How To Become A Production Support: What It Is and Career Path

What is a production support and how to become one

Updated January 8, 2025

3 min read

A production support team/person is responsible for monitoring the stock servers, scheduled jobs, incident management, and receiving incidents and requests from end-users, analyzing these and responding to the end-user with a solution or escalating it to the other IT teams. It is an extremely crucial link seen by business to ensure efficiency, so it becomes all the more important to run production support efficiently.

They are required to have a bachelor's degree in a relevant field, usually computer science, engineering, mathematics, or any hard sciences to apply for this job position. Additionally, one-quarter of production support engineers are found to have a master's degree.

The average annual pay for a production support analyst in the United States is $93,593 a year. They can expect salary contents ranging from $90,000 to $95,000 depending on education, certifications, additional skills, and the number of years spent in the profession.

ScoreProduction SupportUS Average

Salary

3.9

Avg. Salary $49,480

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

5.9

Race

American Indian and Alaska Native 0.41%

Asian 16.01%

Black or African American 9.82%

Hispanic or Latino 14.21%

Unknown 5.37%

White 54.18%

Gender

female 35.18%

male 64.82%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a production support

Explore production support education requirements

Most common production support degrees

Bachelor's

53.2 %

Associate

13.4 %

High School Diploma

13.1 %

Start to develop specific production support skills

Skills	Percentages
Java	11.08%
Unix	7.30%
Troubleshoot	6.38%
C++	6.18%
Infrastructure	5.71%

Complete relevant production support training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New production supports learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a production support based on U.S. Bureau of Labor Statistics data and data from real production support resumes.

Research production support duties and responsibilities

Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
Term employees from hr system.

Prepare your production support resume

When your background is strong enough, you can start writing your production support resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a production support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable production support resume templates

Build a professional production support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your production support resume.