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Become A Production Support

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Working As A Production Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $104,491

    Average Salary

What Does A Production Support Do At Raytheon

* Troubleshooting hardware and process issues down to CCA and component levels · Resolution of issues on production lines and intesting (including suppliers) · Failure analysis / root cause determination and corrective action implementation · Performing analog and digital circuit analysis and characterizing and modeling electrical signals of electronics subsystems in simulation · Identifying and instantiating circuit card and subassembly design updates · Lead electrical engineering activities performing integration, test and debug activities on complex circuit card assemblies.
* U.S.
* Citizenship statusis required as this position needs active U
* S. Security Clearance as of day oneof employment.
* Location: Tucson, AZ

What Does A Production Support Do At General Motors

* Understand, support and execute all work in a safe manner using the established procedures, methods and safe working requirements.
* Provide technical support in a complex production machining and assembly environment.
* Assist on planning and scheduling predictive, preventive and reactive maintenance activities.
* Maintain, troubleshoot and perform tasks on all equipment
* Support all production operators, systems, & tools to achieve all throughput and uptime targets.
* Support weekend and off-shift needs as required
* Support spare parts process.
* Participate in Global Manufacturing System (GMS) Compliance, Business Plan Deployment (BPD) process, and the global Best Practice process.
* Participate in continuous improvement, failure mode and effects (FMEA) and preventative failure mode and effects (PFMEA) workshops with the production teams and other staff as required.
* Follow plant change control process emphasizing documentation and communication
* Preferred Qualifications
* Strong knowledge of electrical and mechanical systems including: electricity and electronics (PLC, HMI), controls and instrumentation, mechanical drives, pneumatics, and hydraulics
* Working knowledge of process equipment operations, sequence, error proofing and diagnostic capabilities
* General knowledge of preventative maintenance and predictive maintenance principles, blueprint reading/schematics
* Knowledge and ability to participate in the Throughput Improvement Process (TIP) and Continuous Improvement Process (CIP) to attain maximum Overall Equipment Effectiveness (OEE)
* Knowledge of high volume assembly and precision machining equipment
* Welding
* Ability to grasp and learn complex systems
* Problem solving and analytical skills
* Ability to use one's hands and power tools
* Ability to multitask in a highly flexible environment
* Strong interpersonal skills to work well with others
* Strong computer skills
* Position Requirements

What Does A Production Support Do At Bank of America

* Partner with Developers, Application owners, Architects, Security experts, line of business and Finance production support staff on small and large efforts to ensure that components are complaint with current guidelines.
* Gather and translate requirements to concise deliverables for design and implementation
* Coordinate Disaster recovery for Finance Application
* Create, maintain, and manage technical release process for finance applications.
* Manage code / configuration migrations from Development to QA to Production environments.
* Retrofit production released code into applicable lower environments.
* Monitor code synchronization between production and lower environments
* Manage the delivery of infrastructure for all systems (SAP & ORACLE) considered in scope under the Finance Umbrella.
* This includes Core and NON Core systems that are required for systems to function as intended
* Manage any hardware upgrade or server maintenance across the environments
* Coordinate GIS Patching across Finance and HR applications.
* Identify and coordinate patching for Clear and present danger, P2 and P3 vulnerabilities.
* Identify opportunities for improvement as well as maintain metrics to help develop analysis that will drive improvement in all areas of Environment management
* Report statuses of all efforts into various systems including Jira, Nexus, Remedy or other as required (daily, weekly)
* Evaluate situations and escalate any issues that might raise risk to the project or the bank.
* Individual will be a contributing member of the Finance Technology Environment Services Team

What Does A Production Support Do At City National Bank

* Lead Production Support activities by troubleshooting critical issues, addressing application service interruptions and vendor outages while identifying process improvements.
* Lead application upgrade projects by applying hot fixes and version releases on a regular basis.
* Lead process development and oversight of code migrations between Dev, QA and Production environments ensuring code and job scheduling is sound and complete.
* Define and establish processes for performing routine system health checks to ensure optimization and stability of application and code.
* Provide technical direction and mentoring to team members related to implementations, job scheduling, and troubleshooting.
* Develop and maintain thorough business knowledge of financial applications related to Treasury Management.
* Create, enhance, and maintain support processes and technical documentation.
* Execute and/or escalate problem management procedures as necessary.
* Perform operational fixes related to code.
* Perform code reviews to ensure technology, exception handling, company best practices and processes are followed.
* Participate in Disaster Recovery exercises pertaining to processes.
* Ability to be on call and provide off-hours support.
* Work with management to define and create methods for collecting and reporting on metrics related to SLAs.
* Engage with system owners and operations groups to define and ensure appropriate monitoring of system.
* Responsible and accountable for appropriate quality controls related to the financial products we provide, the services we deliver, the processes we employ, and the incentives with which we reward our colleagues.
* Ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement

What Does A Production Support Do At Wells Fargo

* Will become an iGrafx expert in all areas of the tool suite
* Be knowledgeable on iGrafx reporting
* Provides functional subject matter iGrafx expertise & support to the organization
* Provides coaching & mentoring on the use of iGrafx in Live setting and in Remote setting
* Document and resolve first level iGrafx technical and functional questions
* Escalate production incidents in a timely fashion to Level 2 support
* Track and provide timely updates on all unresolved iGrafx production incidents
* Escalate to Enterprise Process Engineering leadership when a high severity incident is reported
* Support our IT partners as they manage the operation, maintenance, versioning and upgrading of the iGrafx platform
* Provision access for new and/ or existing users
* Provide onboarding to the delivery team when bringing a new LOB onto iGrafx
* Execute Queries to pull and publish predefined enterprise level reports
* Generate simple ad hoc reports for various stakeholders like LOB Librarians, Enterprise Librarian, process owners, process manager and leadership
* Publish monthly production support dashboard
* Document and execute on requests to perform enterprise object & general library maintenance activities
* Support Enterprise iGrafx Librarian in other production support tasks
* Document and execute on requests for iGrafx configuration changes
* Secondary Responsibilities: _
* The role will also support additional iGrafx capabilities & services being led by other team members on the team.
* Lead the design and implementation of iGrafx educational material for the following tool suite modules
* o Process Modeling & Analysis
* o Process Modeling & Architecture
* o Risk Management
* o Performance Management
* Manages communication schedule and content for all things related to iGrafx educational program
* Partner with L&D to design and deploy iGrafx training
* Periodically presents ideas for improvement and progress on implementation of iGrafx education and support program
* The sharing of lessons learned and best practices with others throughout the organization when appropriate
* Collaborate with other enterprise programs or initiatives to help advance the goals of those efforts that may rely on iGrafx.
* Teach and coach on proper use of Business Process Modeling Notation
* Teach and coach users on proper approaches for functionally decomposing a process
* Teach and coach users on proper use of Process Taxonomy
* Lead the Enterprise BPMN Style Guide Team (facilitate the team, develop and manage a web site, maintain the standards, conduct yearly reviews, manage intake for requests to change or adjust standards)
* Develops business case proposals for iGrafx education solutions, staff and structure changes, including cost estimates.
* Organizing and managing content on SharePoint that is specific to iGrafx educational material
* Attend Internal Enterprise Process Engineering related events
* Attend Vendors related events for products that support Enterprise Process Engineering
* The ideal candidate can be located in any of the major Wells Fargo Campus locations, such as; San Francisco, Irving, Phoenix, Denver, Dallas, San Antonio, Des Moines, Minneapolis, St Louis, Chicago, New York, Charlotte, etc

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How To Become A Production Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Production Support jobs

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Production Support Career Paths

Production Support
Weblogic Administrator Web Sphere Administrator Senior Consultant
Chief Technology Officer
11 Yearsyrs
Quality Assurance Analyst Systems Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Project Manager Program Manager Senior Manager
Director Of Information
10 Yearsyrs
Program Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Leader Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Project Leader Business Analyst Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Quality Assurance Analyst Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Informatica Developer Senior ETL Developer Lead Developer
Lead Technician
6 Yearsyrs
Informatica Developer Senior Software Engineer
Quality Assurance Lead
6 Yearsyrs
Oracle Database Administrator Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Lead Technician Systems Administrator Software Engineer
Senior Programmer Analyst
7 Yearsyrs
Senior Software Engineer Senior Consultant Project Manager
Senior Project Manager
12 Yearsyrs
Lead Technician Technical Support Specialist Quality Assurance Analyst
Senior Quality Assurance Analyst
6 Yearsyrs
Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
Senior Software Engineer Project Leader Business Analyst
Senior Systems Analyst
7 Yearsyrs
Weblogic Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Oracle Database Administrator Senior Technician Specialist Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Production Support Demographics

Gender

  • Male

    65.8%
  • Female

    31.3%
  • Unknown

    2.8%

Ethnicity

  • White

    66.3%
  • Asian

    20.6%
  • Hispanic or Latino

    8.5%
  • Unknown

    3.5%
  • Black or African American

    1.0%
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Languages Spoken

  • Spanish

    46.9%
  • German

    6.3%
  • Urdu

    6.3%
  • Carrier

    6.3%
  • Hindi

    6.3%
  • Mandarin

    6.3%
  • Portuguese

    3.1%
  • Chinese

    3.1%
  • Japanese

    3.1%
  • French

    3.1%
  • Cantonese

    3.1%
  • Thai

    3.1%
  • Arabic

    3.1%
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Production Support

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Production Support Education

