Product support manager work from home jobs

Product Manager - AI Scale-Up (East Coast: NYC, Boston, or Washington DC, etc...) Full Remote Are you a Product Manager with deep expertise in AI and infrastructure - and a passion for building products that will shape the future of large-scale AI computing? We're supporting a fast-growing, well-funded tech company operating at the intersection of AI infrastructure, cloud computing, and system-level software. They're looking for a Product Manager to lead the design and evolution of their next-generation AI software platform. Founded by industry veterans (ex-Apple, Nvidia, Intel, etc.) and headquartered in San Francisco, the company's engineering teams are based in Paris. We're therefore looking for a Product Manager based on the US East Coast, ensuring overlap between Paris and San Francisco time zones. ⚠️ Please note: To preserve client confidentiality, this description remains intentionally high-level. Full details about the company and role will be shared if your profile is shortlisted. 🚀 YOUR MISSION As Product Manager, you'll play a pivotal role in shaping the future of AI infrastructure. Your mission is to bridge deep technical expertise with customer insight to deliver powerful, scalable, and intuitive products that redefine how AI workloads are deployed and optimized. Important: This is a new product. Experience in building products from scratch (not just managing existing ones) is essential. You will: Lead with technical excellence - collaborate closely with engineering teams in Paris to design, build, and deliver AI/ML infrastructure products that balance performance, scalability, and usability. Stay connected to the market - engage directly with customers, partners, and internal teams to identify opportunities, refine the go-to-market strategy, and position the company ahead of competitors. Make data-driven decisions - analyze usage data, customer feedback, and key metrics to guide product direction and ensure alignment with business outcomes. Drive cross-functional collaboration - partner with engineering, design, marketing, and sales to ensure seamless product delivery and consistent communication. Shape the long-term vision - define product roadmaps and prioritize initiatives aligned with the company's mission, market trends, and the evolving AI ecosystem. Your work will directly influence how developers, researchers, and enterprises access and scale compute for next-generation AI - helping our client deliver more compute, with less complexity. 🎯 PROFILE REQUIREMENTS 8+ years of Product Management experience, including 5+ years in AI, ML, Cloud, or distributed systems. Strong technical fluency - able to collaborate closely with engineering on AI infrastructure, APIs, and platform-level features. Proven ability to turn customer insights and data into actionable product strategies and go-to-market plans. Experienced in data-driven decision-making and using metrics to guide roadmap and measure success. Skilled at cross-functional collaboration, aligning engineering, design, sales, and marketing around shared goals. Excellent communication and storytelling skills - able to translate technical complexity into business value. Strategic thinker with a bias for execution, balancing long-term vision with immediate delivery. Experience in startup or high-growth environments with a fast-paced, iterative culture. Nice to Have Prior work on AI infrastructure, MLOps platforms, or high-performance compute (HPC). Familiarity with GPU/accelerator ecosystems, distributed training, or orchestration frameworks. Hands-on experience with AI frameworks such as PyTorch, TensorFlow, or JAX. Experience in cloud environments (AWS, GCP, Azure) or hybrid deployments. Previous roles at AI infrastructure startups or hyperscalers are a strong plus. 📍 JOB DETAILS Contract Type: Permanent Compensation: Competitive base salary (USD 100K-160K) + equity package Location: Anywhere in the US Eastern Time Zone (e.g., NYC, Boston, Washington DC) Work Model: Full remote Start Date: ASAP ⚙️ RECRUITMENT PROCESS Interview with a Black Recruitment Associate Interview with the Head of Product (San Francisco) - Hiring Manager - N+1 Interview with the Head of Engineering (Paris) Interview with the Head of Sales (Paris) Interview with the CEO (San Francisco) The order of interviews and participants may vary depending on availability. If you believe your background aligns with this fantastic opportunity to shape the future of AI infrastructure, we'd love to hear from you. Please apply with your updated CV.

Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls. About us:• Proud Parent Company: Globe Life• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement. Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Prioritize your well-being with health insurance reimbursement, ensuring you're taken care of.• Secure your future with comprehensive life insurance coverage.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Plan for retirement with confidence, as we offer a robust retirement plan.• Benefit from renewals, further rewarding your long-term commitment. All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join us as our next Staff Product Manager - AI Support Operations on Twilio's Enterprise AI team. About the job Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products. As Staff Product Manager for AI Support Operations within our Enterprise AI team, you'll be building intelligent AI agents that make our support team dramatically more productive through advanced knowledge retrieval, case deflection methodologies, and automated workflows. You'll build agentic capabilities that sit on top of our Enterprise AI platform, focusing on use cases that transform how Twilio delivers world-class customer support at scale. Responsibilities In this role, you'll: Lead and define the product roadmap for customer support products and AI agents establishing requirements for agent productivity tools, intelligent case assistance, automated workflows, and internal deflection mechanisms. Create clear specifications for AI driven capabilities, traditional product features, integrations, and success metrics. Deeply understand customer support pain points and workflows: including how agents investigate issues, surface information, and resolve cases. Design AI experiences and internal tools that increase agent productivity, eliminate manual steps, accelerate resolution time, and improve operational quality. Lead the development of support efficiency capabilities including: AI powered case analysis, summarization, and recommended next actions Intelligent routing, prioritization, and automated triage Knowledge retrieval and reasoning tools tailored for internal support Automated workflows that reduce repetitive investigation steps Conversational AI for internal chat based case assistance Integrations with internal systems such as Salesforce, Zendesk, and diagnostics tools UI and conversational experiences that streamline support operations Analytics and insights for team performance and workflow optimization Partner with the Customer Support organization to train them on AI capabilities and new product features improving team workflows and enabling consistent best practices. Share insights, training, and recommendations on how AI and product enhancements can improve operational efficiency. Deliver measurable improvements in key support metrics including case deflection rates including internal deflection, first response time, resolution time, agent productivity, and quality metrics. Track and report on adoption, workflow impact, and overall efficiency gains driven by AI and product enhancements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 7+ years in product management at a fast-paced technology