How to hire a production support

How to hire a production support, step by step

Here's a step-by-step production support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a production support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new production support
• Step 8: Go through the hiring process checklist

What does a production support do?

Post a production support job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The production support hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A production support's background is also an important factor in determining whether they'll be a good fit for the position. For example, production supports from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of production supports.

   Type of Production Support	Description	Hourly rate
   Production Support	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$12-44
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26
   Trainee	Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress... Show more	$12-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Java
   • Unix
   • Troubleshoot
   • C++
   • Infrastructure
   • Linux
   • Production Environment
   • Data Entry
   • Technical Support
   • Production Issues
   • Perl
   • DR
   • Production Lines
   • Remedy

   Check all skills

   Responsibilities:

   • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
   • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
   • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
   • Term employees from hr system.
   • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
   • Perform printer mapping to PC.

   More production support duties

3. Make a budget

   Including a salary range in your production support job description is one of the best ways to attract top talent. A production support can vary based on:

   • Location. For example, production supports' average salary in alaska is 58% less than in new jersey.
   • Seniority. Entry-level production supports 72% less than senior-level production supports.
   • Certifications. A production support with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a production support's salary.

   Average production support salary

   $49,480yearly

   $23.79 hourly rate

   ---

   Entry-level production support salary

   $26,000 yearly salary

   Updated January 21, 2026

   Average production support salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$70,139	$34
   2	New Jersey	$70,013	$34
   3	North Carolina	$66,202	$32
   4	Delaware	$62,075	$30
   5	Michigan	$59,584	$29
   6	Georgia	$59,202	$28
   7	Texas	$58,214	$28
   8	Illinois	$58,123	$28
   9	Florida	$52,377	$25
   10	Arizona	$51,736	$25
   11	Wisconsin	$50,716	$24
   12	Massachusetts	$49,592	$24
   13	Ohio	$47,814	$23
   14	California	$45,017	$22
   15	Kansas	$43,709	$21
   16	Missouri	$43,429	$21
   17	Minnesota	$41,669	$20
   18	Utah	$38,440	$18
   19	Washington	$37,651	$18

   Average production support salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Bloomberg	$119,007	$57.21	3
   2	Tradeweb	$108,357	$52.09
   3	Data	$106,660	$51.28
   4	Intelliswift	$101,293	$48.70	3
   5	TM Floyd & Company	$95,963	$46.14
   6	Morgan Stanley	$90,942	$43.72	20
   7	Collabera	$90,819	$43.66	91
   8	SS&C Technologies	$86,966	$41.81	5
   9	GPAC	$86,666	$41.67
   10	FEI Systems	$86,003	$41.35
   11	Softpath System	$85,589	$41.15	6
   12	Johnson Matthey Plc	$85,234	$40.98	1
   13	BNY Mellon	$82,123	$39.48	28
   14	Fourth Technologies, Inc.	$82,103	$39.47
   15	APN	$81,696	$39.28
   16	Erp Analysts	$81,325	$39.10
   17	Tachyon Technologies	$80,128	$38.52
   18	Pamten Inc	$79,892	$38.41
   19	Tata Group	$78,333	$37.66	22
   20	Infoway software	$77,941	$37.47

4. Writing a production support job description

   A job description for a production support role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a production support job description:

   Production support job description example

   • Pay range $25 - $38/hr (based on experience)
   • Additional $1.50/hr attendance bonus
   • Full benefits package including medical, life and disability, vacation, 401k with company match
   • Climate controlled work environment
   • Cross training and advancement opportunities

   I. Summary

   This employee is responsible for performing preventive maintenance, troubleshooting, and repairing the mechanical functions and components of all CNC and manual machine tools and related equipment, including, but not limited to pneumatics, hydraulics, and geometry. May be required to perform other maintenance department functions as directed.

   II. Essential Duties & Responsibilities

   • Maintains machines in safe working condition by performing preventative maintenance and repairs as scheduled or observed.

   • Identifies and troubleshoots the cause of any mechanical equipment problem by evaluating and performing the proper testing procedures in a safe and efficient manner while troubleshooting and repairing equipments.

   • Identifies repairs or replaces defective parts by dismantling and reassembling the equipment to original machine specifications.

   • Identifies and orders parts needed to maintain equipment by filling out a maintenance material request form and submitting it to the supervisor in a timely manner.

   • Learns new technology related to this field (in a reasonable amount of time) in order to work efficiently.

   • Works in a safe and efficient manner observing all company and OSHA standards.

   • Performs the proper record keeping procedures as defined by the supervisor.

   • Keeps work areas clean and orderly by sweeping, mopping, and cleaning areas upon completion of a job or shift (all material must be discarded or put into the proper storage location when not in use).

   • Works overtime (as directed) and other shifts to support production requirements as determined by management.

   • Operates a lift truck and other company equipment as directed.

   
   
   #hc53866

   Copy this example

   

5. Post your job

   To find production supports for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any production supports they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level production supports with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your production support job on Zippia to find and recruit production support candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting production supports requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   While interviews are great, you will only sometimes learn enough from a conversation with a production support applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new production support

   Once you've found the production support candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a production support?