Post job

Production supervisor jobs in Washington, DC

- 458 jobs
All
Production Supervisor
Production Manager
Manufacturing Leader
Line Supervisor
Production Operator
Lead Person
Packaging Manager
Senior Production Operator
Operation Supervisor
  • Lead Trial Attorney - Virginia Personal Injury Leader

    Virginia Bar As 3.7company rating

    Production supervisor job in Fairfax, VA

    A leading law firm in Virginia is seeking a Lead Trial Attorney to manage personal injury cases and grow their Loudoun County office. The successful candidate will be responsible for trial counsel, case management, and building relationships within the community. Ideal applicants have a JD, an active Virginia Bar license, and at least 4 years of trial experience. This role offers the chance to lead operations and drive visibility in a dynamic market. #J-18808-Ljbffr
    $80k-123k yearly est. 4d ago
  • Bakery Production Supervisor

    Fresh Baguette

    Production supervisor job in Washington, DC

    Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two commissaries, and a thriving wholesale business. We serve hundreds of coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. Bakery Production Supervisor - Artisan Bread and Croissant Bakery Germantown, MD | Full-Time Pay: $50,000-$65,000 per year Benefits Health Insurance after 90 days Paid Vacation Free Lunch 401(k) and 401(k) match 40% Employee discount Anniversary Gift Card Exciting growth opportunities Join Our Growing Team at Fresh Baguette! We're looking for a hands-on Bakery Production Supervisor to lead and work alongside our team in our Germantown commissary bakery. This is not an office or purely operational role -you'll be on the production floor shaping dough, supervising baking, and ensuring every product meets our high standards. About the Work Environment Our commissary bakery is a large-scale, industrial production setting with: Industrial machinery and loud noise from mixers, sheeters, and ovens Hot and cold temperatures from ovens, proofers, and walk-in refrigerators A clean, production-focused environment designed for efficiency and high-volume baking If you thrive in fast-paced, hands-on production environments, this is the perfect role for you. What You'll Do Lead and work side-by-side with a team of 10+ bakers in daily production Perform hands-on baking tasks , including: Mixing doughs and batters Sheeting and laminating dough Shaping and proofing breads and pastries Baking and finishing products to Fresh Baguette standards Foster a positive, supportive team environment where bakers feel empowered to excel Guide the team, resolve issues, and maintain steady production flow to meet quality and deadlines Train and coach team members on techniques, safety, and efficiency Monitor workflow and implement continuous improvements in production Ensure a safe, clean, and professional work environment Maintain a fast-paced production rhythm-producing hundreds of products daily What You'll Need 1+ years as a Sous-Chef Baker, supervising a bakery or production team (10+ employees) Baking Expertise: 1+ years of experience in a commissary bakery, large-scale production kitchen, or similar setting. Experience with industrial baking machinery is a plus. Bread & Pastry Knowledge: Strong understanding of bread mixing, fermentation, shaping, and baking, as well as pastry and culinary fundamentals. Artisan Baking Experience: 1+ years of experience in artisan bread baking, French baking, or Viennese preferred Comfort with physical work: lifting, bending, and standing for long periods , working in hot and cold environments with loud machinery Education: High school diploma or equivalent required; culinary training or Associate degree in Baking/Pastry Arts preferred Full open availability, including early mornings, evenings, weekends, and holidays as required Additional Requirements Reliable transportation to work Authorized to work in the U.S. Proficiency in English Ability to work with computers and technology efficiently Strong problem-solving and decision-making skills Physical stamina and dexterity to work in demanding environments such as lifting 75lbs+, reaching, bending, standing for 8+ hours, etc. Why Join Fresh Baguette? We're more than a bakery-we're a team passionate about quality, craftsmanship, and creating special moments for our customers. If you love baking, leading teams, and working in a true production environment , this is the role for you. Apply Today! Learn more: PIaea95b8883e0-30***********1
    $50k-65k yearly 1d ago
  • Senior Production Operator (SPO) II, 12 Hour Night Shift

    Pfizer 4.5company rating

    Production supervisor job in Washington, DC

    Use Your Power for Purpose Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members who understand the importance and impact of their role in Pfizer's mission. You will help to ensure that patients and physicians have the medicines they need when they need them. The significance of your role cannot be overstated, as it directly influences the availability of essential medications. Your dedication and agility are crucial in maintaining the high standards of our manufacturing processes. By continuously striving for excellence, you contribute to the overall mission of delivering life-saving treatments to those in need. Your commitment to improving outcomes ensures that our breakthroughs reach the patients who depend on them. What You Will Achieve The Senior Production Operator II is responsible for the proper operation and maintenance of assigned production equipment. Performing routine preventative maintenance and repair of production equipment, and operation of the equipment during manufacturing. Coach/trainer for others. SME for the process operations as it relates to the production equipment within respective area. In this role, you will: Self-motivated with ability to work in a team environment and independently. Work in a clean manufacturing environment, requiring special garments to be worn. Demonstrated proficiency in gown/de-gown (i.e. aseptic) process. Responsible for the proper operation of production equipment, equipment downtime, and scrap rate. Perform machine set-up, repairs, adjustments, changeovers, emergency repair/replacement, and preventative maintenance on production equipment per the applicable procedures. Interact and interpret data from production equipment automated control systems and displays. Adhere to all safety requirements (e.g. PPE, LOTO, etc.) and process step requirements (e.g. SOP, Batch Records). Communicate and inform management of all safety issues, quality issue, and equipment repair plan of action recommendations. Communicate effectively with team members and management to achieve production deliverables and schedule adherence. Support the Integrated Manufacturing Excellence (IMEx) activities (e.g. Continuous Improvement (CI), Standard Work (SW), and Total Productive Maintenance (TPM) including tracking metrics). Demonstrated proficiency in current Good Manufacturing Practices (cGMP), Good Documentation Practice, and following detailed instructions. Demonstrated proficiency working work with automated production equipment. Demonstrated proficiency in troubleshooting and Root Cause analysis. Certified Trainer. Coaches and trains new hires. SME of the production equipment within respective area. Here Is What You Need (Minimum Requirements) Requires High School Diploma (or Equivalent). 2+ years of pharmaceutical manufacturing experience. Problem solving mindset. Possess necessary mechanical skills to perform the required machine set-up, repairs and adjustments in order to keep equipment operating efficiently. Proficiently operate/maintain various standard maintenance tools/equipment including basic hand and power tools, multi-meters, and other mechanical equipment. Ability to read, interpret, and perform job duties described in operating procedure, product batch records, and other equipment related documentation (e.g. vendor manuals, P&ID, schematics, drawings, etc.). Bonus Points If You Have (Preferred Requirements) 3+ years of relevant pharmaceutical manufacturing experience as operator/mechanic. Technical school/ Auto Mechanic Program Certificate and/or Industrial maintenance/repair experience. PHYSICAL/MENTAL REQUIREMENTS Stand 8-12 hours per shift, sit 2-4 hours per shift, use computer terminal 1 hour per shift. Change into area required garments (i.e. scrubs, shoes, PPE, safety glasses) 2-3 times per shift. Work around moving/rotating equipment, work around chemicals, work in hearing conservation area, work on knees or non-standing position occasionally for repairs. Requires physical activity for equipment repair, adjustment and operation of equipment. Respond to visual/audible warning and alarm indicators, respond to color or other visual indicators. Walk on floors/catwalks, climb stairs/ladders Must be able to lift up to 50 pounds. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Shift is 12 hours nights, vary Mon-Fri. Includes a dedicated day off Typical start/end time: 6pm to 6am (night shift) Ability to work overtime as required. No travel required. Work Location Assignment: On Premise Last date to apply: December 10, 2025 The salary for this position ranges from $22.94 to $38.24 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Kansas - Mcpherson location. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Manufacturing
    $22.9-38.2 hourly 4d ago
  • Production Operator

    Digital Edge Consultants Inc.

