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Production Support Analyst Careers

Production support analysts perform duties across multiple areas of information technology (I.T), such as computer hardware, server software, networking, telecommunications, computer support, etc. They are responsible for the stability, integrity, and operations of systems. They conduct analysis, plan, design, and evaluate a variety of I.T tools.

As a production support analyst, you will be required to provide two-tier support to all applications and provide assistance to all end users. You'll also schedule jobs and analyze all vendor applications. Other responsibilities may include administering and implementing all new systems, documenting all production applications, and resolving any issues.

Educational requirements include a bachelor's degree in computer science or equivalent. Certifications in certain software applications may also prove beneficial. The average hourly salary for the position is $34.71, which amounts to $72,204 annually. The career is expected to grow 10% in the near future, resulting in various job opportunities being created across the United States.

There is more than meets the eye when it comes to being a production support analyst. For example, did you know that they make an average of $33.42 an hour? That's $69,512 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Production Support Analyst Do

There are certain skills that many production support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a production support analyst, we found that a lot of resumes listed 10.1% of production support analysts included application support, while 8.0% of resumes included management system, and 5.7% of resumes included unix. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the production support analyst job title. But what industry to start with? Most production support analysts actually find jobs in the finance and technology industries.

How To Become a Production Support Analyst

If you're interested in becoming a production support analyst, one of the first things to consider is how much education you need. We've determined that 60.0% of production support analysts have a bachelor's degree. In terms of higher education levels, we found that 10.1% of production support analysts have master's degrees. Even though most production support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a production support analyst. When we researched the most common majors for a production support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on production support analyst resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a production support analyst. In fact, many production support analyst jobs require experience in a role such as computer operator. Meanwhile, many production support analysts also have previous career experience in roles such as programmer analyst or technical support specialist.

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Average Salary
$69,512
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
90,907
Job Openings

Production Support Analyst Career Paths

Top Careers Before Production Support Analyst

Top Careers After Production Support Analyst

Production Support Analyst Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Production Support Analyst

Production Support Analysts in America make an average salary of $69,512 per year or $33 per hour. The top 10 percent makes over $79,000 per year, while the bottom 10 percent under $60,000 per year.
Average Salary
$69,512
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Redmond, WA
Salary Range82k - 102k$92k$91,959
San Francisco, CA
Salary Range80k - 105k$92k$91,821
Jersey City, NJ
Salary Range71k - 99k$84k$84,300
Richmond, VA
Salary Range71k - 95k$83k$82,566
Stamford, CT
Salary Range69k - 97k$82k$82,492
New York, NY
Salary Range67k - 94k$80k$79,857
$58k
$105k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Peoplesoft HCM Production Support Analyst
Peoplesoft HCM Production Support Analyst
Randstad
Randstad
06/22/2021
06/22/2021
$135,65506/22/2021
$135,655
Production Support Consultant-Application Analyst
Production Support Consultant-Application Analyst
Comerica
Comerica
05/01/2021
05/01/2021
$65,00005/01/2021
$65,000
Analyst, Production Support Multi-Family
Analyst, Production Support Multi-Family
Jones Lange Lasalle Inc.
Jones Lange Lasalle Inc.
03/27/2021
03/27/2021
$50,00003/27/2021
$50,000
Production Support Analyst
Production Support Analyst
Global Data Management, Inc.
Global Data Management, Inc.
03/22/2021
03/22/2021
$117,89403/22/2021
$117,894
Production Support Analyst
Production Support Analyst
ATOS Syntel Inc.
ATOS Syntel Inc.
03/19/2021
03/19/2021
$80,85003/19/2021
$80,850
See More Recent Salaries

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Production Support Analyst Demographics

Gender

male

61.8 %

female

33.7 %

unknown

4.5 %

Ethnicity

White

60.0 %

Asian

13.8 %

Hispanic or Latino

12.7 %

Foreign Languages Spoken

Spanish

40.7 %

Japanese

11.1 %

Cantonese

7.4 %
See More Demographics

Production Support Analyst Education

Degrees

Bachelors

60.0 %

Certificate

12.6 %

Associate

12.1 %

Top Colleges for Production Support Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Online Courses For Production Support Analyst That You May Like

PL/SQL by Example - Beginner to Advanced PL/SQL
udemy
4.4
(4,455)

Using PL/SQL learn how to combine the efficiency of SQL & Procedural Language(PL) to build a powerful PL/SQL Application...

10 Things Every Production SQL Server Should Have
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4.4
(464)

The Bare Essentials Every SQL Server Production Server Should Have...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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Top Skills For a Production Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.1% of production support analysts listed application support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Production Support Analyst

Some places are better than others when it comes to starting a career as a production support analyst. The best states for people in this position are Delaware, Washington, California, and New Jersey. Production support analysts make the most in Delaware with an average salary of $93,049. Whereas in Washington and California, they would average $91,372 and $87,001, respectively. While production support analysts would only make an average of $84,486 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Production Support Analyst Jobs:
2,134
Highest 10% Earn:
$113,000
Location Quotient:
1.29
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Michigan

Total Production Support Analyst Jobs:
2,354
Highest 10% Earn:
$100,000
Location Quotient:
1.34
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Virginia

Total Production Support Analyst Jobs:
2,452
Highest 10% Earn:
$110,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Production Support Analyst Employers

1. Infosys Public Services
4.1
Avg. Salary: 
$64,368
Production Support Analysts Hired: 
1,700+
2. IBM
4.8
Avg. Salary: 
$73,979
Production Support Analysts Hired: 
97+
3. JPMorgan Chase & Co.
4.9
Avg. Salary: 
$96,018
Production Support Analysts Hired: 
34+
4. Bank of America
4.8
Avg. Salary: 
$89,184
Production Support Analysts Hired: 
30+
5. AT&T
4.7
Avg. Salary: 
$95,630
Production Support Analysts Hired: 
29+
6. Citigroup
4.8
Avg. Salary: 
$92,729
Production Support Analysts Hired: 
28+
Updated October 2, 2020