company, with 3+ years in customer support, customer experience, or service operations products Strong understanding of customer support operations, help desk workflows, and knowledge management systems Experience with conversational AI, agentic systems, or support automation tools Proficiency with SQL and ability to extract, analyze, and interpret data independently Strong analytical skills with experience in support metrics (case deflection, CSAT, resolution time, agent productivity) Experience working with customer support teams to optimize workflows and drive adoption Knowledge of support platforms (Zendesk, Salesforce Service Cloud, etc.) Bachelor's degree or equivalent experience Desired: Experience with AI-powered support tools, chatbot platforms, or customer service automation systems Understanding of customer support best practices, ITIL frameworks, or service delivery methodologies Knowledge of help center platforms, knowledge base systems, and self-service tools Experience with contact center technologies and omnichannel support strategies Background in customer experience optimization or support operations excellence Familiarity with support analytics, workforce management tools, and quality assurance systems Experience building products for both internal support teams and external customers Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $152,500 - $190,600. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $161,500 - $201,800. Based in the San Francisco Bay area, California: $179,400 - $224,200. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until December 15, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment. Our suite of solutions-including iAssist , Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools-empowers patients to start and stay on therapy faster. At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve. We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy-driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more). You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations. Key ResponsibilitiesProduct Strategy & Vision Develop and execute a clear product roadmap for PSP-related capabilities-including services, data workflows, and digital engagement tools. Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services. Customer & Market Insight Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics. Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning. Cross-Functional Leadership Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features. Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards. Lifecycle Ownership Own the full product lifecycle-from ideation and requirements definition through development, launch, and ongoing optimization. Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation. Client Engagement & Enablement Support client onboarding and implementation by translating business requirements into product configurations and enhancements. Serve as the product subject matter expert during client meetings, workshops, and advisory discussions. Product Development Execution Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery. Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action. Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication. Requirements Bachelor's degree in life sciences, business, data analytics, or related field. 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services. Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs. Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support. Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR). Demonstrated success working in Agile/Scrum environments. Excellent communication, stakeholder engagement, and analytical skills. Preferred Master's degree in business, life sciences, healthcare administration, or related field. Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies. Exposure to digital health tools (patient portals, apps, engagement platforms). Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE). Experience creating outcomes dashboards or patient journey analytics. Experience supporting AI-driven workflows or automation tools. Consulting or client-facing implementation experience. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Role Description Dropbox is seeking a Principal Product Manager to lead the strategy and execution of our next-generation AI-powered experiences within Dash, Dropbox's universal search and organizational assistant. In this role, you'll shape how people find, organize, and act on their work-crafting intelligent, contextual, and deeply useful experiences across desktop, mobile, and web. You'll define the vision for Dash's most visible surfaces and entry points-whether it's reimagining the Start Page as a daily hub for focus and flow, or evolving our on-device and mobile experiences into intelligent companions for deep work. These are high-impact, 0→1 roles, giving you the opportunity to explore new interaction models and push the boundaries of what AI can do for productivity. This position demands a balance of customer obsession, technical fluency in AI/ML systems, and strong product instincts. You'll navigate across executive and IC audiences, translating ambiguous opportunities into clear, scalable strategies. If you're passionate about building AI-native, cross-platform product experiences that redefine how people work, we'd love to meet you. Responsibilities Own and evolve the product vision and roadmap for your area (Surfaces and Start Page), driving alignment across functions. Translate ambiguous problems and AI opportunities into clear strategies, experiments, and roadmaps. Partner closely with Engineering, Design, Data Science, Research, and GTM to ship innovative, AI-powered features at scale. Collaborate with the Dropbox AI/ML and Platform teams to ensure scalable, privacy-respecting, and performant AI implementations. Act as a thought leader-coaching other PMs, contributing to company-wide AI product strategy, and influencing direction across teams. Define success metrics and deliver measurable impact through experimentation, iteration, and disciplined execution. Basic Qualifications Bachelor's degree or equivalent practical experience in product management, engineering, or data-driven product development. 10+ years of product management experience, including ownership of major product initiatives end-to-end. Proven success building and shipping AI-powered products at scale-especially in productivity, SaaS, or consumer software. Deep product sense and consumer instincts-especially on mobile or multi-surface experiences. Comfort operating in 0→1, pre-PMF environments with shifting priorities and open-ended problem spaces. Deeply understand customer workflows and pain points through user research, data analysis, and competitive insights. Strategic thinker with excellent communication skills; you can inspire teams and influence at every level, from ICs to executives. Passion for the future of work, AI, and building products that help people focus on what matters most. Preferred Qualifications Background in AI/ML, NLP, or data science. Experience working on assistants, chatbots, or productivity-enhancing tools. Familiarity with privacy, security, and ethical considerations in AI product development. US Zone 1$263,500-$356,500 USDUS Zone 2$237,200-$320,900 USDUS Zone 3$210,800-$285,200 USD

