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Product support manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Davide , Ph.D. Bolchini Ph.D.,

Matthew Lopresti

Below we've compiled a list of the most critical product support manager skills. We ranked the top skills for product support managers based on the percentage of resumes they appeared on. For example, 12.3% of product support manager resumes contained customer service as a skill. Continue reading to find out what skills a product support manager needs to be successful in the workplace.

15 product support manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how product support managers use customer service:

Directed Technical and Customer Service Departments, Warranty Administration, Quality Control, and designing and implementing sales/service programs.
Created and managed Customer Service Education, Documentation, Logistics, Technical Support, and Business Management departments.

2. Customer Support

Here's how product support managers use customer support:

Enhanced customer support through implementation of web-based customer ticket-tracking application with integrated online knowledge base across Client Services organization.
Implemented a Product Support Plan to assign customer support activities and assigned responsibilities to all departments.

3. Customer Inquiries

Here's how product support managers use customer inquiries:

Led teams in problem resolution and consistently exceeded turnaround time for customer inquiries.
Managed/supervised engineers Answered customer inquiries and complaints.

4. Post Sales

Here's how product support managers use post sales:

Led post sales and system modernization activities; Prepared and presented sales proposals to customers Professional Profile (Continued).
Led post sales and system modernization activities (sales of $1M annually).

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how product support managers use technical support:

Developed and delivered classroom/hands-on training program to customer engineers which significantly reduced the number of technical support calls for our product.
Supervised 2nd level technical support analysts, providing investment application and hardware support to approximately 400 end users.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how product support managers use continuous improvement:

Developed software tools to analyze equipment logs for troubleshooting customer issues and evaluate equipment performance for continuous improvement initiatives.
Established a working environment focus on continuous improvement of support processes, customer satisfaction, and tools utilization.

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7. Project Management

Here's how product support managers use project management:

Project management of production systems/operations-related projects.
Utilized project management methodologies and tools to accomplish optimum results.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how product support managers use crm:

Conducted technical training seminars for field force and marketing clients to utilize CRM software.
Catapulted efficiency and time savings through implementation of company's first SaaS CRM system.

9. Process Improvement

Here's how product support managers use process improvement:

Developed and rolled out strategic initiatives and process improvements department-wide.
Collaborated with the technical and warranty groups and developed a process improvement plan resulting in a 15% increase in sales.

10. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how product support managers use hr:

Worked closely with HR on employee performance.
Derived operational budgets and plans, including HR requirements, capital equipment expenditures, and facility requirements.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how product support managers use windows:

Supported users of DOS, OS/2, Windows 3.1 and Windows 95-based image analysis systems via phone and e-mail.
Coordinated program and software updates in the development of Alexandria for Windows, a leading K-12 school library database.

12. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how product support managers use product development:

Acted as primary interface between parts business center and product development organization to ensure customer product support in field.
Provided team direction and oversight of all Product development and support decisions for application modifications and infrastructure improvements.

13. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how product support managers use problem resolution:

Provided customers with regular updates on problem resolution status.
Managed the acceptance process of units, including troubleshooting and problem resolution as well as negotiation and handling of warranty claims.

14. Remote Monitoring

Here's how product support managers use remote monitoring:

Consulted with Caterpillar ISO to develop a $300K generator remote monitoring package usingstandard ISO controls.

15. Good Judgment

Here's how product support managers use good judgment:

Demonstrated good judgment in investigating problems and handling customer concerns.

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What skills help Product Support Managers find jobs?

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What skills stand out on product support manager resumes?

Davide , Ph.D. Bolchini Ph.D.

Professor and Chair, Director, Human-Computer Interaction Program, Indiana University

In my experience, our most successful MS HCI graduates (https://soic.iupui.edu/hcc/graduate/hci/masters/) take the time to put together a compelling online portfolio that showcases their project experience and skill set in action, as applied to specific research opportunities they had with faculty or projects they worked on during their UX internships in the industry. The personal brand of UX junior professional can be greatly enriched when the portfolio includes not only what the student has done, but why and what was the design rationale behind the process and the results, what was the larger context and goal of the project (especially in large collaborative projects), and what was the specific role and contribution of the student. The discussion about the portfolio of a candidate has become a key ingredient of the interview for UX jobs, besides other important activities such as UX design exercises or remote assignments.

What product support manager skills would you recommend for someone trying to advance their career?

Matthew Lopresti

Associate professor of Philosophy and humanities, Hawaii Pacific University

Captains of industry are often asked about the traits they look for in new hires. Critical thinking is always a must, as well as excellent written and oral communication skills.

These are the core competencies of the discipline of philosophy. Top-notch communication abilities begin with a depth of ability to understand nuanced, complex details, and then turn around and clearly communicate these complex ideas in easily digestible bits of information. It is no coincidence that students who graduate with philosophy degrees repeatedly dominate graduate and law-school entrance exams like the GRE and LSAT; they are often the sharpest thinkers with the quickest minds

What technical skills for a product support manager stand out to employers?

Patrick Lindsay

Assistant Lecturer, Miami University

Most all employers expect full competency in creatively using technology for communications. By that I don't mean mobile devices or social media usgae. I mean a widespread working knowledge of technology tools (apps, software, etc). Employers are seeking those candidates who can convey thoughts, ideas, responses in a multi-faceted way. Basic competency in written correspondence is no longer enough. Employers want to see daily business communication not only contain demonstration of good writing (grammar, syntax, formatting) but also being able to create embedded images, video, and relevant web links to better communicate. And not just for a big fancy client presentation, but consistently in regular communication. Further, they want words supported by data; support words with numerical evidence. As such, advanced excel skills and real experience in data sources and extraction stand out to employers.

Similarly, they expect professional virtual audio-visual communication. It is not enough to just be on the Zoom call. The expectation is to be prepared, to be engaged, to be aware of the audio and video angles and backgrounds. To demonstrate active listening as well as enthusiastic, energetic, even animated talking. Body language and facial expression are even more enhanced in virtual communications.

If there was a positive outcome from being thrust into an academic world that was all virtual, it was the need to learn new technical skills, not only for classwork, but also for social interaction. This will not only be appreciated by employers, but for many, expected.

Do you want to know more?

List of product support manager skills to add to your resume

The most important skills for a product support manager resume and required skills for a product support manager to have include:

Customer Service
Customer Support
Customer Inquiries
Post Sales
Technical Support
Continuous Improvement
Project Management
CRM
Process Improvement
HR
Windows
Product Development
Problem Resolution
Remote Monitoring
Good Judgment
Product Line
Gap Analysis

Training Materials
Provisioning
Sigma
Performance Metrics
PET
Warranty Claims
Customer Issues
SQL
Management System
R
Direct Reports
Customer Satisfaction
Product Issues
Technical Issues
KPIs
Client Facing
Technical Documentation

Saas
Caterpillar
Gross Profit
QA
Training Programs
Emerging Technologies
Quality Standards
Product Quality
Logistics Support
Customer Expectations
Product Improvements
Software Products
CAD
Technical Training
Technical Publications

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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