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Production support skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical production support skills. We ranked the top skills for production supports based on the percentage of resumes they appeared on. For example, 11.1% of production support resumes contained java as a skill. Continue reading to find out what skills a production support needs to be successful in the workplace.

15 production support skills for your resume and career

1. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how production supports use java:
  • Developed Java Beans that encapsulate the Data and return the data to the client.
  • Performed Web Development, SOA using Java Web Services.

2. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how production supports use unix:
  • Developed Daily End Of Day validation script for checking the data present in the tables with the business knowledge in UNIX.
  • Coded UNIX Shell scripts for loading data into OLTP system and identification of required dimensions and facts from the Database.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how production supports use troubleshoot:
  • Upgrade and installed clients software, troubleshoot software & hardware remotely.
  • Manage and Troubleshoot Oracle RAC Instances and Databases.

4. C++

C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions

Here's how production supports use c++:
  • Used Model and Simulation techniques and C++ to simulate these system elements and derived error characteristics to performance validation.
  • Supported the Visual Basic (2.0 to 6.0) and Visual C++ (3.5 to 5.0) languages for developer customers.

5. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how production supports use infrastructure:
  • Involved in administration of Hyperion security infrastructure by ensuring access segregation of users and groups and updating the outlines as needed.
  • Coordinated application/infrastructure scheduled maintenance activities like server boot, Database reboots, network maintenance with application teams and infrastructure teams.

6. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how production supports use linux:
  • Provide support for server issues for WebSphere, AIX, Linux, and Oracle.
  • Build, maintain & support Linux based systems in cloud environment.

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7. Production Environment

The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.

Here's how production supports use production environment:
  • Deployed releases of, on average, 30 new software changes to production environment for multiple applications on a weekly basis.
  • Synchronized more than 20 different environments for multiple applications across the Test and Production environment landscape on a recurring basis.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how production supports use data entry:
  • Performed administrative tasks including purchase requisitions and data entry.
  • Provided documentation and training to users on AR credit card functionality, month-end close, data entry and reconciliation of accounts.

9. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how production supports use technical support:
  • Coordinated with IEF developers and Texas Instruments technical support staff to resolve all BAA, BSD, construction and encyclopedia problems.
  • Provide TIER 1 technical support to resolve all application outages and SEV 1 conditions.

10. Production Issues

Production issues refers to any problems encountered in the development process of software or another kind of application. This often means analyzing how an application is performing on a device and whether the software is performing the correct actions. At times a production issue may mean the application is entirely unavailable on a device.

Here's how production supports use production issues:
  • Coordinated with the offshore team in India, for code promotes or production issues across different geographical location.
  • Handled the tasks of creating / maintaining and tracking production issues and attending client calls.

11. Perl

A Practical Extraction and Report Language, or simply PERL, is a programming language used for a script intended for syntax. You can see this when a particular web programmer or a junior developer creates a script for servers. It is used to manipulate text and utilize tasks such as web development, programming, and system administration.

Here's how production supports use perl:
  • Enhanced and developed Perl scripts for monitoring.
  • Devised Monitoring mechanism using Nagios Developed Automation tools using a combination of Shell Scripting, PHP and Perl.

12. DR

DR is an academic title used as a designation for a person(s) who already has obtained a doctorate (Ph.D.) in a particular field of discipline. In medicine, DR is used by medical practitioners whose job is to tend to the sick and diseased regardless of whether or not they hold a doctoral-level degree.

Here's how production supports use dr:
  • Involved in DR exercise to bring and make DR environment same as prod.
  • Designed Backup & DR plan based on project requirement & data retention policies.

13. Production Lines

Here's how production supports use production lines:
  • Assigned to continuously obtain and provide supply racks to 7-10 production lines, return full racks to doper machine for finishing.
  • Deliver materials to the production lines and take finished product off to be shipped out.

14. Remedy

Here's how production supports use remedy:
  • Involved in Change Management, Problem management activities using Remedy software before implementing database changes in production and development activities.
  • Handled production support tickets assigned through Remedy action request system.

15. SQL Server

Here's how production supports use sql server:
  • Created checklist for SQL Server and Cluster installation, applying the Latest Service Pack SP1 for SQL Server 2012.
  • Used XML transformations/Update Strategy for loading data from XML files into SQL server Tables.
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List of production support skills to add to your resume

Production support skills

The most important skills for a production support resume and required skills for a production support to have include:

  • Java
  • Unix
  • Troubleshoot
  • C++
  • Infrastructure
  • Linux
  • Production Environment
  • Data Entry
  • Technical Support
  • Production Issues
  • Perl
  • DR
  • Production Lines
  • Remedy
  • SQL Server
  • ETL
  • WebSphere
  • Application Monitoring
  • Pallets
  • Autosys
  • DB2
  • Oracle Sql
  • PL/SQL
  • Mainframe
  • QA
  • SLA
  • Informatica
  • PC
  • Apache Tomcat
  • XML
  • J2EE
  • Hoists
  • IIS
  • Jenkins
  • Sybase
  • Debugging
  • Windows Server
  • DB
  • EDI
  • Proactive Monitoring
  • LDAP
  • HTML
  • COBOL
  • JCL
  • SSL
  • Business Processes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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