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Production support engineer skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
David Garaventa
Below we've compiled a list of the most critical production support engineer skills. We ranked the top skills for production support engineers based on the percentage of resumes they appeared on. For example, 11.4% of production support engineer resumes contained java as a skill. Continue reading to find out what skills a production support engineer needs to be successful in the workplace.

15 production support engineer skills for your resume and career

1. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how production support engineers use java:
  • Performed Java and UNIX releases and deploying code with FTP, created new training documentation for training manual for department.
  • Developed Rewards module using Java EE, Spring WebServices, Stripes, TS2 Mainframe, JMS.

2. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how production support engineers use infrastructure:
  • Implemented daily production changes for Server and Production Infrastructure and testing application availability and troubleshoot any issues.
  • Reviewed, analyzed, and approved technology specific infrastructure changes that impacted Contact Centers.

3. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how production support engineers use linux:
  • Performed Kernel Tuning to make Linux environment less vulnerable to internal security fixes.
  • Performed Linux Administration tasks to manage server environments.

4. Production Environment

The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.

Here's how production support engineers use production environment:
  • Worked with Virtual Business team to gather requirements and feasibility studies for combining existing and emerging applications into the production environment.
  • Provided Migration configuration for transactions, security, services, JMS servers and services while transitioning from development to production environment.

5. Production Issues

Production issues refers to any problems encountered in the development process of software or another kind of application. This often means analyzing how an application is performing on a device and whether the software is performing the correct actions. At times a production issue may mean the application is entirely unavailable on a device.

Here's how production support engineers use production issues:
  • Provide analysis and support for projects and production issues, including coordination with geographically and culturally diverse cross-functional teams.
  • Perform Sanity testing of application during production issues and identify/troubleshoot the issue accordingly.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how production support engineers use technical support:
  • Provided technical support to internal and external customers as part of a software development organization.
  • Provided technical support to 40+ projects using Waterfall and Agile/scrum SDLC development methodologies for implementations.

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7. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how production support engineers use unix:
  • Administered and maintained billing applications over several platforms including Unix and Stratus.
  • Execute Oracles Financial Releases with SQL data files into UNIX production platform and trouble-shooting when the releases processed with errors.

8. Splunk

Here's how production support engineers use splunk:
  • Created monthly/yearly Splunk charts for system/application behavior.
  • Assisted in the planning, designing, developing and deploying of new system monitoring applications using SPLUNK and legacy tools.

9. C Net

Here's how production support engineers use c net:
  • Assisted customers with configuring EMC software to work in their specific network environment.
  • Developed, testing, and supported comic store ordering and inventory software developed using Clipper/dBase on PC/MS-DOS(Lantastic network).

10. Jira

Here's how production support engineers use jira:
  • Logged and did defect-management and tracking through Quality Center and JIRA
  • Experience in partially administering JIRA for issue management Used PAC2000 to open and track CR's PROJECT:

11. C++

C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions

Here's how production support engineers use c++:
  • Supported the Visual Basic (2.0 to 6.0) and Visual C++ (3.5 to 5.0) languages for developer customers.
  • Implemented the subdivision method to generate and smooth control surfaces near the leading edge and the trailing edge (C++).

12. SQL Server

Here's how production support engineers use sql server:
  • Directed SQL server and database consolidation ultimately saving over $400,000 in licensing costs.
  • Support all production SQL Server 7.0 Databases for monitoring, loading troubleshooting and maintenance.

13. JavaScript

Here's how production support engineers use javascript:
  • Monitor updates and fluctuations in database to track productivity * Created company's intranet using HTML and JavaScript.
  • Designed and Developed Web Forms using ASP.NET, HTML, JavaScript.

14. Application Support

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Here's how production support engineers use application support:
  • Provided consultancy to application support teams to deliver efficient modules that optimized the use of available resources while improving service levels.
  • Provided application support for institutional investors and broker-dealer clients using the firm's Java-based electronic trading system.

15. PowerShell

Here's how production support engineers use powershell:
  • Utilized RDP, Computer Management, Active Directory, PowerShell, SQL, and SSH for various administrative tasks.
  • Set the File sharing permission, created and disabled user account control, set PowerShell to unrestricted.
top-skills

What skills help Production Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on production support engineer resumes?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

The skills/attributes required across a variety of jobs in the IT fields.

List of production support engineer skills to add to your resume

Production support engineer skills

The most important skills for a production support engineer resume and required skills for a production support engineer to have include:

  • Java
  • Infrastructure
  • Linux
  • Production Environment
  • Production Issues
  • Technical Support
  • Unix
  • Splunk
  • C Net
  • Jira
  • C++
  • SQL Server
  • JavaScript
  • Application Support
  • PowerShell
  • Technical Issues
  • Jenkins
  • Perl
  • API
  • OS
  • Debugging
  • Production Systems
  • Oracle Sql
  • Portfolio
  • MQ
  • XML
  • Application Monitoring
  • SLA
  • PL/SQL
  • JBoss
  • ETL
  • DB
  • HTML
  • Performance Issues
  • Remedy
  • WebSphere
  • Ruby
  • Tomcat
  • DB2
  • VMware
  • QA
  • DEV
  • Proactive Monitoring
  • J2EE

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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