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Become A Production Support Analyst

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Working As A Production Support Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Production Support Analyst Do At Wells Fargo

* Acts as a technical lead to lead and resolve complex technical issues related to technology and business domain involved.
* Uses expert knowledge of Banking specific subject matter combined with web technologies.
* Demonstrated ability to influence management on technical or business solutions.
* Demonstrated ability to apply core Java design patterns, application of technical principles, practices, and procedures to multiple applications.
* Provides design and coding direction to less experienced staff or develops highly complex original code.
* Develops design documentation, departmental technical guidelines, checklists, software engineering best practices and How-to guides for developers.
* Assures quality, security and compliance requirements are met for supported area and oversees project and release rollout to production.
* Act as an internal consultant within technology and business groups by evaluating current processes and recommending solutions extend current capabilities
* Provide leadership to offshore production support team.
* Communicate with business, technical groups and with various levels of management

What Does A Production Support Analyst Do At Hire It People, LLC

* Performs as the primary point of contact between the customer user community and the contractor in compiling specifications for information systems development
* Supervises subordinate personnel and is responsible for continuity training and employee development (5
* support staff)
* Provides enterprise-level information technology recommendations and solutions in support of customer requirements
* Serve as the chair of the Operations Review Board (ORB).
* Applies industry best-practices and expertise regarding emerging technologies, risk mitigation, and continuity planning
* Plans, directs, and executes requirements analysis, business process modeling for large-scale development and operationsprojects
* Plans and conducts tests, and may establish environments for testing
* Ensures accurate documentation of technical specifications and processes/procedures

What Does A Production Support Analyst Do At CGI Technologies and Solutions, Inc.

* CGI is seeking a Senior Production Support Analyst with in-depth applications support experience in a UNIX environment supporting Java based applications and autosys jobs.
* Experience supporting Banking, Finance, or Mortgage Banking projects as part of Production Support Team is a big plus.
* This role will be directly involved in providing day to day production support for multiple mission critical applications running in production.
* Candidate will be supporting the Accounting portfolio as part of Production Support.
* Provides day to day production support for multiple mission critical applications running in a production Unix environment.
* Troubleshoot production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch job failures, and databases.
* Note interruptions or bugs in operation; develop data extractions or develop reports from requests or requirements; track, investigate and analyze data and applications issues; and assist with planning and testing of application, confirmation and database changes, and installation of upgrades and patches.
* Escalate unresolved issues to appropriate team and personnel and interface with business teams.
* Support application releases requiring execution of Autosys jobs, Unix and database script execution.
* Support and perform compliance activities.
* This role will also include Pre
* Implementation analysis and guidance for applications migrating to production.
* Candidate will analyze and understand the pre-implementation needs such as personnel, supporting products and technologies, application functionality, batch processes, online processes, maintenance processes, testing needs, and documentation required to support applications migration in production and contingency environments.
* Candidate should have a solid background in providing production support so they have a good understanding of the requirements.
* Background should include previous experience in the following areas:
* Provide production support for medium and highly complex applications
* Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (mainly Oracle).
* Prepare and coordinate communications to stakeholders
* Create, investigate, and track solutions to application errors reported
* Escalate unresolved issues to appropriate team and personnel
* Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business team/s
* Update user documentation and conducting training
* May mentor or guide work of less experienced support personnel
* Required qualifications to be successful in this role:
* years of related experience, including hands-on production support
* Experience on Java/J2EE applications
* Experience with Web logic
* Knowledge of UNIX, ETL, Java/SOA and Oracle platforms
* Understanding RDBMS and UNIX/Linux
* Pre
* Implementation Production Support Analysis
* High Level (6+ years) Unix expertise – navigation, scripting, command level
* Sybase/Oracle databases (medium level expertise w/SQL)
* Excellent problem solving and analytical skills
* Ability to troubleshoot complex issues
* Excellent written and oral communication skills
* Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
* Knowledge of enterprise database concepts
* Service Now or other ticketing system (ticket life cycle)
* Autosys or other job scheduling system (Debugging failed job)
* Support application releases
* Testing
* Understanding of log files, execution of scripts, autosys and other production processes
* Bachelors Degree in applicable field

What Does A Production Support Analyst Do At Jpmorgan Chase

* Supports the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
* Develops deep analytical thinking using root cause analysis, management communication and client relationship management in partnership with Infrastructure Support team members
* Collaborates to ensure all production changes are made in accordance with lifecycle methodology and risk guidelines
* Manages activities related to maintenance of the application systems that are running the daily operations of the firm
* Oversight for the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
* Manages the production changes made in accordance with lifecycle methodology and risk guidelines and data management
* Strong Level 2 Production Support skills for multiple applications in a primarily UNIX environment.
* Ability to lead and coordinate timely issue resolution activities for critical applications in partnership with other technical resolvers from database, web service, network, storage, OS system admin, application developer, and management teams.
* Experience with Java, UNIX OS and scripting, SQL query, System Analyst, web services, monitoring, documentation, change control, troubleshooting, and process improvement.
* JPMorgan Chase is an equal opportunity and affirmative action employer