The Product Manager role leads the end-to-end product management of the Bank's banking offerings. This position serves as a critical role in ensuring our product portfolios across all our Commercial, Small Business, and Consumer segments remains competitive, profitable, and properly managed throughout its life cycle. In addition, this role will support other key functions critical for product management if needed. This role will report into the Director, Product Management at Amalgamated Bank. Essential Job Functions: Overall Drive product development, execution and commercialization across Amalgamated Bank's product sets, e.g., digital and lending solution, as well as treasury management products Partner with key business stakeholders on product positioning and key business strategies. Develop product roadmap by taking an “outside-in” view Promote an environment that supports social responsibility, diversity and reflects the missions and values of Amalgamated Bank. Ensure compliance with all Bank policies and regulatory standards. Market Management Identify client needs and end-to-end client experience for banking products in-scope. Responsible for understanding the Bank's niche market and competitive landscape. Identify new and emerging banking industry and technology trends. Product Execution Implement end-to-end product development and enhancement initiatives. Execute revenue initiatives to increase product revenue and profitability in line with the Bank's core values and mission. Develop rigorous business case for new product development and enhancements. Identify, evaluate, and implement measures to improve product performance, profitability, and competitiveness in line with the Bank's core values and mission. Define grounded, rigorous business requirements in conjunction with cross functional teams. Develop key product features & functionality considering return on investment and client needs. Manage product profitability throughout life cycle. Work with Technology, Operations, Risk, Business, PMO and other internal and 3rd party resources to effectively adhere to Product Lifecycle Process. Manage and improve related product vendor relationships, as they pertain to product development, functionality, and economics. Commercialization Partner with Marketing and other key stakeholders on product campaigns, collateral, and communication. Provide ongoing product training to internal and external clients to ensure clear understanding of product value proposition. Oversee development of product documentation, FAQs, and reference materials for internal and external audiences. Knowledge, Skills and Experience Requirements : Bachelor's degree or equivalent experience Strong analytical approach, comfortable with modeling, and ability to draw conclusions and insight, as well as provide business and product recommendations based on analysis Minimum 2-3 years in a direct product management and/or management consulting role Minimum 2-3 years of related experience in Commercial Banking or Treasury Services, a strong understanding of banking product offerings preferred Bank-wide system and platform implementation and migration experience preferred Experience managing third party digital banking platforms and solutions preferred Experience with vendors including Q2, FIS and Salesforce preferred Ability to work effectively as part of a team to drive projects and deliverables Excellent communication skills, ability to manage internal and external relationships effectively and articulate complex solutions to both internal and external stakeholders Strong planning and project organizing skills Demonstration of initiative and innovation to resolve issues rapidly Fluency in Microsoft Office including advanced Excel Stellar written and verbal communication skills Commitment to seeking opportunities for improvement and ability to achieve results despite challenges Comfortable working from home, and working remotely, Need to be able to use technology remotely, connect to networks, use applications remotely Need to be willing to collaborate, network, and building relationships remotely

Title Client Support Services Manager Secondary Title Group / Grade J Classification Managerial/Supervisory Overtime Eligible Exempt Division Operations & Finance Differentials N/A Department Information Technology Services Reports To Chief Information Officer Supervision Received Works under the general supervision of the Chief Information Officer Supervisory Responsibility Supervises Management, Administrative/Confidential, Faculty, Classified, Student, Volunteer, and/or Temporary Staff of assigned department(s). Position Summary The Manager of Client Support Services oversees the daily operations of the client support team, ensuring the efficient and effective delivery of technical and customer service to internal and external users. This position provides leadership and direction to staff, develops and implements support processes, and monitors service performance to maintain high levels of client satisfaction. The role collaborates with Information Technology leadership and cross-departmental stakeholders to align support services with institutional goals, resolve complex service issues, and promote continuous improvement in client experience and operational efficiency. 1. Leadership & Management * Supervise and lead Client Support Services staff, including hiring, training, coaching, and performance evaluations. * Develop a collaborative, service-oriented culture that emphasizes accountability, communication, and continuous improvement. * Oversee workload distribution and scheduling to maintain consistent service coverage across all campuses. * Manage employee relations matters and coordinate professional development opportunities in accordance with HR policies. 2. Service Delivery & Quality Assurance * Manage daily client support operations to ensure timely and effective technical assistance for college users. * Oversee complex or escalated service issues requiring advanced troubleshooting or coordination with other IT teams. * Establish, document, and maintain service standards and procedures that promote consistency and efficiency. * Monitor key performance indicators, prepare reports, and recommend improvements based on data analysis. 3. Process Improvement & Strategic Planning * Evaluate and optimize workflows, technologies, and departmental practices to increase efficiency and service quality. * Collaborate with IT leadership in developing and implementing goals aligned with institutional priorities. * Maintain accurate and current documentation for procedures, policies, and knowledge bases. 4. Collaboration & Stakeholder Communication * Serve as a liaison between the Client Support Services team, IT units, and other college departments. * Communicate proactively regarding projects, system maintenance, and technology initiatives. * Represent Client Support Services on institutional committees and workgroups. 5. Other Duties as Assigned * Participate in professional development and college-wide initiatives supporting institutional goals. * May participate in College committees as assigned * Engages in professional growth opportunities as assigned * ·Performs other duties as assigned Institutional Expectations * Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage. * Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds. * Participates in recruitment and retention of students at an individual and institutional level in promotion of student success. * Embraces and leverages appropriate technology to accomplish job functions. * Provides high quality, effective service through learning and continuous improvement. 1. Minimum Qualifications * Education - An Associate's degree in Business Administration, Management, Communications, Computer Science, or a related field. * Experience - Four (4) years of progressively responsible experience in client support, information technology, or customer service operations, including at least two (2) years in a supervisory or lead capacity. Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree. Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines. 2. Preferred Qualifications * Bachelor's degree or higher in a related discipline. * ITIL Foundations v4 or equivalent certification in IT service management. 