Production Support remote jobs - 284 jobs

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. The Excess Liability Division specializes in offering large limits of liability to protect its clients' corporate assets from catastrophic loss. The Division offers significant capacity of up to $20 million dollars for both Lead Umbrella and Excess Liability placements. This protection is made available to companies varying in size from single location light hazard risks to a wide variety of more difficult to place manufacturers and processors. ************************************************************************************************** The Excess Liability Division is currently searching for a Senior Production Underwriting Specialist or an AVP of Underwriting to join our Excess Liability team. This individual will work a hybrid schedule (4 days in office, 1 day WFH) out of the Dallas, TX office OR fully remote if they reside outside of the Dallas area. We are open to candidates who reside in Texas, Oklahoma, or Mississippi. The underwriter will primarily be handling Lead Umbrella and Excess Liability risks in manufacturing, contracting, retail service and distribution. The business unit strategically solicits Middle Market to National commercial risks from a producer base that spans the United States. Essential Job Functions and Responsibilities Responsible for leading the evaluation and underwriting of new and renewal business, ensuring alignment with Company underwriting guidelines and risk appetite. Analyzes and evaluates complex risk data to make informed decisions on coverage, pricing, and terms. Fosters strategic partnerships with claims, agents, brokers, and clients to obtain necessary information and provide guidance. Procures and analyzes supplementary reports and screenings, such as Safer-SMS reports, loss history reports, and external inspections, to support underwriting decisions. Ensures proper documentation of underwriting decisions and compliance with state and federal insurance regulations. Evaluates complex policy renewals and modifications, identifying opportunities for policy enhancements and risk mitigation. Communicates underwriting strategies and decisions effectively to internal teams, agents, and brokers. Monitors and shares insights on industry trends, regulatory changes, and market conditions. Maintains effective business relationships with internal and external customers/coworkers, focusing on generating new business and retaining profitable business. Responsible for explaining and promoting products and services to drive market growth. Oversees the development and execution of comprehensive marketing strategies to effectively promote the company's products to brokers and agents. Analyzes market trends and competitive landscape to identify strategic opportunities and makes recommendations for product enhancements and innovative marketing approaches. Responsible for leading marketing initiatives, including presentations, industry events, and broker/agent meetings, to showcase the company's products and services. Responsible for evaluating underwriting and marketing practices, implementing strategic adjustments to improve overall effectiveness and outcomes. May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports. Performs other duties as assigned. Job Requirements Bachelor's Degree or equivalent experience. Generally, a minimum of 13 years of experience in Underwriting or a related field. Excess and umbrella underwriting experience preferred. Completion of or continuing progress toward a professional designation preferred. Effective communication and negotiation skills to build and leverage excellent customer relationships and to successfully market products and services. Position requires frequent day and overnight travel, more than 10% but less than 50% of time to visits agents and brokers.

About Schumacher Schumacher & Co. is a fast-growing and innovative interior design company. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. We are driven by a shared belief that design transforms life. It challengesconvention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company. Schumacher & Co., America's leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings is seeking an Application SupportAnalyst. This is an exciting and highly visible position that plays an important role in supporting the company's success. The right Application Support Analyst is a quick learner who is open to change and resourceful in finding solutions. Application Support Analyst This position will work within the Enterprise Systems team. They will have the autonomy to solve difficult business problems through technology. The Candidate should have strong communication skills and be comfortable working with all levels of stakeholders within the company. This is a REMOTE role performing the following: YOU WILL: Participate in the administration, configuration and daily support of the Enterprise System performing route cause analysis and troubleshooting issues reported by end users to provide quick resolutions. Perform application support, troubleshooting complex issues and escalating as needed to vendors, developers or IT. Work closely with development teams with Quality Assurance of system enhancements and new applications. Triage and Dispatch issues using a help desk ticketing system Develop and Maintain end user and technical documentation Bring forward suggestions for improvements of systems, network, applications strategy and execution Perform scheduled routine system maintenance Continuously develop system expertise Other responsibilities as assigned YOU HAVE/ARE: Bachelor's degree in computer science or related field 2+ years of experience in application and systems support 2+ years of experience with programming languages; .net, SQL and C# 2+ years of experience working with Enterprise Software preferably SaaS solutions (WMS, ERP, EMR, CRM) Experience with Dynamics GP and/or Salespad a plus Critical thinking; organization and prioritization of tasks. Ability to manage multiple projects at once with competing deadlines Flexible work schedule, including availability after hours including some holidays and weekends Benefits: 20 days PTO | Flex Hours | Health Vision & Dental | 401(k) Plan Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary The Commercial Services Production Support Specialist provides critical operational support to ensure the accurate and timely processing of commercial real estate transactions. This role supports all NCS offices including escrow officers, underwriters, and internal teams by managing documentation, providing production system support, identifying, troubleshooting, and remediating common title and closing process issues while ensuring compliance with regulatory and internal standards. As part of a collaborative team of Production Support Specialists, this role works closely with national offices, affiliate partners, and corporate teams to maintain workflow continuity and uphold service excellence. *Occasional Travel REMOTE Job Responsibilities Provides operational support to the production team throughout the course of the real estate transaction process (prior to, in progress, and post-closing) for clientele May assist in reviewing real estate records needed to generate legal support to determine the historical ownership of properties Updates transaction information as necessary based on change requests related to the parties on file or property Assists in maintaining expected production levels and delivery standards on a daily basis Follows standard procedures and guidelines Understands how assigned duties relate to others within the team and how the team integrates with related teams Impacts own team through the quality of the support provided Recognizes and solves typical problems; selects solutions from established options Communicates moderately complex information in routine situations, typically within own team Works under general supervision with limited ability to modify approach Individual contributor having no supervisory responsibilities; manages own workload Performs all other duties as assigned by management Education High school diploma required; Bachelor's preferred Experience Typically requires 2+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Pay Information Starting pay $36.90 hourly Job Purpose Direct lineside support of equipment running condition, problem response, trouble shooting, equipment confirmation, general equipment preventive maintenance, supporting shutdown activities, completing downtime summaries and line supporting activities. Key Accountabilities * Safety- Monitor and enforce all department and plant safety rules. * Support the development of running adjustments, procedures and ensure safe proper training to staff and associates. * Performing assigned tasks on production equipment without detailed instructions - preventive maintenance. * Continually develop communication networks both within the department as well as other departments/factories to ensure product and department success. * Start up and shutdown of equipment, perform repairs, control/perform all model changes and or tooling changes. Confirm smooth process flow of an assembly line. * Encourage and Support activities such as awards, safety ideas, and new model events. * Develop capability of self and team through training, mentoring, and sharing of experiences in area of technical expertise and understanding for succession planning. * Communicate clearly through daily reporting to ensure shift-to-shift understanding of activity and pending items. Qualifications, Experience, and Skills Minimum Experience: * 2 years manufacturing production experience Other Job-Specific Skills: * Basic Mechanical understanding (pneumatics, electrical, hydraulic, etc.) * Ability to work with and teach others * Must be able to actively follow-up on projects and equipment related issues. * Basic mechanical blue print reading capabilities * Understanding hardware capabilities (programmable logic controller, linear variable differential transformer, prox switch, light curtain, etc.) * Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook) Working Conditions * Will require standing for long durations of time * Able to work in a fast pace production area * 0-10% travel requirement for training and offsite support as needed * Daily, weekly, weekend and holiday overtime is required and will vary * Able to work varying/rotating shifts for extended periods of time if requested * Ability to perform production line work and work online as needed What differentiates Honda and make us an employer of choice? Total Rewards: * Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) * Paid Overtime * Regional Bonus (when applicable) * Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) * Paid time off, including vacation, holidays, shutdown * Company Paid Short-Term and Long-Term Disability * 401K Plan with company match + additional contribution * Relocation assistance (if eligible) Career Growth: * Advancement Opportunities * Career Mobility * Education Reimbursement for Continued Learning * Training and Development programs Additional Offerings: * Tuition Assistance & Student Loan Repayment * Lifestyle Account * Childcare Reimbursement Account * Elder Care Support * Wellbeing Program * Community Service and Engagement Programs * Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

The role of Apps Sup Tech Lead Analyst at Citi is a pivotal one, involving the operation and maintenance of critical applications within Citi's global banking infrastructure. This position plays a significant role in ensuring the smooth functioning of these applications, supporting traders in serving clients effectively. The Tech Lead Analyst also contributes to stability and service improvements, collaborates with various teams, including Application Technology Development and Infrastructure, and partners with senior business leaders worldwide. This role offers opportunities for developing technical and soft skills, gaining exposure to advanced technologies, and understanding Foreign Exchange (FX). The responsibilities include handling incidents and problems at an enterprise level, championing stability initiatives, and collaborating with technology teams to integrate functions effectively. The Tech Lead Analyst is expected to have strong analytical skills, the ability to handle incidents calmly, and excellent communication skills. The role requires a Bachelor's or Master's degree, 6 -10 years of experience, and proficiency in technical tools and systems, including UNIX (AIX/Linux) environments and databases like Oracle and Microsoft SQL. The salary range for this role is $121,560 to $182,340, with Citi offering an inclusive and supportive work environment.

StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment. Job Description Your Role with the Company: As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include: Provide technical support services to partners in accordance with procedures and SLAs Used database/application knowledge to find solutions to partners' technical issues Develop solutions using the Maximo configuration and customization tools to enhance the customers' use of Maximo Provide on-call support as needed outside of work hours Monitor the phone and ticketing system to resolve all technical issues in a timely fashion Qualifications Background Profile: Associate's Degree Computer Science, Information Systems, or equal Information Technology training Strong SQL skills and report writing tools experience Previous Application Support experience Strong Customer Service and Communication skills Additional Information Benefits: 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited 6 paid company holidays plus 2 floating holidays Flexible schedules - offer work from home depending on department needs 401k - simple IRA plan Company sponsored events and lunches Laid back, close-knit culture And many more!

CapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing needs we need consultants who can work with us on salaried on contract basis. We provide industry standard benefits, and an environment for LEARNING & Growth. Positions are based across geographies. Consultants for some positions can opt for remote work. Job Description: Need JAVA Production Support Lead with:- 1. Strong Knowledge on Java J2EE 2. Has had previous experience as L1 JAVA production support 3. Strong knowledge on Spring Framework and SQL 4. Strong knowledge in coding & debugging iF INTERESTED send your resume with contact details and salary or rate desired

Job Description . Job Title: Epic Inpatient Procedure Orders Application Analyst - Go-Live Support (Remote, 3-Month Contract) Engagement Type: 3-Month Contract, Full-Time Hours Schedule: Core business hours + Go-Live On-Call Rotation Position Overview We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break/fix ticket support, stabilization of inpatient procedure ordering workflows, and ensuring providers can safely and efficiently place diagnostic and therapeutic orders from day one. The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24/7 inpatient operations. Key Responsibilities Provide day-to-day break/fix application support for Epic Inpatient Procedure Orders during and after go-live. Triage, analyze, and resolve incidents and service requests related to: Diagnostic and therapeutic procedure orders Order sets and preference lists Pre-procedure workflows and prerequisites Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems) Order status, scheduling, and result integration Work within the organization's ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner. Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes. Perform root cause analysis and implement durable solutions to reduce repeat issues and improve order reliability. Maintain and optimize Inpatient Procedure Orders build, including: Order records and order composer configuration Order sets and preference lists Procedure categories, routing rules, and department mappings Linked diagnoses, questions, and decision support logic Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end-to-end workflow integrity. Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization. Adhere to established change management and governance processes for all build and configuration changes. Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard resolutions. Contract Details Duration: Approximately 3 months (with potential extension based on project needs) Start Date: ASAP - must be able to ramp quickly Location: 100% remote, with potential extended hours to align with hospital operations during go-live Hours: Full-time (40 hours/week), with additional hours possible during peak go-live periods and on-call coverage Requirements Required Qualifications Epic Orders (Inpatient Procedure Orders) certification/accreditation Epic ClinDoc certification/accreditation. 2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders. At least one recent Epic go-live or major upgrade supporting inpatient orders workflows. Strong understanding of inpatient clinical workflows, including: Interdisciplinary documentation and communication Proven experience delivering break/fix support in a hospital or large health system setting. Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell). Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact. Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat). Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization. Preferred Qualifications Experience supporting large, multi-hospital health systems on Epic Inpatient. Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators. Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes. Prior work creating training materials, tip sheets, and quick reference guides for clinical staff.