Production Support

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Real Production Support Salaries

Job Title Company Location Start Date Salary
Senior Manager Ecommerce Production Support Bed Bath and Beyond, Inc. Union, NJ Jul 06, 2015 $175,000
Head of Operations and Production Support, Americas Bloomberg, LP New York, NY Oct 18, 2015 $159,500
Head of Operations and Production Support, Americas Bloomberg, LP New York, NY Aug 01, 2015 $159,500
Etl/Informatica Developer-Production Support Princeton Information, Ltd. New York, NY Nov 05, 2016 $156,525
Enterprise Solutions-Production Support Bloomberg, LP New York, NY Aug 31, 2015 $150,000
Production Support Developer MacYs.Com, LLC San Francisco, CA Aug 26, 2016 $138,362
Ecommerce Production Support Developer MacYs.Com, LLC San Francisco, CA Jun 23, 2016 $138,362
Technical Lead Production Support Developer-Platform MacYs.Com, LLC. San Francisco, CA Jun 27, 2016 $138,362 -
$155,000
Ecommerce Production Support Developer, Mobile MacYs.Com, LLC San Francisco, CA Jun 14, 2016 $138,362
Production Support Developer MacYs.Com, LLC San Francisco, CA Jun 28, 2016 $138,362
Ecommerce Production Support Developer MacYs.Com, Inc. San Francisco, CA Jan 03, 2016 $138,362
Senior Production Support Developer MacYs.Com, Inc. San Francisco, CA Dec 02, 2016 $134,638 -
$151,500
E-Commerce Developer, Production Support MacYs.Com, Inc. San Francisco, CA Jan 14, 2016 $134,638
Ecommerce Production Support Developer MacYs.Com, LLC San Francisco, CA Jun 14, 2016 $116,537 -
$131,700
Ecommerce Production Support Developer MacYs.Com, Inc. San Francisco, CA Jan 03, 2016 $116,537 -
$131,700
L3 Production Support/Bau Development Lead Accenture LLP San Antonio, TX Dec 08, 2016 $115,300
Production Support Developer-Platform MacYs.Com, Inc. San Francisco, CA Apr 27, 2015 $115,000
Technical Production Support Mitchell/Martin, Inc. Jersey City, NJ Apr 02, 2015 $115,000 -
$135,000
Production Support Developer-Security and Monitoring MacYs.Com, Inc. San Francisco, CA Jul 27, 2015 $114,400 -
$122,000
Ecommerce Production Support Developer, Security MacYs.Com, Inc. San Francisco, CA Jul 01, 2015 $114,143 -
$119,100
Production Support Developer-Mobile MacYs.Com, Inc. San Francisco, CA May 11, 2015 $114,143 -
$120,000
Professional-Applications/Production Support at&T Services, Inc. Bothell, WA Jul 15, 2016 $98,350
Production Support Developer-Mobile MacYs.Com, Inc. San Francisco, CA Aug 18, 2015 $98,102 -
$125,000
Analyst, Production Support American Public University System Ranson, WV Jul 05, 2016 $98,000
As400 Synon Production Support Advisor Caremark, LLC Richardson, TX Sep 02, 2015 $97,821 -
$135,000
Advisor, Production Support (Support Services) Caremark, L.L.C. Buffalo Grove, IL Jun 20, 2016 $97,115
Architect, Enterprise Data Warehouse Administration & Production Support Comcast Cable Communications, LLC West Chester, PA Feb 13, 2015 $97,032 -
$117,000
Advisor, Production Support Service Caremark, LLC Scottsdale, AZ Nov 13, 2016 $96,970 -
$114,249
Production Support Developer MacYs.Com, LLC San Francisco, CA Jul 11, 2016 $96,730 -
$131,700

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Top Skills for A Production Support

DataWarehousePl/SqlWeblogicServerUnixProceduresWindowsServerWindowsXPProductionEnvironmentFinancialLinuxSetupApplicationServerXMLQASolarisMainframeSQLServerProductionIssuesToadDB2

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Top Production Support Skills

  1. Data Warehouse
  2. Pl/Sql
  3. Weblogic Server
You can check out examples of real life uses of top skills on resumes here:
  • Managed 24/7-production support for Mortgage HUB data warehouse.
  • Created PL/SQL procedures for validating and estimating incoming meter data.
  • Documented the issues, migration and upgraded patches for Weblogic servers and web servers.
  • Handled various Network issues like Network issues, UNIX Server issues, Database issue and Abinitio connection.
  • Attend and support safety meetings representing company policies and procedures.

Top Production Support Employers

Production Support Videos

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