3. Essential Knowledge, Skills, & Abilities (Core Competencies) * Knowledge - Requires foundational knowledge of customer service operations, including standard practices for handling inquiries, resolving complaints, and maintaining client satisfaction. Must understand business communication, office software (such as Microsoft Office or Google Workspace), and standard reporting methods. Also requires familiarity with workplace supervision principles, time management, and basic budgeting or resource allocation to support departmental needs. * Skills - Requires strong leadership and team management abilities, advanced knowledge of customer service practices, and excellent communication and interpersonal skills. Must demonstrate proficiency with CRM or ticketing systems, analytical and problem-solving abilities, and the capacity to interpret performance metrics to drive improvements. Strategic thinking, organizational skills, and the ability to collaborate across departments are also essential to ensure efficient operations and exceptional client experiences. * Abilities - Must be able to lead and motivate a diverse team, foster a positive work environment, and maintain high levels of customer satisfaction. Requires the ability to analyze complex issues, make sound decisions under pressure, and manage multiple priorities effectively. Strong communication, collaboration, and strategic planning are essential, as along with adaptability to evolving client needs and organizational goals. 4. Other Requirements * Availability for occasional evening or weekend work, and routine travel between campuses. * For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required. 5. Remote Work Options (see AP 7239 Working Remotely for more details) * This position functions as an in-person work arrangement, working on campus with either a set schedule or flexibility depending on operational needs. 6. Physical Demands The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. * Manual dexterity and coordination are required for more than half of the daily work period, which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment. While performing the duties of this position, the employee is frequently required to sit, stand, walk, reach, bend, stoop, twist, see, talk, and hear, and occasionally kneel, crouch, climb, balance, and manipulate objects. The position requires some mobility, including the ability to move materials up to 5 pounds daily and 5-25 pounds rarely. This position requires both verbal and written communication abilities. 7. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this position, the employee is primarily working indoors in an office environment and regularly travels between campuses to supervise staff or attend meetings. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate, and the lighting is adequate. This is a full-time Exempt/Managerial (100%, 246 days/year) position in the Information Technology Services department. Starting compensation will be based on Grade J of the 2025-26 salary schedule, in accordance with initial placement per the current Management, Administrative, and Confidential Employee Handbook. Consideration will be given to related experience and educational achievement but generally not expected to exceed the midpoint of the range. Position will remain open until filled, with screening scheduled to begin 12/1/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review. RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Candidates with disabilities requiring accommodation and/or assistance during the hiring process may contact Human Resources at ************. Only finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. For position with a degree required, only degrees received from an accredited institution will be accepted; accreditation must be recognized by the Office of Degree Authorization, US Department of Education, as required by ORS 348.609. Public Service Loan Forgiveness Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: **********************************

Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls. About us:• Proud Parent Company: Globe Life• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement. Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Prioritize your well-being with health insurance reimbursement, ensuring you're taken care of.• Secure your future with comprehensive life insurance coverage.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Plan for retirement with confidence, as we offer a robust retirement plan.• Benefit from renewals, further rewarding your long-term commitment. All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. As a Member of Client Operations, Stablecoin, you will be a vital part of the daily operations at Anchorage Digital Bank. You will collaborate daily with the Client Operations team to support the issuance and redemption of stablecoins and our fiat operations. In this role, you are responsible for ensuring operational excellence by assisting with the execution of transactions in a timely and risk-conscious manner. You will become familiar with the operational flows of our institutional clients and help ensure their needs are met, serving as an internal advocate in partnership with Client Experience and other teams. You will have an opportunity to gain a full understanding of stablecoin operations, as well as the regulatory and operational considerations of each step. You will work closely with your teammates in ensuring processes and procedures are developed and continuously refined.In this role you will: Assist with the daily operational activities of stablecoin issuance and redemption, ensuring all processes are followed accurately. Conduct stablecoin operations across mint/redeem workflows, internal controls, fiat on/off ramp processes. Support the use and configuration of internal systems and third-party tools for secure and efficient operations. Generate daily operational reports and track key metrics. Collaborate with stakeholders and internal teams to ensure smooth and efficient processes. Consistently execute operations, update procedures, and act in a timely and risk-conscious manner. Technical Skills: Maintain a basic understanding of financial systems and processes. Knowledge of specific stablecoin protocols and blockchain networks (e.g., Ethereum, USDtb, USDG). Capable of navigating and learning various systems and tools. Ability to support the end-to-end processing of operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner. Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker. Knowledge of reconciliation tools and methodologies. Complexity and Impact of Work: Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced. Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks. Contribute to delivery of day-to-day results on core tasks with some direction. Identify and escalate risks to the organization and to clients to management. Organizational Knowledge: Understanding of how efficient Fiat operations integrate with digital asset workflows for institutional clients. Enthusiasm for building and optimizing both traditional and digital asset operational capabilities. Ability to thrive in a collaborative environment where cross-functional teamwork is essential. Stay abreast of regulatory developments and best practices related to stablecoins and digital assets. Communication and Influence With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads. Experience with different channels of support and communication, including chat, text, telephone, email and video conference. Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues. Communicate with internal counterparties in a clear, articulate, and solution-oriented manner. You may be a fit for this role if you have: You have 3+ years of professional working experience in financial operations, treasury operations or crypto payment processing. Understanding of fiat and crypto flow of funds: wire transfers, stablecoin mechanics, exchanges, and wallets. Knowledge of specific stablecoin protocols and blockchain networks (e.g., USDC, USDG). You have experience supporting institutional client operations in financial services, or another heavily regulated industry. You have foundational knowledge and interest on the following subjects: blockchain, crypto-economics, stablecoins You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced. Although not a requirement, bonus points if: You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :) About Anchorage Digital: Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work-regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation. Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