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers. Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals. We are currently searching for a Application Support Analyst: Responsibilities: Handle Level 1 Analysis for incoming issues and incidents from the service desk. Triage incidents and ensure adherence to established Service Level Agreements (SLAs). Investigate issues, find the root cause, and prepare clear and correct bug reports for the development team. Communicate daily with the Development team, IT Support, Products team, and QA team. Act as a primary point of communication with the client, product management team, and other external parties in the ecosystem. Create and maintain comprehensive documentation (e.g., how-to articles, troubleshooting guides, user guides) for the existing knowledge base. Manage multiple tasks effectively, prioritizing and adapting to changing demands. Requirements: 5+ years of relevant experience as a Support Analyst, demonstrating a Senior-level contribution. Strong communication skills, both written and verbal, for effective stakeholder and client engagement. Proven ability to successfully troubleshoot, narrow down issues, and identify root causes, finding creative solutions to address customer concerns. Experience working with Excel. Ability to work independently and be self-sufficient in managing workload and investigations. Desired: Familiarity with finance concepts and financial models. Languages Advanced Oral English. Native Spanish. Note: Fully remote. If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: **************************************** Requirements: 5+ years of relevant experience as a Support Analyst, demonstrating a Senior-level contribution. Strong communication skills, both written and verbal, for effective stakeholder and client engagement. Proven ability to successfully troubleshoot, narrow down issues, and identify root causes, finding creative solutions to address customer concerns. Experience working with Excel. Ability to work independently and be self-sufficient in managing workload and investigations.

For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, customer-focused tech resource to our technical support team. The Application Support Analyst ensures the delivery of world-class, 2nd line, customer technical support for customers of Gateway Ticketing Systems. This role acts as a second line of support by aiding customers via telephone, email, and Gateway's Customer Portal. Utilizing technical support best practices and other resources, this role efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is hybrid if local to the Gilbertsville office, or remote within the US. Experience: Minimum 3 years of experience in customer service. Minimum 2 years of experience in technical support, help desk, or related field working directly with customers. Experience learning and supporting complex software products preferred. Core Competencies: Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems. Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers. Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure. A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint). Travel up to 10% of the calendar year, which may include weekends and holidays. Job Description Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency. Resolve technical support requests in a timely manner with consistent communication to the customer. Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s). Maintain proficiency in Galaxy modules covered in the System Administrator Certification Program. Provide on-call and backup support as required. Establish and maintain relationships with customer base. Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction. Perform configuration work at customers' sites or attend support-related meetings with customers as required. General Duties: Complete all tasks and handle all situations in accordance with Gateway's Core Values. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations. Communicate in a clear, concise, and timely manner, including voicemail and email. Always promote and uphold the values, mission, and vision of the company. Read, understand, and comply with the Employee Handbook. Promote and adhere to all defined policies, processes, and procedures. Perform other tasks as required by management. Physical Demands: Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job. Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job. Ability to work in inside environmental conditions. Diversity and EEO statement: As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year. Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics. No agencies, please. We are not sponsoring visas at this time.