What Does A Production Support Analyst Do At Penske

* Production Support – Span of responsibilities include:
* Mainframe ID creation and maintenance, ACF2 Security management & CA7
* Scheduling
* Desktop support coordination if needed
* Management of support queues for reported problems
* Network share maintenance
* Customer Repository maintenance
* DR quarterly test coordination and documentation
* Server log audits for windows, HPUX, and LMS
* Server patching notification and coordination
* Coordination and facilitation of all change management meetings and requests
* Minor Project Management for DCC Implementations, Support Central Site
* Maintenance, Mainframe printer setups
* Capacity Planning – Storage, servers and Databases
* Enterprise Monitoring – Including:
* Proactive alerting for hardware performance and availability, network and
* application performance
* Disk space monitoring including capacity and utilization alerts, and data
* communications connectivity.
* Research, analysis and reporting of said monitoring environments.
* Audits
* Actively coordinate and participate in Corporate Audits as needed, including IT
* Controllership, Customer requested audits, and SSAE18 audits.
* Provide
* documentation, process evidence, testing and remediation as required.
* Disaster Recovery
* Actively participates in and coordinates scheduled quarterly DR tests across all
* departments in IT.
* Coordinate mini-tests monthly or as required.
* Maintain
* accurate DR documentation including shutdown and startup sequences, open
* issues, and known risks.
* Maintain the DR desktop image used at our offsite
* location, and provided quarterly imaging of the desktops in Beachwood Fast
* Restart rooms.
* Health Metrics
* Provide weekly reports for problem tickets by volume and customer.
* week
* trending charts, root cause analysis counts, data comm.
* Outage reports, and
* special reports or data collection as needed.
* Additional Responsibilities include:
* Invoice processing
* Receiving, coding, scanning and processing of data communication and other
* IT related invoices.
* Invoices are processed daily, and then logged into various
* areas for tracking purposes.
* Monthly accruals: Including tracking and reporting to the AP department, and any
* research necessary for invoices or disputes.
* Other projects as assigned by the supervisor

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How To Become A Production Support Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Production Support Analyst jobs

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Real Production Support Analyst Salaries

Job Title Company Location Start Date Salary
Production Support (Computers Systems) Analyst The Matlen Silver Group, Inc. Charlotte, NC Aug 31, 2015 $158,612
System/Production Support Analyst Software Guidance & Assistance, Inc. Parkton, NC Nov 02, 2016 $125,546
Production Support Systems Analyst IV Airline Tariff Publishing Company (Atpco) Dulles Town Center, VA Sep 22, 2016 $123,718
Production Support Analyst Diversant LLC Red Bank, NJ Oct 28, 2016 $118,165
Production Support Analyst III Bluecross and Blueshield Association Washington, DC Jul 25, 2016 $113,000 -
$125,000
Production Support Analyst III Bluecross and Blueshield Association Washington, DC Aug 08, 2016 $113,000 -
$135,000
Systems Production Support Analyst Software Guidance & Assistance, Inc. Morrisville, NC Aug 03, 2015 $110,300
Production Support Analyst II Blue Cross Blue Shield Association Chicago, IL Oct 19, 2015 $110,000
Systems/Production Support Analyst Software Guidance and Assistance, Inc. Tarrytown, NY Oct 19, 2015 $110,000
Production Support Analyst Diversant LLC Jersey City, NJ Sep 21, 2015 $110,000 -
$120,000
Production Support Analyst Tata Consultancy Services Limited New York, NY Mar 18, 2016 $107,610
Production Support Analyst III Bluecross and Blueshield Association Chicago, IL Jul 23, 2016 $105,955 -
$130,000
Systems Production Support Analyst Software Guidance & Assistance, Inc. Morrisville, NC Sep 08, 2016 $105,300
Production Support Analyst Data, Inc. Montvale, NJ Aug 26, 2015 $105,000 -
$115,000
Production Support Analyst-US Infosys Limited Charlotte, NC Jan 11, 2016 $71,862
E-Commerce Production Support Analyst Retail Services and Systems, Inc. (DBA Total Wine Bethesda, MD Aug 08, 2016 $71,760 -
$95,000
Production Support Analyst-US Infosys Limited Pleasanton, CA Jun 30, 2015 $71,639
Production Support Analyst-US Infosys Limited Pleasanton, CA Nov 17, 2015 $71,639
Production Support Analyst-US Infosys Limited Pleasanton, CA Dec 12, 2015 $71,639
Production Support Analyst-US Infosys Limited Pleasanton, CA Jan 10, 2016 $71,639
Production Support Analyst-US Infosys Limited Pleasanton, CA Feb 19, 2016 $71,639
Production Support Analyst-US Infosys Limited Pleasanton, CA Jul 30, 2016 $71,639
Production Support Analyst-US Infosys Limited Cranberry, PA Jun 25, 2016 $68,397
Production Support Analyst-US Infosys Limited Salt Lake City, UT Aug 11, 2015 $68,171
Production Support Analyst-US Infosys Limited Plano, TX Mar 10, 2015 $68,171
Production Support Analyst-US Infosys Limited Bentonville, AR Jul 06, 2015 $68,171
Production Support Analyst-US Infosys Limited Scottsdale, AZ May 08, 2015 $68,171
Production Support Analyst-US Infosys Limited Salt Lake City, UT Apr 24, 2015 $68,171
Production Support Analyst-US Infosys Limited Salt Lake City, UT Dec 30, 2015 $68,171
Production Support Analyst-US Infosys Limited Salt Lake City, UT Apr 17, 2015 $68,171

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Top Skills for A Production Support Analyst

SQLServerDataIssuesProceduresUnixWebWindowsXPMainframeJCLTroubleTicketsProductionEnvironmentSLAProductionIssuesTechnicalSupportFinancialApplicationSupportDB2QAAutosysDisasterPl/Sql

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Top Production Support Analyst Skills

  1. SQL Server
  2. Data Issues
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Maintained SQL Server 2000/2005/2008 enterprise databases.
  • Used to work with Application Source team in case of data issues.
  • Ensured all analysts' desk procedures were ISO ready.
  • Interacted with UNIX support group to resolve server issues.
  • Web technologies include JAVA, XML and J2EE.

Top Production Support Analyst Employers

Production Support Analyst Videos

Karen Morgan on Application Support

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