About the role Onboarding and Implementation is a crucial and foundational part of our customers' journey with FINTRX. You will be the first team member that our Growth & Core customers will engage with in their customer journey with FINTRX. We aim to design and iterate on an easy and seamless onboarding and implementation experience, helping our customers leverage the often complex nature of the outputs and jobs to be done with FINTRX. To successfully onboard a customer, you will need to seamlessly coordinate implementation activities with both internal and external stakeholders, provide recommendations and best practices for using the system, and partner with Account Management to drive our customers' long term success. Responsibilities: Manage ~24 customer onboardings per month for Core accounts in our downmarket segment. Understand new customer goals, and tailor your onboarding approach to your customers based on factors such as Asset Class, target investor profile, use case, project timelines, previous experience in fundraising, etc. Project manage the technical implementation with CRM systems (where applicable) and execute on account creation Ensure customers successfully accomplish onboarding milestones and exit the onboarding phase of the relationship within 30 days from FINTRX access date. Create and contribute to customer onboarding and enablement content Contribute to continuous improvement and refinement of the FINTRX Customer Onboarding Process Optimize the customer experience by providing customer coaching and training in live online engagements and in recorded sessions Engage with customers to triage and/or resolve inbound support requests through live chat, email, and phone Requirements Experience in or strong working knowledge of the wealth management industry Must be able to learn and adapt to new systems and processes quickly Excellent written and verbal communication skills Attention to detail, documentation and organizational skills Ability to multitask and meet aggressive deadlines Strong teamwork and collaborative skills Candidate must be able to work EST business hours This role requires a high level of organization, detail orientation, urgency, and an unrelenting pursuit of customer value. You will be expected to operate nimbly and adjust to changing customer needs, all while driving decisions that have implications and impact at the intersection of our customers, our business, and yourself. Benefits Competitive annual salary Health Care Plan (Medical, Dental & Vision) 401k Retirement Savings Plan Unlimited Paid Time Off Remote work environment* In addition to our competitive compensation package, we offer a highly motivated, growing and supportive environment with the opportunity to work alongside many other highly talented professionals. We strive to continually build on our evolving culture - which is built on; innovation, drive, and top tier product creation on behalf of our global client base. FINTRX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. *Must be able to work EST business hours

What we're doing:Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review. We're here to change it. Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation - that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. Who we are:Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers. And, we're not alone. We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures. We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you! About the role: As our first Support Manager at Vesta, you'll play a key role in building and leading our support function. You'll start as a player-coach-balancing hands-on work with leadership responsibilities-and evolve into a people manager as the team grows. You'll partner closely with the Head of Implementations & Support to deliver exceptional customer experiences, establish scalable systems, and turn customer insights into product improvements. In this role, you can expect to: manage, mentor, and coach Support Specialists, fostering a culture of curiosity, ownership, and customer empathy collaborate with the Head of Implementations on hiring, onboarding, and workforce planning as the team expands define and evolve support workflows, escalation paths, and team processes engage directly with customers to handle complex or high-priority issues, setting an example for high-quality support and communication partner with Product and Engineering to triage and prioritize bugs, feature requests, and product feedback own our help center content-writing and maintaining documentation that helps customers self-serve and get the most out of Vesta establish and track key support metrics (e.g., response times, resolution rates, CSAT) to measure performance and identify opportunities for improvement surface insights from customer interactions to Product, Design, and Engineering teams to inform product decisions identify and drive process improvements that improve both customer satisfaction and team efficiency be a foundational part of delivering industry-changing software to our customers! Who you are You are an experienced customer support professional with a passion for helping customers and building high-performing teams. You've spent time both resolving customer issues directly and leading others to do the same. You're excited to help shape and scale a world-class support function from the ground up, building the processes, metrics, and structure that will enable the team to grow effectively. You're comfortable rolling up your sleeves-diving into tickets, troubleshooting integrations, and learning the product-while also thinking strategically about how to make the team more efficient and impactful. You can communicate comfortably across technical and business contexts, navigating APIs, webhooks, and integrations when needed. You are data-driven and operationally minded, with an instinct for building structure-help centers, reports, dashboards, and KPIs-that helps a team grow efficiently. You care deeply about customers' success and take pride in helping them get value from the product. You're excited to partner closely with the Head of Implementations on hiring, onboarding, and developing the team. As a bonus, you may have experience in or adjacent to the mortgage industry or mortgage technology landscape. Benefits and Perks Robust medical, vision, & dental coverage (~100% of employee premiums are covered) 401(K) plan offering Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!) Remote-first culture with a hub in San Francisco Generous Work-From-Anywhere & Wellness Benefits Monthly Doordash benefits Open & encouraged flexible time off Company offsites to get to know the team! Our cash compensation amount for this role is targeted at $115,000 - $150,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.

