Product Support Manager remote jobs - 977 jobs

We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

Akkodis is seeking a Product Manager for a Contract position with a client in Fully Remote (50 miles within Phoenix/Beaverton). Ideally, we are looking for applicants with a solid background Product Manager extensive experience with Product Manager, ROI, Saas, Analyst. Pay Range: $55 to $61/hour. The rate may be negotiable based on experience, education, geographic location, and other factors. **Bachelor's degree is required, with an advanced degree (MBA) preferred** *** HM would like to see candidates with 3+ years product management experience, and those with average tenure in a single position for at least 2 years. *** Top 4 Required Skills: Business education/certification in Product Mgmt. (BS, MBA, etc.), Mid tear Product Mgmt. experience -managed their own product with experience performing ROI assessments Software Product Manager experience for external customers Fluency in analytics - experience with reporting metric definition. Position Overview: The Product Manager is responsible for managing one of the company's digital products with a primary emphasis on product strategy and delivery of the roadmap. Specifically, the Product Manager develops each product's feature set and acceptance criteria in collaboration with business stakeholders, while balancing strategic differentiation (scope), executional feasibility (resources), and deadline management (time). The Product Manager is a critical leader driving product ideation of business needs, and roadmap tradeoffs with Client Services, Operations, Marketing, and/or Sales stakeholders. Aligned with stakeholders, the Product Manager collaborates with UX/UI design and software engineering on requirements definition, design specifications, user story prioritization, and go-to-market activities. This role may involve market research, competitor research, 3rd party platform research, and return on investment analysis with a focus on revenue opportunities, or cost of revenue reduction. The successful candidate must have a professional background in bringing digital products to market, while successfully managing outcomes, KPI's, and client relationships in a fast-paced, results-oriented environment. Knowledge of the settlement administration industry is a plus. Required Qualifications & Characteristics: A Bachelor's degree is required, with an advanced degree (MBA) preferred. The successful candidate will have 3-5 years' experience in the Software Technology & Development arena. 3+ years of product management experience with experience building and launching SaaS-based software solutions. The position will require significant exposure to and collaboration with major clients, sales prospects, users and stakeholders. The successful candidate will be a driven, accomplished product manager with a track record of success conceptualizing, developing and bringing to market innovative software solutions and new feature enhancements to drive sales and entries into new markets. Comfortable in high growth organizations. A hands-on leader, the ideal candidate will possess experience suited to an entrepreneurial and collaborative growth-oriented environment. Fluency in analytics; Ability to demonstrate ROI of all new product initiatives. Proven track record of successful collaboration with development, sales, marketing and finance. Strategic mindset with a passion for product delivery and user experience. A quick learner. Strong technical skills and knowledge of SaaS software and enterprise wide systems. Experienced in agile and scrum development methodologies, and a committed partner to the product development team. Ability to understand technical product feature set. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance.

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $147,000.00 - $202,500.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process. Develop new procedures and Best Known Methods (BKMs) to service new products. Participate in Engineering Design Reviews Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed Drive resolution of key issues with Engineering. Own beta site test plans and reporting Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers. Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations Functional Knowledge Demonstrates depth and/or breadth of expertise in own specialized discipline or field Business Expertise Interprets internal/external business challenges and recommends best practices to improve products, processes or services Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Problem Solving Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions Impact Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies Interpersonal Skills Communicates difficult concepts and negotiates with others to adopt a different point of view Travel Yes, >20% of the Time Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Reasons to Apply:1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career.3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications:• Dedication to delivering exceptional customer service experiences.• Strong communication and interpersonal skills.• Ability to lead and inspire teams to achieve outstanding results.• Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you're ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership.Don't miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level. Typical day-to-day tasks include:• Conducting virtual consultations with clients.• Assessing clients' needs and imparting knowledge on solutions.• Cultivating lasting client relationships through consistent, periodic check-ins.• Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to:• No cold calling• Qualified lead program• Advancement based on performance• Weekly pay• Renewals• Mentorship and complete training• Industry leading tools and technology access• Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics:Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Coachable. If you are a hard-working, motivated team player, this may be an opportunity for you! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company: Globe Life AO Employment Type: Full-Time Globe Life AO is offering fully remote, work-from-home opportunities for motivated professionals seeking a rewarding career with flexibility and long-term growth potential. In this role, you will provide high-quality service and product guidance to both current and prospective clients while working in a supportive, mentorship-driven environment. As our organization continues to grow year over year, we are expanding our remote team and seeking individuals who are eager to develop professionally, take on new challenges, and advance at their own pace. This position is well suited for candidates who are self-directed, service-focused, and motivated by performance-based success. What We Offer 100% Remote Position: Work from home with no commuting required Comprehensive Training: Virtual workshops and structured onboarding Weekly Pay & Performance Bonuses: Compensation tied to consistency and results Union Representation: OPEIU Local 277 Life Insurance Coverage: Includes Accidental Death Benefits (ADB) Medical Insurance Reimbursement Program Modern Technology & Resources: Tools designed for remote productivity Leadership & Mentorship Opportunities: Conferences, coaching, and development programs Incentive Trips & Team Activities: Recognition for performance and contribution Key Responsibilities Client Onboarding: Guide new clients through the enrollment process Personalized Service: Assess client needs and provide tailored benefit solutions Plan Development: Design and evaluate coverage options aligned with client goals Client Support: Respond to inquiries promptly and professionally Outreach & Networking: Expand professional reach using approved strategies Compliance: Adhere to all state regulations and company policies Schedule Management: Organize appointments efficiently to maximize productivity Preferred Skills & Qualifications Strong verbal and written communication skills Active listening and problem-solving abilities Ability to learn quickly and adapt in a fast-paced environment Comfortable working independently while collaborating with a team Strong work ethic and goal-oriented mindset Why Join Globe Life AO This is more than a remote role-it's an opportunity to build a meaningful career while making a positive impact on the lives of others. At Globe Life AO, we value integrity, growth, and professional development. You'll be supported by experienced mentors, modern systems, and a team culture that encourages long-term success. Apply Today If you are motivated, growth-oriented, and ready to take the next step in your career, we invite you to apply and explore how Globe Life AO can support your professional journey.

About DroneDeployDroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence. From construction and energy to agriculture, the world's largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we're bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom. At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We've been recognized as a Best Place to Work in the SF Bay Area and named one of America's Great Places to Work-but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth-both personal and professional-is part of the journey. Whether it's flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you're looking to be part of something ambitious, authentic, and transformative, you'll find your place at DroneDeploy. Role SummaryWe're hiring a Manager of Product Support to lead day‑to‑day operations for our frontline Support organization; owning performance, coaching, ticket quality, and queue health. You'll report to the Senior Director of Product Support and help modernize Support through AI‑powered deflection and assist, expanded support channels, and an enterprise‑ready service experience. We welcome candidates who share our values of growth mindset, collaboration, caring, and commitment, even if you don't check every box. Tell us what makes you unique and how you'll help us grow. Work Environment> Work model: Remote, collaborating across time zones on a global team.> Work hours: Monday-Friday within U.S. business hours, with flexibility for cross‑regional partnership.> Travel: Occasional domestic travel for company events, training, and team working sessions.Responsibilities: Lead, coach, and develop our high‑performing, global support team. Set clear goals, run regular 1:1s, deliver actionable feedback, and promote internal career mobility. Own daily operations: workforce management, queue health, SLA attainment, frontline escalations, and real‑time decisions that keep customers moving. Raise ticket quality and customer experience via a consistent QA program, enablement, and team‑wide knowledge‑sharing. Drive knowledge excellence: oversee expansion and maintenance of internal and external documentation; empower self‑service with reusable, high‑quality content. Own end-to-end Support analytics; build and automate dashboards/scorecards, forecast capacity, and KPI management. Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements. Help modernize Support: evaluate and pilot AI deflection/assist, messaging‑based support (e.g., Slack/SMS), and a multimedia Help Center. Participate in incident response and limited on‑call; ensure post‑incident learning feeds product and process improvements. What Success Looks Like: Maintaining consistent performance across all KPIs (CSAT, SLA, RWT, Quality scores). Achievement of personal and team level quarterly OKRs. Delivered milestones on the Support project roadmap (AI deflection/assist, channel pilots, tiered services) with visible impact on customer experience and team efficiency. Maintaining our excellent Employee Engagement scores with low turnover. Requirements: 2+ years of people management in B2B SaaS Support, with a strong track record of performance management and raising the bar on outcomes; 5+ years overall in technical/product support or adjacent customer‑facing roles. Strong commitment to nurturing diverse, engaged teams through bias‑aware hiring, active mentorship/coaching, and transparent performance practices. Demonstrated ability to lead through change. Proven ownership of frontline operations (WFM, queue/SLA, escalations) and a consistent quality program. Strong cross‑functional leadership with Product, Engineering, and Go-to-Market teams Excellent written and verbal communication and de‑escalation skills. Experience working with modern, AI driven support tooling. Proficient in intermediate SQL for analyzing support data. Experience using BI visualization tools (e.g., Tableau, Power BI, Looker, Zendesk Explore) to translate data insights into actionable reports. #LI-Remote Employee Offerings & Benefits (Benefits may vary by location and role) These are just some of the perks you'll enjoy-there's more to discover once you join us! Culture of Innovation & Collaboration - Thrive in an environment that values creativity and teamwork.Drone Certification - Get certified and gain unique, hands-on skills with our full backing.Flexible Work Arrangements - Enjoy autonomy with remote-first options and schedule flexibility.Paid Family Leave - Take the time you need to support your family during life's most important moments.Comprehensive Healthcare Coverage - Plans designed to support your well-being.Career & Growth Development - Build new skills and unlock opportunities through continuous learning.Flexible PTO - Take time off when you need it to recharge-we trust you to manage your time well.Employee Referral Bonus - Know someone great? Refer them and earn a bonus when they join our team. ----DroneDeploy is an equal opportunity employer. All DroneDeploy employees are responsible for protecting the company and customer data by following information security policies and procedures. Please refer to our Recruitment Privacy Notice for information about privacy during the recruiting process.

