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Become A Production Support

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Working As A Production Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Production Support Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Production Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as a Production Support?

Production Support Jobs

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Production Support Career Paths

Production Support
Weblogic Administrator Web Sphere Administrator Senior Consultant
Chief Technology Officer
11 Yearsyrs
Quality Assurance Analyst Systems Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Project Manager Program Manager Senior Manager
Director Of Information
10 Yearsyrs
Program Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Leader Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Project Leader Business Analyst Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Quality Assurance Analyst Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Informatica Developer Senior ETL Developer Lead Developer
Lead Technician
6 Yearsyrs
Informatica Developer Senior Software Engineer
Quality Assurance Lead
6 Yearsyrs
Oracle Database Administrator Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Systems Administrator Software Engineer
Senior Programmer Analyst
7 Yearsyrs
Senior Software Engineer Senior Consultant Project Manager
Senior Project Manager
12 Yearsyrs
Lead Technician Technical Support Specialist Quality Assurance Analyst
Senior Quality Assurance Analyst
6 Yearsyrs
Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
Senior Software Engineer Project Leader Business Analyst
Senior Systems Analyst
7 Yearsyrs
Weblogic Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Oracle Database Administrator Senior Technician Specialist Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Production Support?

Help others decide if this is a good career for them

Average Length of Employment
Support Analyst 2.3 years
Production Support 2.0 years
Support 1.8 years
Top Employers Before
Developer 8.8%
Cashier 6.2%
Teller 5.0%
Consultant 3.1%
Top Employers After
Developer 9.4%
Consultant 5.2%
Cashier 4.2%
Teller 3.8%

Do you work as a Production Support?

Production Support Demographics

Gender

Male

63.7%

Female

33.6%

Unknown

2.7%
Ethnicity

White

67.7%

Asian

19.7%

Hispanic or Latino

8.2%

Unknown

3.3%

Black or African American

1.0%
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Languages Spoken

Spanish

50.0%

Chinese

7.1%

German

7.1%

Japanese

7.1%

Czech

7.1%

Carrier

7.1%

Mandarin

7.1%

Italian

7.1%
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Production Support Education

Schools

More Tech Institute

11.5%

University of Phoenix

8.2%

Georgia State University

6.6%

Northcentral Technical College

6.6%

Eastern Michigan University

4.9%

South Central College

4.9%

State University of New York Stony Brook

4.9%

University of Iowa

4.9%

Greenville Technical College

4.9%

Florida State University

4.9%

Texas A&M University

4.9%

Illinois Institute of Technology

4.9%

The Academy

4.9%

University of Connecticut

3.3%

University of Houston

3.3%

Alcorn State University

3.3%

Wisconsin Indianhead Technical College

3.3%

Baltimore International College

3.3%

University of Central Florida

3.3%

Winthrop University

3.3%
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Majors

Computer Science

18.5%

Business

18.2%

Electrical Engineering

8.0%

Information Technology

6.5%

Computer Information Systems

6.2%

Accounting

4.9%

Computer Engineering

4.6%

Computer Applications

4.3%

Mechanical Engineering

3.7%

Engineering

3.7%

General Studies

3.1%

Management

3.1%

Electrical Engineering Technology

2.2%

Computer Networking

2.2%

Automotive Technology

1.8%

Nursing

1.8%

Communication

1.8%

Liberal Arts

1.8%

Psychology

1.8%

Environmental Control Technologies/Technicians

1.8%
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Degrees

Bachelors

41.6%

Other

26.1%

Masters

17.9%

Associate

8.0%

Certificate

4.5%

Diploma

1.4%

License

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Production Support Salaries

Job Title Company Location Start Date Salary
Enterprise Solutions-Production Support Bloomberg, LP New York, NY Aug 31, 2015 $150,000
Smts-Production Support MCI Communications Services, Inc. Irving, TX May 30, 2016 $125,000
Enterprise Solutions-Production Support Bloomberg L.P. New York, NY Sep 23, 2016 $125,000 -
$155,000
Enterprise Solutions-Production Support Bloomberg L.P. New York, NY Sep 06, 2016 $125,000 -
$155,000
Production Support Diversant LLC Jersey City, NJ Sep 08, 2015 $120,000 -
$130,000
Equities Production Support RBS Securities Inc. Stamford, CT Sep 14, 2013 $120,000
Data Warehouse Production Support Allstate Insurance Company Tempe, AZ Jun 17, 2016 $106,912
Smts-Production Support MCI Communications Services, Inc. Irving, TX Jul 11, 2016 $105,000
Enterprise Solutions-Production Support Bloomberg, LP New York, NY Sep 01, 2015 $105,000
Smts-Production Support MCI Communications Services, Inc. Irving, TX Nov 07, 2016 $105,000
Application Production Support & Development Jpmorgan Chase & Co. New York, NY Jul 23, 2012 $103,000
Production Support Diversant LLC Jersey City, NJ Sep 05, 2016 $100,000 -
$115,000
Application Production Support Data, Inc. Montvale, NJ Sep 30, 2014 $100,000 -
$145,000
Enterprise Solutions-Production Support Bloomberg, LP New York, NY Jul 13, 2015 $95,000
Enterprise Data Warehouse Production Support Analy Blue Cross and Blue Shield of Massachusetts, Inc. Quincy, MA Sep 02, 2014 $92,500 -
$97,500
Production Support Diversant LLC Pennington, NJ Aug 15, 2016 $90,000 -
$110,000
Data Warehouse Production Support Allstate Insurance Company Northbrook, IL Jun 08, 2015 $90,000
Data Warehouse Production Support Allstate Insurance Company Tempe, AZ Jun 15, 2015 $90,000
Compliance & Operational Risk Production Support A RBS Securities Inc. Taylorsville, UT Apr 14, 2014 $90,000
Senior Application/Production Support at&T Services, Inc. Saint Louis, MO Dec 14, 2012 $88,500
Tier 1 Production Support Ignite Management Consultants, LLC Richardson, TX Jun 10, 2016 $86,216
Production Support-OMS Ignite Management Consultants LLC Richardson, TX Oct 03, 2016 $83,000
Production Support-OMS Ignite Management Consultants LLC Richardson, TX Mar 10, 2016 $83,000
Tier 1 OMS-Production Support Ignite Management Consultants LLC Richardson, TX Jun 18, 2014 $83,000
Production Support System Soft Technologies LLC New York, NY Oct 01, 2014 $79,000
IBM Unica Production Support Chronos Global Consulting Inc. Fremont, CA Oct 10, 2016 $77,085
Production Support Diversant LLC Alpharetta, GA Jun 27, 2016 $75,338 -
$85,000
Senior Production Support-Mainframe Caremark, LLC Buffalo Grove, IL Mar 25, 2013 $75,275 -
$95,300

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Top Skills for A Production Support

DataWarehousePl/SqlUnixProceduresStatusWebWindowsServerProductionEnvironmentFinancialMainframeDB2XMLSLAProductionIssuesQAComplianceBusinessRequirementsJCLResourceAsset

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  1. Data Warehouse
  2. Pl/Sql
  3. Unix
You can check out examples of real life uses of top skills on resumes here:
  • Monitor and resolve data warehouse ETL production issues and co-ordinate with respective team for solution.
  • Created PL/SQL procedures for validating and estimating incoming meter data.
  • Coded UNIX Shell scripts for loading data into OLTP system and identification of required dimensions and facts from the Database.
  • Develop and revise quality manuals and best operating procedures.
  • Developed brand new report NOV OSP Scheduled Status Report which pulls data regarding Outside processed items and their status.

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