    Production supervisor job in Chantilly, VA

    Entry Level & Highly Skilled Pharmaceutical Production/Manufacturing Operators The Manufacturing/Production Operator reports to the Production Manager and performs functions relating to the processing of drug products, ensuring product compliance to established current Good Manufacturing Practices (cGMPs), customer requirements and in conjunction with all Standard Operating Procedures (SOPs). Key Accountabilities: Operates pharmaceutical production machinery and follows the procedures for manufacturing such as weighing, blending, dispensing, mixing, pellet coating, granulating, drying, milling, blending, compressing, Encapsulating, Coating, potent compound, etc. Meets the requirements for use of manufacturing equipment and other commonly used equipment per SOPs. Executes written SOPs to ensure the purity of materials involved in the manufacturing process. Properly uses all scales, including printouts, zeroing, setting tares, and daily calibration verification per SOPs. Examines manufacturer Product ID Labels, Quality Control release tags, and Batch Production Record to verify issued/staged raw materials can be released for production. Cleans manufacturing equipment and facilities according to established SOPs. Executes machine changeovers from batch to batch. May sample batches for quality testing. Executes required in-process product quality checks and documents accurately. Understands and runs processes to meet the assigned schedule and standards/routers; when this is not achieved, participates in the debrief to understand the reasons why and what needs to be corrected moving forward. Required Skills & Abilities: Proficient in running machinery. Proficient in (Master Clean/Surface clean) equipment cleaning. Proficient in sampling batches. Proficient in doing basic set-ups. Ability to participate in Continuous Improvement projects. Qualified in any of the following manufacturing processes: Weighing Blending Granulation Compression Coating Encapsulation Potent Compound Experience & Education High School Diploma or equivalent experience Any production or retail store experience Knowledge of Good Manufacturing Practices (cGMP) Looking for Pharmaceutical Glatt, Compression and Pan coating experience Level II Operator: High School diploma, GED or College Associate Degree Minimum of 2-5 years of pharmaceutical manufacturing experience and certification in assigned area, as required or proficiency demonstrated in competencies as required. Forklift certification may be required for certain jobs. Level III Operator:HS Diploma, GED or College Associate Degree Minimum of 5+ years of pharmaceutical manufacturing experience and certification in assigned area, as required or proficiency demonstrated in competencies as required. Forklift certification may be required for certain jobs. Knowledge: Current Good Manufacturing Practices (cGMP) Food and Drug Administration (FDA) and other regulatory requirements Standard Operating Procedures for process rooms and manufacturing area GMP compliance in a regulated work environment Manufacturing processes and equipment procedures Physical Requirements: Must be able to stand for long periods of time (up to 12 hour shifts), maneuver at least 50 pounds, climb ladders, wear a respirator and pass associated respirator tests and/or requirements, and be able to wear all required PPE, including safety glasses, ear plugs, and safety shoes.
    $23k-33k yearly est. 1d ago
  • Operator, Reactor Supervisor

    Constellation Energy 4.9company rating

    Production supervisor job in Chesapeake Beach, MD

    Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future. Total Rewards Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more. During initial license training, Total compensation earnings eligibility ranging from $159,000.00 to $182,000.00 per year (depending on experience and past license status) including a 15% annual incentive bonus, an initial sign-on bonus, $10,000 bonus spread through training milestones, a comprehensive benefits package, and a 401k with employer matching on contributions. After obtaining SRO license, Total compensation earnings eligibility from $191,000.00 per year, including a target 15% annual bonus, License Premium, as well as, extended hours pay at 1.5 times the base salary (expressed on hourly basis) involving mandated operation shift coverage. Relocation Assistance: Relocation assistance may be offered to those who meet the conditions in the Company&rsquos policy. Constellation is seeking Initial License Trainees (ILT) to become a licensed Senior Reactor Operator (SRO) supporting Calvert Cliffs Generating Station located in Lusby, MD. The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO) License. Upon completion of training the candidate will be fully licensed by the Nuclear Regulatory Commission (NRC) to supervise the licensed activities of licensed reactor operators in the reactor control room. They will also be trained to directly supervise bargaining unit reactor operators and equipment operators generally. Primary Duties and Accountabilities Attend Initial License Training (ILT) which includes classroom training and examination, along with on-the-job training and evaluation. Successfully complete all phases of training to obtain an SRO license in order to perform the duties of an Operations Shift Supervisor. Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department. Minimum Qualifications High school diploma/GED Meet or exceed one of the following: 1 year Reactor Operator license at a comparable facility or 1.5-years at a noncomparable facility. Comparable is Pressurized Water Reactor (PWR) to PWR or Boiling Water Reactor (BWR) to BWR and noncomparable is PWR to BWR or BWR to PWR. 1.5-years or more in a position equivalent to Reactor Operator (or Supervisor) at military reactor (i.e., Power Plant Watch Engineer, Engineering Watch Supervisor, Reactor Operator, Engineering Officer of the Watch, Propulsion Plant Watch Supervisor). Must have 1.5-years after qualification. Degree from a 4-year program or equivalent in engineering, engineering technology or physical sciences, or professional engineer license, and more than 1.5-years as a qualified non-licensed operator or a supervisor or manager in work control, operations, engineering, outage management, maintenance, radiation protection, chemistry, or accredited training at a comparable (BWR or PWR) facility. Managerial, staff engineer, or supervisor experience at noncomparable plant may be credited on a 1.5:1.0 basis (i.e., over 2.25-years required for noncomparable facility), and 3-years required for a nontraditional degree. Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties.
    $159k-182k yearly 2d ago
  • Packaging Manager

    Scientific Search

    Production supervisor job in Manassas, VA

    Scientific Search's client, a well-established pharmaceutical company, has an immediate need for a Packaging Supervisor/Manager. This is a full-time position with a dynamic organization. The Packaging Manager is responsible for the day-to-day packaging operations. The individual supervises, motivates, and supports the staff daily, applying a team approach and maintaining open communication. The Packaging Manager also plans, schedules, strategies, and oversees all packaging activities while continually building quality and compliance. Must have bottling packaging line experience within a pharmaceutical/nutraceutical/food manufacturing environment.** Responsibilities Executing the packaging planning based on the marketing requirement, manpower, and equipment capacity. Ensure product quality meets the specification all the time. Supervising a team in packaging, training them on SOPs, cGMP, investigations, CAPAs, protocols and handling quality issues with respect to packaging department. Maintaining a GMP compliant work area. Ensuring the production of high-quality products while meeting FDA, OSHA, and company requirements for manufacturing department Involves the most effective and efficient use of available resources to produce products that meet or exceed product requirements for cost, quality, and delivery. Handling of packaging related business tool (ERP) and ensuring the appropriate date entries. Responsible for execution of packaging exhibit, characterization, and validation batches. Responsible for execution of cleaning verification/validation of packaging equipment. Monitoring packaging related change controls, deviations, investigations, and implementing the CAPAs for completion on time and implementation of action items. Ensure packaging records, protocols and reports review and approving as necessary. Responsible for enforcing all safety procedures and SOPs. Report to departmental head about ongoing measurement identifying progress, issues and corrective action status, and planned projects. Performs other duties assigned. Requirements: BS in Science, pharmacy, or related degree 8-10 years of packaging supervisory/management experience within the pharmaceutical manufacturing industry Bottle packaging line experience within a pharmaceutical/nutraceutical manufacturing environment preferred Knowledge & Skills: Solid writing skills with strong leadership qualities. Strong organizational, planning and analytical skills. Knowledge of computer programs. Time management and planning skills. Strong ability to lead and motivate people and deal appropriately with difficult situations, as well as a good awareness of current employment relation laws.
    $81k-132k yearly est. 3d ago
  • Market Leader, HVAC & Manufacturing

