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Senior Combat Systems Product Support Lead (Remote)
Booz Allen Hamilton 4.9
Remote production support analyst job
A leading consulting firm is seeking a Combat Systems ProductSupportAnalyst to play a vital role in strategic planning and execution for U.S. Navy clients. You will leverage more than 5 years of Navy experience and 3 years of logistics management to provide technical solutions. The ideal candidate will possess a secret clearance and a high school diploma or GED. Opportunities for professional development and benefits are plentiful, including flexible work arrangements that foster a people-first culture.
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$93k-131k yearly est. 3d ago
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System Analyst
1-800-Flowers.com, Inc. 4.7
Production support analyst job in Obetz, OH
The WMS Analyst plays a critical role in driving warehouse execution by supporting systems processes, operational performance, and workforce enablement. This role serves as the functional bridge between warehouse operations and enterprise systems, with deep hands-on expertise in Oracle WMS and integration with the Baan ERP system. Acting as both a systems subject matter expert and operational leader, the WMS Analyst oversees multiple workstreams in real time, prioritizes workloads based on staffing and capacity, and ensures system-driven workflows execute efficiently on the production floor. The role partners closely with Operations Managers and Systems Supervisors to communicate shifts in priorities, resolve issues, and maintain continuity of operations. This is a highly visible, floor-facing role that blends systems, training, and operational accountability.
Work Location:
Onsite - 4465 Industrial Center Dr, Obetz, OH 43207
Work Schedule:
Monday-Friday, 7:00 AM - 3:30 PM
Monday-Thursday, 12:00 PM - 10:30 PM
Key Responsibilities
Serve as the functional expert for Warehouse Management Systems, with primary focus on Oracle WMS and working knowledge of Baan ERP
Monitor, manage, and release picking, shipping, replenishment, and forklift work through system control boards
Transfer and coordinate work activities between Oracle and Baan as required to maintain operational flow
Oversee multiple operational task queues, reprioritizing workloads based on staffing levels, capacity, and business needs
Partner with Operations Managers and Systems Supervisors to communicate real-time changes in workload, priorities, and execution plans
Research, analyze, and resolve system and process issues related to:
Replenishment and allocations
Inventory control and bin status
Product master setup
Picking exceptions and discrepancies
Process material shipment requests with speed, accuracy, and attention to detail
Develop, document, and maintain standard operating procedures (SOPs) to ensure consistency and system compliance
Create and deliver system training for associates and department leadership; support onboarding and ongoing education
Ensure documented procedures are actively followed and reinforced on the floor
Communicate workflow changes clearly and consistently via radio, phone, email, and in-person
Maintain strong two-way communication across teams and leadership levels
Promote safety, housekeeping standards, and overall team performance
Supportproduction and warehouse operations directly during non-peak periods, including performing manual labor as needed
Collaborate with peer supervisors and cross-functional partners to drive operational alignment
Perform other duties and special projects as assigned by warehouse leadership
Qualifications & Experience
High school diploma or equivalent preferred
Minimum 2+ years of experience in warehouse operations, logistics, or distribution environments
Strong hands-on experience with Warehouse Management Systems (Oracle strongly preferred; SAP and/or Baan a plus)
Proven ability to manage multiple priorities and task queues in a fast-paced, high-volume environment
Experience delivering system training and creating process documentation
Strong problem-solving skills with the ability to troubleshoot inventory, picking, and system issues
Proficiency in Microsoft Office (Excel, Word, Outlook)
Excellent verbal and written communication skills; comfortable interacting with frontline teams and leadership
Highly organized, detail-oriented, and deadline driven
Willingness and ability to work on the production floor and perform manual labor as required
Reliable, self-motivated, and able to work independently with minimal supervision
Why This Role Matters
This role is a linchpin between systems and execution. Success here directly impacts throughput, inventory accuracy, team effectiveness, and customer fulfillment. The right candidate will thrive in ambiguity, move fast without breaking process, and bring both operational credibility and systems fluency to the floor.
$65k-86k yearly est. 4d ago
Remote DeFi Analyst: Risk, Growth & Insights Lead
Gauntlet
Remote production support analyst job
A leading DeFi firm is seeking a candidate for a key role in quantitative research and protocol partnerships. This position involves evaluating yield strategies, conducting risk assessments, and developing competitive analytics. Ideal candidates will have experience in crypto-native environments, fluency with on-chain data tools, and a strong interest in DeFi innovation. This role offers remote work within the US and competitive compensation packages.
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$96k-126k yearly est. 2d ago
Data Entry Product Support - No Experience
Glocpa
Remote production support analyst job
We're looking for Customer SupportProduct Testers across the US to work from home and help top brands improve their products before they hit the market.
$60k-91k yearly est. 60d+ ago
Application Support Analyst
F. Schumacher & Co 4.0
Remote production support analyst job
About Schumacher
Schumacher & Co. is a fast-growing and innovative interior design company. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. We are driven by a shared belief that design transforms life. It challengesconvention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.
