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Top 50 Product Technician Skills

Below we've compiled a list of the most important skills for a Product Technician. We ranked the top skills based on the percentage of Product Technician resumes they appeared on. For example, 16.1% of Product Technician resumes contained Certify Merchandise as a skill. Let's find out what skills a Product Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Product Technician:

1. Certify Merchandise

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high Demand
Here's how Certify Merchandise is used in Product Technician jobs:
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Clean and certify merchandise in the Certification Zone for all items personally returned.
  • Clean and certify merchandise in warehouse for all items returned or exchanged.
  • Clean and certify merchandise for all items personally returned.
  • Clean and certify merchandise in the Quality Assurance Center.
  • Clean and certify merchandise in the Certification zone.
  • Perform routine service calls and product exchanges Clean and certify merchandise in the Certification Zone for all items personally returned.

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2. Product Exchanges

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high Demand
Here's how Product Exchanges is used in Product Technician jobs:
  • Offload, install and demonstrate merchandise with customer, perform routine service calls, product exchanges and assist with merchandise returns
  • Perform routine service calls, product exchanges and assist with merchandise returns, and clean and certify returned merchandise.
  • Perform routine service calls and product exchanges and ensure all merchandise is clean and in operating condition.
  • Assist with merchandise returns-load and service product in vehicle Perform routine service calls and product exchanges.
  • Perform routine service calls, product exchanges and conduct merchandise returns.
  • Performed routine service calls and product exchanges.
  • Offload, install and demonstrate merchandise Verify correct product and accessories for delivery or return Perform routine service calls and product exchanges

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1 Product Exchanges Jobs

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3. Delivery Vehicle Document

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high Demand

4. Customer Service

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Here's how Customer Service is used in Product Technician jobs:
  • Transported merchandise in a safe and timely manner while ensuring quality customer service and following the delivery schedule
  • Supported Customer service department by disseminating pertinent information through MACS pop up windows.
  • Resolved time limitations and scheduling conflicts and provided superior customer service.
  • Provide Customer Service & Marketing with technical illustrations/answers.
  • Designated shift customer service representative.
  • Achieved top installer status, for my quality work and excellent customer service in homes and businesses.
  • Assist customer service representatives in trying to sell the customers into buying the merchandise.
  • Provided exceptional Customer Service during install, setup, and training on mail-processing equipment.
  • Prepare source documents and other reports to aid customer service department with policy issuance.
  • Set up merchandise at customers home and give good customer service.
  • Maintain great customer service with customers while working on remote premises.
  • Handle customer service calls to fix possible damaged equipment.
  • Delivered prompt, accurate and excellent customer service.
  • Provide customer service and care.
  • Maintain Products, Deliver Merchandise, Customer service, collect payments, put together furniture
  • Deliver, Return, Sale, Fix, and Stock Merchandise Customer Service
  • transport products to customer's house - customer service.
  • Deliver merchandise on schedule Assemble products in a orderly fashion Complete service calls Provide great customer service Replenish inventory
  • Schedule Deliveries Delivered Merchandise Return Merchandise Customer Service Service Merchandise Organize Store Collections
  • Delivered Merchandise Returned Merchandise Serviced Merchandise Clerical Account calls Filing Accounts Collections High Volume Customer Service Supervised others Cleaning

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6 Customer Service Jobs

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5. Ensure Safety

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Here's how Ensure Safety is used in Product Technician jobs:
  • Planned and implemented alterations to ensure safety, to improve operator ergonomics, and to increase machine productivity.

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6. Show Room Floor

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Here's how Show Room Floor is used in Product Technician jobs:
  • Maintained store show room floor and also maintained and disinfected the back area of the store.
  • Helped with the sales department by greeting customers and setting up show room floor.
  • Assemble furniture for delivery or for show room floor.
  • Assisted customers on the show room floor.
  • Move ,set-up and demonstrate product on show room floor.
  • Fixed show room floor with merchandise Customer service with sales and leases Door to door marketing
  • Organize Warehouse and show room floor * Prepare Deliveries * Inside Sales
  • Deliver merchandise Organize show room floor Repossess merchandise Fix broken product Maintain the delivery vehicle Customer service Marketing

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7. Routine Service Calls

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Here's how Routine Service Calls is used in Product Technician jobs:
  • Make routine service calls diagnosing and fixing broken product.

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1 Routine Service Calls Jobs

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8. Technical Support

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Here's how Technical Support is used in Product Technician jobs:
  • Performed diverse levels of technical support, training and project management while completing selected international and domestic projects.
  • Provided technical support for product installations and repairs while servicing prompt customer follow-up and feedback.
  • Promoted pharmaceutical products and provided technical support to physicians and pharmacists.
  • Provide technical support to both manufacturing and product development.
  • Provide technical support for corporate marketing/sales team.
  • Provide technical support to selected customers.
  • Offered product and technical support along with maintenance for ZENITH computers and RICOH CD-Recorders, CD-Copiers, CD-Jukeboxes and Magneto-Optical products.
  • Set up and maintain all PC s in the Direct Marketing Group and Product ad technical Support departments.
  • Provide technical support for generator inspection, testing, and repair prior to shipment.
  • Provide technical support to customers in the field during peak election support times.
  • Field Technical Support to equipment operators in the Dallas / Fort Worth area.
  • Provide HVAC Technical Support for corporate field employees, Industrial and Commercial accounts.
  • Provided telephone customer service, sales and technical support for satellite radio equipment.
  • Provided technical support for customers and sales group.
  • Processed inbound and outbound technical support calls.
  • Developed technical support calls database.
  • Key Results: Provide technical support to customers over the phone who have issues with their previously bought products.
  • Configured computer networks Offered technical support on-site or via phone or email.
  • Provide technical support to nursing instructors via phone, support ticket, and chat for Elsevier s Instructor Premier Support team.
  • Provided technical support on Apple, Iphones, Ipads and Ipods.

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5 Technical Support Jobs

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9. Setup

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Here's how Setup is used in Product Technician jobs:
  • Researched customer setup and installment issues which resulted in a highly favorable customer satisfaction rating.
  • Performed setups on different machines to meet established engineering and quality standards.
  • Delivered customer product, setup and instructed customer on their purchase
  • Delivered product, setup and instructed customer in product
  • Delivered and setup furniture and appliances in customer homes
  • Make sure customers are 100% satisfied at all times with the delivery and setup of products and interactions with me.
  • Supported Product level documentation projects, such as FAB to FAB conversions, piece part changes and new site setups.
  • Provide technical support on the delivery, setup, operation or return of any demonstration system as needed.
  • Trained manufacturing in the procedures for setup, testing, programming of firmware and ECO repair of modules.
  • Deliver merchandise in pristine condition and install/ setup and demonstrate to the customers.
  • Fix and repair merchandise, put pieces together and setup in-home.
  • Deliver and setup merchandise in a safe and timely manner.
  • Support on video conference room setup and installation.
  • Supervised the setup, wiring of switchgears, as well as the distribution panels with proper wiring gauges.
  • assemble, load, unload, move, as well as setup customer furniture and appliances.
  • Performed routine setup and tearout of tool and dies inside of the press.
  • Supported 300 products ranging from headphones to multi-room expansion setups.
  • Deliver Furniture Setup electronics, appliances, furniture in customer homes Collect payments
  • Deliver and setup merchandise for customer Throroughly inspect and clean returned merchandise Organize warehouse merchandise
  • Clean and maintain furnicher Deliver merchandise Maintain computers (reset to factory setup) Drive a box truck daily and

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10. Troubleshoot

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Here's how Troubleshoot is used in Product Technician jobs:
  • Supervised the building prototypes for engineering evaluation, setup testers, and calibration and troubleshooting interface boxes.
  • Assisted technical support department in troubleshooting product returns and after-sales support to ensure customer satisfaction.
  • Provided transitional troubleshooting of products to verify test ability and resolve design compatibility issues.
  • Resolved technical issues for end-user customers by efficiently troubleshooting products using Bose Knowledge Base.
  • Perform systems analysis and troubleshoot issues to make recommendations for system improvement.
  • Earned a reputation for expertise in complex troubleshooting and problem resolution.
  • Provide troubleshooting and technical support to customers.
  • Helped engineers troubleshoot systems and support equipment.
  • Performed minor troubleshooting of equipment.
  • Utilized electrical test equipment for circuit monitoring, die-electric testing and troubleshooting, repairs, test and quality control.
  • Created repair orders on devices that were beyond the abilities that the normal software troubleshooting could not provide.
  • Assemble, test, and troubleshoot disk drives and drive storage chassis for distribution.
  • Assist Electrical Engineers in qualification of factory processes, testing and troubleshooting.
  • Run diagnostic programs, troubleshoot issues, and take corrective action.
  • Help customers troubleshoot problems that occur with their R/C models.
  • Wire and troubleshoot PLC's and VFD's.
  • Operated automated destacker and was directly involved in troubleshooting and repairing automation discrepancies.
  • Advanced Product Knowledge, Customer Service, Computer Work (Mac and Windows), Sales, Brainwork and Problem Solving/ Troubleshooting
  • Follow standard operating procedures (SOPs), work in a clean environment and able to troubleshoot equipment problems.
  • Apply listening and analytical skills to troubleshoot complex hardware and software issues.

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1 Troubleshoot Jobs

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11. Delivery Schedules

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Here's how Delivery Schedules is used in Product Technician jobs:
  • Verified and ensured delivery schedules.
  • Estimated date of delivery to customers based on knowledge of company's production and delivery schedules.
  • Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
  • Practiced careful, defensive driving techniques to attain and maintenance, delivery schedules.
  • Maintain route delivery schedules, gas logs & daily vehicle inspections.

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12. Aaron

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Here's how Aaron is used in Product Technician jobs:
  • Delivered, installed, and setup furniture, appliances and electronics that were leased or purchased from Aaron's.
  • Returned merchandise from existing customers who are delinquent in payments or otherwise unwilling to continue leasing from Aaron's.
  • Assisted the other Product Technician with the Delivery and proper setup of merchandise purchased from Aaron's.
  • Inspected and cleaned merchandise returned to store in accordance with Aaron's Quality Assurance guarantee.
  • Helped maintain the sales floor in accordance with the Aaron's No Holes policy.
  • Assisted in managing the sales and marketing function in an Aaron s store.
  • Skilled in maintenance of merchandise that is sold by Aaron's Furniture.
  • Help load our trucks and delivered to various Aaron's retail stores.
  • Follow guidelines and regulations given by Aaron's furniture.
  • Market Aaron's brand door to door.
  • Interact with customers and suggest other merchandise offered at Aarons.
  • Do the math and you'll choose Aarons!
  • Perform Daily Pre and Post Trip inspections as set forth by Aarons procedures and D.O.T.
  • recommended for promotion within two weeks starting employment at Aarons.
  • Set up show room per Aarons standards Trouble soot problems with products such as televisions, computers, ect.
  • Deliver , an service product of Aarons

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1 Aaron Jobs

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13. Lease Agreements

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Here's how Lease Agreements is used in Product Technician jobs:
  • Confirmed customer identification, collected money and obtained customers signature on lease agreements.
  • Delivered merchandise and set up in customer home, Organized sales floor, Unloaded shipping trucks, Closed out lease agreements.
  • Review lease agreements and verify correct product and accessories for delivery or return.
  • Helped with Returns, Collections and Occasionally Reviewing Lease Agreements.
  • Review lease agreements and monetary transactions on rentals.
  • Review lease agreements with the customers.
  • Maintained store warehouse in neat condition Confirm identification of customers, collect money, and obtain customer signature on lease agreements.
  • Attended customers and answered their inquiries Reviewed customer's lease agreements Read maps and followed written or verbal geographic directions.
  • Delivered and Returned Merchandise * Field visit customers on past due accounts * Typing lease agreements and taking payments

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1 Lease Agreements Jobs

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14. Customers Homes

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Here's how Customers Homes is used in Product Technician jobs:
  • Required of delivery and setup merchandise into customers homes.
  • File customers CopyDeliver Furniture to Customers Homes, Build Couches, Bed Frames, Set Up Televisions, Audio Systems.
  • Assemble furniture together so we can put items on the showroom floor and also deliver purchased furniture to customers homes.
  • Assembled furniture and other various household goods for delivery to customers homes and set up and demonstrated for them.
  • Delivered, set-up, displayed appliances, furniture, and electronics into customers homes and businesses.
  • Drive delivery truck and set up electronics, appliances, and furniture in customers homes.
  • Load and unload our trucks for deliveries and delivered them to our customers homes
  • Processed orders and had to deliver and install merchandise in customers homes.
  • Deliver and set up furniture appliances and electronics in customers homes.
  • Drive and deliver furniture/Appliances to customers homes.
  • Delivered products to customers homes.
  • Deliver merchandise to customers homes.
  • Deliver and return furniture to/from customers homes.minor assembly of product.face to face interaction with customerspayment collection
  • Delivered furniture, repaired furniture, maintained the delivery truck and warehouse, Installed furniture and appliances in customers homes
  • Deliver product to customers homes, provide set up and demonstration of product features.
  • Deliver and install pruducts in customers homes.
  • Deliver merchandise to customers homes * Service merchandise on items such as computers, radio, televisions, and furniture.
  • deliver furniture and appliances using 16 foot box truck Diagnose and repair appliances at customers homes.
  • load and unload furniture organize backroom deliver and pick up merchandise from customers homes
  • Deliver to customers homes and recieve Accomplishments Growth and get the job done.

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15. Delivery Trucks

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Here's how Delivery Trucks is used in Product Technician jobs:
  • Unloaded and loaded delivery trucks* Deliver merchandise to customer's homes* Serviced customer products* Repossess customer merchandise with unpaid accounts
  • Performed inspection of delivery trucks daily for safety and/or complications.
  • Load and unload service trucks and delivery trucks, deliver install and pick up merchandise.
  • Deliver promptly, service and unload delivery trucks in a fast pace manner.
  • Load and unload delivery trucks.
  • Lease to ownOperated delivery trucks, installed and informed customers on products that they acquired from the company.

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16. Vehicle Movement

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Here's how Vehicle Movement is used in Product Technician jobs:
  • Document vehicle movement on route log, performs routine service calls, and conduct daily inspections.
  • Document vehicle movement on route sheets and assist in field marketing and promotions.
  • Documented all vehicle movement on daily route sheets.
  • Document all vehicle movement on assigned vehicle.
  • Document all vehicle movement on daily route sheets.Product Installation & Education1.
  • Document all vehicle movement on daily route sheets.Product Installation & Education- Offload, install and demonstrate merchandise with customer.
  • Assist in field marketing Document vehicle movement on route sheets Perform routine service calls Responsible for maintaining and stocking showroom

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1 Vehicle Movement Jobs

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17. Additional Damage

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Here's how Additional Damage is used in Product Technician jobs:
  • Delivered merchandise to customers homes and businesses without additional damage.
  • Delivered merchandise to the customers' homes and businesses with out additional damage.

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18. Sales Floor

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Here's how Sales Floor is used in Product Technician jobs:
  • Warehouse organization and sales floor presentation of merchandise for most effective display.
  • Assisted on the sales floor using suggestive sales techniques to help our customers decide what product would best suit their needs.
  • Drive Box Trucks and Deliver Furniture/Electronics to customers as well as maintain the warehouse and sales floor of the store.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Acted as Quality Assurance and staged sales floor to create a direct, marketed customer initiative.
  • Cleaned and prepared merchandise for sales floor upon its return and restored computers.
  • Deliver and return merchandise, collect payments in field, work sales floor -
  • Maintained the warehouse and kept the sales floor stocked with new products.
  • Assisted customers on the sales floor with questions and purchases.
  • Received, opened, unpacked and issued sales floor merchandise.
  • Maintain the sales floor and other assistance as needed.
  • Replace inventory on sales floor as needed.
  • Stocked sales floor and stocked warehouse.
  • Assisted in sales floor setup.
  • Handle payments over the phone if we were short an employee on the sales floor.
  • Clean restrooms, clean sales floor.
  • Fill all holes on sales floor immediately with new or pre-leased products.
  • Set up sales floor,Collections Skills UsedDeveloped good customer service skills
  • Assist employees on sales floor.Skills UsedWarehouse work, deliver products.
  • Maintain merchandise in an orderly fashionDeliver product to clients house in box truckInstall ProductKeep sales floor clean and filled with mercahnidise

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19. Phone Calls

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Here's how Phone Calls is used in Product Technician jobs:
  • Answer all telephone calls incoming and inter-departmental with courtesy, professionalism and helpfulness.
  • Directed activities and handled consumer issues relating to quality via telephone calls, letters, e-mail, and direct packages.
  • Provide customer service to all incoming phone calls, regarding account status or general merchandise questions.
  • General customer service including sales, phone calls and taking payments.
  • Answered phone calls for Technical Support and Aided customers in troubleshooting.
  • Answer phone calls from customers.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • delivered merchandise, made phone calls, serviced merchandise, cleaned/organized warehouse.
  • Answered phone calls and emails from customers in a timely fashion.
  • Assess technical defect Manufacturing error or design changes ATPU line support radio/phone calls for product issues.

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20. Daily Route Sheets

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Here's how Daily Route Sheets is used in Product Technician jobs:
  • Deliver Merchandise-Proper Setup and Demonstration-Operation and Proper Maintenance of Company Vehicles-Maintain Daily Route Sheets

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1 Daily Route Sheets Jobs

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21. Transport Merchandise

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Here's how Transport Merchandise is used in Product Technician jobs:
  • Load secure and protect product in delivery vehicle and safely transport merchandise ensure delivery schedule is followed
  • Follow procedures to correctly transport merchandise.
  • Pick up and make delivery set up product return product transport merchandise safely and make sure the customer satisfied
  • Load, secure & protect product in delivery vehicle & safely transport merchandise.

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22. Customer Identification

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23. Maintenance Guidelines

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Here's how Maintenance Guidelines is used in Product Technician jobs:
  • Conducted daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met.

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24. Internet

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Here's how Internet is used in Product Technician jobs:
  • Assisted individual customers and businesses with over-the-phone support for Internet and VoIP services in a large work-flow environment
  • Operate multiple computer systems, and internet search engines in educating customers about related service competitors.
  • Install, service, and upgrade Wild Blue Satellite Internet equipment to all standards and specifications.
  • Provided technical support for software applications used by millions of people via phone and the internet.
  • Provide technical support for cable television, phone service, and internet connection issues.
  • Install and Troubleshoot Video, Internet, and Telephone service for Cox Cable.
  • Walked users through setting up wireless internet connections, routers, and modems.
  • Created cases and claims for damaged, lost or displaced computer/Internet Cafe equipment.
  • Use various documentation, guides and internet to research solutions for problems.
  • Provided solutions using previous experience, company knowledgebase and Internet.
  • Provide tech support in a call center environment for Comcast high speed internet, digital TV and digital telephone service.
  • Resolved user issues with Comcast's Internet, VOIP Phone system, and Television.
  • Fire Fox, Internet Explorer, Chrome).
  • Provide pre-sale technical marketing support and briefings for Internet security products..