    Baltimore Aircoil Company 4.4company rating

    Production supervisor job in Jessup, MD

    & SCOPE The Market Leader role is a key leader in the organization and is responsible for the leadership and execution of all sales, marketing and overall business activities in the market segment toward the achievement of profitable share growth to 40% and beyond. The market includes HVAC and Manufacturing, excluding Data Centers. The Market Leader will participate in developing the long-term strategic growth plan for the market segment and in developing the annual operating plans. The core function of the role is to lead the organization to the successful achievement of the operating plan, executing initiatives as laid out in the plan. The Business Leader will maintain, enhance and change the existing channel as needed, developing and executing plans and programs to continuously improve channel performance and sales execution, as well as implement new sales channels. The Market Leader will drive initiatives and execute with other functional leaders in the organization (engineering, manufacturing, finance, marketing, quality, IT, and human resources), working collaboratively to ensure the effective execution of business plans and long-term strategies. In particular, this will include the successful launch of new products. The person in this role will lead a collaborative, cross-functional, market-focused team whose members are responsible for the health and strength of the channel in their region, and for product promotion efforts and overall sales performance. This team includes market-specific Applications Engineering and market-specific Customer Service functions. Ultimately this team shall be recognized as preferred by customers in their specific market due to their customer-centricity, market expertise and performance. PRINCIPAL ACCOUNTABILITIES Financial Achieve annual orders, price and sales plan as laid out in the annual operating plan. Manage operating expense budgets as laid out in the annual operating plan. Provide monthly and quarterly orders forecasts as part of the sales & operations planning process. Strategic Assist in the development of the 5-year strategic plan for the market(s), to ensure that the business remains on a profitable growth trajectory and is allocating resources optimally. Develop and execute creative and powerful initiatives that propel the business to successful achievement of profitable growth, as determined by the operating and strategic plans. Develop and execute new product launch strategies in alignment and collaboration with Americas Marketing, including sales aids and tools; tradeshows and roadshows; internal and external communications, sales and product training and other sales and marketing initiatives. Leadership Lead and develop a cross-functional team through the setting of SMART objectives, consistent and comprehensive key performance indicators, as well as coaching and mentoring. Hold the team accountable for performance to these metrics, appropriately rewarding and recognizing accomplishments. Implement performance improvement plans to correct deficiencies. Provide leadership and guidance to develop customer relationships, capture sales opportunities and drive the business to meet the established goals (orders volume and price realization) Track, analyze and report on sales performance (orders and price) by region and by sales office for all products, differentiated product content, aftermarket parts, and particularly on new products. Working with leaders, drive key initiatives that support successful achievement of objectives through other functions such as quality, plant operations, engineering, IT, etc. Market Intelligence Execute market research to uncover market opportunities and customer needs. Analyze and package data for consumption in outbound marketing activities and business cases for new products. Recommend and execute new market, channel, product and sales initiatives to grow share, developing business cases as necessary for those requiring investment. Provide ongoing feedback to NA Marketing to ensure that products, tools, programs and communications meet the needs of customers and representatives. Provide a steady stream of competitive data for analysis and consolidation at the regional level for new product needs, market segmentation and competitive strategies. Lead and manage the Representative Advisory Board. Maintain a regular cadence of Board engagements as part of a continuous effort to collect feedback, as well as follow up actions Product Launches Participate in the development of product marketing strategies, including product positioning, value proposition development and selling strategy. Participate in the development of launch plans for new products, serving as the internal customer for launch materials, including sales tools, sales aids, training and communications. Participate in product performance reviews, collaborating with Regional Marketing on initiatives to grow share. Channel Management - Lead and empower the sales leader(s) in the market to: Further develop BAC's sales channels, including channel evaluation, selection, objective setting, performance management, termination, and development of new representation. Identify opportunities for improvements in sales channel structures/options/alternatives and support with business cases. Selectively pursue and effectively manage strategic account relationships with strategically-important clients, particularly owners, but also contractors and consulting engineers. Sales Execution - Lead and empower the sales leader(s) in the market to: Identify and set expectations of each representative office through the development of standard objectives for orders, price, participation in marketing programs, succession planning, etc. Develop and execute initiatives to increase business performance among existing representation and key strategic accounts. Drive Regional Sales Managers to do the same in their regions. Build rapport and develop strong business relationships with not just sales representative firm principals, but also strategic owners, engineers and contractors Applications Engineering Lead applications engineers as required to support the successful development of opportunities and execution of orders, working with sales and customer service. Ensure that BAC products are successfully positioned and correctly applied, as determined by NPI business cases and lunch plans. Ensure all inquiries, both internal and external, are processed quickly and accurately to ensure maximum customer satisfaction and share growth. Support the development & maintenance of tools and documentation for internal product and process improvements and product launches. Customer Service Lead inside account managers as required to support the successful execution of orders, including timely and accurate document management, on-time delivery and successful startup of equipment. Ensure that external customers have a best-in-class experience that delights them and leaves them wanting to purchase from BAC repeatedly in the future. Ensure all inquiries, both internal and external, are processed quickly and accurately to ensure maximum customer satisfaction and share growth. Support the development & maintenance of tools and documentation for internal product and process improvements and product launches. NATURE & SCOPE This position reports to the GM, NA Markets. As a key leader on the Americas Management Team, this individual will interact with the Americas Leadership Team and - though less frequently - the Global Leadership Team and President. In addition to the roles who report to this position, most daily interactions will be with other managers within the region; managers of other markets and channels; owners and managers of sales rep firms and key owners, engineers and contractors. This position could have direct reports located throughout the country. This assigned home location for this position is the Jessup, Maryland Office, but remote work situations may be considered. KNOWLEDGE & SKILLS Bachelor's degree in engineering, or equivalent experience, with high technical aptitude At least 15 years of management experience in a comparable industry, with a proven track record of sales and market leadership and market share growth. MBA preferred. Ability to plan and manage at both the strategic and operational levels. Ability to work collaboratively with colleagues and staff in a fast-paced, results-driven organization At least years of experience managing third party representative sales channels Working knowledge of HVAC systems and applications; evaporative cooling experience helpful. Excellent communication skills internally to senior executives and externally to large audiences Ability to articulate compelling sales and marketing stories for use in training and collateral Ability to work successfully in challenging and ambiguous situations with persistence and energy Highly competitive nature with a strong desire to win and develop a track record of success. Extensive leadership, practical experience and judgment to plan and accomplish goals. Comfort leading a team, leading cross-functionally, and leading a network of sales offices. Exceptional leadership skills, including vision setting and consensus building Proven ability to lead, articulate vision, inspire and influence internal and external stakeholders Ability to understand the organization's strategic objectives and teach, develop and inspire others for the achievement of those strategic objectives. COMPETENCIES: Strategic acumen: Understands BAC strategy and is able to execute and deliver results to support it Sense of urgency and agility: Ability to operate with a high sense of urgency, operating steadily, efficiently and effectively to lead and execute multiple initiatives in parallel in a fast-paced environment. Technical knowledge and expertise: Strong grasp of products, their applications and their value to specific markets and customers. Ability to translate the technical aspects of our products and processes into compelling value statements for customers and stakeholders. Business Knowledge: Understands the key business drivers and unique needs of BAC market segments, customers and channel partners. Communication skills: Can clearly and compellingly articulate the value BAC offerings to key markets and customers in various formats, written, oral and visual. Leadership: Confident, mature and emotionally intelligent with the ability to inspire others to perform at a high level in a fast-paced, multitasking environment. A proven track record of leading projects and teams that successfully achieve milestones and complete deliverables. Results-Oriented: A driven individual who possesses the ability to act decisively and execute multiple initiatives in parallel, in a timely manner, in high-pressure and fast-paced environment. Problem Solving: A creative yet pragmatic and practical problem solver who develops solutions that delight customers and enable channel partners to succeed. Methodical, hands-on and detail-oriented. Analytical Thinking and Decision-Making: Ability to understand market trends/issues and develop marketing and business strategies to mitigate risk and leverage opportunities. Thoroughly and logically evaluates issues and acts decisively without over-analyzing. Applies an appropriate amount of analysis to achieve business objectives. Execution mentality: Excellent planning, execution and people management skills for fast, efficient and effective management of teams to deliver results. Software proficiency: Excellent software skills including Microsoft Excel and PowerPoint. Comfortable leveraging Social Media Platforms, including Facebook, LinkedIn, Twitter and YouTube. Teamwork: A team player and team builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to overcome challenges. Interpersonal skills: Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as with a diverse workforce. Leverages the talents of other team members and departments to achieve objectives. Ethics: Highest level of professional integrity and honesty as well as personal credibility. WORKING CONDITIONS This position requires approximately 35% travel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing this job, the employee is regularly required to stand and walk up to 25% of the time. This position requires occasional lifting up to 40 pounds. BAC Hiring Compensation Range $116,700-$200,000 BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at ************************* BAC Employees are eligible to participate in an annual bonus incentive program. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $116.7k-200k yearly 3d ago
  • Market Leader- HVAC & Manufacturing

