Production coordinator job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company

Shift: 2nd Shift Monday - Friday 3:00pm - 11:00pm plus mandatory overtime
Pay: $17.28 Includes 8% shift differential Job SummaryProduction Clean Room Assemblers will be trained to produce customer procedure trays. Assemblers will learn procedures and processes in order to perform all functions that are required within the clean room.Core ResponsibilitiesAssembly and WrappingAccurately assemble custom procedure trays by learning to identify medical components by description and vendor item number.Follow assembly instructions and place the correct component and quantity (using the counting method) into the tray.Visually inspect components for defects; verify conformance to specifications and report and/or reject defective components, informing the team leader per guidelines.Complete prep assemblies within a custom procedure tray; identify the right wrap for the build and proceed to wrap the tray per customer's specified sterile technique.Set up Ensure communication occurs between the Team Leader and set-up person before the job is set-up so special instructions can be provided as needed.Ensure three job orders are ready for the line at all times, when applicable.Verify contents of Device History Record to include: assembly instructions; pick ticket; kit insert labels; expiration dates of product; and special notes pertaining to particular builds and box labels.Make copies of assembly instructions.Verify vendor ID and description of all components (if applicable) when arranging them sequentially on the carts.Verify at least one product is batch counted on cart. Remove outer packaging from product when necessary.SealingEnsure the sealing machine is properly calibrated and the temperature, speed, and pressure are at the correct settings.Check for the correct header bag and proper insert label.Seal the package to the proper specifications.Complete necessary paperwork.Packaging OperatorProperly loads and packages product on the machine, as assigned Inspects components for visible defects during the load and packaging process.Rotates loading positions, as required.Assures adherence to SOP's, GMP, & ISO policies.Qualifying ExperienceHigh school diploma or GED preferred.3-6 months packaging/boxing experience in a production/warehouse environment preferred.Excellent attention to detail

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Our locally owned Frederick, MD ServiceMaster franchise is seeking for a self-motivated, hardworking confident individual that exhibits leadership skills as well as customer service oriented people to join our team. Must "work hard, play hard" to make a significant positive impact in our company;s growth.

Job Type:
Restoration, Team Work, Customer Service Work Hours: Full Time Compensation: $38.000 - $40.000 per year Depending on Experience Benefits: Health/ Vision/ Dental Insurance, 401k, Disability Benefits, PTO, Holidays and Paid training, On-call Bonus. Location: Frederick Maryland


Position Overview

This position is responsible for customer attention and customer satisfaction. The Production Coordinator secures job sale by handling the initial call with a sense of urgency, explaining to the potential customer the unique benefits of using our company, as well as creating a positive experience that motivates the customer to hire our company for the services needed. This person also sets job expectations with property owner to include services to be performed, explanation of production process, payment expectations, etc.


Job Responsibilities
Understanding of the claims flow process – Water Mitigation, Fire Restoration. Contents, and other cleaning services Manages data entry for each claim from First Notice of Loss through to completion of job Daily review of compliance tasks and all job tasks are completed on time Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call Manages Customer Service issues and complaints, documenting actions and resolution Client Care Calls – Ensure constant, often daily, communication with the customer, may communicate with adjuster Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required Ensure all customer or carrier contact is performed Ability to schedule appointments and prioritize jobs based on incoming emergencies. Be a quick thinker and assertive decision maker. Ability to work a variety of shifts and weekends as needed for on call duties, assigned on a rotation basis. Tenacious in following up on all leads, persuasive to close the sale


Qualifications:
Computer Proficiency Punctuality and consistent work attendance Organized, energetic and with sense of urgency Superb phone skills. Sales/Call Center/Customer service experience Positive attitude, desire to learn and grow as well as improving daily Strong communication, listening and interpersonal skills Ability to work in a team Ability to participate in an on-call schedule Dependable and adaptable to operate within a fast-paced work environment Ability to manage highly confidential information


Education:
High School diploma or equivalent required Bachelor’s Degree or applicable experience preferred, work experience will be considered IICRC Certifications preferred but not required: WTR, ASD, OCT, STC Restoration experience preferred Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required


Physical Demands and Working Conditions


The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to:
Sitting for long periods of time while using office equipment such as computers, phones etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
We hire for attitude and train for skills! If you have the right attitude you will be able to grow with the company and take advantage of our career opportunities. We are willing to train you, but experience or certifications are definitely a plus.





Disclaimer


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Preferred Qualifications

• 2+ years of experience in a production environment.
• Experience with SAP and Microsoft Excel.Job SummaryProvides support to the production team by printing sales orders, creating production schedules, and organizing production workloads.Major Tasks, Responsibilities, and Key Accountabilities
  • Drops and sorts orders and creates production schedules for the team.
  • Maintains all production orders, including printing schedules and creating packets for all steps of the production process.
  • Works out of stock orders by searching inventory for substitute parts to enable order fulfillment.
  • Responds to emails from internal teams regarding the status of open orders.
  • Reaches out to customer service with questions from production on open orders.
  • Keeps online production schedule up-to-date for sales teams to determine customer order status.
  • Works on special projects as needed.Nature and Scope
    • Refers complex, unusual problems to supervisor.
    • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
    • None.Work Environment
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
      • Typically requires overnight travel less than 10% of the time.Education and Experience
        • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.