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25. ESD

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Here's how ESD is used in Product Technician jobs:
  • Conducted Electric Static Discharge (ESD) on mobile devices following test plans developed by the Electrical engineering team.
  • Maintain Electrostatic Discharge Compliance in all work areas and posses working knowledge of ESD equipment and its calibration.
  • Ensured all areas were ESD compliant and recorded daily compliance records.
  • Perform some calibration and perform ESD verification, repair where needed.
  • Coordinated with Design Engineers Electrical Statistical Data (ESD) requirements.
  • Performed ESD testing on IMCS automated model 5000.

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26. Product Support

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Here's how Product Support is used in Product Technician jobs:
  • Provided technical training and leadership to product support technicians.
  • Developed and Maintained an Access Database to track Product Support Center Calls and Customer Support Requests.
  • Conducted Glacier Bay and Pegasus product support for Home Depot, Inc.
  • Insure and assist coworkers in events, product support, and services.
  • Created and Implemented processes and procedures for the Product Support Center.
  • Provided Product support and training over the phone to customers.
  • Provided ICE product support via telephone and site visits.
  • Created workflow documentation and documented product support information regarding groups of products with failure rates and production runs.
  • Provide current product support to resolve technical issues related to product Design and manufacturing integration.
  • Lead product rollout projects by providing support, documentation and training to clients, technical support team and product support groups.
  • Wired and wireless product support for all product lines including Telecom/Modular, Fiber Optics, Coaxial and Industrial Networking.
  • Provide product support to customer service, sales representative, Kraftmaid designers, and the Kraftmaid executive staff.

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27. Company Standards

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Here's how Company Standards is used in Product Technician jobs:
  • Updated computer software and identified operational errors while following company standards of safety and quality control.
  • Examine product to verify conformance to company standards.

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28. Company Truck

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Here's how Company Truck is used in Product Technician jobs:
  • Assist in maintaining showroom floor following company guidelines and safely operate company trucks.
  • Moved heavy furniture and electronics with precision utilizing the company truck.
  • Make deliveries using company truck, pickup returned items from customers, install merchandise and setup.
  • Drive company truck to Deliver, install, and set up merchandise to customers homes.
  • Inspect company trucks, make in home delivers and pick ups.
  • Begin staging the days deliveries to load onto company truck.
  • Deliver merchandise to customers' homes via company truck.
  • Drive company truck or car to make deliveries.
  • Drive and maintain company truck and van.
  • Drive USDOT registered Company truck.
  • Operated non-CDL required company truck.
  • Loaded,unloaded company trucks.
  • Drive company truck Accomplishments Helped store in other areas of my job duties, collected money, and sale merchandise.
  • Deliver Merchandise Maintain inventory records Maintain storeroom organization Set up product displays Assist with inventory Unload product from company trucks

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29. Assembly Line

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Here's how Assembly Line is used in Product Technician jobs:
  • Handled computerized machine operations and quality control in the assembly line production of automotive composite plastic materials.
  • Participated in assembly line layout improvements and lean manufacturing practices.
  • Rabbit Award - recognized for putting an idea into place which increased the speed and production of the assembly line.
  • Ensured items were produced and manufactured properly on the assembly line as well as administer proper safety procedure.
  • Worked in assembly line as a Product Technician assembling F-150, Expedition and Navigator structural truck frames.
  • Operated differential case machines for both front and rear axle assembly lines.
  • Receive objects or parts as they come down the assembly line.
  • Compiled and packaged promotional products in an assembly line setting.
  • Clean and restock assembly line.
  • Operated various assembly line equipment that was used in the production of motor vehicles 6 yrs.
  • Coordinated various builds: Prototype, DV, PV, Pre-prod and Launch Trained assembly line associates on design changes.
  • Load parts to supply the assembly line Repair welds Operate a forklift
  • work on assembly line buliding vehicles trim/chassis dept

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30. Product Information

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Here's how Product Information is used in Product Technician jobs:
  • Assist customers with billing and product information, as well as take payments from customers.
  • Answered incoming phone calls for quote requests and product information in a professional manner, achieving high level of customer service.
  • Reviewed product information to ensure it matches the daily delivery schedule.Documented and logged all vehicle movement on daily route sheets.
  • Review product information to ensure to ensure it matches delivery schedule.
  • assisted customer will billing, plan and product information, technical support and sales.