US Anesthesia Partners is the highest-quality single-specialty anesthesia practice in the United States, with over 6,000 employees distributed across 12 states. Our clinical and non-clinical staff support each other as they work toward a common vision: Empowering people to advance exceptional care. POSITION SUMMARY: The Application Support Analyst specializes in the Freshworks ITSM platform and plays a key role in maintaining, configuring, and optimizing our enterprise service management system. Unlike a traditional service desk agent role focused on ticket resolution, this position emphasizes system administration, workflow configuration, business requirement analysis, and platform enhancements to ensure long-term ITSM efficiency. The Application Support Analyst will collaborate closely with IT and business stakeholders to support service delivery, drive automation, and enhance user experience. This is a primarily remote position, but candidates must live within reasonable distance to the Dallas area. Job Highlights ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation) • Provides platform-level support and administration of the Freshworks ITSM environment, ensuring system stability and reliability. • Understands and documents business requirements, configures workflows, creates forms, and administers the Freshworks platform. • Configures and optimizes automation workflows, service catalog items, and business rules to improve ITSM processes. • Supports adoption of platform AI features (such as AI Copilot) to streamline ticket resolution, self-service, and workflow automation. • Collaborates with business stakeholders and IT teams to test and validate enhancements, integrations, and new features. • Develops and maintains knowledge base articles, training materials, and system documentation for consistent use and adoption. • Participates in platform upgrades, patch testing, and regression testing to maintain integrity and functionality. • Creates dashboards, analytics, and reports to provide visibility into ITSM performance, metrics, and SLAs. • Partners with IT leadership to recommend ITSM best practices aligned with ITIL standards. • Escalates complex incidents appropriately, while focusing primarily on platform administration rather than day-to-day ticket handling. Qualifications KNOWLEDGE/SKILLS/ABILITIES (KSAs): • Bachelor's degree in Information Technology, Business Administration, Finance, Human Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience). • 3-5 years of experience in IT support, ITSM administration, or application/platform support. • Hands-on experience with Freshworks (Freshservice, Freshdesk), ServiceNow, or other ITSM platforms required. • Experience with workflow design, automation, and platform integrations strongly preferred. • Exposure and/or certifications related to ITIL practices, service catalog design, and reporting dashboards is a plus. • Strong understanding of IT Service Management (ITSM) concepts and platforms, preferably Freshworks or similar (ServiceNow, Zendesk, Jira Service Management, etc.). • Demonstrated ability to configure workflows, automation, and service catalogs within an ITSM tool. • Strong problem-solving and analytical skills, with the ability to identify root causes and deliver long-term solutions. • Excellent verbal and written communication skills to engage with both technical teams and business stakeholders. • High attention to detail with proven ability to manage multiple priorities in a fast-paced environment. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with reporting/analytics tools is a plus. • Customer service-oriented mindset with a collaborative, team-focused approach to problem-solving. • Familiarity with AI-enabled support tools, workflow automation, or ITIL practices preferred. *The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Occasional Standing • Occasional Walking • Frequent Sitting • Frequent hand, finger movement • Use office equipment (in office or remote) • Communicate verbally and in writing

Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today. Job Description Role: Mainframes Application Support Location: Raleigh, NC - Remote Duration: FTE/long term Visa - OPEN Preferred Requirements: Anywhere in the US, but willing to relocate to Raleigh once client offices open up. Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Qualifications Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Additional Information All your information will be kept confidential according to EEO guidelines.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Application Support Analyst's primary responsibility is to act as a liaison between our operational and technical colleagues and ensure that our applications are available and working as expected. The Analyst will perform periodic user audits and help install, configure, troubleshoot and maintain proprietary applications. This is temporary role expected to last between 8 and 9 months. Essential Functions Resolve performance discrepancies for our applications and communicate with internal and external stakeholders. Monitor existing systems to proactively identify efficiencies within our applications. Install, configure, and maintain proprietary applications in Development, UAT and Production systems. Comprehend and translate users' needs to facilitate resolution Research complex reporting scenarios, systems incidents, and process flow events as needed. React to business outages to quickly identify, communicate and rectify any issues. Provide feedback regarding release documentation to Release Manager and developer. Participate in performing periodic user audits of key Document Services Applications. Assist in maintaining detailed documentation of current revision of applications, procedures and information flow to support enterprise environments. Provide user documentation as needed to resolve issues, including process-flow descriptions and/or Visio diagrams. Participate in the department's on-call rotation. Perform other related duties as assigned. Essential Knowledge, Skills, & Abilities Able to effectively communicate both verbally and in writing to accurately convey