How to hire a production support manager

How to hire a production support manager, step by step

Here's a step-by-step production support manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a production support manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new production support manager
• Step 8: Go through the hiring process checklist

What does a production support manager do?

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1. Identify your hiring needs

   Before you start hiring a production support manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A production support manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, production support managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents production support manager salaries for various positions.

   Type of Production Support Manager	Description	Hourly rate
   Production Support Manager	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$43-83
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26
   Trainee	Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress... Show more	$12-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • HR
   • Client Facing
   • Remedy
   • Infrastructure
   • Service Delivery
   • Java
   • Windows
   • Continuous Improvement
   • Linux
   • Disaster Recovery
   • Technical Support
   • Production Environment
   • Unix
   • Problem Management

   Check all skills

   Responsibilities:

   • Lead project to implement cross-platform scheduling between CA7 and AutoSys.
   • Manage the SharePoint development projects, as well as, administration of the servers.
   • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
   • Provide 24X7 production support and crisis management of DB2 batch processing and user problems requiring extensive research and analysis using CA7.
   • Perform QA and configuration release management for production applications
   • Provide production support leadership for host infrastructure and applications ensuring service level agreements are adhere to.

   More production support manager duties

3. Make a budget

   Including a salary range in the production support manager job description is a good way to get more applicants. A production support manager salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a production support manager in Oklahoma may be lower than in New York, and an entry-level engineer typically earns less than a senior-level production support manager. Additionally, a production support manager with lots of experience in the field may command a higher salary as a result.

   Average production support manager salary

   $126,223yearly

   $60.68 hourly rate

   ---

   Entry-level production support manager salary

   $91,000 yearly salary

   Updated December 18, 2025

   Average production support manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$147,759	$71
   2	California	$147,725	$71
   3	Massachusetts	$140,830	$68
   4	Florida	$140,655	$68
   5	Virginia	$135,152	$65
   6	Pennsylvania	$134,076	$64
   7	New Jersey	$130,066	$63
   8	Delaware	$127,542	$61
   9	Texas	$124,005	$60
   10	Indiana	$123,098	$59
   11	Rhode Island	$122,184	$59
   12	Arizona	$115,071	$55
   13	North Carolina	$113,929	$55
   14	Minnesota	$113,847	$55
   15	Tennessee	$110,115	$53
   16	Georgia	$104,159	$50
   17	Colorado	$102,639	$49

   Average production support manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	First Republic Bank	$145,926	$70.16
   2	Pacific Dental Services	$139,622	$67.13	1
   3	Epsilon	$137,739	$66.22	3
   4	Citi	$137,520	$66.12	20
   5	Cantaloupe	$130,250	$62.62
   6	FIS	$129,739	$62.37	14
   7	Standard Chartered	$124,520	$59.87	5
   8	CVS Health	$123,541	$59.39	31
   9	City National Bank	$123,291	$59.27	2
   10	Crown Equipment	$121,485	$58.41	1
   11	First Horizon Bank	$121,043	$58.19	15
   12	Cigna	$117,286	$56.39	11
   13	Wells Fargo	$116,755	$56.13	39
   14	Munich Reinsurance America, Inc.	$116,601	$56.06	1
   15	West Pharmaceutical Services	$115,636	$55.59	32
   16	Prime Healthcare	$115,488	$55.52
   17	Finance of America	$112,755	$54.21
   18	Sinclair Broadcast Group	$112,162	$53.92	7
   19	Charles Schwab	$110,179	$52.97	4
   20	*n/a*	$103,828	$49.92	1

4. Writing a production support manager job description

   A production support manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a production support manager job description:

   Production support manager job description example

   We are FIS.
   Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know:
   Are you FIS?About the role:In a Development Management role, you will be located in the Toronto area of Canada and will use your skills to be a leader acting at the core of changing the way the world pays, banks and invests. You'll plan and manage application development and client delivery activities that range from small and simple software applications, to components of large and complex software applications.What you will be doing:• Designing and developing applications while managing the full software development lifecycle.• Performing product design, bug verification and beta support.• Working as a manager with responsibility for hiring, firing, performance appraisals and pay reviews.• Identifying and allocating technical resources and forecasting resource needs.What you will need:• The ability to lead a team effectively under pressure.• Experience interacting with executive level clients.• A background analyzing client's business needs and determining support.• A bachelor's in computer science or the equivalent experience.What we offer you:At FIS, you can grow your career as far as you want to take it. Here's what else we offer:• Opportunities to make an impact in fintech• Personal and professional learning• Inclusive, diverse work environment• Resources to give back to your community• Competitive salary and benefits
   
   #LI-MK1
   #FINTECH
   #Canadajobs
   #ITManager
   #Virtualjobs
   #WFH
   Privacy Statement
   
   FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
   
   Sourcing Model
   
   Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
   
   #pridepass

   Copy this example

   

5. Post your job

   To find the right production support manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with production support managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit production support managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your production support manager job on Zippia to find and recruit production support manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting production support managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with production support manager applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new production support manager

   Once you have selected a candidate for the production support manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new production support manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a production support manager?