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31. Data Entry

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Here's how Data Entry is used in Product Technician jobs:
  • Performed customer service; Performed financial transactions/data entry, Drove trucks/delivered furniture/Set up furniture/appliances, Restored computers and performed upgrades
  • Provide accurate data collection of production information regarding failures through correct data entry into the Failure Tracking Systems.
  • Trained employees on sample pickup, preparation, testing, data entry, and utilization of test equipment.
  • Install Appliances Data Entry Sales Representative

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2 Data Entry Jobs

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32. ISO

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Here's how ISO is used in Product Technician jobs:
  • Notified supervisor of any malfunction with the manufacturing equipment for immediate corrective action.
  • Act as the technical liaison between manufacturing engineers and customer designers/engineers.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Reported all equipment failures and malfunctions to supervisor.
  • Travel to Wayne Michigan's main Ford Plant as liaison between Dana and Ford to maintain communications for changes in frames.
  • Acted as support liaison for MS Access beta test program for testing, support, documentation and reporting.
  • Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
  • Served as liaison between final assembly & design engineers for new models of Harley Davidson Motorcycles.
  • Maintain consistent communication with your staff, supervisor and/or engineer the area and between shifts.
  • Maintained a close liaison with manufacturing, engineering, operations, and lab personnel.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
  • Supervised manufacturing, testing, and ISO standard compliance for prototypical marine H.V.A.C.
  • Perform internal company audits conforming to ISO 9000 - 2002 standards.
  • Perform Advanced Product Quality Planning to ISO 9000 - 2002 standards.
  • Verify ISO pricing/rating compliance and assist in completing policy audits.
  • Function as a liaison between manufacturing operation and the support service department.
  • Provide production, progress, or changeover reports to shift supervisors.
  • Certified as ISO 9001:2000 Internal Quality Systems Auditor.
  • Maintain records updated for employees in the Iso Train system make sure every employee is well train on the procedures.
  • Service manager for Terex Hydra Platforms Quality control supervisor for all manufactured products, fabrication, and paint.

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33. Customer Accounts

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Here's how Customer Accounts is used in Product Technician jobs:
  • Assisted customer accounts department in lease agreement renewals.
  • Performed customer service functions and managed customer accounts.
  • Manage customer accounts and handle invoicing requirements.
  • Supervised manager trainees and customer accounts departments.
  • Collect payments, deliver merchandise, customer accounts, customer service, handle company finances, assemble merchandise.
  • Create new customer accounts and price cards for merchandise; perform marketing and field visits.
  • Deliver merchandise to customers and handle customer accounts.
  • Assist with customer accounts and scheduling.

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34. Test Procedures

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Here's how Test Procedures is used in Product Technician jobs:
  • Followed detailed product assembly and test procedures including specifications, bills of materials, work instructions and quality inspection documentation.
  • Developed and implemented Audit and Manufacturing test procedures.
  • Work with the engineering department to develop and streamline test procedures and assembly processes.
  • Established production and test procedures for individual circuit boards and final assembly process.
  • Develop, write, and perform test procedures for all products.
  • Mentor junior technicians on lab and test procedures in lab environment.
  • Prepared test procedures on wireless M2M products for training purposes.
  • Assist engineering in the development of test procedures.
  • Assisted Engineering/New Product Development and Manufacturing Engineering in developing final product subassembly test procedures for newly released products.

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35. Customers Signature

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36. Retail Store

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Here's how Retail Store is used in Product Technician jobs:
  • Loaded and unloaded the trucks when delivering products to retail stores or by customer purchase.
  • Supported retail stores in solving product movement and inventory problems.
  • Delivered merchandise from retail store to customers and set up household furniture items in customers home.

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37. Production Equipment

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Here's how Production Equipment is used in Product Technician jobs:
  • Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Facilitated preventative maintenance checks on production equipment prior to each shift.
  • Create Preventive Maintenance procedures and logs for production equipment in Microsoft Word and Microsoft Excel.
  • Operate all video and production equipment required for assembling assets, e.g.
  • Check in with department heads and observe the operation of production equipment.
  • Report to 3rd shift supervisor and discuss issues with production equipment.
  • Maintain monthly PM schedule on production equipment in a database.
  • Support calibration, set-up, and production equipment/fixtures.
  • Clean production equipment or work areas.
  • Operate production equipment when needed.
  • Coordinate the production of prototype samples through production equipment (CNC benders, end formers, presses, etc.).

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38. Troubleshot

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Here's how Troubleshot is used in Product Technician jobs:
  • Diagnosed, troubleshot, repaired, reconfigured and tested wireless data communication products.
  • Established, analyzed, troubleshot and repaired electronic, electro-mechanical and computer controlled photo processing and auxiliary equipment.
  • Job Duties/Experience: Package units, rebuilt Ariel frames, serviced units, troubleshot units.Worked on 3616 and 3612 cats.
  • Ensured that products were delivered efficiently Troubleshot product issues Guaranteed client satisfaction

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39. Customer Complaints

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Here's how Customer Complaints is used in Product Technician jobs:
  • Preformed assays for documentation for the College Of American Pathology surveys and resolution to customer complaints.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Designed trouble-shooting experiments to resolve customer complaints and internal manufacturing challenges.
  • Communicated customer complaints, requests and feedback to company management.
  • Resolved customer complaints and adjusted orders.
  • Handled customer complaints and helped to increase sales by placing marketing calls.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Evaluate returned product from customer complaints for further corrective action.Responsible for all in house calibrations including special fixtures.
  • Logged daily calls made into our department for customer complaints and resolutions.