    Balticare Incorporated

    Production supervisor job in Jessup, MD

    Job Description & SCOPE The Market Leader role is a key leader in the organization and is responsible for the leadership and execution of all sales, marketing and overall business activities in the market segment toward the achievement of profitable share growth to 40% and beyond. The market includes HVAC and Manufacturing, excluding Data Centers. The Market Leader will participate in developing the long-term strategic growth plan for the market segment and in developing the annual operating plans. The core function of the role is to lead the organization to the successful achievement of the operating plan, executing initiatives as laid out in the plan. The Business Leader will maintain, enhance and change the existing channel as needed, developing and executing plans and programs to continuously improve channel performance and sales execution, as well as implement new sales channels. The Market Leader will drive initiatives and execute with other functional leaders in the organization (engineering, manufacturing, finance, marketing, quality, IT, and human resources), working collaboratively to ensure the effective execution of business plans and long-term strategies. In particular, this will include the successful launch of new products. The person in this role will lead a collaborative, cross-functional, market-focused team whose members are responsible for the health and strength of the channel in their region, and for product promotion efforts and overall sales performance. This team includes market-specific Applications Engineering and market-specific Customer Service functions. Ultimately this team shall be recognized as preferred by customers in their specific market due to their customer-centricity, market expertise and performance. PRINCIPAL ACCOUNTABILITIES Financial Achieve annual orders, price and sales plan as laid out in the annual operating plan. Manage operating expense budgets as laid out in the annual operating plan. Provide monthly and quarterly orders forecasts as part of the sales & operations planning process. Strategic Assist in the development of the 5-year strategic plan for the market(s), to ensure that the business remains on a profitable growth trajectory and is allocating resources optimally. Develop and execute creative and powerful initiatives that propel the business to successful achievement of profitable growth, as determined by the operating and strategic plans. Develop and execute new product launch strategies in alignment and collaboration with Americas Marketing, including sales aids and tools; tradeshows and roadshows; internal and external communications, sales and product training and other sales and marketing initiatives. Leadership Lead and develop a cross-functional team through the setting of SMART objectives, consistent and comprehensive key performance indicators, as well as coaching and mentoring. Hold the team accountable for performance to these metrics, appropriately rewarding and recognizing accomplishments. Implement performance improvement plans to correct deficiencies. Provide leadership and guidance to develop customer relationships, capture sales opportunities and drive the business to meet the established goals (orders volume and price realization) Track, analyze and report on sales performance (orders and price) by region and by sales office for all products, differentiated product content, aftermarket parts, and particularly on new products. Working with leaders, drive key initiatives that support successful achievement of objectives through other functions such as quality, plant operations, engineering, IT, etc. Market Intelligence Execute market research to uncover market opportunities and customer needs. Analyze and package data for consumption in outbound marketing activities and business cases for new products. Recommend and execute new market, channel, product and sales initiatives to grow share, developing business cases as necessary for those requiring investment. Provide ongoing feedback to NA Marketing to ensure that products, tools, programs and communications meet the needs of customers and representatives. Provide a steady stream of competitive data for analysis and consolidation at the regional level for new product needs, market segmentation and competitive strategies. Lead and manage the Representative Advisory Board. Maintain a regular cadence of Board engagements as part of a continuous effort to collect feedback, as well as follow up actions Product Launches Participate in the development of product marketing strategies, including product positioning, value proposition development and selling strategy. Participate in the development of launch plans for new products, serving as the internal customer for launch materials, including sales tools, sales aids, training and communications. Participate in product performance reviews, collaborating with Regional Marketing on initiatives to grow share. Channel Management - Lead and empower the sales leader(s) in the market to: Further develop BAC's sales channels, including channel evaluation, selection, objective setting, performance management, termination, and development of new representation. Identify opportunities for improvements in sales channel structures/options/alternatives and support with business cases. Selectively pursue and effectively manage strategic account relationships with strategically-important clients, particularly owners, but also contractors and consulting engineers. Sales Execution - Lead and empower the sales leader(s) in the market to: Identify and set expectations of each representative office through the development of standard objectives for orders, price, participation in marketing programs, succession planning, etc. Develop and execute initiatives to increase business performance among existing representation and key strategic accounts. Drive Regional Sales Managers to do the same in their regions. Build rapport and develop strong business relationships with not just sales representative firm principals, but also strategic owners, engineers and contractors Applications Engineering Lead applications engineers as required to support the successful development of opportunities and execution of orders, working with sales and customer service. Ensure that BAC products are successfully positioned and correctly applied, as determined by NPI business cases and lunch plans. Ensure all inquiries, both internal and external, are processed quickly and accurately to ensure maximum customer satisfaction and share growth. Support the development & maintenance of tools and documentation for internal product and process improvements and product launches. Customer Service Lead inside account managers as required to support the successful execution of orders, including timely and accurate document management, on-time delivery and successful startup of equipment. Ensure that external customers have a best-in-class experience that delights them and leaves them wanting to purchase from BAC repeatedly in the future. Ensure all inquiries, both internal and external, are processed quickly and accurately to ensure maximum customer satisfaction and share growth. Support the development & maintenance of tools and documentation for internal product and process improvements and product launches. NATURE & SCOPE This position reports to the GM, NA Markets. As a key leader on the Americas Management Team, this individual will interact with the Americas Leadership Team and - though less frequently - the Global Leadership Team and President. In addition to the roles who report to this position, most daily interactions will be with other managers within the region; managers of other markets and channels; owners and managers of sales rep firms and key owners, engineers and contractors. This position could have direct reports located throughout the country. This assigned home location for this position is the Jessup, Maryland Office, but remote work situations may be considered. KNOWLEDGE & SKILLS Bachelor's degree in engineering, or equivalent experience, with high technical aptitude At least 15 years of management experience in a comparable industry, with a proven track record of sales and market leadership and market share growth. MBA preferred. Ability to plan and manage at both the strategic and operational levels. Ability to work collaboratively with colleagues and staff in a fast-paced, results-driven organization At least years of experience managing third party representative sales channels Working knowledge of HVAC systems and applications; evaporative cooling experience helpful. Excellent communication skills internally to senior executives and externally to large audiences Ability to articulate compelling sales and marketing stories for use in training and collateral Ability to work successfully in challenging and ambiguous situations with persistence and energy Highly competitive nature with a strong desire to win and develop a track record of success. Extensive leadership, practical experience and judgment to plan and accomplish goals. Comfort leading a team, leading cross-functionally, and leading a network of sales offices. Exceptional leadership skills, including vision setting and consensus building Proven ability to lead, articulate vision, inspire and influence internal and external stakeholders Ability to understand the organization's strategic objectives and teach, develop and inspire others for the achievement of those strategic objectives. COMPETENCIES: Strategic acumen: Understands BAC strategy and is able to execute and deliver results to support it Sense of urgency and agility: Ability to operate with a high sense of urgency, operating steadily, efficiently and effectively to lead and execute multiple initiatives in parallel in a fast-paced environment. Technical knowledge and expertise: Strong grasp of products, their applications and their value to specific markets and customers. Ability to translate the technical aspects of our products and processes into compelling value statements for customers and stakeholders. Business Knowledge: Understands the key business drivers and unique needs of BAC market segments, customers and channel partners. Communication skills: Can clearly and compellingly articulate the value BAC offerings to key markets and customers in various formats, written, oral and visual. Leadership: Confident, mature and emotionally intelligent with the ability to inspire others to perform at a high level in a fast-paced, multitasking environment. A proven track record of leading projects and teams that successfully achieve milestones and complete deliverables. Results-Oriented: A driven individual who possesses the ability to act decisively and execute multiple initiatives in parallel, in a timely manner, in high-pressure and fast-paced environment. Problem Solving: A creative yet pragmatic and practical problem solver who develops solutions that delight customers and enable channel partners to succeed. Methodical, hands-on and detail-oriented. Analytical Thinking and Decision-Making: Ability to understand market trends/issues and develop marketing and business strategies to mitigate risk and leverage opportunities. Thoroughly and logically evaluates issues and acts decisively without over-analyzing. Applies an appropriate amount of analysis to achieve business objectives. Execution mentality: Excellent planning, execution and people management skills for fast, efficient and effective management of teams to deliver results. Software proficiency: Excellent software skills including Microsoft Excel and PowerPoint. Comfortable leveraging Social Media Platforms, including Facebook, LinkedIn, Twitter and YouTube. Teamwork: A team player and team builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to overcome challenges. Interpersonal skills: Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as with a diverse workforce. Leverages the talents of other team members and departments to achieve objectives. Ethics: Highest level of professional integrity and honesty as well as personal credibility. WORKING CONDITIONS This position requires approximately 35% travel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing this job, the employee is regularly required to stand and walk up to 25% of the time. This position requires occasional lifting up to 40 pounds. BAC Hiring Compensation Range $134,200- $230,100 BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at ************************* BAC Employees are eligible to participate in an annual bonus incentive program.
    $134.2k-230.1k yearly 3d ago
  • Content & Production Manager