Schumacher & Co., America's leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings is seeking an Application SupportAnalyst. This is an exciting and highly visible position that plays an important role in supporting the company's success. The right Application SupportAnalyst is a quick learner who is open to change and resourceful in finding solutions.
Application SupportAnalyst
This position will work within the Enterprise Systems team. They will have the autonomy to solve difficult business problems through technology. The Candidate should have strong communication skills and be comfortable working with all levels of stakeholders within the company. This is a REMOTE role performing the following: YOU WILL:
Participate in the administration, configuration and daily support of the Enterprise System performing route cause analysis and troubleshooting issues reported by end users to provide quick resolutions.
Perform application support, troubleshooting complex issues and escalating as needed to vendors, developers or IT.
Work closely with development teams with Quality Assurance of system enhancements and new applications.
Triage and Dispatch issues using a help desk ticketing system
Develop and Maintain end user and technical documentation
Bring forward suggestions for improvements of systems, network, applications strategy and execution
Perform scheduled routine system maintenance
Continuously develop system expertise
Other responsibilities as assigned
YOU HAVE/ARE:
Bachelor's degree in computer science or related field
2+ years of experience in application and systems support
2+ years of experience with programming languages; .net, SQL and C#
2+ years of experience working with Enterprise Software preferably SaaS solutions (WMS, ERP, EMR, CRM)
Experience with Dynamics GP and/or Salespad a plus
Critical thinking; organization and prioritization of tasks. Ability to manage multiple projects at once with competing deadlines
Flexible work schedule, including availability after hours including some holidays and weekends
Benefits:
20 days PTO | Flex Hours | Health Vision & Dental | 401(k) Plan
Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
$71k-95k yearly est. Auto-Apply 4d ago
Commercial Services Production Support Specialist I
Stewart Enterprises 4.5
Remote production support analyst job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
The Commercial Services ProductionSupport Specialist provides critical operational support to ensure the accurate and timely processing of commercial real estate transactions. This role supports all NCS offices including escrow officers, underwriters, and internal teams by managing documentation, providing production system support, identifying, troubleshooting, and remediating common title and closing process issues while ensuring compliance with regulatory and internal standards. As part of a collaborative team of ProductionSupport Specialists, this role works closely with national offices, affiliate partners, and corporate teams to maintain workflow continuity and uphold service excellence.
*Occasional Travel
REMOTE
Job Responsibilities
Provides operational support to the production team throughout the course of the real estate transaction process (prior to, in progress, and post-closing) for clientele
May assist in reviewing real estate records needed to generate legal support to determine the historical ownership of properties
Updates transaction information as necessary based on change requests related to the parties on file or property
Assists in maintaining expected production levels and delivery standards on a daily basis
Follows standard procedures and guidelines
Understands how assigned duties relate to others within the team and how the team integrates with related teams
Impacts own team through the quality of the support provided
Recognizes and solves typical problems; selects solutions from established options
Communicates moderately complex information in routine situations, typically within own team
Works under general supervision with limited ability to modify approach
Individual contributor having no supervisory responsibilities; manages own workload
Performs all other duties as assigned by management
Education
High school diploma required; Bachelor's preferred
Experience
Typically requires 2+ years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************.
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
$57k-79k yearly est. Auto-Apply 60d+ ago
Payments Monitoring & Testing Senior Analyst
Phaxis
Production support analyst job in Columbus, OH
***ideally hybrid in Columbus, OH, but open to remote candidates*** Responsible for monitoring and testing the Payments Program's risk activities to ensure compliance with regulatory requirements. Works under the direction of the Payments Testing Manager to execute the Compliance Monitoring and Testing Program.
Qualifications
Education: Bachelor's degree required.
Certifications: CRCM, CIA, CAMS, or similar preferred.
Experience: 4+ years in compliance testing/monitoring, audit, or risk. Financial services background with strong knowledge of regulatory requirements and compliance controls (or equivalent education/experience).
Essential Functions
Execute the Payments portion of the annual Compliance Monitoring & Testing Program by planning and conducting reviews to identify and manage compliance risks.
Assist in developing the Annual Compliance Testing and Audit Plan.
Maintain expertise in federal and state regulations impacting payments, including Reg E, Reg P, Reg DD, GLBA, privacy laws, and UDAP/UDAAP.
Perform transactional testing and control analysis to assess adequacy of processes;support other testers when needed.
Prepare accurate test scripts, workpapers, and documentation of findings;review peer workpapers as assigned.
Draft clear, concise observations, potential violations, and findings for management reporting.
Track and monitor issues in the Issues Management system;validate corrective action plans upon completion.
Maintain regular communication with the Testing Manager, escalating concerns promptly.
Support drafting of review reports and presentation of results to stakeholders and senior management
$75k-94k yearly est. 60d+ ago
Epic Orders & ClinDoc Application Support Analyst
Shyft6
Remote production support analyst job
Job Description
.
Job Title: Epic Inpatient Procedure Orders Application Analyst - Go-Live Support (Remote, 3-Month Contract)
Engagement Type: 3-Month Contract, Full-Time Hours
Schedule: Core business hours + Go-Live On-Call Rotation
Position Overview
We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break/fix ticket support, stabilization of inpatient procedure ordering workflows, and ensuring providers can safely and efficiently place diagnostic and therapeutic orders from day one.
The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24/7 inpatient operations.
Key Responsibilities
Provide day-to-day break/fix application support for Epic Inpatient Procedure Orders during and after go-live.
Triage, analyze, and resolve incidents and service requests related to:
Diagnostic and therapeutic procedure orders
Order sets and preference lists
Pre-procedure workflows and prerequisites
Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems)
Order status, scheduling, and result integration
Work within the organization's ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner.
Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes.
Perform root cause analysis and implement durable solutions to reduce repeat issues and improve order reliability.
Maintain and optimize Inpatient Procedure Orders build, including:
Order records and order composer configuration
Order sets and preference lists
Procedure categories, routing rules, and department mappings
Linked diagnoses, questions, and decision support logic
Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end-to-end workflow integrity.
Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization.
Adhere to established change management and governance processes for all build and configuration changes.
Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard resolutions.
Contract Details
Duration: Approximately 3 months (with potential extension based on project needs)
Start Date: ASAP - must be able to ramp quickly
Location: 100% remote, with potential extended hours to align with hospital operations during go-live
Hours: Full-time (40 hours/week), with additional hours possible during peak go-live periods and on-call coverage
Requirements Required Qualifications
Epic Orders (Inpatient Procedure Orders) certification/accreditation
Epic ClinDoc certification/accreditation.
2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders.
At least one recent Epic go-live or major upgrade supporting inpatient orders workflows.
Strong understanding of inpatient clinical workflows, including:
Interdisciplinary documentation and communication
Proven experience delivering break/fix support in a hospital or large health system setting.
Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell).
Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact.
Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat).
Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.
Preferred Qualifications
Experience supporting large, multi-hospital health systems on Epic Inpatient.
Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators.
Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes.
Prior work creating training materials, tip sheets, and quick reference guides for clinical staff.
$72k-103k yearly est. 20d ago
Application Support Analyst
Star Source Consulting
Remote production support analyst job
StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.
Job Description
Your Role with the Company:
As the Application SupportAnalyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include:
Provide technical support services to partners in accordance with procedures and SLAs
Used database/application knowledge to find solutions to partners' technical issues
Develop solutions using the Maximo configuration and customization tools to enhance the customers' use of Maximo
Provide on-call support as needed outside of work hours
Monitor the phone and ticketing system to resolve all technical issues in a timely fashion
Qualifications
Background Profile:
Associate's Degree Computer Science, Information Systems, or equal Information Technology training
Strong SQL skills and report writing tools experience
Previous Application Support experience
Strong Customer Service and Communication skills
Additional Information
Benefits:
3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
6 paid company holidays plus 2 floating holidays
Flexible schedules - offer work from home depending on department needs
401k - simple IRA plan
Company sponsored events and lunches
Laid back, close-knit culture
And many more!
$71k-103k yearly est. 18h ago
Data Integration Business Analyst (Full-Time, Remote, North Carolina Based)
Alliance 4.8
Remote production support analyst job
The Data Integration Business Analyst elicits, analyzes, and documents business and technical requirements for enterprise data exchange and integration initiatives. This role translates requirements into integration specifications and test plans, supports the design and validation of ETL, API, and file-based interfaces, and ensures interoperability, data quality, and compliance (e.g., HIPAA) across internal systems and external partners.
This position is fulltime remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office at Morrisville may be required.