messages and share/receive knowledge with both technical and non-technical stakeholders Proficient with Microsoft Active Directory Baseline knowledge of application deployment over a CITRIX environment Proficient with full MS Office Suite including SharePoint Knowledge of Microsoft SharePoint functionality Prior experience/ability with Microsoft SQL Proficient with Adobe Acrobat Familiarity with editing XML documents Baseline knowledge of Microsoft Windows 2003, 2008 and 2012 servers Ability to work effectively, independently and with others in a collaborative, deadline-sensitive environment Ability to prioritize and manage multiple efforts Commitment and ability to cultivate a diverse and inclusive work environment. Education Bachelor's Degree in Computer Science, Information Technology, Information Systems, or related discipline preferred Experience Previous application and/or IT systems level support required Have relevant experience with Microsoft Internet Information Server (IIS) Compensation and Benefits Compensation: $24.23 to $30.29 an hour Temporary role expected to last between 8 and 9 months Application Guidelines: For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately. Working Conditions Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location. Physical Demands and Activities While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders. Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Please note that all s are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Our consultancy is looking for highly motivated and talented Production Support Business Analysts. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. The Production Support BA will support our client's policy administration and underwriting systems. This role requires someone who can work moderately independently while collaborating closely with the technical team and stakeholders. This role is multi-faceted and requires a BA who has strong organization and time/task management skills. Ideal candidates would possess at least 5 years of business analysis experience. Candidates should have strong interpersonal skills, have superior oral and written communication skills, as well as a client service focus. This role will be working with our client in the property and casualty insurance industry. Insurance industry experience is preferred. The position is 100% remote. REQUIRED SKILLS Experience with application issue triage and root‑cause analysis Ability to work with development/technical teams to resolve defects Skilled in managing support tickets and queues, including small enhancements/change requests Strong user support and communication abilities Ability to translate technical fixes into business‑friendly messaging Strong communication, active listening, and follow‑through Personable demeanor and a positive attitude Ability to work independently with minimal supervision Strong accuracy and quality-focused mindset Balanced in both functional and technical BA competencies Strong prioritization, task/time management, and follow through Experience with stakeholder meeting facilitation to define requirements Ability to work with development/technical teams Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required) Commercial or personal insurance experience is preferred (not required) Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required) Bachelor's degree in a relevant field Client-facing experience COMPENSATION The position is full time and will include a base salary and full benefits, including health, dental, vision, life, disability, vacation, and 401(k) with company match. The position is 100% remote.

Job Description Do you thrive in a fast-paced environment, enjoy working with people, and take pride in solving problems? If so, apply today to join our collaborative and customer-focused team. THE OPPORTUNITY Reporting to the Senior Director of Distribution / Inside Sales, the Customer Support Lead plays a key role in leading daily customer service operations while delivering an exceptional end-to-end customer experience. Key responsibilities: Lead, coach, and develop a team of three Customer Support Representatives while supporting hiring, training, and performance management Build and maintain strong relationships with key customers and internal partners, serving as the first point of escalation for complex service issues Oversee end-to-end order management from receipt through delivery, coordinating with Manufacturing, Supply Chain, Logistics, and Sales to resolve issues and delays Provide hands-on customer support, including order processing, inquiries, and issue resolution within an assigned territory Own daily customer service operations, workflow, customer records, pricing, and documentation in compliance with company policies and quality standards Drive continuous improvement initiatives to enhance efficiency, reliability, quality, cost control, and regulatory compliance THE QUALIFICATIONS The ideal candidate is a collaborative team player with strong interpersonal and customer service skills. Your credentials ideally include: Bachelor's degree 4-5 years of customer support experience, including team leadership Experience in a manufacturing, chemical, process, or logistics environment preferred Strong communication, problem-solving, and customer service skills Proven ability to lead in a fast-paced, collaborative environment THE COMPANY Carus is a highly respected, family-owned company with deep roots in Illinois' Starved Rock Country. We develop and manufacture products that clean the air, water and soil, and we are always exploring new opportunities and initiatives to expand our reach. For over 100 years, Carus has been the employer of choice in the greater LaSalle-Peru area. Through several local outreach initiatives, we actively support our local community and STEM education. It's an exciting time to join the Carus team. The LaSalle manufacturing facility has an exciting new project that will enhance our capabilities. The Belmont location has just expanded to include a dedicated on-site logistics group. The Peru business headquarters recently completed a full office renovation. We have a new strategy to accelerate growth and are executing at a high level. We are rooted in history but focused on the future! THE PERKS Employees enjoy incredible work life balance and exceptional benefits. Flexible hours and work-from-home Fridays. Generous PTO and 11 paid holidays. Medical, dental, vision and 401(k) plans as well as company-paid basic life insurance. Tuition reimbursement program for employees and their dependents. Employee engagement, company-sponsored volunteer opportunities and STEM education initiatives. Want to learn more about Carus? Visit **************** or check us out on Facebook @carusllc. Carus is an Equal Opportunity Employer M/F/D/V/AAP/LGBTQ Company: Carus