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40. Customer Specifications

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Here's how Customer Specifications is used in Product Technician jobs:
  • Inspect finished products for quality and adherence to customer specifications.
  • Fabricated first article cable assemblies to customer specifications.
  • Developed and conducted training programs to customer specifications.
  • Stage & demonstrate merchandise to customer specifications.
  • Interpret industry and customer specifications and blueprints.
  • Inspected finished products for quality and adherence to customer specifications and drafted a timescale for all jobs.
  • Worked with design engineers developing, building, and testing prototype sensors to meet customer specifications.
  • Shredded cheese according to customer specifications and grades body, texture and shred accordingly.
  • Process control and quality assurance methods used to ensure turn time and quality meets customer specifications.
  • Updated an Excel Spreadsheet status with over 1200 customer specifications.

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41. Unload Trucks

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Here's how Unload Trucks is used in Product Technician jobs:
  • Stage deliveries, load and unload trucks, deliver furniture and appliances to customers homes and assemble them.
  • Load and unload trucks, Assisted in sales and collections also worked to the shipping dept.
  • Unload trucks with merchandise from vendors to be place in warehouse or on the showroom floor.
  • Unload trucks, set up merchandise, deliver merchandise, customer service
  • Load and unload trucks, vans, or automobiles.
  • Load and unload trucks in the warehouse.
  • Load and unload trucks as needed.
  • Load or unload trucks of merchandise.
  • Account Collector Unload trucks and maintain warehouse Delivery driver Handy Man

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42. FDA

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Here's how FDA is used in Product Technician jobs:
  • Performed verification and Validation testing on Kidney Dialysis machines for 510 K submission to the food and Drug Administration (FDA)
  • Received product complaints and samples from Clinical and Technical Support, customers, sales representatives, distributors, and the FDA.
  • Maintained a strong attention to detail while following strict FDA mandated standard operating procedures.
  • Performed internal auditor training regarding FDA 21 CFR 820 and ISO 13485 guidelines.
  • Maintained production standards for adhesives in accordance with FDA guidelines.
  • Insured all FDA guidelines are followed.
  • Prepared blood and plasma products for shipping and storage according to FDA, ISO 9000, and cGMP guidelines.
  • Performed assembly work in a station or line to produce medical devices in a FDA regulated and controlled environment.
  • Comply with good manufactory practices FDA, QSR, ISO, SOP safety and environmental regulations.
  • Filed of all subassembly and reserve area documents as required by FDA.
  • Follow written procedures in accordance with GMP, FDA and OSHA regulations during manufacturing process.
  • Comply with mandatory regulatory manufacturing standards with the FDA and ISO Professional Experience )

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43. Hand Tools

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Here's how Hand Tools is used in Product Technician jobs:
  • Install electrical and electronic parts and hardware in housings or assemblies, using soldering equipment and hand tools.
  • Salvaged parts from printers and copiers with the use of drills, screwdrivers and other hand tools.
  • Perform sub-assemblies and final assemblies using small hand tools; primarily under a microscope.
  • Level washing machines and connect hoses to water pipes, using hand tools.
  • Performed assembly-type functions, using various hand tools Handled and evaluated quality of small parts during manufacturing processes

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44. Customer Orders

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Here's how Customer Orders is used in Product Technician jobs:
  • Pull customer orders, replenish stock using first in, first out (FIFO) principles.
  • Delivered customer orders to homes and places of business within established time frames.
  • Loaded customer image in customer orders as well as setting-up software.
  • Write customer orders and sales contracts according to company guidelines.
  • Update team members on status of customer orders.
  • Placed customer orders for purchases, replacement parts, and pre-paid labels for returns.

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45. Proper USE

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Here's how Proper USE is used in Product Technician jobs:
  • Delivered, set-up, and demonstrated proper use of all products including furniture, electronics, and appliances.
  • Trained and assisted internal and external end users in the proper use and procedures.
  • Secure, setup and demonstrate to customers the proper use of merchandise delivered.
  • Clean deliver and instruct customers on proper use and maintenance of furniture.
  • Deliver, set-up, and demonstrate proper use of products.
  • Set up and displayed proper use of products.
  • Install and demonstrate proper use of product.
  • Set up and demonstrated proper use.

