Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between product support representatives and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support representative and a technical support trainer. Additionally, a technical support trainer has an average salary of $45,722, which is higher than the $36,865 average annual salary of a product support representative.
The top three skills for a product support representative include customer service, technical support and product knowledge. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Product Support Representative | Technical Support Trainer | |
| Yearly salary | $36,865 | $45,722 |
| Hourly rate | $17.72 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,112 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support representatives are skilled employees who are responsible for performing tasks related to product support services. These representatives must provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers. They must advise their customers on preventative maintenance and configurations that may negatively affect product performance. Product support representatives are also required to document all activities and communications about problems related to product support services and report them with the development team for solutions.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Product support representatives and technical support trainers have different pay scales, as shown below.
| Product Support Representative | Technical Support Trainer | |
| Average salary | $36,865 | $45,722 |
| Salary range | Between $24,000 And $56,000 | Between $25,000 And $82,000 |
| Highest paying City | Trenton, NJ | Mountain View, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Kronos Incorporated | T.D. Williamson |
| Best paying industry | - | Technology |
There are a few differences between a product support representative and a technical support trainer in terms of educational background:
| Product Support Representative | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support representatives' and technical support trainers' demographics:
| Product Support Representative | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.0% Female, 35.0% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.0% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |