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Become A Production Support Engineer

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Working As A Production Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $97,020

    Average Salary

What Does A Production Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Production Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Production Support Engineer jobs

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Average Length of Employment
Engineer 3.2 years
Production Support 2.7 years
Support 2.0 years
Top Employers Before
Developer 8.7%
Engineer 5.2%
Consultant 4.8%
Top Employers After
Consultant 6.1%
Engineer 5.5%

Production Support Engineer Demographics

Gender

Male

78.5%

Female

18.4%

Unknown

3.1%
Ethnicity

White

65.5%

Asian

21.1%

Hispanic or Latino

9.3%

Unknown

2.6%

Black or African American

1.4%
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Languages Spoken

Spanish

16.7%

German

13.3%

French

13.3%

Telugu

10.0%

Japanese

10.0%

Hindi

10.0%

Dutch

6.7%

Italian

6.7%

Portuguese

3.3%

Indonesian

3.3%

Romanian

3.3%

Arabic

3.3%
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Production Support Engineer Education

Schools

University of Phoenix

16.4%

North Carolina State University

5.5%

A-Technical College

5.5%

Central Michigan University

5.5%

Southern Polytechnic State University

5.5%

Northeastern University

5.5%

ITT Technical Institute-Wyoming

5.5%

Duke University

5.5%

University of Georgia

5.5%

Syracuse University

3.6%

Ferris State University

3.6%

Milwaukee School of Engineering

3.6%

University of Connecticut

3.6%

San Jose State University

3.6%

University of Washington

3.6%

University of Colorado at Boulder

3.6%

University of California - Santa Barbara

3.6%

Wichita State University

3.6%

Drexel University

3.6%

University of Bridgeport

3.6%
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Majors

Computer Science

16.0%

Business

14.9%

Electrical Engineering

11.1%

Mechanical Engineering

9.2%

Computer Applications

6.5%

Computer Information Systems

5.7%

Engineering

4.6%

Computer Engineering

4.2%

Electrical Engineering Technology

3.8%

Information Technology

3.8%

Management

2.7%

Information Systems

2.7%

Industrial Engineering

2.7%

Finance

2.3%

Industrial Technology

1.9%

Computer Programming

1.9%

Management Information Systems

1.5%

Elementary Education

1.5%

Computer Networking

1.5%

Chemical Engineering

1.5%
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Degrees

Bachelors

51.3%

Masters

21.4%

Other

15.1%

Associate

7.1%

Certificate

3.4%

Diploma

1.1%

Doctorate

0.6%
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Job type you want
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Part Time
Internship
Temporary

Real Production Support Engineer Salaries

Job Title Company Location Start Date Salary
Production Support Engineer Red Oak Tech Inc. San Jose, CA Oct 19, 2016 $164,500
Senior Production Support Engineer, IOS Mobile Applications Salesforce.Com, Inc. San Francisco, CA Feb 23, 2015 $150,000
Senior Production Support Engineer You Technology LLC Brisbane, CA Aug 24, 2016 $138,362
Production Support Engineer MacYs.Com, Inc. New York, NY Dec 14, 2015 $130,000 -
$131,700
Production Support Engineer Red Oak Technologies, Inc. San Jose, CA Jan 02, 2016 $127,733
Production Support Engineer Captricity, Inc. Oakland, CA Dec 20, 2016 $125,000
Production Support Engineer AXA Rosenberg Global Services LLC Orinda, CA Dec 14, 2015 $124,550
Senior Production Support Engineer MacYs.Com, Inc. San Francisco, CA Jan 03, 2016 $121,222 -
$151,500
Senior Production Support Engineer MacYs.Com, LLC San Francisco, CA Jun 24, 2016 $121,222 -
$151,500
Senior Production Support Engineer MacYs.Com, LLC San Francisco, CA Aug 30, 2016 $121,222 -
$151,500
Production Support Engineer Blackhawk Network, Inc. Pleasanton, CA Nov 07, 2016 $121,202 -
$128,000
Production Support Software Engineer Salesforce.Com, Inc. San Francisco, CA Jul 13, 2015 $120,000
Senior Production Support Engineer Lord, Abbett & Co. LLC Jersey City, NJ Aug 30, 2016 $120,000
Production Support Engineer MacYs.Com, Inc. San Francisco, CA Feb 18, 2016 $118,061 -
$131,700
Production Support Engineer-US Infosys Limited Sunnyvale, CA Aug 16, 2016 $69,264
Production Support Engineer-US Infosys Limited Sunnyvale, CA Aug 18, 2016 $69,264
Production Support Engineer-US Infosys Limited Jersey City, NJ Aug 04, 2015 $63,345
Production Support Engineer-US Infosys Limited Bentonville, AR Aug 20, 2016 $63,205
Production Support Engineer-US Infosys Limited Charlotte, NC Oct 08, 2016 $63,205
Production Support Engineer-US Infosys Limited Plano, TX Nov 08, 2016 $63,205
Production Support Engineer-US Infosys Limited Salt Lake City, UT Jun 08, 2016 $63,205
Production Support Engineer-US Infosys Limited Salt Lake City, UT Apr 08, 2016 $63,205

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Top Skills for A Production Support Engineer

WebServerPl/SqlWindowsServerDatabaseUnixProceduresWindowsXPProductionEnvironmentLinuxSupportEngineerTroubleShootingProductionIssuesSolarisAvailabilityXMLApplicationServerQASetupApplicationSupportJ2Ee

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Top Production Support Engineer Skills

  1. Web Server
  2. Pl/Sql
  3. Windows Server
You can check out examples of real life uses of top skills on resumes here:
  • Deployed the static content into the web servers like Tomcat.
  • Developed stored procedure using PL/SQL.
  • Analyzed thread dumps and heap dumps of WebLogic Admin Server running on Ret Hat Linux and Windows servers.
  • Configured and administered Weblogic server with Oracle9i/10g database.
  • Automated data extraction and data loading in to the cubes using unix batch scripts and Dollar Universe Job scheduler tool.

Top Production Support Engineer Employers

Production Support Engineer Videos

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