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Production support job description

Updated March 14, 2024
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Example production support requirements on a job description

Production support requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in production support job postings.
Sample production support requirements
  • Experience in production support
  • Knowledge of scripting languages (e.g. Bash, Python)
  • Understanding of ITIL framework
  • Proficiency in SQL
  • Experience with monitoring and logging tools (e.g. Nagios, Splunk)
Sample required production support soft skills
  • Excellent problem-solving skills
  • Strong communication skills
  • Ability to work well under pressure
  • Attention to detail
  • Flexibility and adaptability

Production support job description example 1

GMT production support job description

  • Pay range $25 - $38/hr (based on experience)
  • Additional $1.50/hr attendance bonus
  • Full benefits package including medical, life and disability, vacation, 401k with company match
  • Climate controlled work environment
  • Cross training and advancement opportunities

I. Summary

This employee is responsible for performing preventive maintenance, troubleshooting, and repairing the mechanical functions and components of all CNC and manual machine tools and related equipment, including, but not limited to pneumatics, hydraulics, and geometry. May be required to perform other maintenance department functions as directed.

II. Essential Duties & Responsibilities

• Maintains machines in safe working condition by performing preventative maintenance and repairs as scheduled or observed.

• Identifies and troubleshoots the cause of any mechanical equipment problem by evaluating and performing the proper testing procedures in a safe and efficient manner while troubleshooting and repairing equipments.

• Identifies repairs or replaces defective parts by dismantling and reassembling the equipment to original machine specifications.

• Identifies and orders parts needed to maintain equipment by filling out a maintenance material request form and submitting it to the supervisor in a timely manner.

• Learns new technology related to this field (in a reasonable amount of time) in order to work efficiently.

• Works in a safe and efficient manner observing all company and OSHA standards.

• Performs the proper record keeping procedures as defined by the supervisor.

• Keeps work areas clean and orderly by sweeping, mopping, and cleaning areas upon completion of a job or shift (all material must be discarded or put into the proper storage location when not in use).

• Works overtime (as directed) and other shifts to support production requirements as determined by management.

• Operates a lift truck and other company equipment as directed.



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Production support job description example 2

ICONMA production support job description

Data warehouse Production support Location: Atlanta, GA Duration: 9-10 months with possible contract to hire Description:
+ EIS Shared Services Data - Production Support- Lead Application Support Engineer

+ A Bachelor's Degree is required.

Candidate Sell: This role requires planning and management of the Business Intelligence Data Warehousing applications across all line of businesses and making sure all the required data and reports are available to the business users on time and adhering to service level agreement. Project life cycle will include Business Impact analysis, requirement gathering, Code walkthrough, Problem analysis, Test planning, Documentation, Troubleshooting, Mentoring, Change management implementation, Support to technology systems and Customer interfacing. Primary responsibilities: - Incident and Problem Management. - Change and Release Management. - Team co-ordination and Stakeholder Management. - Customer Relationship Management. Must Have Skills:

+ 3 + years in Production Support or Development Expirience

+ Must have Data Warehousing and Dimensional Modelling experience.

+ Hands-on experience on Ab Initio, Unix Scripting, Big Data Technologies (Hadoop, Hive, HBASE, Spark, Scala, Yarn), Strong SQL query knowledge

+ Knowledge of complete production support lifecycle and associated responsibilities.

+ Quicker turnaround time with strong technical, analytical and communication skills.