Job Description Nterval Funding is a fast-growing financial services company specializing in real estate commission advances. We partner with real estate professionals nationwide, giving them early access to their earned commissions so they can maintain consistent cash flow, grow their businesses, and achieve peace of mind. Our team values speed, service, and trust - making us a top choice for agents who want to focus on closing deals, not waiting for paychecks. This role starts as part-time (20-30 hours per week, Monday-Friday). The hourly pay range for this role is $20-$25 per hour. WHY YOU'LL LOVE WORKING HERE • Competitive compensation package with growth opportunities • Flexible remote/hybrid work options • Professional development and industry training • Supportive, entrepreneurial culture that values initiative and ownership • Direct exposure to executive leadership and decision-making • Opportunity to work in a high-growth fintech niche within the real estate industry ROLE SUMMARY As the Client Success Representative, you will be the first point of contact for real estate agents exploring a commission advance. You'll guide clients through the application and onboarding process, help them submit accurate documentation, and prepare files for review and approval. This role focuses on pre-approval support - making sure agents understand what's needed, helping them complete the application, and ensuring all information is accurate and ready for decision. You'll also reconnect with agents who started but didn't finish an application, support their questions, and maintain fast, friendly communication throughout. This is a fast-paced, communication-heavy role that requires strong organization, responsiveness, and excellent client service skills. YOUR DAY-TO-DAY • Respond to prospective clients across phone, text, email, and chat • Guide agents through the application and documentation submission process • Review incoming documents for completeness and accuracy • Identify early blockers (missing forms, unclear dates, inconsistent information) • Follow up with agents who started but have not completed an application • Prepare clean and accurate files for approval review • Maintain high inbound response speed and deliver an exceptional client experience • Educate clients on next steps, documentation requirements, and timelines • Update Salesforce with client details, document status, and application progress • Coordinate internally with operations as files move toward approval • Track application progress and ensure timely movement toward a decision WHO WE'RE LOOKING FOR • Customer service reps comfortable with high-volume outreach • Individuals who enjoy helping clients through onboarding and documentation • Fast responders who stay organized under pressure • Strong communicators who enjoy problem-solving and helping clients succeed If this sounds like a role where you'd excel, we'd look forward to connecting with you. Requirements WHAT MAKES YOU A GREAT FIT • Experience in client success, sales, operations management, or account management • Working knowledge of CRM systems (Salesforce experience is a plus) • Strong problem-solving abilities and multitasking skills • Excellent written and verbal communication • Highly organized with the ability to manage multiple deadlines • Exposure to financial services, mortgage, escrow, title, or real estate transactions is a plus • Professional, proactive, and accountable Benefits • Remote work flexibility • Professional development support • Opportunities to grow into full-time with broader benefits • Opportunities for advancement as the company grows

AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment. Our suite of solutions-including iAssist , Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools-empowers patients to start and stay on therapy faster. At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve. We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy-driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more). You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations. Key ResponsibilitiesProduct Strategy & Vision Develop and execute a clear product roadmap for PSP-related capabilities-including services, data workflows, and digital engagement tools. Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services. Customer & Market Insight Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics. Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning. Cross-Functional Leadership Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features. Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards. Lifecycle Ownership Own the full product lifecycle-from ideation and requirements definition through development, launch, and ongoing optimization. Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation. Client Engagement & Enablement Support client onboarding and implementation by translating business requirements into product configurations and enhancements. Serve as the product subject matter expert during client meetings, workshops, and advisory discussions. Product Development Execution Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery. Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action. Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication. Requirements Bachelor's degree in life sciences, business, data analytics, or related field. 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services. Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs. Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support. Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR). Demonstrated success working in Agile/Scrum environments. Excellent communication, stakeholder engagement, and analytical skills. Preferred Master's degree in business, life sciences, healthcare administration, or related field. Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies. Exposure to digital health tools (patient portals, apps, engagement platforms). Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE). Experience creating outcomes dashboards or patient journey analytics. Experience supporting AI-driven workflows or automation tools. Consulting or client-facing implementation experience. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Who we are At Domino, we build software that helps the world's most sophisticated enterprises deliver mission-critical AI systems. Our platform helps data science teams accelerate research, increase collaboration, and rapidly deploy models - while managing costs, risk, and security. Our customers - like Johnson & Johnson, GSK, Bristol Myers, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or defending our country. Backed by Sequoia Capital and other leading investors we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. What we are building At Domino, we are reimagining what it means to build and operate AI at scale. As the Principal Product Manager for our “AI Factory,” you'll own the set of product capabilities that streamline the model development lifecycle: developing, training, deploying, and monitoring models and AI systems. Domino has long been a trailblazer in the data science and MLOps space, offering an integrated, end-to-end product experience - from development and experimentation to model publishing and operationalization. As the industry's MLOps maturity increases, and as Gen AI creates new challenges for building and deploying AI systems maturity, we are advancing our product to meet the emerging needs of our customers. Your mission? To define and execute the next chapter of Domino's “AI Factory.” You'll be responsible for driving the strategy and vision that elevates our platform's capabilities, empowering our customers to build, deploy, and manage cutting-edge AI systems with greater ease and efficiency. What your impact will be Some specific focus areas will include: Advancing our novel Governance feature set to integrate model validation/review into the model development lifecycle. Drive breakthrough innovations (e.g., automated model documentation) as well as modern implementations of longstanding industry requirements (e.g., attestation, periodic revalidation). Lead the development of the next generation of MLOps capabilities, ensuring that Domino continues to offer cutting-edge solutions for the AI lifecycle Evolve our platform to better support Generative AI models and advanced AI systems Expand and enhance our MLOps capabilities, enabling customers to streamline their AI workflows Increase integration and coherence across our platform, accelerating the time it takes for AI projects to move from inception to production What we look for in this role 5+ years of product management experience, delivering enterprise software tailored to data scientists or similar personas (ML/AI engineers, quantitative researchers, etc.) Deeply plugged into the AI/ML ecosystem, with a passion for engaging the broader community. You're comfortable speaking at conferences, contributing to discussions, and have a clear point of view on the future of AI and data science Strategic thinker with commercial acumen: You excel at crafting product strategies that align with both customer needs and broader market trends, always with a focus on driving business growth Expertise in DS/AI workflows and ecosystems, with a comprehensive understanding of the tools, platforms, and methodologies that power modern machine learning and AI High standards for product quality: You have a strong sense of taste and are discerning when it comes to design and user experience, ensuring that everything we ship is of exceptional quality Strong technical proficiency: With a background in computer science or a related field, you're comfortable working closely with engineers, brainstorming approaches, and discussing technical trade-offs Enterprise customer intuition: You bring strong communication skills and practical judgment when engaging with enterprise clients, having collaborated on enterprise sales and customer interactions in the past Nice to have: Experience in the financial services industry What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work. We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything. We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $250,000-$300,000 USD

The Product Manager role leads the end-to-end product management of the Bank's banking offerings. This position serves as a critical role in ensuring our product portfolios across all our Commercial, Small Business, and Consumer segments remains competitive, profitable, and properly managed throughout its life cycle. In addition, this role will support other key functions critical for product management if needed. This role will report into the Director, Product Management at Amalgamated Bank. This role requires a minimum of three days per week on‑site at our New York City office. Essential Job Functions: Overall Drive product development, execution and commercialization across Amalgamated Bank's product sets, e.g., digital and lending solution, as well as treasury management products Partner with key business stakeholders on product positioning and key business strategies. Develop product roadmap by taking an “outside-in” view Promote an environment that supports social responsibility, diversity and reflects the missions and values of Amalgamated Bank. Ensure compliance with all Bank policies and regulatory standards. Market Management Identify client needs and end-to-end client experience for banking products in-scope. Responsible for understanding the Bank's niche market and competitive landscape. Identify new and emerging banking industry and technology trends. Product Execution Implement end-to-end product development and enhancement initiatives. Execute revenue initiatives to increase product revenue and profitability in line with the Bank's core values and mission. Develop rigorous business case for new product development and enhancements. Identify, evaluate, and implement measures to improve product performance, profitability, and competitiveness in line with the Bank's core values and mission. Define grounded, rigorous business requirements in conjunction with cross functional teams. Develop key product features & functionality considering return on investment and client needs. Manage product profitability throughout life cycle. Work with Technology, Operations, Risk, Business, PMO and other internal and 3rd party resources to effectively adhere to Product Lifecycle Process. Manage and improve related product vendor relationships, as they pertain to product development, functionality, and economics. Commercialization Partner with Marketing and other key stakeholders on product campaigns, collateral, and communication. Provide ongoing product training to internal and external clients to ensure clear understanding of product value proposition. Oversee development of product documentation, FAQs, and reference materials for internal and external audiences. Knowledge, Skills and Experience Requirements : Bachelor's degree or equivalent experience Strong analytical approach, comfortable with modeling, and ability to draw conclusions and insight, as well as provide business and product recommendations based on analysis Minimum 2-3 years in a direct product management and/or management consulting role Minimum 2-3 years of related experience in Commercial Banking or Treasury Services, a strong understanding of banking product offerings preferred Bank-wide system and platform implementation and migration experience preferred Experience managing third party digital banking platforms and solutions preferred Experience with vendors including Q2, FIS and Salesforce preferred Ability to work effectively as part of a team to drive projects and deliverables Excellent communication skills, ability to manage internal and external relationships effectively and articulate complex solutions to both internal and external stakeholders Strong planning and project organizing skills Demonstration of initiative and innovation to resolve issues rapidly Fluency in Microsoft Office including advanced Excel Stellar written and verbal communication skills Commitment to seeking opportunities for improvement and ability to achieve results despite challenges Comfortable working from home, and working remotely, Need to be able to use technology remotely, connect to networks, use applications remotely Need to be willing to collaborate, network, and building relationships remotely

**University Libraries, Stanford, California, United States** Information Technology Services Post Date Jan 14, 2026 Requisition # 108045 TheLibraries valuesare rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives. This position is dual posted at level 2 and 3. This position is suited to candidates who thrive on supporting others to achieve their goals, who embrace curiosity and exploration with technology, and enjoy working in a dynamic and highly collaborative environment. An ideal candidate will bring experience with digital librarianship, familiarity with research practice, understanding of the open source ethos and the software development lifecycle, knowledge of the digital library discovery landscape, and capacity for hands-on technical analysis and management of digital content. **About Stanford Libraries:** Stanford Libraries has a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford Libraries. **About the Position:** The Digital Library Product and Service Manager (DLPSM) will report to the Associate Director for Digital Library Services in the Digital Library Systems and Services (DLSS) division of the Libraries. The division is based on the historic campus of Stanford University in Stanford, California. The position is eligible for remote work. The Digital Library Product and Service Manager will join a high performing team -- including digital library service managers, product owners, systems analysts, data scientists, and project managers -- in DLSS, the department within Stanford University Libraries (SUL) responsible for the development, promotion, delivery, and continual improvement of digital library services for the Stanford community and the research community more broadly. The role's primary responsibility is to manage and advance two established programs at Stanford University Libraries: Spotlight Exhibits and Virtual Tribunals. The DLPSM will serve as the product and service manager for Spotlight Exhibits, SUL's online platform for showcasing digital library collections. They will work closely with software development teams at SUL and in the Spotlight open source community to routinely maintain and enhance its features and capabilities over time as digital content, user needs and online technologies evolve. They will directly support SUL collection managers, library curators and their partners in their adoption and ongoing use of Spotlight to promote discovery and use of Stanford's extensive collections. They will lead a service team to promote collaborative, participatory service development with library colleagues. They will also support faculty and researchers at Stanford who aim to showcase their work through teaching and broader online dissemination to reach global audiences. Further they will actively be involved and engage with fellow digital library staff in ongoing efforts to explore and re-imagine the future of digital library collection discovery and access. The DLPSM will also serve as the product and service manager for Virtual Tribunals (VT), a collaboration between SUL and the Stanford Center for Human Rights and International Justice to compile a comprehensive, searchable digital archive database of international criminal law and tribunal records, from post-World War II war crimes trials through to contemporary courts. Alongside content contributors, subject matter experts, data scientists, engineers and archivists, the DLPSM manages and executes discrete digital collections projects, scoping timelines and resource requirements, engaging with digitization and metadata vendors, developing project plans, specifying and reviewing work packages, tracking progress and communicating outcomes. The size and nature of the VT collection -- which is made available via Stanford's Spotlight -- has grown significantly in the past five years; this role is positioned to build on recent successes to continue to heighten VT's international visibility, to develop new partnerships and attract funding, and to advance the usability of the database through the introduction of new technologies. Beyond these two primary focus areas, they will contribute to organizational portfolio analysis, continually helping to surface, assess, understand, and communicate the business needs of the library's evolving digital programs and initiatives. They will work with their teammates and DLSS leadership to inform prioritization and decision making where the outcomes impact or depend on the services and resources of DLSS and adjacent units. And they will contribute to team efforts to ensure our systems and services support the organization's mission and values while promoting a culture of collaboration, peer support and professional development. **CORE DUTIES*** ● Gather