    Nitra

    Production supervisor job in Washington, DC

    Job DescriptionWho we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world's leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. We're looking for:A Social Media & Production Manager based in NYC or DC to lead Nitra's social content and on-the-ground event presence. You'll own everything from managing our Instagram and TikTok presence to producing high-quality video content and interviews at major healthcare conferences and private events. This is a highly creative and execution-heavy role for someone who's comfortable on the floor, behind the camera, and in front of partners and customers. You'll work closely with Sales, Marketing, and Partnerships to build brand buzz, activate KOLs, and establish Nitra as the most recognizable-and talked about-name at every conference we attend. This is a hybrid creative producer and event field content manager role with real strategic impact. ***This role requires regular travel on a weekly basis to client sites to shoot content Your responsibilities will include: Lead real-time social media coverage at events across Instagram, TikTok, and YouTube Shorts-posting every few hours, engaging with attendees, and collaborating with partners, vendors, and KOLs to maximize reach Produce and edit a mix of short-form and long-form content, including sit-down video interviews, on-the-floor reels, and polished YouTube episodes that highlight customer stories, product impact, and thought leadership Manage end-to-end video production: scout environments, set up lighting, audio, and signage, capture multi-camera footage, oversee digital waivers, and ensure all content reflects brand standards Prepare and conduct interviews using a pre-developed question bank; create strong intros, branded outros, and ensure each video includes clinic tags, social handles, and CTAs Coordinate closely with Sales and Marketing to target and build relationships with key opinion leaders (KOLs) before, during, and after conferences; ensure strategic content is captured throughout the lifecycle of the event Support branded event experiences-such as private dinners or hosted gatherings-by capturing strategic content that reinforces Nitra's market position and partnerships Drive audience growth by distributing branded business cards, managing giveaways, and prompting in-person follow actions on social platforms Oversee post-event content organization, tagging, editing, publishing, and performance tracking across platforms (Instagram, TikTok, YouTube, LinkedIn), with a focus on continuous improvement of our distribution strategy You have: 4+ years of experience in social media management, content production, or brand marketing-ideally in startup, events, or B2B industries Proven experience producing and editing short-form content for Instagram Reels and TikTok Strong presence and communication skills-you're confident approaching strangers, directing shoots, and encouraging participation Experience running field content at events or conferences Strong camera and audio fundamentals (lighting, lav mics, DSLR or mirrorless filming) and familiarity with multi-cam interviews Proficiency with social media tools (Instagram, TikTok, Canva, CapCut, or Adobe Suite) Highly organized and proactive-you can manage multiple content threads, waivers, and assets at once Comfortable collaborating with Sales, Marketing, and external partners on high-visibility content Bonus: familiarity with healthcare, aesthetics, medspa, or working with doctors and providers We offer: Equity - Everyone at Nitra is an owner. When the company wins, you win Competitive Salary - You're the best of the best, and your salary will reflect your experience and reward your contributions to Nitra Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options. Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.
    $55k-94k yearly est. 20d ago
  • Gene Therapy Manufacturing Lead

    Regenxbio 4.3company rating

    Production supervisor job in Rockville, MD

    Who we are REGENXBIO is an exceptional place to work. You'll have the opportunity to collaborate with some of the best and the brightest people, touch amazing science, and be a part of extraordinary plans. Our core values: Trust, Accountability, Perseverance, and Innovation drive everything we do. We aim to bring these values to life every day with all that we do, and we believe that what we do matters - to patients, to their families, and to their communities. The Opportunity We are seeking a highly motivated Gene Therapy Manufacturing (GTM) Lead to establish REGENXBIO's 1 internal GMP BDS and FDP clinical and commercial AAV gene therapy manufacturing capability. As a member of the highly engaged and collaborative Manufacturing Value Stream team, you will have the unique opportunity to start-up an agile, multi-product, single-use facility. The GTM Lead will play an important role in leading the establishment of new processes, procedures and ways of working, as well as performing manufacturing process related tasks and unit operations within the Upstream, Downstream and/or Fill Finish areas. What you'll be doing * Opportunity to work in an "ALL" stream environment that allows for cross-functional development between the differing manufacturing areas, i.e., media/buffer prep, upstream US), downstream (DS), and fill finish (FF). * Embody our core values by working collaboratively, building strong relationships and using clear communication to meet shared objectives. * Support and maintain a safety-first culture emphasizing individual accountability, safe systems of work, and management commitment. * Partner with Quality to maintain a robust quality and compliance culture and performance that meets applicable GMP regulatory standards and supports regulatory inspections. * Execute and support operational readiness activities for the NEW internal manufacturing facility, including the establishment of manufacturing procedures and standard practices, facility start-up, commissioning, and qualification of equipment and automation. * Serve a lead role in process tech transfers and batch record establishment. * Coordinate daily operations and lead GTM personnel to complete production activities safely and compliantly, in accordance with OSHA and cGMP guidelines. * Proactively work to achieve training competency in an expanding manufacturing facility. * Perform as a subject matter expert (SME) and qualified trainer for most GMP manufacturing operations, processes and equipment for US, DS, and/or FF areas. * Lead root cause analysis for manufacturing events of varying complexity. * Lead projects of minor to moderate scope with the support of cross-functional stakeholders. * Travel up to 5% or less of the time is required * It is imperative that REGENXBIO employees embody our core values by working collaboratively, building strong relationships and using clear communication to meet shared objectives. We set our employees up for success. To be successful in this role and help us achieve our goals, we are looking for someone with the following skills and qualifications: * Bachelor's degree OR Associate's degree/High School Diploma or equivalent with relevant cGMP experience. * 6+ years cGMP experience in biologics, pharmaceutical and/or vaccine manufacturing operations, including experience in cell culture, recovery, purification, bulk formulation and/or fill finish. * Excellent oral and written communication skills with strong technical writing ability required. * Excellent teaching and facilitation skills for on-the-job training delivery. * Expert in authoring, revising and/or reviewing GMP documentation (i.e. SOPs, Batch Records, etc.). * Strong organizational and leadership skills. * Strong experience in GMP quality systems, including deviation root cause analysis tools. * Ability to apply continuous improvement and operational excellence strategies within a manufacturing organization. * Ability to think critically in regard to problem solving and troubleshooting. * Ability to work collaboratively with colleagues in a results-driven, team-oriented environment. * Strong subject matter expertise in GMP Manufacturing operations, processes and equipment for US, DS, and/or FF areas. * Experience in aseptic fill finish and AAV manufacturing/viral transfection. * Experience in supporting facility start-up, commissioning and qualification activities. * Hands on experience with single-use technologies and systems. * Experience using DeltaV PCS system. Why You Should Apply By joining REGENXBIO, you will have the opportunity to be a part of a growing company and incredible team passionate about developing novel AAV gene therapy products to our patients. In addition, professional development is important to us. By joining our team, you'll have the opportunity to be exposed to challenging projects and development resources to help you grow personally and professionally. We are proud to offer a comprehensive rewards package which includes a market-competitive base salary, an annual performance-based bonus program, stock grants at all levels, and benefits such as health, dental, and vision insurance, retirement plan with 401(k) match, summer hours, and more! The estimated compensation range for this role is $92,000 to $125,000 annually. The actual salary offered to the final candidate depends on a number of factors such as relevant work experience, skills, education, and years of experience.
    $92k-125k yearly 16d ago
  • Beneficiary Help Line Supervisor

    Cybermedia Technologies

    Production supervisor job in McLean, VA

    Job Description CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Beneficiary Helpline Supervisor is responsible for daily oversight, quality assurance, and operational support for the SSA Beneficiary Helpline. This position supports the Helpline Manager in ensuring all Service Level Agreements (SLAs) are met, providing leadership to helpline representatives and maintaining high customer service standards. The Supervisor manages certification training programs for new and current staff, monitors team performance, and serves as the primary escalation point for complex beneficiary inquiries. Additional responsibilities include preparing operational and performance reports, conducting call reviews and side-by-sides to evaluate team quality, and enforcing compliance with SSA policies, security, privacy, and data protection requirements. The Supervisor also assists with scheduling, resource allocation, and coordination of leave management. Duties and Responsibilities: • Supervise daily activities of helpline staff, providing guidance, coaching, and feedback. • Ensure Service Level Agreements (SLAs) are met or exceeded, monitoring key performance indicators. • Oversee certification and training of new and existing helpline representatives. • Prepare and submit regular operational and performance reports to management. • Serve as primary escalation point for complex or escalated beneficiary calls or issues. • Conduct call reviews and spot checks to ensure quality and compliance. • Identify and resolve operational issues to maintain efficient service delivery. • Ensure compliance with SSA policy, security, privacy, and data protection requirements. • Assist with scheduling, resource allocation, and leave management. Requirements: Bachelor's degree with 2-4 years relevant experience, or high school diploma/GED with 8-10 years directly related helpline/contact center experience. • Supervisory or team lead experience in customer service, preferably in government or benefit programs. • Excellent verbal and written communication skills; strong conflict resolution abilities. • Experience in staff training, coaching, and performance evaluation. • Proficient with call center technology, CRM systems, and Microsoft Office Suite. • Analytical skills to monitor performance metrics and prepare reports. • Solid organizational and decision-making skills. • Knowledge of privacy, security, and confidentiality regulations, such as FISMA or HIPAA. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays
    $49k-83k yearly est. 17d ago
  • Transportation Line Supervisor

