What does a Product Technician do?
Product technicians are skilled professionals who are responsible for evaluating manufactured goods to ensure quality and functionality before they are marketed to the general public. These technicians are required to perform equipment setup and adjustments while conducting minor preventative maintenance tasks to test for safety and productivity before they are put into production. By using their technical knowledge, they must identify problems such as mechanical issues and safety issues while providing potential solutions to the issues. Product technicians must also ensure that finished products conform to specifications and codes.
Product technician responsibilities
Here are examples of responsibilities from real product technician resumes:
- Manage paperwork associate with HVAC procedures.
- Perform internal auditor training regarding FDA 21 CFR 820 and ISO 13485 guidelines.
- Operate CNC machines for BMW X3/X5 front and rear axle.
- Load various operation systems - unix, linux, windows.
- Perform internal company audits conforming to ISO 9000 - 2002 standards.
- Ensure all areas are ESD compliant and record daily compliance records.
- Perform some calibration and perform ESD verification, repair where need.
- Install electrical harnesses, head liners, door mechanisms, and urethane windows.
- Develop CNC bender programs for new product working from blueprints for OEM's.
- Supervise manufacturing, testing, and ISO standard compliance for prototypical marine H.V.A.C.
- Maintain a strong attention to detail while following strict FDA mandate standard operating procedures.
- Work directly with QA auditors to ensure accuracy and completeness of final product worksheets and data.
- Deliver, install, and setup furniture, appliances and electronics that are leased or purchase from Aaron's.
- Return merchandise from existing customers who are delinquent in payments or otherwise unwilling to continue leasing from Aaron's.
- Perform electrical analysis of customer return and QA rejects.
Product technician skills and personality traits
We calculated that 24% of Product Technicians are proficient in Customer Service, Troubleshoot, and Product Support. They’re also known for soft skills such as Analytical skills, Communication skills, and Math skills.
We break down the percentage of Product Technicians that have these skills listed on their resume here:
- Customer Service, 24%
Provided call-in customers with in-depth support for iPhone and iPad; provided excellent customer service while troubleshooting customers repair concerns.
- Troubleshoot, 10%
Performed various services and maintenance calls to effectively troubleshoot problems with leased product.
- Product Support, 9%
Provided technical training and leadership to product support technicians.
- Excellent Interpersonal, 7%
People oriented with excellent interpersonal communication skills.
- Windows, 7%
Recognized as the team expert in MS Word and Windows support which resulted in the responsibility of mentoring newly hired technicians.
- Technical Support, 6%
Performed diverse levels of technical support, training and project management while completing selected international and domestic projects.
"customer service," "troubleshoot," and "product support" are among the most common skills that product technicians use at work. You can find even more product technician responsibilities below, including:
Analytical skills. One of the key soft skills for a product technician to have is analytical skills. You can see how this relates to what product technicians do because "industrial engineering technologists and technicians assess changes in conditions, operations, and the environment to help industrial engineers figure out how systems should work." Additionally, a product technician resume shows how product technicians use analytical skills: "performed electrical analysis of customer return and qa rejects. "
Communication skills. Many product technician duties rely on communication skills. "industrial engineering technologists and technicians must listen carefully to instructions from engineers and must clearly articulate problems to their supervisors.," so a product technician will need this skill often in their role. This resume example is just one of many ways product technician responsibilities rely on communication skills: "people oriented with excellent interpersonal communication skills. "
Math skills. product technicians are also known for math skills, which are critical to their duties. You can see how this skill relates to product technician responsibilities, because "industrial engineering technologists and technicians use mathematics and statistical techniques to analyze data collected from studies." A product technician resume example shows how math skills is used in the workplace: "do the math and you'll choose aarons! "
Detail oriented. A big part of what product technicians do relies on "detail oriented." You can see how essential it is to product technician responsibilities because "industrial engineering technologists and technicians must record precisely what they measure and observe." Here's an example of how this skill is used from a resume that represents typical product technician tasks: "maintained a strong attention to detail while following strict fda mandated standard operating procedures. "
The three companies that hire the most product technicians are:
- Oracle48 product technicians jobs
- Amazon15 product technicians jobs
- JPMorgan Chase & Co.7 product technicians jobs
Choose from 10+ customizable product technician resume templates
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Compare different product technicians
Product technician vs. Senior manufacturing associate
To become a senior manufacturing associate, you need to have structured ideas for the manufacturing process. You need to have excellent analytical skills to look after the manufacturing process of the company. As a senior manufacturing associate, you have to manage the raw materials for manufacturing operations, especially for GMP. Moreover, you need to ensure compliance with the ISO 9001/1400. You should also have the ability to run a variety of CNC machines for prototyping and production. Being a manufacturing associate, you also have the responsibility to assess the marketing applications to help the company get approval from the FDA.
These skill sets are where the common ground ends though. The responsibilities of a product technician are more likely to require skills like "customer service," "product support," "excellent interpersonal," and "windows." On the other hand, a job as a senior manufacturing associate requires skills like "gmp," "cell culture," "lean six sigma," and "harvest." As you can see, what employees do in each career varies considerably.
The education levels that senior manufacturing associates earn slightly differ from product technicians. In particular, senior manufacturing associates are 9.5% more likely to graduate with a Master's Degree than a product technician. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Product technician vs. Manufacturing lead technician
A manufacturing technician, or often called a manufacturing production technician, is an individual who is responsible for setting and testing manufacturing machinery or equipment. To set up the machines, manufacturing technicians will use electronic, electrical, mechanical, or computer technologies. They are responsible for gathering data from their part in the manufacturing process and reporting it to their production or manufacturing engineers. When handling machines or equipment, manufacturing technicians must strictly follow their health and safety procedures and protocols.
In addition to the difference in salary, there are some other key differences worth noting. For example, product technician responsibilities are more likely to require skills like "customer service," "troubleshoot," "product support," and "excellent interpersonal." Meanwhile, a manufacturing lead technician has duties that require skills in areas such as "gmp," "harvest," "production schedules," and "safety regulations." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Manufacturing lead technicians tend to reach similar levels of education than product technicians. In fact, they're 2.7% more likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Product technician vs. Manufacturing technician
A product specialist is required to have excellent knowledge about a product and work with a business unit to ensure excellent product delivery. Product specialists perform product demonstrations to customers and other stakeholders and assist in their promotions and product releases. To gain increased revenue, product specialists must be able to identify new market opportunities. They are required to conduct product and sales training for the marketing team. They must also provide reports about their product-related activities to the management.
The required skills of the two careers differ considerably. For example, product technicians are more likely to have skills like "customer service," "troubleshoot," "product support," and "excellent interpersonal." But a manufacturing technician is more likely to have skills like "gmp," "continuous improvement," "hand tools," and "preventative maintenance."
When it comes to education, manufacturing technicians tend to earn similar degree levels compared to product technicians. In fact, they're 0.6% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Product technician vs. Product specialist
Types of product technician
Updated January 8, 2025