Responsibilities & Duties
Elicit & Document Integration Requirements
Lead discovery to capture business goals, data requirements, and SLAs for data exchanges
Produce source-to-target mappings (STMs), transformation rules, and interface control documents (ICDs)
Clarify acceptance criteria and success metrics for each integration
Analyze & Profile Data
Perform data profiling and gap analysis on source/target systems (e.g., HL7 v2/FHIR, X12/EDI 837/835, NCPDP, CMS-1500/UB-04, flat files, APIs)
Identify data-quality issues; define validation rules and reconciliation processes
Recommend code-set crosswalks and normalization approaches
Translate Requirements into Technical Specifications
Develop detailed functional/technical specs for ETL (e.g., SSIS), APIs, and MFT/SFTP exchanges
Partner with data engineers and application developers to align on patterns, standards, and reuse
Support solution design reviews for scalability, security, and maintainability
Plan & Execute Testing
Create test plans, test cases, and data sets for unit, system, and user acceptance testing (UAT)
Coordinate UAT with business stakeholders; triage defects and manage retests
Validate performance and throughput against SLAs
Support Implementation & Operations
Assist with go-live readiness (runbooks, SOPs, cutover/backout plans)
Monitor initial production runs, perform data reconciliations, and resolve issues
Participate in incident response and root-cause analysis; document lessons learned
Maintain Documentation & Knowledge Base
Maintain current interface inventories, data dictionaries, and lineage/flow diagrams
Author and update end-user and technical documentation according to department standards
Communication & Collaboration
Communicate complex topics to technical and non-technical audiences
Collaborate with internal teams and external vendors to ensure alignment and timely delivery
Contribute to data governance and interoperability standards
Continuous Improvement
Recommend process improvements, reusable templates, and automation for mapping, testing, and monitoring
Track and report integration KPIs (e.g., timeliness, error rates, data completeness)
Minimum Requirements
Education and Experience
Vocational or Technical Training in computer science, information systems, business administration, or a related field; and five (7) years of experience in data integration/interoperability, ETL, or data engineering;
Or
Associate's degree in computer science, information systems, business administration, or a related field; and six (6) years of experience in data integration/interoperability, ETL, or data engineering;
Or
Bachelor's degree in computer science, information systems, business administration, or a related field; and four (4) years of experience in data integration/interoperability, ETL, or data engineering.
Additional Required Experience:
Hands-on experience gathering requirements and producing source-to-target mappings and interface specifications.
Experience with data integration concepts and tools (e.g., ETL/ELT, SSIS), APIs (REST/JSON), and secure file transfer (SFTP/MFT).
Experience validating healthcare or payer/provider data sets and applying HIPAA privacy/security considerations.
Demonstrated ability to write SQL for data profiling, validation, and reconciliation.
Preferred:
Experience in a healthcare setting (payer, provider, HIE, HISPs) designing/supporting data exchanges (e.g., 837, 835, NCPDP, CMS-1500/UB-04, HL7 v2/FHIR).
Experience with API management, Git/TFS/DevOps, and CI/CD practices.
Experience coordinating UAT and production cutovers for integrations.
Knowledge, Skills, & Abilities
Knowledge of and experience with SQL, preferably T-SQL
ETL/ELT concepts; SSIS or similar
Data mapping, STMs, ICDs
APIs (REST/JSON), basic .NET or equivalent familiarity
Healthcare data formats (HL7 v2/FHIR, X12/EDI 837/835, NCPDP)
DW/star schema awareness; data lineage
SDLC, requirements management, and testing practices
Communication, facilitation, and documentation
Ability to work independently and in a team setting
Employment for this position is contingent upon a satisfactory background check and credit check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.
Salary Range
$91,884-$119,450/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Long Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
$91.9k-119.5k yearly 60d+ ago
Temporary Applications Support Analyst
Lenderlive Network 4.4
Remote production support analyst job
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Application SupportAnalyst's primary responsibility is to act as a liaison between our operational and technical colleagues and ensure that our applications are available and working as expected. The Analyst will perform periodic user audits and help install, configure, troubleshoot and maintain proprietary applications.
This is temporary role expected to last between 8 and 9 months.
Essential Functions
Resolve performance discrepancies for our applications and communicate with internal and external stakeholders.
Monitor existing systems to proactively identify efficiencies within our applications.
Install, configure, and maintain proprietary applications in Development, UAT and Production systems.
Comprehend and translate users' needs to facilitate resolution
Research complex reporting scenarios, systems incidents, and process flow events as needed.
React to business outages to quickly identify, communicate and rectify any issues.
Provide feedback regarding release documentation to Release Manager and developer.
Participate in performing periodic user audits of key Document Services Applications.
Assist in maintaining detailed documentation of current revision of applications, procedures and information flow to support enterprise environments.
Provide user documentation as needed to resolve issues, including process-flow descriptions and/or Visio diagrams.
Participate in the department's on-call rotation.
Perform other related duties as assigned.
Essential Knowledge, Skills, & Abilities
Able to effectively communicate both verbally and in writing to accurately convey messages and share/receive knowledge with both technical and non-technical stakeholders
Proficient with Microsoft Active Directory
Baseline knowledge of application deployment over a CITRIX environment
Proficient with full MS Office Suite including SharePoint
Knowledge of Microsoft SharePoint functionality
Prior experience/ability with Microsoft SQL
Proficient with Adobe Acrobat
Familiarity with editing XML documents
Baseline knowledge of Microsoft Windows 2003, 2008 and 2012 servers
Ability to work effectively, independently and with others in a collaborative, deadline-sensitive environment
Ability to prioritize and manage multiple efforts
Commitment and ability to cultivate a diverse and inclusive work environment.
Education
Bachelor's Degree in Computer Science, Information Technology, Information Systems, or related discipline preferred
Experience
Previous application and/or IT systems level support required
Have relevant experience with Microsoft Internet Information Server (IIS)
Compensation and Benefits
Compensation: $24.23 to $30.29 an hour
Temporary role expected to last between 8 and 9 months
Application Guidelines:
For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.