and document functional and business requirements for complex services. ● Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use and user needs. ● Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system and/or data issues. ● Perform testing of new systems, upgrades and patching of existing systems; plan, conduct and document results of testing. ● Review, research and evaluate software to determine its usefulness and appropriateness as related to existing or proposed business systems; assist or develop preliminary and detailed system design documentation. ● Advise users requiring assistance in solving complex problems or issues regarding business systems. ● Analyze data and provide data sets to users for analysis. May include development of operational and analytical reports for end users. ● Develop and execute user support plans and processes. Develop and deliver training materials. ● Serve as service manager, managing day-to-day activities associated with the lifecycle of the service. ● Serve as product owner on work cycles. May also serve as project lead on several concurrent projects. ● Conduct and synthesize research to inform decision making and planning. Make recommendations. ● Liaise with external vendors or partners in support of a business system, which may include coordination of system development or integration, implementation and/or operations. _* - Other duties may also be assigned._ **MINIMUM REQUIREMENTS:** **Education & Experience:** ● IT Business Analyst 2: Bachelors + 5 years experience or a combination of education and relevant experience. ● IT Business Analyst 3: Bachelors + 8 years experience or a combination of education and relevant experience. **Knowledge, Skills and Abilities:** ● Knowledge of computer system capabilities, business processes, and workflow. ● Experience with enterprise applications and understanding of database and index driven applications. ● Strong understanding of the software development life cycle. ● Current knowledge of changes and advances in computer and data technology. ● Skill in conducting interviews and facilitating group meetings. ● Skill in developing and conducting training programs. ● Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs. ● Strong listening, negotiation, and conflict resolution skills. ● Ability to develop and execute system test plans. ● Ability to document business systems. ● Proven problem solving and analytical thinking and ability to approach problems logically and systematically. ● Strong project management skills, interpersonal skills, and customer service orientation ● Capabilities in the following: data mapping, conversion, table structure knowledge, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, fit/gap analysis, requirements documentation and process flow charting. **PHYSICAL REQUIREMENTS*:** ● Constantly perform desk-based computer tasks. ● Frequently sit, grasp lightly/fine manipulation. ● Occasionally stand/walk, use a telephone. ● Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds. _* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job._ **WORKING CONDITIONS:** ● Occasional work on weekends, evenings, holidays, and flexible shifts. ● May have exposure to high voltage electricity, noise > 80dB TWA, confined spaces, and working at heights above 10 feet. **WORK STANDARDS:** ● When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements. ● Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. ● Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. ● Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,******************************* Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University's research, teaching, and clinical missions. The expected pay range for IT Business Analyst 2 position is $125,557.00 - $154,213.00 per annum. The expected pay range for the IT Business Analyst 3 position is $156,505.00 - $183,920.00.Stanford University provides pay ranges representing its good faith estimate of the salary the university reasonably expects to pay for a positionupon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. **Why Stanford is for You:** Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Ourcultureandunique perksempower you with: ● Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak. ● A caring culture. We provide superb retirement plans, generous time-off, and family care resources. ● A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits. ● Discovery and fun. Stroll through historic sculptures, trails, and museums. ● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. Additional Information + **Schedule: Full-time** + **Job Code: 4772** + **Employee Status: Regular** + **Grade: I** + **Requisition ID: 108045** + **Work Arrangement : Remote Eligible**

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists. The work we do matters. About the job At Skylight, product managers are responsible for strategy, planning, execution, stakeholder management, and team health. Product managers partner with researchers, designers, engineers, client stakeholders, and others to inform their product decisions. At a high level, it's the product manager's job to figure out what to build next and why. What you'll do Lead a cross-functional team of researchers, designers, engineers, and subject matter experts to build and ship high-impact products and services Translate needs from users and government partners into a product strategy, including vision, objectives, measures of success, product roadmap, and product backlog Manage the direction, scope, and priorities of the product initiative, building from user research to minimum viable products to scalable solutions Write user stories, prioritize stories, and build release plans Facilitate team ceremonies such as planning meetings, stakeholder syncs, and retrospectives Draw on data and feedback to inform the product strategy and roadmap Work in close partnership with government teams to transfer digital skills and product knowledge throughout the course of the project Creatively navigate bureaucratic challenges, paving the way for more intuitive processes in the future Collaborate with government partners to ensure compatibility with existing processes and technologies What we're looking for Minimum qualifications Understand lean product principles and how to apply them (e.g., minimum viable product) at various stages of the product life cycle in order to mitigate