    Purple Line Transit Operators

    Production supervisor job in Landover Hills, MD

    Salary Range: $71,000 - $81,000 Benefit Package: PLTO offers an excellent compensation and benefits package (Medical, Dental, 401(k) retirement, vacation, holiday and sick pay, etc.) General Description: Under the general direction of the Deputy Director of Operations, the Transportation Line Supervisor is an important member of the PLTO management and supervisory team. During the pre-revenue period of the project Construction phase), the Transportation Line Supervisor will support testing and commissioning activities including the supervision and/or operation of test trains under the direction of the Rail and Test Directors. Line Supervisors will also participate in the preparation of operating rules, procedures, and other special operating instructions for operating personnel. Once the Purple Line is commissioned for revenue service, Line Supervisors' primary responsibilities shall be monitoring transit operations, LRV operators, and the overall safe delivery of reliable Purple Line customer service. Line Supervisors shall also respond to accidents, investigate and document incidents, and issue directives and/or discipline to employees under their supervision. Line Supervisors shall be trained to assist with the operation of safe and efficient light rail train service connecting Bethesda to New Carrollton Stations. Additional responsibilities include interacting with the public in a professional manner, addressing general service impacts as it relates to accidents, detours, mechanical issues, and monitoring the daily performance of LRV operators. This position thoroughly and effectively uses various transit software, technology, tools, and similar methods. The Transportation Line Supervisor also serves as a Company ambassador to the public while providing the highest quality of customer service and addressing concerns related to PLTO services. Other responsibilities include assisting with training and onboarding new Light Rail Vehicle (LRV) Operators, conducting meetings, participating in Company events, and making service recommendations to operations management as needed. Responsibilities/Essential Function Serve as a key member of the operations team during the pre-revenue phase by participating in all required training to become a qualified Train Operator. Operate Light Rail Vehicles (LRVs) during the system's startup and ramp-up phases after successful completion of qualification requirements, supporting operational readiness and service delivery. Serve as subject matter experts after qualification by mentoring and guiding future Train Operators, ensuring consistent operational standards and best practices. Support the development of training materials and standard operating procedures (SOPs) by leveraging firsthand experience with LRV operations and safety protocols. Ensure LRV Operators perform their duties diligently, safely, and in accordance with Company policies, Federal Transit Administration (FTA) regulations, and collective bargaining agreements. Coach, counsel, and develop LRV Operators, providing the necessary documentation for certifications upon successful completion of training programs. Deliver performance feedback to support evaluations. Perform Fitness for Duty checks as required by PLTO and the FTA and serve as the Company representative for reasonable cause or post-accident testing procedures. Monitor LRV operations, road conditions, and service disruptions to ensure the safe and timely provision of service. Respond to emergencies and incidents, assess situations, and act as the Railroad Operations Commander (ROC), coordinating with the Operations Control Center (OCC) and first responders. Perform evaluations and downloads of LRV's, conduct required Efficiency Testing, monitor vehicle loading procedures, and ensure compliance with all Operating Rules, safety, cleanliness, and service standards. Investigate operational issues, rule violations, safety concerns, and passenger complaints. Recommend and implement corrective actions or procedural improvements, as necessary. Assign LRV Operators to shifts and duties in alignment with job descriptions, any union agreements, and company policies. Manage employees and train operations to optimize On-Time-Performance (OTP) and make recommendations to improve performance. Manage Operators to ensure adequate staffing and service coverage. Administer and uphold the terms and conditions of any collective bargaining agreement. Escalate labor relations matters or violations to senior management. At all times, professionally interact with passengers, LRV Operators, and the general public. Assist passengers with disabilities, including securement of mobility devices, when necessary. Safely troubleshoot onboard train issues, coordinate with dispatch and report equipment issues to the Maintenance Department. Facilitate LRV exchanges as needed. If requested, support recruitment and onboarding efforts by participating in job fairs, interviewing candidates, and collaborating with Human Resources and Operations leadership. Stay current on all applicable regulations, procedures, and industry best practices. Attend mandatory meetings, trainings, and development opportunities. Provide timely and accurate documentation of incidents, delays, and safety issues to relevant leadership. Complete and submit reports related to passenger incidents, accidents, and operational concerns. Assist with special projects and other transportation-related duties as assigned by senior management. Cooperatively and effectively performs related tasks and duties as required. Knowledge, Skills and Abilities: Ability to become certified to operate a LRV and maintain certification. Knowledge of all applicable Transportation based regulations such as FTA, OSHA, and DOT. Demonstrated ability to acquire knowledge of transit vehicle operations. Competency to become familiar with state and local traffic regulations. Competency to be trained in transit services, routes, and time schedules. Ability to use two-way communication devices, including smart-phones and radios. Basic working knowledge of computers, hardware, and software programs (specifically those related to Transit Operations and Microsoft Office such as Word, Outlook, PowerPoint, Excel, etc.) Ability to understand Operating Rules, Collective Bargaining Agreements, PLTO policies, local, state, and federal rules and regulations concerning LRV operations and services. [PS1] Excellent customer service and customer relations skills. Ability to establish and maintain effective working relationships with others. Ability to make independent decisions within scope of responsibility. Ability to communicate effectively verbally and in writing; to include providing guidance and instruction to others. Ability to organize and prioritize tasks. Must possess time management, multi-tasking, and problem-solving skills. Emotional, Psychological and Physical Requirements: Ability to: Supervise and manage an operating division Work variable hours such as nights, weekends and holidays as required and endure high levels of stress Handle emergency situations, calmly and effectively Make quick and concise decisions Concentrate on priority tasks with frequent interruptions Maintain high alert of dangers and obstacles outside of and inside of transit trains. Interact with the public that may include working to defuse situations with individuals who may at times become aggressive or violent in nature if escalated. If needed, escalate to law enforcement to intervene Physically: Sit frequently for long periods of time Walk and stand periodically while on duty, in stations, along the alignment or throughout various Purple Line facilities. Bend, twist, and turn frequently and consistently during shift Work in adverse weather conditions Lifts light loads at times ( Bending or stooping while inspecting vehicles Work in an office environment and remotely in a vehicle Additional/Miscellaneous/Special Requirements: Acceptable drug/alcohol screen and pre-employment physical (including vision and hearing requirements) results upon hire and as regularly required by policy for position May be required to attend training, meetings, and classes for continued professional development which may require local travel within the Washington Metropolitan area Acceptable driving record must be maintained throughout entirety of employment Must pass a pre-employment drug and alcohol screening and be willing to comply with the PLTO Drug and Alcohol Policy Must be eligible to work in the U.S. and successfully pass a pre-employment background check A valid Driver's License is required, and a valid Maryland license is preferred Education and Experience: High school diploma or GED required. Bachelor's degree or higher from an accredited college or university with major coursework in Business Administration or a related field preferred A minimum of two (2) years of experience in providing instructions or directions to others in a professional setting is required Five (5) years of experience working in transit is desirable, including one (1) year of experience in management/supervision, dispatch, and/or scheduling. is highly preferred Experience working in a union environment is preferred Any combination of education and experience equivalent to graduation from an accredited college or university with a bachelor's degree or higher may be considered
    $71k-81k yearly 60d+ ago
  • Steel Shop Production Manager