The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate. WHO WE ARE Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium's leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale. More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale. Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect. With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include: A Leader in the 2025 Gartner Magic Quadrant™ for Customer Data Platforms 2025 TrustRadius Award Winner: Buyer's Choice 2024 Invoca Partner Collaboration Award 2024 G2 Leader in Tag Management & Enterprise Data Governance Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024) Named on Destination CRM's 2024 Top 100 Technologies List for Sales Named on the 2024 Best and Brightest in the Nation list BuiltIn's 2024 Best Place to Work WHAT WE ARE LOOKING FOR We are seeking a Principal Product Manager to drive the strategic vision, roadmap, and execution for highly complex or ambiguous products and services within Tealium's product suite. In this role, you will own the strategy, roadmap, and execution for enterprise product offerings, including our audience activation experiences. This role will collaborate cross-functionally to drive the evolution of our product. YOUR DAY TO DAY Define and drive the long-term strategy for data orchestration and audience activation in alignment with our company goals Identify business driving opportunities to deliver more value through insights & activation of unified, real-time customer data Work closely with engineers, designers, and other product managers (enterprise, vertical, and partner) to conceptualize and build features that deliver outcomes for the product's vision and roadmaps You will validate and define customer opportunities through customer insights and market analysis. Work across customer-facing teams (sales, customer success, and product marketing) to understand the industry, competitor trends, and market dynamics Build a healthy dose of customer empathy and get into the minds and hearts of our customers Leverage data to inform your strategic and tactical product decisions Provide ruthless prioritization and focus for engineering teams to deliver customer value Work with internal partners to drive product adoption by contributing to go-to-market strategies, enablement activities, webinars, product demos, documentation, and more Determines new methods and procedures to solve unique and special problems Become a recognized Subject Matter Expert in your area of the product and industry, representing the company with customers, analysts, and partners Coaches and mentors other PMs, while raising the bar for the product management craft WHAT YOU BRING TO TEALIUM At least 8+ years of experience as a Product Manager building commercial SaaS products, with proven success driving customer adoption and retention Experience in delivering martech products or solutions across any of the following industries: marketing, eCommerce, retail, travel, digital media, healthcare, or financial services. Strong understanding of AI/ML concepts relevant to customer data orchestration (segmentation, prediction, real-time personalization) Experience developing product specs, writing user stories, and identifying and prioritizing competing initiatives to deliver results Previous experience in developing and growing a product at scale Track record of building relationships that inspire a winning spirit with cross-functional teams, including Engineering, Marketing, and Sales. Experience articulating the value in funding new investment opportunities to senior leadership WAGE TRANSPARENCY In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants. The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following: Employees are eligible to receive an annual bonus and stock options. Employees and their families are eligible for medical, dental, vision, life, and disability insurance. Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching. Employees are eligible for flexible paid time-off and extended paid parental leave. We offer 11 paid holidays annually. We offer 15 hours of paid work time for volunteer activities and programs. Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year. An overview of our benefits and perks can be found on our careers page, ***************************** Additional details regarding the benefits package will be provided during your interview process. Compensation Range: $170,000 - $200,000 Base + Variable This position will earn commission pursuant to Tealium's commission policy, the details of which will be provided upon request. #LI-KK1 #LI-Remote WHY YOU WANT TO WORK HERE At Tealium, we don't just offer the ordinary, we provide the extraordinary: Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs Health and Related Benefits Programs, offering market competitive benefits programs Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.*Offerings vary by level and location.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: As a Corporate Support Manager for CrossCountry Mortgage LLC., you'll be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline. Your experience running a mortgage office will be an asset to you as you provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process. Job Responsibilities: Understand assigned territory branch needs and develop plans to address them. Resolve branch complaints. Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues. Monitor and follow up with branch employees to maintain the proper workflow. Ensure assigned branches comply with all corporate and regulatory policies and procedures. Develop, review, and recommend overall operational systems and procedures for the mortgage lending function. Develop new methods and procedures to increase operations efficiency. Manage projects for deployment of new systems and procedures. Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines. Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees. Guide and direct employees to assist their professional development. Monitor daily, weekly, and monthly production and compliance reports. Qualifications and Skills: A minimum of 3 to 5 years' experience in Operations, Processing, or Underwriting. A minimum of 3 to 5 years' management experience. Strategic understanding of the mortgage lending function. Experience with Encompass LOS system, a plus. Excellent communication and customer service skills. Excellent knowledge of processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices. Ability to prioritize and meet deadlines. Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment. Proficient with Microsoft Office Suite. Knowledge of FNMA, FHA, GNMA and VA housing loans. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Base Pay: $75,000.00 - $90,000.00 The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S. Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The Role Cedar is seeking a Manager, Integration Support Engineering to lead a team of Integration Support Engineers, and to play a key role in our transformation into a high-impact, cross-stack Escalations group. This role is ideal for a technically adept, operationally strong people manager who enjoys being close to the work-overseeing day-to-day team execution, managing incident and escalation workflows, and contributing to broader cross-team strategic initiatives. In this position you will: Manage a team of Integration Support Engineers responsible for triaging and investigating complex escalations across Cedar's product and integration surfaces. Own day-to-day operations for your team: queue management, workload balancing, prioritization, and ensuring SLAs are met. Execute and continuously improve Cedar's incident management processes within your area, with a focus on clear communication and coordination with commercial and technical stakeholders. Drive a culture of root cause analysis and investigative ownership, coaching your team on documentation quality, handoffs, and follow-through. Collaborate with Product, Engineering, Client Management and Support to surface patterns in escalations and identify opportunities for long-term improvements. Use data and dashboards to monitor team performance, highlight chronic issues, and provide input into where we should direct future