risk, validate assumptions, and amplify learning Can develop a product strategy that is informed by an understanding of the problem to be solved, prioritizes outcomes over feature sets, and establishes the direction of the product over time (e.g., product roadmap), including success criteria Ability to execute the product strategy by breaking down the product's scope into usable chunks of value that can be realized sooner rather than later, creating and maintaining a prioritized backlog with validated user stories, and facilitating team ceremonies over the course of the product's iterations Understand how to engage in the process of human-centered design in order to better inform product direction Ability to collaborate with folks outside of your discipline, such as researchers, designers, engineers, and others, in order to get things done Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams Understand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practice Commitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contract Ability to work effectively in a professional services environment Passion for improving public outcomes through great government services A mindset and work approach that align with Skylight's core values Ability to travel 3-5 days per month during the first few months, then less frequently - while remaining flexible to travel as project needs arise Nice-to-have qualifications Prior experience working in the civic tech space Experience working in a remote-team environment Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box. Other requirements All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Product Manager at Skylight, the current salary ranges are as follows: Associate Product Manager: $90,000-$125,000 Product Manager I: $120,000-$140,000 Product Manager II: $135,000-$160,000 Senior Product Manager: $150,000-$185,000 Staff Product Manager: $170,000-$203,000 Principal Product Manager: $180,000-$230,000 Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: Medical insurance, dental insurance, vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options Business development / sales bonuses Referral bonuses Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) Dollar-for-dollar charity donation matching, up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips Visit our join page to learn more about how our interview process works. Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility to do your best work. Creating a career you love? It's Possible. This is a senior individual contributor role within the Corporate Strategy team responsible for shaping firmwide Shopping strategy; the role has no direct reports but operates with high executive visibility within the Product and Engineering org. What you'll do: Lead strategic problem solving for priority questions by structuring ambiguous problems, developing clear hypotheses, scoping required analyses, and turning them into actionable recommendations that shape Pinterest's multi-year Shopping strategy Partner closely across functions (PM, Eng, Sales, BD, PMM, DS) to identify Retailer/Merchant pain points and ecosystem opportunities, and translate these into concrete strategic priorities, resourcing implications, and cross-company decision frameworks Develop executive-ready narratives that synthesize complex data, market dynamics, and internal signals into clear, compelling stories used in MBRs, strategy reviews, and cross-company alignment forums Own light-touch data work required for strategy development, including gathering and pulling data across sources with basic SQ, to ensure clarity, accuracy, and depth in your strategic analyses (this is not a data science role, but self-serve comfort is required) Drive alignment and decision making by presenting insights and recommendations to senior leadership, ensuring stakeholders understand tradeoffs, opportunities, and implications for the Shopping roadmap Proactively surface new opportunities in the Merchant/Retailer ecosystem by combining internal performance trends, industry signals, merchant feedback, and competitive insights to inform long-range planning and capital allocation Operates as a strategic thought partner to leadership across the company, helping shape what Pinterest should build, accelerate, or rethink to unlock growth in Shopping What we're looking for: We're specifically looking for candidates with a corporate strategy background who can structure ambiguous problems, drive stakeholder alignment, and translate data driven insights into clear strategic recommendations. 5+ years of experience in business strategy roles (corporate strategy, business strategy, management consulting, product strategy) where you influenced company wide direction in a fast-paced, data first environment. Big tech is a plus. Demonstrated structured problem solving - including framing ambiguous questions, developing hypotheses, design analyses, and translating them into actionable recommendations. Comfort writing basic SQL queries to independently pull data as part of strategy work; this is not a data science role, but ability to serve serve simple data is required. Exceptional narrative storytelling; able to synthesize complex data and ambiguous signals into crisp executive ready narratives that drive alignment. Experience influencing without authority across multiple functions (BD, PM, Sales, PMM, Eng, etc) where prioritization is competitive. Direct experience in advertising ecosystem is a plus, but candidates with strong strategic fundamentals who can quickly ramp into these domains are equally encouraged to apply. Bachelor's degree in a relevant field or equivalent experience. Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement: We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration up to 3x/quarter and therefore can be situated anywhere in the country. #LI-REMOTE #LI-PW1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only$145,747-$300,067 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