    Ernest Maier Block

    Production supervisor job in Gaithersburg, MD

    Job DescriptionLocation: MD: Gaithersburg - Steel RequirementsOversee day to day operation of Fabrication and customer service. Review shop drawings for content and accuracy. Assigns duties based, assesses accurate completion and maintains functionality and order as shop work progresses. MUST HAVE PREVIOUS STEEL EXPERIENCE DUTIES & RESPONSIBILITIES The duties and responsibilities of the Shop Manager include but are not limited to the following: Read and Layout of shop drawings. Assigns/ delegates shop work. Oversees that work is completed on time and per spec. Maintains inventory- verifying assigned work has adequate material to ensure completion as well as coordinates with Yard manager to ensure stocked material is available. Coordinates with Project Management team and Estimating on scheduling of commercial work, completion dates and material requirements. Communication is paramount on maintaining workflow and productivity. Coordinates with Inside Sales to ensure lead times are expeditious and also accommodate all other shop work load. Coordinates with Yard manager to maintain proper equipment (PM) Preventative Maintenance, timely reporting and repairs for equipment that is malfunctioning or broken. Prioritizes Safety, leads tool talks, ensures shop personnel are practicing safe use of equipment and are using PPE. Reports on production and shop needs at weekly Steel Production meetings. ACCOUNTABILITIES The Shop Manager will report and give feedback to management outlining progress toward the following goals: Timely and Efficient production of Commercial Fabrication while maintaining volume and accuracy of Residential Fabrication. Maintain stocked, pre-cut and rebar to ensure availability for sale and fabrication requirements. Benefits offered: Paid time off Health insurance Dental insurance Healthcare spending or reimbursement accounts such as HSAs or FSAs Retirement benefits or accounts About Ernest Maier: Since 1926, Ernest Maier has been all about construction. Starting as Washington DC's best and most trusted masonry block manufacturer. The Ernest Maier family has grown to provide an array of concrete and building solutions to Mid-Atlantic (DC, Delaware, Maryland, and Virginia) contractors, architects, engineers, designers, and homeowners. Operating in these locations under our brands: Bay Ready Mix, Concrete Building Systems, Ernest Maier, Gomoljak, Parker Block, and Skyline Brick. We manufacture and/or distribute aggregates, block, drainage, hardscaping, insulation, masonry, precast concrete, ready mix concrete, steel, tools, and more
    $50k-85k yearly est. 30d ago
  • line supervisor

    Swingers Dupont

    Production supervisor job in Washington, DC

    Job Description Knead Hospitality + Design is hiring for Line Cooks! We are seeking hospitality professionals to join our growing family of restaurants currently featuring ten concepts over twenty locations and growing: SUCCOTASH (multiple locations)| MI VIDA (multiple locations) | BISTRO DU JOUR (multiple locations) | THE GRILL (multiple locations) | GATSBY | MAH-ZE-DAHR BAKERY (multiple locations) | MI CASA | TU TACO (multiple locations) | LIL' SUCCOTASH (multiple locations) | KNEADZA PIZZA (multiple locations) | Whether you long to be a part of a restaurant opening, or wish to join a well-oiled and busy restaurant, we have opportunities to help you take your career in a new direction. At KNEAD, you'll have the opportunity to work in many concepts allowing you to expedite your professional growth: French / Bistro Du Jour Steak / The Grill Mexican or Tex-Mex / Mi Vida or Mi Casa Southern Steakhouse / Succotash PRIME Re-imagined American Diner / Gatsby Upscale Bakery / Mah-Ze-Dahr QSR / Lil' Succotash, Tu Taco or Kneadza Pizza Job Types: Full-time, Part-time Pay: From $19.00 per hour Benefits: • 401(k) • Dental insurance • Employee discount • Flexible schedule • Health insurance • Paid time off • Referral program • Vision insurance Restaurant type: • Casual dining restaurant • Upscale casual restaurant Shift: • 8 hour shift Weekly day range: • Monday to Friday • Weekend availability Work Location: In person
    $19 hourly 30d ago
  • Fence Production Manager

    Gulfstream Strategic Placements

    Production supervisor job in Jessup, MD

    This is a permanent, full time position with great benefits and salary offer as well as career growth opportunities. We are a large commercial and military construction sub-contractor that completes many medium and large construction projects in VA and MD. Responsibilities: Hiring and training new crew leaders to be successful in the field. Managing and overseeing crews, equipment maintenance, and policies to ensure project on time. Build and maintain a strong relationship with current and potential clients to ensure services/administration support are being met and exceeding their expectations. Ability to solve any problems to ensure projects and all crew consistent progress. Requirements: Local Stable work history 7+ years of experience of overseeing production
    $51k-87k yearly est. 60d+ ago
  • Production Manager

    Ram Jack

    Production supervisor job in Crofton, MD

    Benefits: * 401(k) * 401(k) matching * Company car * Paid time off * Training & development Ramjack Chesapeake is a commercial and residential foundation repair contractor. We are expanding our team and hiring a Production Manager to help accelerate our expansion in the foundation repair industry. If you think logistically, like to create, and refine systems, we want to hear from you. Our ideal candidate is one that can lead and inspire their team, is driven and has an entrepreneurial mindset. You should also be a critical thinker and ready to assist with problem solving in the field. What we are offering- * Growing Company with a Friendly Workplace * Full-time position, year-round * Competitive Pay range, based upon experience. * Paid Holidays * Paid Time Off * 401k with a match * Company vehicle to use during work hours. * Company cell phone Duties and responsibilities that are required for this position: * Manage multiple jobsites across territory MD/DC * Oversee day-to-day operations of crews. * Management of equipment, and materials * Occasional hands-on production work in the field to ensure quality control and maintain job flow. * Prepares and makes sure that all equipment and materials and job details are ready before the day begins for each team. * Collaborates and works with other staff to ensure customer, employees, and job site needs and quality are met. * Training of team personnel and employee development * Creates systems and processes to increase efficiency. * Participates in sharing of best-practices with other Managers and key-personnel throughout the company as well as participates in meetings as needed in person or remotely. * Accurate submission of all required documentation and reports in a timely manner. * Manages Safety Records and Safety compliance of teams and other staff ensuring all incidents, accidents, and injuries are reported promptly. Requirements include HS Diploma or equivalent, valid driver's license and ability to be insured on the company policy, 3 years in construction industry experience or similar experience in a comparable industry. You must have basic computer skills for job documents and plan sets. You will also need great communication skills, excellent staff management, quality control, and customer service skills. In addition, you must be able to lift 50 lbs. alone and be able to work flexible hours. You must also be fluent in English - all aspects. Other sought-after skills are heavy equipment operations, welding, and mechanically inclined persons. If you are chosen for an interview, we will go into more depth regarding the duties and requirements. If all this sounds like you would be a good fit, we want to see your complete application! Ram Jack is dedicated to providing outstanding foundation services for a wide range of customers throughout North America. Our mission is to be recognized for lasting foundation solutions and exceeding customer expectations-- nothing more, nothing less. Providing quality first, safety always, complete integrity, and delivery that is on time, is a part of our core values. For more than 40 years, Ram Jack has restored stability to many homes and equipped engineers with custom solutions.
    $50k-87k yearly est. 54d ago
  • Production Manager (Bilingual in Spanish)

    Class Produce Group LLC

    Production supervisor job in Jessup, MD

    Description: The Production Manager works directly with the Plant Manager, Operations Manager and Productions Supervisors. Must be involved with the day-to-day planning, coordination and control of the manufacturing process and ensure that products are produced efficiently and meet the customers' expectations. Must ensure that yields are high. Responsible for the ordering of raw and finished resources including packaging materials. Responsible for hiring employees when necessary. Works with Operations Manager to continually improve the production processes. JOB DESCRIPTION: Oversees all production department Monitor accuracy on inventory Able to make decisions based on customer preferences Evaluations and wage increase recommendations Handle and control daily personnel or production issues Performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments. Work with Shipping Department to make sure to ship the orders on time. Establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals. Exercises wide latitude in determining objectives and approaches to critical assignments. Quality control to ensure food and health and safety Develop staff including conducting team meetings performing reviews and hiring staff Maintain inventory of raw and finished stock, packaging materials and human resources Work with operations manager to implement improvements and production procedures Implement and maintain health and food safety programs, as well as GMP's BENEFITS: Medical, Vision, Dental insurance and many more voluntary coverage options Company paid Disability, Life and Identity Theft insurance. FMLA, 401K, Matching and Profit Sharing (when eligible), FSA and HSA options Paid Vacation, Sick Leave and Holidays And much more! COMPENSATION: $65,000 to $75,000 depending on experience SCHEDULE: Monday to Friday 6:00AM to 4:00PM, some weekends when necessary. Requirements: TRAINING, SKILLS, LICENSES: Ability to communicate effectively in English and Spanish Ability to manage staff productively and efficiently Basic competency with computer systems Math and Analytical skills WORKING CONDITIONS: While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk, use hands to handle or feel and reach with hands and arms. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. EOE/Vet/Disabled
    $65k-75k yearly 27d ago
  • Production Operator