Application Support Analyst * This is a hybrid role* The Opportunity The KWI Support team is opening a new opportunity within our Application Support division. As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad other features from the KWI ecosystem of products. Future intentions for this role include becoming a point of escalation for our Held Desk (mPOS) team. To be successful in this role you will need strong technical troubleshooting skills, strong research skills, the ability to self-prioritize a backlog of tickets with varying degrees of technical difficulty and business impact, and the ability to convey complicated technical details to a clientele of non-technical repeat clients. The Company We are a small team with a big vision; to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As an Application Support Analyst, you excel at the below core competencies You're always learning and never shy about diving into unknown issues or processes Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Rebounding from setbacks and adversity when facing difficult situations The impact you'll make Handling Tier 1/2 tickets Supporting the back-office merchandising system Being a point of escalation for the Help Desk team What you will bring 1 to 3 years' experience within a technical support, IT, or call center environment Experience using Jira as well as it's offshoot products (Confluence, Jira Service Management) Experience handling tier 1 st and 2 nd level tickets Previous application support background is a plus Retail ERP Management experience is a plus As a member of the KWI team you will receive Full Medical, Dental and Vision 4 weeks of PTO in your first year Tuition Reimbursement Discount from building café 401(K) with a 50% company match (up to 6% of employee contribution) Employee Referral Program (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world's largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we're entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. About the Role As a Senior Production Support Engineer, you'll play a critical role in ensuring the reliability, stability, and performance of Pindrop's platform. You'll own the resolution of complex production issues, act as a technical leader during high-severity incidents, and partner closely with Engineering, Product, and Customer Success teams to continuously improve systems, tooling, and support processes. This role is ideal for a hands-on technologist who thrives in fast-paced, customer-facing environments, enjoys deep technical problem-solving, and takes pride in ownership, mentorship, and operational excellence. What You'll Do As a Senior Production Support Engineer, you'll play a critical role in resolving complex production issues, driving cross-functional collaboration, and continuously improving system reliability and support processes. Own the resolution of complex production issues and lead incident response for critical (Sev1) events Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support Perform root cause analysis, implement long-term fixes, and improve system reliability Act as a subject matter expert (SME) for Pindrop's platform, including APIs, integrations, and customer environments Mentor Production Support Engineers through incident response, technical deep dives, and knowledge sharing Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements Create and maintain technical documentation, runbooks, and post-incident reports Participate in on-call rotations, including after-hours support when required Who You Are A technically curious problem-solver who thrives in fast-paced, customer-facing environments Calm and methodical under pressure, with the ability to lead during Sev1 incidents Collaborative and empathetic, focused on earning customer trust through ownership and consistency Passionate about mentoring and helping others grow through knowledge sharing Detail-oriented while able to think holistically about long-term system stability Adaptable and eager to learn new tools, technologies, and approaches Accountable and proactive, taking initiative and following through without being asked Your Skill Set 5+ years of experience in a similar role or strong foundational experience in production support Strong understanding of RESTful APIs and tools used to interact with them Experience with cloud platforms such as AWS, GCP, or similar Familiarity with Linux operating systems, relational databases, and scripting Experience using cloud-based ticketing and incident management tools Proven ability to troubleshoot complex issues end-to-end Strong technical curiosity and interest in modern, cutting-edge technologies Ability to quickly learn new tools and become a go-to technical resource Experience creating and maintaining high-quality technical documentation Proven mentoring and coaching experience Strong ownership mindset in incident management and customer experience Excellent communication skills with both technical and non-technical stakeholders Nice to Have Understanding of VoIP technologies Familiarity with networking concepts (TCP/IP) What's in It for You As a Pindropper, you'll join a rapidly growing company using voice technology to make security more human. You'll work alongside talented, passionate teammates in a supportive, remote-first environment. Your First 90 Days Within 30 days: Complete onboarding and New Employee Orientation Support peers in resolving complex technical issues Within 60 days: Independently manage