Production support manager jobs near me

Our client, a global manufacturer of advanced industrial air handling and HVAC systems, is seeking a hands-on Production Manager to lead daily operations at its U.S. facility. The company specializes in custom-built, prefabricated HVAC systems, delivering innovative, high-quality solutions to industrial and commercial clients. Responsibilities: Lead and oversee daily assembly operations using prefabricated components to build complete HVAC systems Take accurate measurements on site and adapt designs or assembly plans as needed Identify and resolve technical issues during assembly to ensure full functionality and compliance with specifications Coordinate multidisciplinary teams, including metalwork, piping, carpentry, and electrical trades Allocate manpower, provide technical guidance, and maintain safe, efficient workflows Act as the central liaison between engineering, logistics, and quality control Synchronize on-site activities across trades, similar to a general contractor managing complex project execution Drive continuous improvement initiatives in productivity, safety, and quality Qualifications: Proven experience in construction, assembly, or project-based production environments Strong technical understanding of metalwork, piping, electrical, and carpentry disciplines Ability to perform precise on-site measurements and adapt solutions to real conditions Excellent organizational, multitasking, and leadership skills Strong communication and mentoring abilities with diverse teams Preferred Experience: Background in HVAC systems, mechanical assembly, or industrial projects Experience coordinating multidisciplinary teams in a custom, on-site assembly environment

CRSI is now hiring a Direct Support Manager in Clark County. $19.00 /hour $1000 SIGN ON BONUS! Paid Training Up to $1500 Referral Bonus Medical, Dental and Vision Insurance Retirement Plan Paid Time Off Life insurance Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more! This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends. Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today! Compensation details: 19-19 PIfc205aaf88a6-37***********9

At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary The Commercial Services Production Support Specialist provides critical operational support to ensure the accurate and timely processing of commercial real estate transactions. This role supports all NCS offices including escrow officers, underwriters, and internal teams by managing documentation, providing production system support, identifying, troubleshooting, and remediating common title and closing process issues while ensuring compliance with regulatory and internal standards. As part of a collaborative team of Production Support Specialists, this role works closely with national offices, affiliate partners, and corporate teams to maintain workflow continuity and uphold service excellence. *Occasional Travel REMOTE Job Responsibilities Provides operational support to the production team throughout the course of the real estate transaction process (prior to, in progress, and post-closing) for clientele May assist in reviewing real estate records needed to generate legal support to determine the historical ownership of properties Updates transaction information as necessary based on change requests related to the parties on file or property Assists in maintaining expected production levels and delivery standards on a daily basis Follows standard procedures and guidelines Understands how assigned duties relate to others within the team and how the team integrates with related teams Impacts own team through the quality of the support provided Recognizes and solves typical problems; selects solutions from established options Communicates moderately complex information in routine situations, typically within own team Works under general supervision with limited ability to modify approach Individual contributor having no supervisory responsibilities; manages own workload Performs all other duties as assigned by management Education High school diploma required; Bachelor's preferred Experience Typically requires 2+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. ClickHouse's incredible momentum was confirmed in its recent $350M Series C financing that included new, tier one investors, Khosla Ventures, BOND, IVP, Battery Ventures and Bessemer Venture Partners. We're on a mission to transform how companies use data. Come be a part of our journey! Note: This role is remote, but you must be based in Canada or the United States. We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a technical Support Engineering Manager to build and grow a Support Engineering team working remotely in our AMER region. We hope to find you ready to take on a large variety of tasks related to our customers locally in the US as well as more regionally across LatAM and AMER. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, leading and managing a team of support engineers, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence! What Will You Do: Team management of ClickHouse Support Team employees in Canada, USA, and LatAm. Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders to deliver a high quality, fast, and diligent Support experience for both our employees and our users and customers in ClickHouse Cloud and our open-source community Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings Demonstrate success in hiring and employee mentoring as well as ClickHouse technical expertise in a player-coach role Think and execute strategically to improve the Support experience for our employees and users through innovation, change management, and growth You will represent ClickHouse and deliver excellent customer service as a manager and as an engineer, or what we call a "player/coach". Our Support Teams provides professional response and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone and provide 24x7 on-call for high-severity issues You will lead and be a primary point of contact for important and sometimes challenging situations, such as handling critical escalation with customers, providing high-fidelity feedback to product and engineering, and acting as a customer advocate and respected voice of input to our executive teams What you bring along: Previous experience as a people manager of remote and distributed customer support engineers Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer Proven experience within a customer support organization for a SaaS company. Open Source Software experience is preferred. Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity A mindset of teamwork, global engagement, empathy, and solving challenging problems A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet The ability to build trusted relationships with colleagues, customers, and partners You are self-driven, curious, and eager to continuously learn and grow Bonus points: Experience with ClickHouse Experience with OSS and open-source technologies, as a user, community member, or contributor Experience with Azure, GCP or AWS Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others The typical starting salary for this role in the US is$100,000-$170,000 USDThe typical starting salary for this role in US Premium Markets is$115,000-$185,000 USDCompensation For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA, Area, and the New York City Metro Area, a premium market range may apply, as listed. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. An individual's placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at ******************************. Perks Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. Healthcare - Employer contributions towards your healthcare. Equity in the company - Every new team member who joins our company receives stock options. Time off - Flexible time off in the US, generous entitlement in other countries. A $500 Home office setup if you're a remote employee. Global Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of our first 500 employees, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.

