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What does a production support do?

Updated January 8, 2025
7 min read

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

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Production support responsibilities

Here are examples of responsibilities from real production support resumes:

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
  • Package and QA many different products.
  • Enhance and develop Perl scripts for monitoring.
  • Solve critical production problems well within SLA.
  • Support operating system includes Linux RHEL and HP-UX.
  • Prepare ETL specifications in order to help develop mapping.
  • Work on sub ledger accounting (SLA) module.
  • Work on PL/SQL batches for data handling in the backend.
  • Build, maintain & support Linux base systems in cloud environment.
  • Schedule EOD/Intraday jobs in Autosys scheduler to run at different time/machine.

Production support skills and personality traits

We calculated that 11% of Production Supports are proficient in Java, Unix, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Production Supports that have these skills listed on their resume here:

  • Java, 11%

    Developed Java Beans that encapsulate the Data and return the data to the client.

  • Unix, 7%

    Developed Daily End Of Day validation script for checking the data present in the tables with the business knowledge in UNIX.

  • Troubleshoot, 6%

    Upgrade and installed clients software, troubleshoot software & hardware remotely.

  • C++, 6%

    Used Model and Simulation techniques and C++ to simulate these system elements and derived error characteristics to performance validation.

  • Infrastructure, 6%

    Involved in administration of Hyperion security infrastructure by ensuring access segregation of users and groups and updating the outlines as needed.

  • Linux, 5%

    Provide support for server issues for WebSphere, AIX, Linux, and Oracle.

Most production supports use their skills in "java," "unix," and "troubleshoot" to do their jobs. You can find more detail on essential production support responsibilities here:

Customer-service skills. To carry out their duties, the most important skill for a production support to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Production supports often use customer-service skills in their day-to-day job, as shown by this real resume: "follow up on open tickets using remedy reports and update the customer based on ticket notes 4. "

Listening skills. Many production support duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a production support will need this skill often in their role. This resume example is just one of many ways production support responsibilities rely on listening skills: "researched halted business processes researched failed invoices communicated with business team to gather business requirements from trading. "

Speaking skills. production supports are also known for speaking skills, which are critical to their duties. You can see how this skill relates to production support responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A production support resume example shows how speaking skills is used in the workplace: "participated in after hours on call support ensuring that critical production issues were addressed in timelymanner. "

Writing skills. For certain production support responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of a production support rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what production supports do: "developed informatica etls for writing data from production database into ods and test archival database. "

Problem-solving skills. A commonly-found skill in production support job descriptions, "problem-solving skills" is essential to what production supports do. Production support responsibilities rely on this skill because "support workers must identify both simple and complex computer problems, analyze them, and solve them." You can also see how production support duties rely on problem-solving skills in this resume example: "analyzed it/o messages on autosys console gui and resolved operational problems. "

See the full list of production support skills

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Compare different production supports

Production support vs. Specialist

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

We looked at the average production support salary and compared it with the wages of a specialist. Generally speaking, specialists are paid $8,533 higher than production supports per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both production support and specialist positions are skilled in troubleshoot, qa, and oracle pl sql.

There are some key differences in the responsibilities of each position. For example, production support responsibilities require skills like "java," "unix," "c++," and "infrastructure." Meanwhile a typical specialist has skills in areas such as "patients," "customer service," "work ethic," and "patient care." This difference in skills reveals the differences in what each career does.

The education levels that specialists earn slightly differ from production supports. In particular, specialists are 4.2% less likely to graduate with a Master's Degree than a production support. Additionally, they're 0.7% more likely to earn a Doctoral Degree.

Production support vs. Technical associate

The duties of a technical associate depend on one's line of work or industry of employment. Typically, their responsibilities revolve around installing and repairing software and applications, troubleshooting, and conducting regular tests and maintenance to ensure smooth workflow. They must also handle and address inquiries or concerns from clients, resolving them promptly and professionally. Moreover, a technical associate mostly works under the directives of a manager or a more experienced staff; they usually coordinate with team members and produce progress reports.

Technical associate positions earn higher pay than production support roles. They earn a $37,009 higher salary than production supports per year.Only some things about these jobs are the same. Take their skills, for example. Production supports and technical associates both require similar skills like "java," "unix," and "c++" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that production support responsibilities requires skills like "troubleshoot," "infrastructure," "production environment," and "production issues." But a technical associate might use other skills in their typical duties, such as, "customer service," "patients," "data analysis," and "c #."

In general, technical associates achieve similar levels of education than production supports. They're 0.4% more likely to obtain a Master's Degree while being 0.7% more likely to earn a Doctoral Degree.

Production support vs. Computer technician

Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

On average, computer technicians earn lower salaries than production supports, with a $9,713 difference per year.production supports and computer technicians both have job responsibilities that require similar skill sets. These similarities include skills such as "unix," "linux," and "technical support," but they differ when it comes to other required skills.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a production support is likely to be skilled in "java," "troubleshoot," "c++," and "infrastructure," while a typical computer technician is skilled in "customer service," "desk support," "network printers," and "computer system."

Computer technicians typically earn lower educational levels compared to production supports. Specifically, they're 8.3% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Production support vs. Technical assistant

A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.

Technical assistants average a lower salary than the annual salary of production supports. The difference is about $15,321 per year.While their salaries may vary, production supports and technical assistants both use similar skills to perform their duties. Resumes from both professions include skills like "linux," "html," and "iso. "

Even though a few skill sets overlap between production supports and technical assistants, there are some differences that are important to note. For one, a production support might have more use for skills like "java," "unix," "troubleshoot," and "c++." Meanwhile, some responsibilities of technical assistants require skills like "patients," "customer service," "patient care," and "technical assistance. "

The average resume of technical assistants showed that they earn lower levels of education compared to production supports. So much so that theyacirc;euro;trade;re 5.3% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.5%.

Types of production support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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