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Production support analysts perform duties across multiple areas of information technology (I.T), such as computer hardware, server software, networking, telecommunications, computer support, etc. They are responsible for the stability, integrity, and operations of systems. They conduct analysis, plan, design, and evaluate a variety of I.T tools.

As a production support analyst, you will be required to provide two-tier support to all applications and provide assistance to all end users. You'll also schedule jobs and analyze all vendor applications. Other responsibilities may include administering and implementing all new systems, documenting all production applications, and resolving any issues.

Educational requirements include a bachelor's degree in computer science or equivalent. Certifications in certain software applications may also prove beneficial. The average hourly salary for the position is $34.71, which amounts to $72,204 annually. The career is expected to grow 10% in the near future, resulting in various job opportunities being created across the United States.

There is more than meets the eye when it comes to being a production support analyst. For example, did you know that they make an average of $37.76 an hour? That's $78,535 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Production Support Analyst Do

There are certain skills that many production support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

Learn more about what a Production Support Analyst does

How To Become a Production Support Analyst

If you're interested in becoming a production support analyst, one of the first things to consider is how much education you need. We've determined that 67.4% of production support analysts have a bachelor's degree. In terms of higher education levels, we found that 11.3% of production support analysts have master's degrees. Even though most production support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a production support analyst. When we researched the most common majors for a production support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on production support analyst resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a production support analyst. In fact, many production support analyst jobs require experience in a role such as computer operator. Meanwhile, many production support analysts also have previous career experience in roles such as programmer analyst or technical support specialist.

Production Support Analyst Career Paths

Average Salary for a Production Support Analyst

Production Support Analysts in America make an average salary of $78,535 per year or $38 per hour. The top 10 percent makes over $98,000 per year, while the bottom 10 percent under $62,000 per year.
Average Production Support Analyst Salary
$78,535 Yearly
$37.76 hourly
$62,000
10 %
$78,000
Median
$98,000
90 %

What Am I Worth?

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Production Support Analyst Education

Production Support Analyst Majors

18.0 %

Production Support Analyst Degrees

Bachelors

67.4 %

Associate

13.7 %

Masters

11.3 %

Top Colleges for Production Support Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Production Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.1% of production support analysts listed application support on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Production Support Analyst Resume templates

Zippia allows you to choose from different easy-to-use Production Support Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Production Support Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Production Support Analyst Resume

Production Support Analyst Demographics

Production Support Analyst Gender Distribution

Male
Male
67%
Female
Female
33%

After extensive research and analysis, Zippia's data science team found that:

  • Among production support analysts, 33.3% of them are women, while 66.7% are men.

  • The most common race/ethnicity among production support analysts is White, which makes up 57.4% of all production support analysts.

  • The most common foreign language among production support analysts is Spanish at 40.7%.

Online Courses For Production Support Analyst That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
PL/SQL by Example - Beginner to Advanced PL/SQL
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Using PL/SQL learn how to combine the efficiency of SQL & Procedural Language(PL) to build a powerful PL/SQL Application...

10 Things Every Production SQL Server Should Have
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The Bare Essentials Every SQL Server Production Server Should Have...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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Best States For a Production Support Analyst

Some places are better than others when it comes to starting a career as a production support analyst. The best states for people in this position are Washington, California, New Mexico, and Oregon. Production support analysts make the most in Washington with an average salary of $95,139. Whereas in California and New Mexico, they would average $90,758 and $86,379, respectively. While production support analysts would only make an average of $84,881 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Production Support Analyst Jobs:
2,134
Highest 10% Earn:
$119,000
Location Quotient:
1.29 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Mexico

Total Production Support Analyst Jobs:
470
Highest 10% Earn:
$102,000
Location Quotient:
1.06 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Production Support Analyst Jobs:
8,685
Highest 10% Earn:
$111,000
Location Quotient:
1.31 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Production Support Analysts

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Top Production Support Analyst Employers

Most Common Employers For Production Support Analyst

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Citi$117,012$56.2628
2T-Mobile$108,064$51.9516
3JPMorgan Chase & Co.$106,537$51.2242
4Blue Cross Blue Shield of North Carolina$106,432$51.1710
5Allstate$104,304$50.158
6AT&T$103,169$49.6033
7State Street$102,861$49.4517
8Goldman Sachs$101,785$48.949
9Credit Suisse$94,653$45.519
10Airline Tariff$94,489$45.4319

Becoming a Production Support Analyst FAQs

How much does a production support analyst make?

A production support analyst makes $67,000 a year, on average ($32.45 an hour). A production support analyst Just starting can expect to make around $49,000 a year.

In contrast, a senior production support analyst with ten or more years of experience averages $91,000 a year. Other factors such as location and industry can also impact how much a production support analyst can earn.

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