Production support analyst job description

Our client, one of the largest financial services firms, is seeking an Application Production Support Analyst-SQL and Linux
Irving, TX

Position Type: Contract

Job Summary:

This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

Job Responsibilities:


Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Company's business. Provide application support oversight in resolving and troubleshooting problems. Provide and support recommendations for improved procedures and policies. Work with various vendors and ensure that issue resolution is as per Company's standards and there is timely notification to the customers for the ongoing production issues. Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner. Assist and support in achieving departmental goals and objectives. Provide advanced application support to effectively utilize the system infrastructure and resources. Provide direct assistance to users in using and interpreting software tools and products. Interact with software vendors to provide best solutions to business problems. Ensure compliance of all security measures in application development processes.


Required Skills:



Strong design & execution bend of mind to help resolve complex technical issues. Oversees process for technical issue escalation; prioritizes technical issue resolution. Oversees resolution of major system outages ensuring communication to interested parties. Start of day checks, continuous monitoring, and regional handover. Act as a liaison between users/traders, interfacing internal technology groups and vendors. Provides technical oversight across systems and applications, leverages skills across apps support area. Participate in application releases, from development, testing and deployment into production. Develop and maintain technical support documentation. Ticketing tools like ServiceNow Scheduling tools like AutoSys. Thorough understanding of ETL and relational database methodologies. Software engineering best practices Passion for technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLAs. Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Knowledge/Experience:



3-4 years' experience in handling production support activities, identifying and resolving technical issues. Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another. Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements. Should be aware of various scheduling tool. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Delivering regular and customized training to teams within the business Experience on shell scripting would be added advantage It is desired but not mandatory to have experience with ETL/Database Development tools.


Qualifications:



First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

Functional Title - Lead Analyst, Production Services Application Support

BNY Mellon Asset Servicing provides global solutions tailored to meet our clients' unique needs to help enhance the management, administration and oversight of their entire investment process and deliver the tools they need to expand their ability to process, monitor and measure investment data from around the world.

Asset Servicing Technology Production Services is dedicated to ensuring that our technology environments are best in class. Our Production Services teams runs the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

Role Description:

* Assists in maintaining and supporting applications and their operating environments.
* Responds to alerts and follows standard procedures and documentation for issue resolution.
* Monitors applications and respond to incidents.
* Perform routine health checks and validations after changes or significant incidents.
* Perform diagnostics and troubleshooting for more complex issues.
* Escalate to second level application or infrastructure support when necessary.
* Implement automation for routine tasks.
* May mentor or provide guidance for junior team members.
* Contributes to the achievement of related teams' objectives.

Requirement:

* Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
* 4-6 years of experience in applications support or production environment required.
* Experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities / Females / Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Core Responsibilities
Provides intermediate support of applications and databases for software. Coordinates and executes technical procedures to resolve production issues after evaluation.Monitors production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Implements solutions for issues and appropriate development initiatives.Ensures that support requests are resolved within the service level agreements. Communicates statuses and resolutions.Writes and updates production support documentation, policies, and procedures.Identifies opportunities for improvement and makes recommendations. Assists in implementing changes.Establishes and maintains strong working relationships with business partners.Participates in special projects and performs other duties as assigned.
Qualifications
Minimum of three years related work experience, with at least one year of Information Technology experience.Undergraduate degree or equivalent combination of training and experience. Degree in Computer Science or Management Information Systems preferred.

Special Factor:
Vanguard is not offering visa sponsorship for this position.

About Vanguard
We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work
During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.