Production support analysts perform duties across multiple areas of information technology (I.T), such as computer hardware, server software, networking, telecommunications, computer support, etc. They are responsible for the stability, integrity, and operations of systems. They conduct analysis, plan, design, and evaluate a variety of I.T tools.
As a production support analyst, you will be required to provide two-tier support to all applications and provide assistance to all end users. You'll also schedule jobs and analyze all vendor applications. Other responsibilities may include administering and implementing all new systems, documenting all production applications, and resolving any issues.
Educational requirements include a bachelor's degree in computer science or equivalent. Certifications in certain software applications may also prove beneficial. The average hourly salary for the position is $34.71, which amounts to $72,204 annually. The career is expected to grow 10% in the near future, resulting in various job opportunities being created across the United States.
There is more than meets the eye when it comes to being a production support analyst. For example, did you know that they make an average of $37.76 an hour? That's $78,535 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many production support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
If you're interested in becoming a production support analyst, one of the first things to consider is how much education you need. We've determined that 67.4% of production support analysts have a bachelor's degree. In terms of higher education levels, we found that 11.3% of production support analysts have master's degrees. Even though most production support analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a production support analyst. When we researched the most common majors for a production support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on production support analyst resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a production support analyst. In fact, many production support analyst jobs require experience in a role such as computer operator. Meanwhile, many production support analysts also have previous career experience in roles such as programmer analyst or technical support specialist.