Nice To Have Skills: 3 + years Big Data Expirience Project Management Skills DevOps Experience Code Development or Testing Skills Prior Experience / Skills Needed: Production Support - Monitoring applications using tools such as App Dynamics, Extra Hop, and Splunk. Production Support - Monitoring networks using tools such as SolarWind, OpenView, Zabbix, etc. Production Support - Log Analysis Production Support - Intrusion Prevention/Detection Systems, Web/Email Security Appliances Documentation (Application Design, Infrastructure Design, RunBook) Responsibilities: - Create ETL data ingestion & transformation and incorporate the Data Quality, data control & governance Rules to control and publish the data quality metrics. Develop Unix scripts, Query Hive tables and execute Hadoop commands as work demands - Reviewing implementation documents, completing the change request formalities in release management tool and working with Release Management for implementing the changes in production. Coordinating with Infrastructure, Database Admin and Development teams for successful production implementation of codes/break fixes. - Providing the necessary knowledge transfer for application support in Production and assisting other teammates in operation support for Production issues - Use domain knowledge & subject-matter expertise in banking and operations/support domain to resolve matters requiring such needs - Performing project planning and analysis and providing relevant inputs to leadership teams. - Involve actively in explaining the proposed solutions to the team. Assist the team in resolving production issues. Technical Point of contact between client & Infosys Ltd. Offshore - Drive key meetings, understand the business requirements and addressing them to improve the Business Value - Conduct daily/weekly discussions/reviews with the team to understand the progress of their work and help them to solve any challenges they might be facing while performing their project responsibilities - Ensuring effective risk management by logging, characterizing qualitative and quantitative risks and proposing mitigation plans. - Analyze and constantly improve systems, processes and nature of service being provided to ensure customer delight
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Production support job description example 3

Yulista Holding, LLC production support job description

Yulista Integrated Solutions LLC

Regular

PRIMARY FUNCTION

Assemble Kits made of Electrical Parts, Mechanical Parts, Hardware, and Fasteners. Ensure the efficient day-to-day operation of the Kitting Area. Uses and creates Production Routings and other documentation to ensure proper control of Electrical Parts, Mechanical Parts, Hardware, and Fasteners throughout the production process and customer delivery. Ensure continuous improvement of Production Kitting, Production processes, control and handling of inventories, and on-time delivery.

ESSENTIAL FUNCTIONS
Ability to follow all production processes Assemble Kits using Kitting instructions with accurately reading drawings and other documentation for part numbers, quantities, and revisions Fill forms , record data, verify count accuracy, check assembly descriptions, dimensions, size, and color Performs administrative and office support activities for multiple supervisors.Assist with all administrative processes and tasks in accordance with departmental policies and procedures.Assist in the preparation of regularly scheduled reports and other documents upon request.Process requests for departmental and office supplies.Organize and maintain electronic and hard copy reports in accordance with department processes and company policies.Organize the work area to maintain a neat and professional environment.Maintain organization's Property Control System by identifying assets, establishing and maintaining records while working with support personnel.May be required to perform other related duties to meet the ongoing needs of the organization.A background and previous work experience in Aerospace, Aviation, Defense, Military, and Government property control is considered a plus

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

Beginner to intermediate computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills or software programs.Ability to enter data accurately into databases.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence Must be able work effectively and cooperatively with all levels of management and staff.Must be trustworthy - will handle confidential information routinely Ability to use general office equipment such as fax, phone, copier, etc.Ability to follow a process.Strong professional customer service skills, including active listening, prompt service and follow-up.Excellent analytical skills with the ability to evaluate data and consider decision impact across multiple areas.Strong decision analysis and problem solving skills; ability to draw conclusions and justify decisions.Must be able to communicate issues to management and regulatory agencies Ability to learn and understand corporate policies and procedures and how they relate to Yulista Integrated Solutions, LLC.'s goals.Ability to perform basic mathematical computations, detect unobvious facts and issues, and exercise resourcefulness in resolving problems.Must be able to work independently and stay on task with minimal supervision Ability to multi-task.

QUALIFICATIONS:

High School Diploma or equivalent and 1-2 years of task related experience Moderate computer skills in Microsoft OfficeExcellent communication skills, both verbal and written Strong ability to work on multiple tasks simultaneously with multiple persons and multiple deadlines Ability to work under pressure and adhere to deadlines Excellent time management skills Ability to obtain and maintain a Government Security Clearance

PREFERENCE STATEMENTPreference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENTAdditionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATIONIt is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
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Updated March 14, 2024

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.