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46. Blood Products

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Here's how Blood Products is used in Product Technician jobs:
  • Weighed, balanced and loaded blood products intended for separation into the centrifuge accurately adjusting setting according to production intentions.
  • Educated and provided outstanding customer service to donors and patients while procuring blood products to support the production requirements.
  • Performed quality control on red blood cells, properly stored blood, and irradiated blood products.
  • Examine, record, and determine the final disposition of returned and transferred blood products.
  • Tracked and updated inventory numbers of blood products both manually and through MS Excel.
  • Dispatch orders from hospitals, and then export blood products to designated place.
  • Disposed of unsuitable blood products and labeling and moving suitable product for distribution.
  • Prepare blood and blood products in an organized and timely manner.
  • Received and processed orders via phone and computer for blood products.
  • Take orders for blood products from Hospitals, and Distribution Sites.
  • Labeled blood products, filtered and further processed blood products.
  • Performed processing, preparation and distribution of blood products.
  • Provided radiation of all requested blood products.
  • Prepare modified and pooled blood products, including platelets, leukoreduced red blood cells and irradiation of various products.
  • Process whole blood into separate components Ship blood products to local hospitals
  • Filled orders for various healthcare facilities Maintained inventory levels of blood products

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47. Component Level

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Here's how Component Level is used in Product Technician jobs:
  • Performed component level diagnosis, troubleshooting and repairs.
  • Performed failure analysis and qualification test and failure analysis on system level, board, and module and component level.
  • Performed component level repair and was FAA certified in soldering (MIL-spec) for over 20 years.
  • Research and Development of flight hardware to the system and component level.
  • Root cause to component level defects with highly complex controller cards.
  • Defect analysis to board level or component level on products.
  • Support volume build, perform debugging of component level.

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48. New Merchandise

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Here's how New Merchandise is used in Product Technician jobs:
  • Packaged new merchandise for sale, including special detail orders.
  • Delivered and set up new merchandise in customers home.
  • Cleaned maintained and delivered used and new merchandise.
  • Delivered furniture to customer's location c. Collected payments from customers d.Assembled new merchandise for showroom e. Straightened and cleaned warehouse
  • Unpackaged and assembled all new merchandise using power tools.
  • Delivered new merchandise to customers on a daily basis Inspected merchandise before all deliveries Loaded/unloaded products and shipments
  • Load and deliver merchandise Pull merchandise from the floor and fill with new merchandise Certify returned merchandise to be resold

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49. QA

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Here's how QA is used in Product Technician jobs:
  • Performed electrical analysis of customer return and QA rejects.
  • Work directly with QA auditors to ensure accuracy and completeness of final product worksheets and data.
  • Performed software/firmware and hardware QA tests.
  • Certified for customer quality acceptance (CQA), functional quality acceptance (FQA) inspection including Moto Triage.

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50. Test Cases

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Here's how Test Cases is used in Product Technician jobs:
  • Build raters utilizing formulas and Macros through Excel to compare test cases and results.
  • Create new test cases or update existing ones as needed.
  • Check and review results of test cases while staying abreast of new requirements required by the D.O.I..

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Product Technician Jobs

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20 Most Common Skills For A Product Technician

Certify Merchandise

19.2%

Product Exchanges

17.7%

Delivery Vehicle Document

14.5%

Customer Service

11.1%

Ensure Safety

4.7%

Show Room Floor

4.1%

Routine Service Calls

3.5%

Technical Support

3.3%

Setup

2.9%

Troubleshoot

2.3%

Delivery Schedules

2.0%

Aaron

2.0%

Lease Agreements

1.9%

Customers Homes

1.8%

Delivery Trucks

1.8%

Vehicle Movement

1.7%

Additional Damage

1.6%

Sales Floor

1.5%

Phone Calls

1.3%

Daily Route Sheets

1.1%
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Typical Skill-Sets Required For A Product Technician

Rank Skill
1 Certify Merchandise 16.1%
2 Product Exchanges 14.9%
3 Delivery Vehicle Document 12.2%
4 Customer Service 9.4%
5 Ensure Safety 4.0%
6 Show Room Floor 3.4%
7 Routine Service Calls 3.0%
8 Technical Support 2.8%
9 Setup 2.5%
10 Troubleshoot 1.9%
11 Delivery Schedules 1.7%
12 Aaron 1.6%
13 Lease Agreements 1.6%
14 Customers Homes 1.5%
15 Delivery Trucks 1.5%
16 Vehicle Movement 1.4%
17 Additional Damage 1.4%
18 Sales Floor 1.3%
19 Phone Calls 1.1%
20 Daily Route Sheets 1.0%
21 Transport Merchandise 0.9%
22 Customer Identification 0.8%
23 Maintenance Guidelines 0.7%
24 Internet 0.7%
25 ESD 0.7%
26 Product Support 0.6%
27 Company Standards 0.6%
28 Company Truck 0.6%
29 Assembly Line 0.6%
30 Product Information 0.6%
31 Data Entry 0.6%
32 ISO 0.5%
33 Customer Accounts 0.5%
34 Test Procedures 0.5%
35 Customers Signature 0.5%
36 Retail Store 0.5%
37 Production Equipment 0.5%
38 Troubleshot 0.5%
39 Customer Complaints 0.5%
40 Customer Specifications 0.5%
41 Unload Trucks 0.5%
42 FDA 0.4%
43 Hand Tools 0.4%
44 Customer Orders 0.4%
45 Proper USE 0.4%
46 Blood Products 0.4%
47 Component Level 0.4%
48 New Merchandise 0.4%
49 QA 0.3%
50 Test Cases 0.3%
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