customer cases and production incidents Collaborate closely with multiple internal teams Within 90 days: Share new ideas and approaches to elevate how we resolve complex technical issues What We Offer Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) 4 company-wide rest days in 2025 Generous health and welfare plans, including an employer-paid employee-only option Best-in-class employer HSA contributions Vision and dental coverage for you and your family Employer-provided life and disability insurance Paid parental leave (equal for all parents) One year of diaper delivery for new parents Identity protection through Norton LifeLock Monthly phone and internet allowance One-time home office allowance Remote-first work environment Company holidays Annual professional development and learning stipend Choice of Apple MacBook Pro 401(k) with competitive company match Wellness program including EAP and 24/7 telemedicine Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range $70,000-$100,000 USDWhat we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Join Airtable as a Senior Developer Support Engineer and play a pivotal role in supporting our most technical customers and partners. You'll independently resolve complex, high-impact cases involving APIs, authentication, and integrations, while serving as an escalation point for advanced issues. This is a unique opportunity to collaborate closely with Product and Engineering, drive improvements to our support experience, and shape the future of developer and admin support at scale. What you'll do Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations Serve as an escalation point for advanced developer and admin support issues Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7 Identify and drive process improvements to enhance scalability and the overall support experience Who you are 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$119,000-$155,000 USDFor all other work locations (including remote), the base salary range for this role is:$107,000-$139,600 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Collaborating on system design activities with senior systems engineering and other engineering staff, including supporting technical reviews Performing requirements analysis and traceability via the system model and Dynamic Object-Oriented Requirements System (DOORS) Reviewing requirements, requirements allocation and trade studies Performing system architecture modelling and design, including Model Based Systems Engineering (MBSE) Developing automation for MBSE processes Managing and implementing changes to the system design Design documentation Following systems engineering processes and best practices. Equal Opportunity Statement Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. Bachelor's degree in system engineering, Software Engineering, Computer Engineering, Computer Science, Mechanical Engineering, Electrical Engineering or related field Eligible for North Atlantic Treaty Organization (NATO) Secret clearance in a timely manner. Communicate effectively with technical and non-technical members of the engineering/management staff and personnel assigned to related work Aptitude for solving challenging problems in a team environment Have a high degree of initiative and autonomy Have a high learning ability Ability to adapt and perform in a dynamic environment Experience with Agile methods Experience with JIRA Programming knowledge: Java and/or Python Experience using Application Programming Interfaces (APIs) and reading JavaDocs Familiarity with the Defence industry Familiarity with the Systems Engineering lifecycle. About us Headquartered in Ottawa, Lockheed Martin Canada is the Canadian unit of Lockheed Martin Corporation, a global defense technology company driving innovation and advancing scientific discovery. Our all-domain mission solutions and 21st Century Security vision accelerate the delivery of transformative technologies to ensure those we serve always stay ahead of ready. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of programs from advanced naval technology products, aircraft sustainment, and unmanned systems software. This position is part of the Rotary and Mission Systems business area, where employees across Canada support engineering, systems integration, training, sustainment and in-service support programs for Canadian and international military customers across land, air and sea. What we offer you We walk our talk when it comes to work/life balance! Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team as a Regular Full-Time employee: Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time Competitive compensation Time to recharge with vacation, personal days, holidays, and parental leaves Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with: Virtual Health Care (24/7 access to medical professionals) A Wellness Spending Account to aid in your wellness journey Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions Medical Travel Insurance Onsite fitness facilities at our main office locations A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning Employee discounts to save on goods, services and various recreational activities Access to a robust spectrum of development resources to enhance your skills and/or advance your career including: Free learning resources through a modern and engaging platform Education Assistance Program Reimbursement for a professional membership Self-directed Mentoring Language Requirements in Quebec Knowledge of the English language is required for this role as the position described in this posting requires the candidate to communicate every day with a virtual team outside Quebec as well as communicate with different members of the organization, clients and suppliers located outside of Canada. For engineering positions, the candidate must also be able to read or modify technical documents from our main clients and write technical documents for these same clients. Pay Transparency At Lockheed Martin Canada, we comply with all pay transparency requirements and believe sharing pay ranges for open roles can foster a more equitable workforce. Controlled Goods Program