Working Conditions
Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.
Physical Demands and Activities
While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.
Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Please note that all s are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
$24.2-30.3 hourly Auto-Apply 54d ago
Remote Senior Test Automation Analyst
Sequoia Connect
Remote production support analyst job
Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.
Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape.
As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.
We are currently searching for a Remote Senior Test Automation Analyst (Selenium/Azure DevOps):
Responsibilities:
Drive Test Automation planning, tracking, and reporting for assigned projects, ensuring the standard methodology is followed.
Provide expertise and contributions for continued process improvement and manage guidelines to ensure QA effectiveness.
Perform Test Planning, Test Design, and Test Execution for specific domain and COTS applications.
Develop detailed test cases from requirements, execute, and document results, providing Manual QA support when required.
Manage Test Assets, support Defects Tracking & Resolution, and handle Metrics Tracking & Test Reporting.
Manage Test Tools Implementation.
Work closely with onshore, nearshore, and offshore project team members.
Requirements:
7-9 years of QA/Testing experience with significant experience as a Test Analyst.
Minimum 4 years of hands-on experience in Test Automation across different platforms (Web/Mobile/Legacy).
Minimum 4 years of hands-on experience in the design, development, and maintenance of test automation tools/frameworks, specifically with Selenium.
Proven experience in end-to-end, functional, and regression testing.
Experience in creating Testing Strategy, Test Planning, and Test design.
Experience with Azure DevOps for Test management activities (Test Repositories, traceability with requirements, etc.).
Proven experience in manual testing of software applications, including test case design, execution, and bug reporting.
Strong communication skills.
Desired:
Experience with the Retail domain.
Languages
Advanced Oral English.
Native Spanish.
Note:
Remote.
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: ****************************************
Requirements:
7-9 years of QA/Testing experience with significant experience as a Test Analyst.
Minimum 4 years of hands-on experience in Test Automation across different platforms (Web/Mobile/Legacy).
Minimum 4 years of hands-on experience in the design, development, and maintenance of test automation tools/frameworks, specifically with Selenium.
Proven experience in end-to-end, functional, and regression testing.
Experience in creating Testing Strategy, Test Planning, and Test design.
Experience with Azure DevOps for Test management activities (Test Repositories, traceability with requirements, etc.).
Proven experience in manual testing of software applications, including test case design, execution, and bug reporting.
Strong communication skills.
$71k-87k yearly est. 60d+ ago
Mainframes Application Support (Remote)
Sky Solutions 4.7
Remote production support analyst job
Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today.
Job Description
Role: Mainframes Application Support
Location: Raleigh, NC - Remote
Duration: FTE/long term
Visa - OPEN
Preferred Requirements:
Anywhere in the US, but willing to relocate to Raleigh once client offices open up.
Minimum Requirements:
3+ years' experience in in systems support, application development and/or integration
3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I
Fluent English
Preferred Requirements:
Experience developing technical solutions from new business requirements
Financial Planning and/or Accounting experience
Experience in working with agile teams, experience with JIRA
Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM
Qualifications
Minimum Requirements:
3+ years' experience in in systems support, application development and/or integration
3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I
Fluent English
Preferred Requirements:
Experience developing technical solutions from new business requirements
Financial Planning and/or Accounting experience
Experience in working with agile teams, experience with JIRA
Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM
Additional Information
All your information will be kept confidential according to EEO guidelines.
$74k-102k yearly est. 18h ago
Application Support Analyst - Information Technology - EPIC Certification Required
Osuphysicians 4.2
Production support analyst job in Columbus, OH
Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion?
Who we are
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
Our culture
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Our benefits
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.
Responsibilities
Purpose: This position is responsible for the design, configuration, testing, and implementation of the Epic Resolute PB module to meet our healthcare organization's billing and revenue cycle requirements. This role offers the opportunity to improve financial outcomes and patient satisfaction by optimizing billing processes and technology.
Duties and Responsibilities:
Utilize expertise to support new and existing applications. Configure code, test and troubleshoot existing programs. Analyze end user data and business needs to assure user- orientation and optimal program/system performance
Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management
Accurately and efficiently work to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support.
Understands workflows with the objective to meet business needs.
Effectively test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/productionsupport as required.
Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions.
Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the others to gather requirements and goals to drive optimal solutions.
Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/productionsupport as required.
Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes.
Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs.
Qualifications
Requirements:
Bachelor's degree or combination of education and related work experience, equaling 5 years.
Basic understanding of the Software Development Life-Cycle (SDLC).
Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
EPIC certification is required (either upon employment acceptance or obtained within 6 months of employment in position).
Pay Range USD $54,585.74 - USD $81,878.61 /Yr.