investment. Support Cedar's shift toward more standardized, scalable integration practices by ensuring your team follows best practices while still supporting existing complex configurations. Collaborate closely with the Senior Manager and other leaders to align on priorities, share insights from the front line, and help implement team-wide process changes. What we look for in an ideal candidate Strong technical aptitude-you can understand and guide your team through deep technical problems even if you're not writing production code. Operational leader with a track record of driving efficiency improvements across teams. Excellent cross-functional communicator, capable of giving clear, concise updates to both technical and commercial stakeholders. Passionate about problem-solving and root cause analysis, with a bias for clarity, prioritization, and action. Experience working in or with B2B SaaS, healthcare tech, or other complex, integration-heavy environments. Comfortable leading a remote team and operating in a fast-paced, high-ownership culture. Compensation Range and Benefits Salary Rate Range*: $153,000 - $180,000 This role offers a competitive benefits and wellness package *Subject to location, experience, and education #LI-AH #LI-REMOTE What do we offer to the ideal candidate? A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you For exempt employees: Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month) Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally About us Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z). As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility to do your best work. Creating a career you love? It's Possible. This is a senior individual contributor role within the Corporate Strategy team responsible for shaping firmwide Shopping strategy; the role has no direct reports but operates with high executive visibility within the Product and Engineering org. What you'll do: Lead strategic problem solving for priority questions by structuring ambiguous problems, developing clear hypotheses, scoping required analyses, and turning them into actionable recommendations that shape Pinterest's multi-year Shopping strategy Partner closely across functions (PM, Eng, Sales, BD, PMM, DS) to identify Retailer/Merchant pain points and ecosystem opportunities, and translate these into concrete strategic priorities, resourcing implications, and cross-company decision frameworks Develop executive-ready narratives that synthesize complex data, market dynamics, and internal signals into clear, compelling stories used in MBRs, strategy reviews, and cross-company alignment forums Own light-touch data work required for strategy development, including gathering and pulling data across sources with basic SQ, to ensure clarity, accuracy, and depth in your strategic analyses (this is not a data science role, but self-serve comfort is required) Drive alignment and decision making by presenting insights and recommendations to senior leadership, ensuring stakeholders understand tradeoffs, opportunities, and implications for the Shopping roadmap Proactively surface new opportunities in the Merchant/Retailer ecosystem by combining internal performance trends, industry signals, merchant feedback, and competitive insights to inform long-range planning and capital allocation Operates as a strategic thought partner to leadership across the company, helping shape what Pinterest should build, accelerate, or rethink to unlock growth in Shopping What we're looking for: We're specifically looking for candidates with a corporate strategy background who can structure ambiguous problems, drive stakeholder alignment, and translate data driven insights into clear strategic recommendations. 5+ years of experience in business strategy roles (corporate strategy, business strategy, management consulting, product strategy) where you influenced company wide direction in a fast-paced, data first environment. Big tech is a plus. Demonstrated structured problem solving - including framing ambiguous questions, developing hypotheses, design analyses, and translating them into actionable recommendations. Comfort writing basic SQL queries to independently pull data as part of strategy work; this is not a data science role, but ability to serve serve simple data is required. Exceptional narrative storytelling; able to synthesize complex data and ambiguous signals into crisp executive ready narratives that drive alignment. Experience influencing without authority across multiple functions (BD, PM, Sales, PMM, Eng, etc) where prioritization is competitive. Direct experience in advertising ecosystem is a plus, but candidates with strong strategic fundamentals who can quickly ramp into these domains are equally encouraged to apply. Bachelor's degree in a relevant field or equivalent experience. Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement: We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration up to 3x/quarter and therefore can be situated anywhere in the country. #LI-REMOTE #LI-PW1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only$141,502-$291,328 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer-focused team in leading the industry's transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues-so human teams can focus on innovation, not firefighting. In this role, you'll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You'll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy. You'll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You'll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You'll play a key technical product leadership role to deliver strategic integrations into developer tools. You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable. Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference. Key Responsibilities Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams Partner closely with engineering and design on API design and developer experience Partner on platform strategy with our AI team to align REST API and MCP capabilities Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input Basic Qualifications 5+ years of product management experience in SaaS, enterprise software, or developer tools Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices Technical depth and communication skills to collaborate effectively with senior engineers Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops Proficiency with analytics tools and a track record of data-driven decision-making Ability to communicate clearly with customers and internal stakeholders across product and go-to-market Strong customer empathy and a curiosity-driven approach to learning their needs Ability to lead through influence and drive outcomes across teams Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand Preferred Qualifications Bachelor's degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering) Strong understanding of incident response and DevOps workflows Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA) The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises. Our Data Services Pillar is the heart of data innovation. We don't just work with technology; we build it. Our mission is to empower data practitioners by creating seamless, enterprise-grade experiences for data engineering, warehousing, streaming, operational databases, and AI. Cloudera is seeking an experienced Principal Product Manager (Individual Contributor) for our mission-critical Cloudera Data Warehouse (CDW) service. In this role, you will own our cloud-native data warehouse, driving the deep technical integration of Apache Iceberg with Apache Hive and Apache Impala virtual warehouses, orchestrated via Kubernetes across public and private cloud environments. You will lead the evolution toward a modern data lakehouse architecture, leveraging CDW's decoupled design-Control Plane, Catalogs, and Virtual Warehouses-to deliver massive scalability, workload isolation, and automated optimization for enterprise ELT/ETL workflows. This is a highly technical role requiring strong product vision, Kubernetes expertise, and a passion for simplifying complex systems for global enterprise users. As a Principal Product Manager you will: Product Vision & Strategy: Articulate and own the strategic direction for our core SQL engines, Apache Hive and Apache Impala for Cloudera Dare Warehouse (CDW) service. Define the essential functions and capabilities required to serve distinct customer needs, from high-concurrency BI to complex ETL/ELT workloads. Roadmap Management: Develop and maintain a prioritized product roadmap aligned with product strategy. Make data-driven decisions on feature priorities, balancing customer needs, market trends, and technical debt. Apache Iceberg Integration: Prioritize and define the features that enable advanced data lakehouse capabilities (e.g., schema evolution, time travel) with the latest Apache Iceberg versions across both Hive and Impala engines. Ensure cross-engine compatibility and interoperability with other data services. Own the Kubernetes Roadmap: Direct the development of features for elasticity, cost optimization, and automated resource management across the hybrid cloud, ensuring cloud-native efficiency for the SQL engines. Market & Customer Insight: Conduct continuous market research to understand the competitive landscape and identify new opportunities. Serve as the primary conduit for customer feedback through direct engagements with field, customers and partners. Hybrid Multi-Cloud Product Definition: Define the product for a consistent experience across public clouds and private cloud/on-premises deployments, while addressing the unique requirements of each form factor. Go-to-Market & Enablement: Drive successful product launches by collaborating with Marketing, Sales, and Documentation teams. Create compelling messaging and enable both internal teams and customers. Business Ownership: Define and track KPIs for the CDW service's success, including adoption and revenue Requirement Authoring: Write clear, concise, and high-quality Product Requirement Documents (PRDs), create epics, and detailed user stories that define exactly what needs to be built. For a data platform, this often means writing requirements for APIs, security models, performance benchmarks, and deployment patterns (e.g., Kubernetes operators). Technical Partnership: Work as a close partner with Engineering to understand and negotiate technical trade-offs, architecture decisions, and implementation complexity. A Cloudera PM needs strong technical acumen to credibly discuss the underlying Apache projects (like Hive, Impala, Ranger, Kafka, Iceberg). UX Simplification: Collaborate with UX/Design to ensure that complex infrastructure and data management features are packaged into a simple, intuitive user experience. This means making a Kubernetes-orchestrated data service feel as simple as a few clicks for the end-user. Champion the Hybrid Cloud Data Lakehouse, serving as the senior product expert for CDW with customers, partners, and industry analysts. We are excited if you have: Experience: 8+ years as a Product Manager, with significant hands-on experience in distributed data platforms or cloud-native data services. Technical Expertise: Deep, verifiable expertise in Kubernetes orchestration and the Apache Iceberg open table format Domain Knowledge: Expert understanding of Hive/Impala and how they are used for enterprise ELT/ETL and analytical workloads. Product Skills: Proven ability to write clear PRDs, build use cases/user stories, analyze customer patterns, and simplify complex technical solutions. Hybrid Cloud: Experience managing products deployed across both Public Cloud and on-premises Private Cloud. You may also have: MBA degree and prior experience in a Director of Product Management (individual contributor) role. Why this role matters: This is your opportunity to build cloud-native solutions that are deployable anywhere whether in massive clusters on any cloud provider or in private data centers. You'll work with cutting-edge technologies like Trino, Spark, Airflow, and advanced AI inferencing systems to shape the future of analytics. Your code will directly influence how data engineers, analysts, and developers worldwide find value in their data. We believe in the power of open source. You'll collaborate with project committers, contributing upstream to keep technologies like Apache Hive and Impala evolving. You'll harden these engines for rock-solid security, optimize them for peak performance, and make them effortlessly run across all environments. Join us and help build the trusted, cloud-native platform that powers insights for the most data-intensive companies on the planet. This role is not eligible for immigration sponsorship What you can expect from us: Generous PTO Policy Support work life balance with Unplugged Days Flexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive Benefits and Competitive Packages Paid Volunteer Time Employee Resource Groups EEO/VEVRAA #LI-REMOTE #LI-SZ1

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Anaplan is redefining the enterprise planning experience for business users. From AI-powered decision intelligence to intuitive web and mobile UX, we're building a platform that's fast, predictive, explainable, and delightful to use. As a Principal Product Manager, Outbound within Anaplan's Product Organization, you will play a pivotal role in ensuring the delivery of our Anaplan Intelligence and User Experience (UX) capabilities-including CoModeler, Roel Based Analysts, PlanIQ, OpenML, Optimizer, Workflow, Management Reporting, and Microsoft 365 integrations is scalable, consistent, and aligned with Anaplan's high standards of quality. You'll define implementation standards, support ecosystem enablement, resolve complex escalations, create impressive demos, and turn field insights into product evolution. This role blends deep Anaplan platform expertise with a passion for business-user enablement, scalability, and edge innovation. Your Impact Serve as the subject matter and technical expert for Anaplan Intelligence and UX, advising on effective implementation strategies. Lead technical enablement initiatives-training programs, documentation, demo environments, and best-practice libraries-for internal teams and partners. Ensure that demos and implementation content for CoModeler, Role-Based Analysts, PlanIQ, Optimizer, Anaplan XL, and mobile apps reflect the latest capabilities and align with Anaplan's delivery standards. Partner with the Center of Excellence and solution architects to embed new UX and AI innovations into customer delivery frameworks-ensuring scalability and consistency. Empower partners with technical guidance that enables them to confidently deliver Anaplan UX and Intelligence solutions across varied use cases. Support late-stage sales opportunities as an expert in Anaplan's intelligence and user experience portfolio-helping customers understand how to deliver intuitive, intelligent planning. Deliver actionable insights from the field to product and engineering to continuously improve usability, performance, and extensibility. Present Anaplan's vision for AI and UX to customers, partners, and internal stakeholders-both virtually and at key events. Your Qualifications Deep understanding of Anaplan's intelligence and UX products and the Microsoft 365 suite. Experience in leading enterprise software implementations that involve AI, forecasting, decision optimization, or intelligent business-user workflows. Practical knowledge of how UX and AI intersect in the enterprise-from prompt design and forecasting models to end-user experience and adoption. Expertise in Anaplan modeling, data integration, workflow design, and user onboarding across web and mobile environments. Strong stakeholder communication and cross-functional collaboration skills, with a proven ability to drive product adoption across technical and business teams. Preferred Skills Understanding of how GenAI and predictive AI (e.g., Forecasting, OpenML, GenAI) can drive planning agility and user productivity. Enthusiasm for innovation at the intersection of predictive, generative, and agentic AI-and how to drive business value from it. Experience scaling delivery through partners via standards, templates, enablement content, and technical advisory services. Understanding of business-user experience across planning scenarios, with a focus on accessibility, simplicity, and adoption. #LI-SP1 Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.