Product technician job description

Company IPS Group, Inc. is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for over 20 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.

Job Description: The Tier I Support Technician will provide entry level support for servicing, maintenance, repair, and testing of IPS Group Inc. equipment. IPS Group clients are located across the United States. The ability to troubleshoot remotely is required. This is a customer facing position and requires strong communication skills along with a commitment to service excellence. The ideal candidate must have the ability to provide entry level support on all relevant company technical products including software, hardware, data management systems and telecommunications and escalate issues to upper-level support personnel when unable to determine a resolution on their own.

Job Duties:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on products or services
• Record events and problems and their resolution in Help desk ticketing system
• Follow-up and update customer status and information

Skills & Experience:

• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other technical products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Ability to work independently with little or no supervision
• Excellent customer service skills
• Ability to continually learn new product service techniques
• Ability to communicate both verbally and in writing with business professionals
• Working knowledge of Microsoft Word and Excel

Work Environment

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group, Inc. from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an “AT-Will” employer.

It is the policy of IPS Group, Inc. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.

An Equal Opportunity Employer—M/F/D/V.”

Powered by JazzHR

XkNc8OKGuk

The Warehouse Technician is primarily responsible for the repair of case goods, leather and upholstery furniture. Completing minor furniture repair on all types of product damage, including handling or damages that may occur with furniture purchased from HomeStore during transit.

The Warehouse Technician is accountable for the repair of case goods, leather and upholstery furniture in an effective and timely manner according to Ashley HomeStore SOPs. The Warehouse Technician Level 1 is accountable to keep his work area/shop clean and organized in order to operate in a Lean and safe manner.
Responsibilities:
* Performs in warehouse furniture repairs.
* Is able to burn in small scratches, repairs cracks and splits on edges, repairs small leather/vinyl defects utilizing heat cure, adds graining on edge piece repairs, blend colors and sheen in small areas.
* Performs simple replacement part repairs.
* Performs minor repair of all types of furniture in the warehouse as needed for home delivery and customer pick-up.
* Conducts physical inspections of products to identify damaged goods, performs touch-ups and repairs as needed on products.
* Documents and follows through on reoccurring product damages.
* Maintains a clean organized work area and tool cart.
* Tracks and monitors replacement parts.
* Ensures machinery maintenance.
* Understands and complies with all stores policies.
* Maintains a professional image
* Assists other technicians.
* Accurately reports situations that occur when repairs cannot be completed.
* Must be able to assess damages to determine the most efficient way to repair them.
* Identifies damage, loss or surplus of goods and materials stored in the warehouse.
* Demonstrate the Company's Core and Growth Values in the performance of all job functions.
* Maintains proper safety usage of all products that are used within the department.

Job Type: Full-time

Pay: $17.00 - $32.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Visalia, CA 93277: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and connect.
About Our Team

For 20 years, the Wireless Platform Group of Analog Devices has developed Software Defined Radio solutions for cellular telephone base stations. From 1G to 5G, our market-leading customers have depended on our designs to launch their most advanced products. Every day your cellphone most likely connects through our radio products. Analog Devices is organized as business units such as WPG, each assigned a market to service, with control of R&D decisions and the responsibility to return a profit to ADI. As our team has grown, maintaining our aggressive entrepreneurial spirit has been critical to our success.

Whom we are looking for

A characterization technician supports test development and characterization data collection to ensure our products meet customer performance expectations in their cellular base stations. The characterization technician will work closely with the engineering team ensure the lab environment is functioning to the highest of standards. This includes researching and ordering new test equipment as well as supporting calibration and day to day needs of the characterization team.

Who you are

You are more than just the assigned project. You're driven by your curiosity to understand how things work - and to fix them when they don't. When you buy a new high-tech item, you take the old one apart to see what you can learn from it before recycling it. You tinker on electronics and PCs in your spare time for fun. But work isn't your whole life. You are seeking a team where you can actively contribute to the success of others as well as learn new things daily from a supportive team that help you grow in your own career.

The position

The Characterization Technician position will support characterization and system evaluation test development and data collection from product conception to hardware release in our Wireless Platform Group. Key responsibilities include:

May perform some or all of the following:

* Supporting characterization of pre-release silicon encompassing the total solution including analog, digital, and firmware algorithms.
* Work with characterization engineers to execute test plans on new wireless product platforms.
* Develop and maintain characterization software tools.
* Coordinate lab equipment calibration.
* Willing to support occasional overtime as needed.

Minimum Qualifications

* Minimum associates degree in technical field
* Background in electronics theory
* Proficiency with software debug and troubleshooting
* Willingness to learn new skills
* Strong soldering skills

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

EEO is the Law: Notice of Applicant Rights Under the Law

Education Level: Associate's Degree/College Diploma

Travel Required: No