$54.6k-81.9k yearly Auto-Apply 21h ago
Zoho Developer and Support
Omm It Solutions
Remote production support analyst job
We are looking for a talented and highly motivated Zoho developer that is experienced in Deluge and development of custom functions and APIs on Zoho creator and experienced in integrating external applications and a suite of enterprise Zoho One applications. The selected candidate will have the flexibility to telework \/ remote \/ Work from Home (During and even after COVID). Work hours will be from 8:00 am to 5:00 pm US Eastern Time.
Requirements
Role Responsibilities:
The job requires someone who has skills and experience working as a multi\-faceted software developer for the US IT consulting, sub\-contracting, and staffing corporation. We are seeking candidates who have skills related to the tasks mentioned below and exhibited in their prior experience:
1. Develop custom APIs, methods, and functions as a software developer
2. Implementation, customization, and administration of suite of enterprise Zoho applications including Recruit, CRM, Cliq, People, Zoho Mail, and more.
3. Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho
4. Design. Develop and maintain custom Zoho functions and workflows
5. Train users on how to effectively use the Zoho applications. Create required training material \/guidelines for the users, as needed
6. Assist users in day to day questions or technical concerns
7. Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates.
8. Provide System admin \/ IT support to users
9. Create custom tools and scripts to automate the manual business processes, within or outside of Zoho
10. Effectively utilize Zoho modules features to automate various business processes
11. Monitor, Control and ensure the sustained effective usage of Zoho products throughout the organization.
12. Review and analyze the data on Zoho on a daily basis, to identify discrepancies, and incomplete information and work with the users to help resolve the discrepancies.
13. Manage access and control of users
14. Generate required daily, weekly and monthly reports
15. Mentor and cross\-train other team members
Required Skills:
Experienced in:
Custom Zoho development using Zoho Creator (Minimum 2 Years)
Zoho Recruit or Zoho CRM or Zoho People development \- Minimum 2 Years
Zoho Recruit or Zoho CRM or Zoho People implementation or customization \- Minimum 2 Years
PS: PLEASE DO NOT APPLY IF YOU DO NOT HAVE At least 2 of the required skills noted above
Please DO NOT apply if you are looking for a part\-time opportunity or plan to freelance in parallel.
Preferred Skills (Not required but strongly preferred):
Certified Zoho Developer
Experienced working as an IT Support Engineer or System Administrator (2+ years)
Demonstration of Sample code using Github\/bitbucket\/stack exchange etc.
Prior experience working in a virtual environment.
Prior experience working independently without oversight
Understanding of US IT contracting, recruitment, and staffing
Please apply only if you satisfy the following conditions:
\- Candidates who can work in a home setting without any distractions (a private secluded area at home) and who is comfortable working in a remotely monitored environment.
\- Candidate must have a high\-speed Internet connection.
Other requirements:
Team player
Excellent written and verbal communication skills
Attitude to find answers and solutions
Proficiency in Microsoft Office Suite (Excel, Word, Project, SharePoint, etc.)
Excellent organizational skills
Detail\-oriented and thorough in completing tasks
Understands the importance of safeguarding all critical data, information, and communication.
Fair Understanding of various technologies
Multitasking ability with strong time management skills.
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$63k-84k yearly est. 60d+ ago
BI Project Analyst Lead
Cielo Projects 4.2
Remote production support analyst job
Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive national footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows; vinyl siding; metal accessories; metal roofing and wall systems; and insulated metal panels.
Job Description
The Lead Business Analyst for Business Intelligence will collaborate with the ERP transformation project team, spanning various Aperture business areas and corporate functions. The goal is to develop, support, and implement BI solutions using Power BI and Azure reporting capabilities. This role involves working closely with business stakeholders, IT, and third parties to create solid business requirements documents and project deliverables.
Responsibilities:
Reporting and Data Gap Analysis:
Collaborate with ERP project leaders and business SMEs to identify reporting and data gaps for specific business units.
Requirements Gathering:
Work closely within ERP project and stakeholders to understand their data-related requirements, including data visualization needs, reporting requirements, and data modeling preferences.
Data Analysis:
Analyze data from various sources to identify trends, patterns, and insights that can inform business decisions. Use statistical analysis techniques to extract actionable insights.
Data Quality Assurance:
Ensure the accuracy, completeness, and reliability of data used for visualization and modeling purposes. Address data quality issues through cleansing, validation, and verification processes.
Documentation and Communication:
Document data models, visualization designs, and analytical findings to ensure transparency and knowledge sharing. Communicate complex technical concepts to non-technical stakeholders clearly and concisely.
Ad Hoc Reporting:
Prepare ad hoc reports as needed by various stakeholders.
Testing and QA:
Develop and execute test plans, guide testers during the QA process, determine required testing resources, and manage the issue tracking process.
Knowledge and Skills:
Excellent oral and written communication skills, with the ability to market and report complex initiatives to non-technical colleagues or business leadership.
Expertise with Microsoft Power BI, or other BI platform including troubleshooting and automation to streamline operations.