Role Description As a Principal Product Manager focused on media workflows and collaboration, you will play a crucial role in shaping the product roadmap, driving cross-functional initiatives, and delivering measurable business impact. You will lead planning, forecasting, and evaluation efforts, working closely with engineering, design, business strategy, and leadership teams. This role offers substantial senior leadership exposure and the opportunity to influence key product decisions at scale. Responsibilities Own and drive the end-to-end product roadmap for media collaboration workflows including Dropbox Replay. Define, track, and analyze key product metrics to measure success and inform strategic decisions. Collaborate cross-functionally with engineering, design, marketing, and business teams to align on goals and deliverables. Lead planning and forecasting efforts to ensure product initiatives meet business objectives. Drive consensus and alignment at all levels, including C-suite stakeholders. Evaluate product performance and iterate on features based on data-driven insights. Mentor and influence other product managers and cross-functional partners. Requirements 10+ years of product management experience, including ownership of major product initiatives end-to-end. Strong analytical skills with the ability to define and measure key metrics that drive product success. Demonstrated ability to work effectively across multiple teams and influence without direct authority. Experience in planning, forecasting, and driving product strategy. Excellent communication skills, including the ability to present complex ideas clearly to diverse audiences. Track record of driving consensus and alignment at senior leadership levels. Deep understanding of media workflows and collaboration technologies is highly desirable. Preferred Qualifications Advanced degree in a relevant field or equivalent experience. Experience working in a high-growth technology company. Familiarity with technical aspects of media platforms and engineering processes. Prior experience mentoring or leading other product managers. Strong business acumen and strategic thinking skills. CompensationUS Zone 1$272,000-$368,000 USDUS Zone 2$244,800-$331,200 USDUS Zone 3$217,600-$294,400 USD

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager. Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules. Essential Responsibilities: - Prepare teams prior to Specialist start date. - Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday. - Acclimate Specialist to offices and our business Travel with them their first week. - Transitioning them to their designated Specialist Field Manager. - Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role. - While in the markets train Directors, RM and OM on scheduling and support of their Specialist. - Work with the Doctors on Specialty utilization and value Specialty brings. - Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency Requirements/Qualifications: • Education Level: Associate degree or equivalent is required. • Job Related/Industry Experience: 1-3 years • General business knowledge: Understanding of field operations. • Strong communication skills: Verbal and written. • Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred. • Previous Dental/Specialty assistant experience is required. • Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow. • Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems. • Ability to run Excel macros and basic formula/function skills. • Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system. • Ability to conduct up to 90% of domestic travel. Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* View CA Privacy Policy

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. Principal Product Manager, Growth PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you'll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives. You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty's value realization and product adoption. Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows. The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG/PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices. Key Responsibilities: Growth Strategy & Experimentation Lead the vision, strategy, and execution for AI growth products and services. Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform Build and scale experimentation infrastructure and culture across product teams Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements Make data-driven decisions to optimize user onboarding, activation, and expansion metrics Cross-Functional Leadership & Enablement Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives Train and enable existing PMs to integrate growth mindset and experimentation practices Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies User Experience & Conversion Optimization Transform fragmented trial experiences into cohesive user journeys that drive activation Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows) Optimize product navigation and information architecture for self-service adoption Leverage AI capabilities where appropriate to enhance personalization and user guidance Analytics & Performance Establish growth analytics capabilities to understand user behavior and conversion drivers Design and execute A/B and multivariate testing programs to optimize key growth metrics Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact Drive rapid iteration cycles with comfort for frequent testing and learning Basic Qualifications: Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention Understanding of how modern organizations experience and desire to experience incident management products 7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements Matrix management experience leading engineering and design teams Proven ability to train and enable other PMs on growth practices and experimentation methodologies Preferred Qualifications: Experience building growth capabilities in organizations that balance between sales-led and product-led motions Background in consumption-based or usage-based pricing model transitions Experience with AI/ML applications in growth optimization and user personalization Familiarity with developer tools, infrastructure, or enterprise operations platforms Track record building experimentation cultures across multiple product teams Strong business acumen with understanding of enterprise customer adoption patterns and expansion motions This role offers the opportunity to re-build PagerDuty's growth capabilities from the ground up while driving significant business impact through improved user experiences, conversion optimization, and organizational experimentation maturity. The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.