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Become A Production Support Manager

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Working As A Production Support Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $93,000

    Average Salary

What Does A Production Support Manager Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Production Support Manager

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Average Length of Employment
Support Manager 3.3 years
Support Lead 2.7 years
Production Support 2.6 years
Support 1.9 years
Top Careers Before Production Support Manager
Manager 5.1%
Consultant 4.5%
Supervisor 3.3%
Top Careers After Production Support Manager
Manager 5.1%
Consultant 4.9%
Owner 3.5%
Director 3.5%

Do you work as a Production Support Manager?

Production Support Manager Demographics

Gender

Male

69.5%

Female

24.7%

Unknown

5.8%
Ethnicity

White

58.8%

Hispanic or Latino

15.7%

Black or African American

11.1%

Asian

10.1%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

27.3%

German

18.2%

Portuguese

18.2%

Japanese

18.2%

French

18.2%
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Production Support Manager Education

Schools

University of Phoenix

18.7%

New York University

8.8%

George Washington University

5.5%

University of Texas at Dallas

5.5%

University of Maryland - University College

5.5%

Temple University

4.4%

Rochester Institute of Technology

4.4%

Texas A&M University

4.4%

George Mason University

4.4%

Stevens Institute of Technology

4.4%

Community College of the Air Force

4.4%

Columbia Southern University

3.3%

University of North Texas

3.3%

Southern Illinois University Edwardsville

3.3%

University of Pennsylvania

3.3%

Saint John's University - New York

3.3%

Georgia State University

3.3%

Rensselaer Polytechnic Institute

3.3%

Miami Dade College

3.3%

University of Washington

3.3%
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Majors

Business

28.3%

Computer Science

13.4%

Computer Information Systems

7.8%

Management Information Systems

6.6%

Management

5.4%

Electrical Engineering

5.0%

Project Management

4.5%

Information Technology

4.5%

Accounting

3.5%

Finance

3.1%

Communication

2.1%

Human Resources Management

2.1%

Mathematics

2.1%

Computer Programming

1.9%

Psychology

1.7%

Computer Applications

1.7%

Environmental Control Technologies/Technicians

1.7%

Information Systems

1.7%

Engineering

1.7%

Industrial Technology

1.4%
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Degrees

Bachelors

40.0%

Masters

26.1%

Other

20.4%

Associate

7.3%

Certificate

4.9%

Diploma

1.0%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$93,000
View Detailed Salary Report
$65,000
Min 10%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$134,000
Max 90%
Best Paying Company
Xerox
Highest Paying City
San Francisco, CA
Highest Paying State
California
Avg Experience Level
3.8 years
How much does a Production Support Manager make at top companies?
The national average salary for a Production Support Manager in the United States is $93,980 per year or $45 per hour. Those in the bottom 10 percent make under $65,000 a year, and the top 10 percent make over $135,000.

Real Production Support Manager Salaries

Job Title Company Location Start Date Salary
Head, FM Ecommerce Production Support West Standard Chartered Bank New York, NY May 29, 2013 $170,000
Production Support Manager HSBC Securities (USA) Inc. New York, NY Apr 14, 2016 $160,320
Production Support Manager HSBC Securities (USA) Inc. New York, NY Oct 30, 2014 $159,141
SR. Production Support Manager HSBC Securities (USA) Inc. New York, NY Apr 14, 2015 $154,154
Senior Production Support Manager HSBC Securities (USA) Inc. Jersey City, NJ Sep 09, 2016 $138,000
Head, FM E-Commerce Production Support West Standard Chartered Bank New York, NY Nov 24, 2014 $133,723 -
$170,000
Senior Production Support Manager HSBC Securities (USA) Inc. New York, NY Apr 15, 2012 $133,603
MGR, Fixed Income Client Application Support, Production SVC RBC Capital Markets, LLC Jersey City, NJ Jan 22, 2016 $130,000 -
$180,000
Senior Production Support Manager HSBC Securities (USA), Inc. New York, NY Oct 01, 2010 $130,000
Manager, Production Support MacYs.com, Inc. San Francisco, CA Feb 25, 2016 $121,222 -
$138,000
Production Support Manager One Network Enterprises, Inc. Dallas, TX Jul 28, 2016 $115,794
Production Support Manager One Network Enterprises, Inc. Dallas, TX Jul 18, 2016 $115,794
Authorized Officer, Production Support Manager/Equity Finance UBS AG New York, NY Mar 06, 2016 $111,800
Production Support Principal Nomura America Services, LLC New York, NY Jul 29, 2016 $111,700
Global Production Support Manager The TJX Companies, Inc. Marlborough, MA Apr 13, 2016 $110,000
Production Support Manager Ikasystems Corporation Southborough, MA Oct 01, 2013 $108,173 -
$125,000
BI Production Support Manager Cummins Inc. Columbus, IN Jun 28, 2014 $102,066 -
$109,700
Manager, Production Support Navihealth, Inc. Brentwood, TN Sep 21, 2015 $100,000
Production Application Support Manager CCC Information Services Inc. Chicago, IL Aug 05, 2013 $99,403 -
$130,403
Ecommerce Production Support Development Manager Retail Services and Systems, Inc. (DBA Total Wine Bethesda, MD Jun 15, 2015 $99,133 -
$145,000
Tactical Development-Production Support Manager Factset Research Systems Inc. Norwalk, CT Nov 15, 2011 $96,533 -
$105,000
Production Support Manager One Network Enterprises, Inc. Dallas, TX Jan 12, 2013 $93,891
Production Support Manager One Network Enterprises, Inc. Dallas, TX Jul 18, 2013 $93,891
Production Support Manager Ikasystems Corporation Southborough, MA May 01, 2012 $93,371 -
$111,530

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Top Skills for A Production Support Manager

  1. Procedures
  2. Technical Support
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented procedures to improve communication, team engagement and coordination around incident management and to reduce business impact.
  • Provide diagnostic technical support to customers locally, nationally and internationally.
  • Developed internal tools using Lotus Notes including a migration-tracking database and inter-team communication forum database.
  • Implemented monitoring of key contributors for application infrastructure outages which helped in reducing the application infrastructure down time.
  • Established continuous monitoring of the service delivery procedures to enable support team to deliver high quality services.

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Top 10 Best States for Production Support Managers

  1. District of Columbia
  2. Delaware
  3. Connecticut
  4. New Jersey
  5. Massachusetts
  6. Alaska
  7. California
  8. Colorado
  9. Minnesota
  10. New Hampshire
  • (113 jobs)
  • (57 jobs)
  • (180 jobs)
  • (369 jobs)
  • (383 jobs)
  • (26 jobs)
  • (1,510 jobs)
  • (269 jobs)
  • (268 jobs)
  • (99 jobs)

Top Production Support Manager Employers

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