Familiarity with ERP systems like SAP, Orace JDE , Oracle EBS
Blend of ERP and business process acumen (e.g., O2C, P2P), consulting abilities, and analytics capabilities to identify needs and develop optimal solutions.
Strong problem-solving skills and business intuition.
Proficiency with Azure reporting tools and SQL.
Qualifications
Bachelor's degree, or similar technical discipline
3+ years in leading business intelligence and analytics initiatives
5+ years of experience working with data analytics and prior Power BI proven experience, including prior roles as data analyst, data reporter or business analyst.
Experience in project management and overseeing processes from conception to completion also helpful.
Must be able to travel up to 20%
Additional Information
All your information will be kept confidential according to EEO guidelines.
$102k-138k yearly est. 18h ago
Sr. Technology Training & Adoption Analyst
Benesch Law 4.5
Remote production support analyst job
Who We Are
At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.
Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at **************************
Working with Us - Come and "Be Benesch!"
We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.
Want to know more? To hear from some of our team, click here: *********************************************
Benesch is proud to announce the opening for a Sr. Technology Training & Adoption Analyst in our Cleveland office! This position is hybrid and has work from home flexibility.
Position Summary:
Do you have at least 7 years of experience as a technology trainer in a law firm or professional services environment? Do you have experience with Intapp, Litera, and iManage? Are you looking for an opportunity to join an established organization and enhance and expand their training? Then our Sr. Technology Training & Adoption Analyst position may be what you're looking for! Our team is looking for that professional who wants to design, deliver, and oversee our training programs and drive the effective instruction and adoption of legal technology solutions across the Firm.
The Senior Technology Training & Adoption Analyst ensures attorneys and staff are equipped to leverage technology for improved efficiency, compliance, and client service. The Senior Technology Training & Adoption Analyst plans, organizes and implements a wide range of technology training activities, including both group and personal training. The roles also provides ongoing software support, identifies and promotes relatable technology use cases, and champions the responsible and secure use of all technology processes and applications.
POSITION RESPONSIBILITIES
Develops and drives training and adoption efforts across the Benesch technology software stack, working with IT and appropriate firm stakeholders on institutionalization paths and plans.
Tracks usage and adoption rates of technology solutions. Identifies barriers to adoption and develops actionable strategies to address them.
Conducts onboarding technology training for attorneys and support staff to ensure appropriate integration into firm systems and workflows.
Actively participates in firm wide technology initiatives, providing input to enhance user engagement and system effectiveness.
Conducts training classes for new technology rollouts as well as existing applications.
Provides telephone, virtual, or desk-side assistance for software specific questions.
Develops and maintains training materials, class offerings and structured learning paths for all technology solutions.
Manages and updates the Firm's Learning Management System and related training materials.
Partners with the Help Desk to resolve software-related issues, solutions and documentation.
Participates in the testing and evaluation of new or upgraded applications prior to deployment.
Stays current with emerging trends in technology training and legal software.
Organizes, creates and maintains firm-wide templates.
Recommends improvements to products, processes, and training methodologies that impove overall user experience.
Maintains timely, professional communication with all Firm personnel and external partners, exemplifying a commitment to delivering superior client service.
Performs additional duties and supports special projects as assigned.
QUALIFICATIONS
The Senior Technology Training & Adoption Analyst will possess a bachelor's degree or comparable experience, with a minimum of seven years of experience in legal technology training, adult education, or a related field. This individual should demonstrate a strong understanding of legal workflows and the unique operational needs of law firms, along with excellent communication, presentation, and interpersonal skills. The role requires analytical ability to interpret data and metrics in order to measure technology adoption and training effectiveness. Experience with legal technology platforms such as Intapp, Litera, and iManage is highly desirable. Familiarity with Microsoft Office 365, artificial intelligence solutions, and other advanced technologies is also a plus.
The salary range for this position is $77K to $99K.
Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.
Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at ************ or email Christine Watson at **********************.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
$77k-99k yearly 55d ago
WordPress Support Developer
WP Buffs 4.6
Remote production support analyst job
WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.
Common tasks include:
Managing support tickets
Site edits within WordPress
Plugin, theme and core updates
Security optimizations
Performance optimizations
Down or broken sites
Talking with hosting support teams
Handling clients concerns or complaints
You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.
Please note: Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result in your application being immediately and permanently disqualified.
Requirements
Clear, friendly, error-free written English communication
Attention to detail
Ability to follow instructions
Critical thinking and creative problem solving skills
At least 2 years of professional experience with WordPress websites
Reliable internet access
Benefits
Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability.