    Scientific Search

    Production supervisor job in Chantilly, VA

    Production Operator I - III (Solid Dosage/OSD Manufacturing) Manufacturing Job Type: Full-time Shift Availability 1st Shift: 7:00 am - 3:30 pm EST 2nd Shift: 3:00 pm - 11:30 pm EST Training: Must be available for training from 8:30 am - 5:00 pm EST for one month. Job Summary The Production Operator is responsible for tasks associated with drug product processing, ensuring adherence to current Good Manufacturing Practices (cGMPs), customer specifications, and Standard Operating Procedures (SOPs). Tasks may vary in complexity, scope, and sequence, and the role requires recognizing issues to improve efficiency, throughput, and quality. Operators manage production schedules and contribute to troubleshooting process issues, ensuring safe, efficient operations. Key Responsibilities Production Operate pharmaceutical production machinery, following procedures for manufacturing activities such as weighing, blending, dispensing, mixing, granulating, drying, compressing, and encapsulating. Adhere to SOPs to ensure material purity and proper equipment usage. Verify materials against Product ID Labels, QC release tags, and Batch Production Records. Clean and perform machine changeovers, conduct in-process product quality checks, and document results accurately. Follow assigned schedules and participate in debriefs to address any production issues. Documentation Maintain accurate documentation of manufacturing processes in batch records, logbooks, and protocols. Complete and attach verification tickets, updating status boards as needed. Continuous Improvement Assist in troubleshooting, participate in improvement projects, and address deviations with the supervisor. Safety & Compliance Comply with all cGMP, SOP, policy, and safety requirements. Participate in safety meetings and maintain a clean, organized work area. Training Fulfill all training requirements, including machine-specific training. Teamwork & Collaboration Share knowledge with team members, contributing to the overall success of projects and initiatives. Requirements Trainee - Level I Operator: High school diploma, GED, or Associate Degree. 1-3 years of experience in a physically demanding environment. Proficiency in English (verbal and written). Level II Operator (OSD/Solid Dose Manufacturing Experience Required) High school diploma, GED, or Associate Degree. 3-7 years of experience in OSD pharmaceutical manufacturing. Forklift certification may be required for specific roles. Level III Operator (OSD/Solid Dose Manufacturing Experience Required) High school diploma, GED, or Associate Degree. 7+ years of pharmaceutical manufacturing experience, with relevant certification or demonstrated proficiency. Required Knowledge & Skills For Levels II & III Experience in solid dose manufacturing (OSD) and equipment operation. Proficiency in areas like Compression, Granulation, Encapsulation, Coating, etc. Familiarity with FDA regulations, GMP, Lean Manufacturing, and Six Sigma principles. Basic math, reading, and problem-solving skills. Ability to participate in Continuous Improvement projects. Physical Requirements Ability to stand for extended periods, lift at least 50 pounds, climb ladders, wear a respirator, and all required PPE (safety glasses, earplugs, safety shoes). Apply if you're eager to contribute to high-quality production in a regulated environment with opportunities for growth. Send us an email to ************************ and tell me why you're interested.
    $23k-33k yearly est. 2d ago
  • Bakery Production Supervisor

    Fresh Baguette

    Production supervisor job in Germantown, MD

    Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two commissaries, and a thriving wholesale business. We serve hundreds of coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year. Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. Bakery Production Supervisor Artisan Bread and Croissant Bakery Germantown, MD | Full-Time Pay: $50,000$65,000 per year Benefits Health Insurance after 90 days Paid Vacation Free Lunch 401(k) and 401(k) match 40% Employee discount Anniversary Gift Card Exciting growth opportunities Join Our Growing Team at Fresh Baguette! Were looking for a hands-on Bakery Production Supervisor to lead and work alongside our team in our Germantown commissary bakery. This is not an office or purely operational roleyoull be on the production floor shaping dough, supervising baking, and ensuring every product meets our high standards. About the Work Environment Our commissary bakery is a large-scale, industrial production setting with: Industrial machinery and loud noise from mixers, sheeters, and ovens Hot and cold temperatures from ovens, proofers, and walk-in refrigerators A clean, production-focused environment designed for efficiency and high-volume baking If you thrive in fast-paced, hands-on production environments, this is the perfect role for you. What Youll Do Lead and work side-by-side with a team of 10+ bakers in daily production Perform hands-on baking tasks, including: Mixing doughs and batters Sheeting and laminating dough Shaping and proofing breads and pastries Baking and finishing products to Fresh Baguette standards Foster a positive, supportive team environment where bakers feel empowered to excel Guide the team, resolve issues, and maintain steady production flow to meet quality and deadlines Train and coach team members on techniques, safety, and efficiency Monitor workflow and implement continuous improvements in production Ensure a safe, clean, and professional work environment Maintain a fast-paced production rhythmproducing hundreds of products daily What Youll Need 1+ years as a Sous-Chef Baker, supervising a bakery or production team (10+ employees) Baking Expertise: 1+ years of experience in a commissary bakery, large-scale production kitchen, or similar setting. Experience with industrial baking machinery is a plus. Bread & Pastry Knowledge: Strong understanding of bread mixing, fermentation, shaping, and baking, as well as pastry and culinary fundamentals. Artisan Baking Experience: 1+ years of experience in artisan bread baking, French baking, or Viennese preferred Comfort with physical work: lifting, bending, and standing for long periods, working in hot and cold environments with loud machinery Education: High school diploma or equivalent required; culinary training or Associate degree in Baking/Pastry Arts preferred Full open availability, including early mornings, evenings, weekends, and holidays as required Additional Requirements Reliable transportation to work Authorized to work in the U.S. Proficiency in English Ability to work with computers and technology efficiently Strong problem-solving and decision-making skills Physical stamina and dexterity to work in demanding environments such as lifting 75lbs+, reaching, bending, standing for 8+ hours, etc. Why Join Fresh Baguette? Were more than a bakerywere a team passionate about quality, craftsmanship, and creating special moments for our customers. If you love baking, leading teams, and working in a true production environment, this is the role for you. Apply Today! Learn more: ****************************** PI0f221df34b04-31181-39162411
    $50k yearly 7d ago
  • Beneficiary Help Line Supervisor

    Cybermedia Technologies

    Production supervisor job in Reston, VA

    CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Beneficiary Helpline Supervisor is responsible for daily oversight, quality assurance, and operational support for the SSA Beneficiary Helpline. This position supports the Helpline Manager in ensuring all Service Level Agreements (SLAs) are met, providing leadership to helpline representatives and maintaining high customer service standards. The Supervisor manages certification training programs for new and current staff, monitors team performance, and serves as the primary escalation point for complex beneficiary inquiries. Additional responsibilities include preparing operational and performance reports, conducting call reviews and side-by-sides to evaluate team quality, and enforcing compliance with SSA policies, security, privacy, and data protection requirements. The Supervisor also assists with scheduling, resource allocation, and coordination of leave management. Duties and Responsibilities: • Supervise daily activities of helpline staff, providing guidance, coaching, and feedback. • Ensure Service Level Agreements (SLAs) are met or exceeded, monitoring key performance indicators. • Oversee certification and training of new and existing helpline representatives. • Prepare and submit regular operational and performance reports to management. • Serve as primary escalation point for complex or escalated beneficiary calls or issues. • Conduct call reviews and spot checks to ensure quality and compliance. • Identify and resolve operational issues to maintain efficient service delivery. • Ensure compliance with SSA policy, security, privacy, and data protection requirements. • Assist with scheduling, resource allocation, and leave management. Requirements: Bachelor's degree with 2-4 years relevant experience, or high school diploma/GED with 8-10 years directly related helpline/contact center experience. • Supervisory or team lead experience in customer service, preferably in government or benefit programs. • Excellent verbal and written communication skills; strong conflict resolution abilities. • Experience in staff training, coaching, and performance evaluation. • Proficient with call center technology, CRM systems, and Microsoft Office Suite. • Analytical skills to monitor performance metrics and prepare reports. • Solid organizational and decision-making skills. • Knowledge of privacy, security, and confidentiality regulations, such as FISMA or HIPAA. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays
    $49k-83k yearly est. Auto-Apply 17d ago

Learn more about production supervisor jobs

How much does a production supervisor earn in Washington, DC?

The average production supervisor in Washington, DC earns between $46,000 and $106,000 annually. This compares to the national average production supervisor range of $43,000 to $91,000.

Average production supervisor salary in Washington, DC

$70,000

What are the biggest employers of Production Supervisors in Washington, DC?

The biggest employers of Production Supervisors in Washington, DC are:
  1. Airliquidehr
  2. George Mason University
  3. State of West Virginia
  4. Airgas
  5. Amrize
  6. Fresh Baguette
  7. One Diversified, LLC
Job type you want
Full Time
Part Time
Internship
Temporary