs

   First, determine the employments status of the product support manager you need to hire. Certain product support manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect product support manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of product support managers.

   Type of Product Support Manager	Description	Hourly rate
   Product Support Manager	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$32-64
   Supervisor, Technical Support	A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners... Show more	$29-58
   Manager	Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department... Show more	$17-44

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Support
   • Customer Inquiries
   • Post Sales
   • Technical Support
   • Continuous Improvement
   • Project Management
   • CRM
   • Process Improvement
   • HR
   • Windows
   • Product Development
   • Problem Resolution
   • Remote Monitoring

   Check all skills

   Responsibilities:

   • Manage BOM reviews, assuring that all components are approved or on product road map.
   • Lead ETL development team to design, code, test and implement quality software, mentoring team members as appropriate.
   • Perform UNIX administration while training and managing other administrators.
   • Manage aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
   • Create and maintain employee payroll timekeeping in PeopleSoft.
   • Develop ad hoc and automate reports through SQL and native application queries.

   More product support manager duties

3. Make a budget

   Including a salary range in your product support manager job description is a great way to entice the best and brightest candidates. A product support manager salary can vary based on several factors:

   • Location. For example, product support managers' average salary in mississippi is 41% less than in california.
   • Seniority. Entry-level product support managers earn 49% less than senior-level product support managers.
   • Certifications. A product support manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a product support manager's salary.

   Average product support manager salary

   $96,155yearly

   $46.23 hourly rate

   ---

   Entry-level product support manager salary

   $68,000 yearly salary

   Updated December 26, 2025

   Average product support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$130,447	$63
   2	Nevada	$121,698	$59
   3	New York	$109,965	$53
   4	New Hampshire	$104,787	$50
   5	Massachusetts	$104,072	$50
   6	North Carolina	$101,812	$49
   7	Connecticut	$101,559	$49
   8	Illinois	$98,247	$47
   9	Utah	$97,353	$47
   10	Rhode Island	$96,666	$46
   11	Delaware	$94,320	$45
   12	Pennsylvania	$94,134	$45
   13	Oregon	$88,495	$43
   14	District of Columbia	$88,244	$42
   15	Texas	$88,236	$42
   16	Louisiana	$87,813	$42
   17	Kentucky	$87,566	$42
   18	Wisconsin	$86,091	$41
   19	Iowa	$85,757	$41
   20	Montana	$85,473	$41

   Average product support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$145,693	$70.04	51
   2	Google	$141,220	$67.89	124
   3	Box	$131,222	$63.09	5
   4	ViacomCBS	$129,283	$62.16
   5	UiPath	$126,312	$60.73	4
   6	Bain & Company	$124,884	$60.04	8
   7	Hearst	$123,040	$59.15	6
   8	Tradeweb	$120,464	$57.92	2
   9	Hitachi Vantara	$120,038	$57.71	1
   10	Parsons	$118,262	$56.86	20
   11	Conviva	$117,396	$56.44
   12	Calypso Technology	$116,687	$56.10
   13	Proofpoint	$115,276	$55.42
   14	Kronos Incorporated	$113,708	$54.67
   15	Lam Research	$113,357	$54.50	10
   16	Unity Technologies	$110,101	$52.93	19
   17	General Electric	$105,226	$50.59	180
   18	Magnitude	$102,804	$49.42
   19	Caterpillar	$102,552	$49.30	70
   20	Mailchimp	$99,351	$47.76

4. Writing a product support manager job description

   A product support manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a product support manager job description:

   Product support manager job description example

   At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization focuses; providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity and getting our members back to streaming. Netflix is looking for a talented Product Support Operations Manager to join our Product Support Operations (PSO) team.
   
   The Product Support Operations team is the bridge between Netflix CS teams and our partners in Product, Marketing, and other business functions, focusing on agent/operational readiness, customer self-service, facilitating insights, and driving improvements to the customer and agent experience. Product Support Operations Managers (PSOMs) are aligned by functional areas and are deep subject matter experts, advocates for the customer/agent experience, data-savvy influencers, and great communicators.
   Responsibilities:
   
   + Provide key customer insights and feedback to the Product teams and other internal and external business partners and inform consumer product development with a clear understanding of how people use and feel about our product and what is driving customer service contacts, and advocating for a better user experience.
   
   + Responsible for operational readiness and effective communication of product features and changes to customer service agents through internal Knowledge Base content and other communication channels.
   
   + Responsible for creation and updates of relevant Help Center content (help.netflix.com) and self-service tooling to ensure customers who seek help will find resolution to the most frequently asked questions
   
   + Leveraging multiple data sources to provide data-driven analysis and recommendations.
   
   Qualifications:
   
   + 4+ years' experience in one or more of the following areas: Program Management, Product Management, Project Management, Product Marketing or Customer Support.
   
   + Experience in gathering business insights and identifying trends from data, including a combination of data from multiple sources.
   
   + Excellent writing and communication skills.
   
   + Strong user experience focus and experience, preferably with consumer web or related products.
   
   + Experience in working with global teams across different time zones.
   
   + Familiarity with customer service environment a huge plus.
   
   + Desired qualities: Innovative thinking, curious, action oriented, ability to drive improvements, strong relationship builder, excellent analytical and problem solving skills, superior communication skills, highly adaptable, and able to thrive in a fast-paced environment.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right product support manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your product support manager job on Zippia to find and recruit product support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit product support managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with product support manager applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new product support manager

   Once you've found the product support manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new product support manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a product support manager?