Regular pay increases with seniority
Flexible schedule
Work from home or anywhere you want
$22 hourly Auto-Apply 60d+ ago
Senior Developer Support Engineer-West Coast
Airtable 4.2
Remote production support analyst job
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Join Airtable as a Senior Developer Support Engineer and play a pivotal role in supporting our most technical customers and partners. You'll independently resolve complex, high-impact cases involving APIs, authentication, and integrations, while serving as an escalation point for advanced issues. This is a unique opportunity to collaborate closely with Product and Engineering, drive improvements to our support experience, and shape the future of developer and admin support at scale. What you'll do
Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
Serve as an escalation point for advanced developer and admin support issues
Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
Identify and drive process improvements to enhance scalability and the overall support experience
Who you are
3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
#LI-Remote
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$119,000-$155,000 USDFor all other work locations (including remote), the base salary range for this role is:$107,000-$139,600 USD
Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
$119k-155k yearly Auto-Apply 10d ago
SR Data Integrity Analyst, Revenue Cycle
Ohiohealth 4.3
Remote production support analyst job
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
Summary:
This position supports the System-wide Enterprise Master Patient Index (EMPI), chart corrections, duplicate merges, overlays, and other Data Integrity Analyst functions for all OhioHealth entities on Epic (Care Connect). In addition, this position may support all EMPI functions related to Community Connect entities. These tasks require effective critical thinking skills to analyze regulatory requirements, state and federal laws, including Joint Commission, the 21st Century Cures Act and HIPAA. The Senior Data Integrity Analyst must apply this knowledge when evaluating and working multiple inbaskets and interface error queues requiring deductive reasoning for the purpose of ensuring accurate documentation in the patient's EHR. This role requires excellent written and verbal communication skills. The position also requires working independently with little to no supervision. Data abstraction and computer skills are essential to this role along with excellent customer service skills. Excellent organizational skills with attention to detail are necessary to perform this role successfully. This position is responsible for training, process and workflow assessment, recommendations for improvement, implementing changes to workflows, reporting, GEMBA board, tracking and analyzing statistics, leading huddles and assisting with team engagement. May also assist with more duties and responsibilities requiring advanced critical thinking and analysis skills. The position must work independently with little to no supervision. This associate must also be able to perform other duties as assigned by HIM Leadership.
Responsibilities And Duties:
40%
Assists with various functions in Data Integrity/EMPI to include, but not limited to duplicate merges, chart corrections and overlays as assigned.
• Troubleshoots data integrity issues by ensuring each patient has one medical record number, including performing necessary changes in all Ohio Health systems as needed.
• Monitors overlay reports and potential duplicate patient work queues, researches and performs maintenance required to validate patient identity utilizing established department guidelines / processes in addition to personal discretion and judgement.
• Monitors assigned chart correction cases (document corrections, amendment requests, etc) or tasks on a routine basis and follows up with all members assigned within the case to ensure timely resolution.
• Utilize internal and external resources as needed to aid in the necessary research to resolve duplicates, overlays, and other chart correction issues. Utilize various applications and validate documents such as clinical and registration notes, physician orders, prescriptions, medications, and other data fields/resources.
• Search for and analyze demographic and clinical data applying critical thinking skills to discern correct patient information in accordance with established processes and procedures.
• Manage multiple critical tasks and assignments simultaneously with speed and accuracy in a fast paced and evolving environment.
40%
• Uses logic and reasoning to identify corrective measures, process improvements, approaches to solving problems, and alternate solutions, as necessary.
• Notify all downstream systems/departments and/or support staff external to department of data integrity or medical record number (MRN) changes in a timely fashion to keep systems synchronized.
• Reviews and processes inbound messages or tasks into the Ohio Health electronic medical record for patient care coordination, privacy/security, and integrity of the patient's protected health information.
• Responds to questions from external facilities/practices regarding the operation and support of our health information exchange (HIE) and completes processes and tasks related to the HIE.
• Manage multiple critical tasks and assignments simultaneously with speed and accuracy while under pressure.
• Leads cross training and new hire onboarding
• Prepare documentation and guidelines as assigned.
• Generates reports and analyzes data for distribution to other areas or for the team as assigned.
• Participates with task forces, project teams or committees as assigned.
• Leads department huddles and GEMBA board preparation and presentation.
• Maintains positive behavior and adapts to a changing environment.
10%
• Understand and present complex information and respond to questions about patient chart/data integrity issues from all departments across the organization
• Work both independently and collaboratively with others in a professional manner within and externally to the department with minimal supervision / guidance.
• Assumes responsibility for professional growth and development by completing training/recertification designed to maintain and increase job knowledge.
10%
• May be required to provide afterhours/on-call support for urgent requests and coverage.
• Attends meetings as required.
•Other duties and projects as assigned
Minimum Qualifications:
Associate's Degree, Bachelor's DegreeRHIA - Registered Health Information Administrator - American Health Information Management Association, RHIT - Registered Health Information Technician - American Health Information Management Association
Additional Job Description:
Data Integrity/EMPI Data Experience of 2 years or greater.
Work Shift:
Day
Scheduled Weekly Hours :
40
Department
Corporate HIM
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Remote Work Disclaimer:
Positions marked as remote are only eligible for work from Ohio.