At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture. We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved. We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives. We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts. SFMC Home Lending is currently hiring for a Branch Support Manager . The Branch Support Manager is responsible for ensuring that the branch/team processes and role functions are executed optimally in those branches without in-branch processing. They will have direct management of assigned direct reports in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, and compliance with state and federal regulations and company policies. Duties include: Managing the Contact to Contract to Closing systems. Serving as a liaison between Referral Partners, Loan Officers, LOA's, Corporate Processing, Underwriting, Operations, Sales, and Post-Closing as part of monitoring the branch pipeline. Directing and overseeing the daily operations and workflows of direct reports, including individual pipeline management, overall production, quality, resolving daily file issues and providing detailed instructions. Assist with the training and development of LOA's within the branch. Working on long-range projects, process improvement and communicating updates as appropriate. Other duties as assigned by leadership. Requirements 3+ years of mortgage experience, including all areas of the loan process and process improvement, as well as a thorough knowledge of FHA, Conventional, VA and USDA product financing. 3+ years of previous management experience is strongly preferred. Bachelor's Degree is preferred Skills: Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences. Big picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals. Proven ability to influence and manage strong personalities to achieve results without hierarchal authority. Demonstrated problem-solving ability. Strong planning and organization skills, to include identifying strategies, setting priorities, goals and work schedules, creating and implementing action plans, monitoring/tracking progress, and evaluating progress and results. Must have attention to detail and customer service focus. Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements. Proficient with MS Office, with a knowledge of industry automation and software. High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources

AssistRx is a leading healthcare technology company dedicated to accelerating patient access to life-changing therapies. Through our premier patient solutions platform and advanced technology ecosystem, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to simplify the patient journey and eliminate barriers to treatment. Our suite of solutions-including iAssist , Hub Lite™, Prior Authorization, Benefits Verification, Copay Support, specialty pharmacy integrations, and digital engagement tools-empowers patients to start and stay on therapy faster. At AssistRx, we blend technology, talent, and compassion to drive better healthcare outcomes for the patients and brands we serve. We are seeking a strategic, customer-centric, and execution-focused Product Manager to lead the evolution of our patient support program (PSP) solutions for pharmaceutical and biotech clients. This role sits at the intersection of patient experience, technology, and commercial strategy-driving offerings such as field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education, data workflows, and digital engagement tools (apps, portals, messaging workflows, and more). You will own product strategy, roadmap development, and cross-functional execution to improve patient access, adherence, satisfaction, and program outcomes, while ensuring alignment with brand strategy, compliance requirements, and client expectations. Key ResponsibilitiesProduct Strategy & Vision Develop and execute a clear product roadmap for PSP-related capabilities-including services, data workflows, and digital engagement tools. Align product initiatives with evolving client needs, regulatory requirements, and market trends in patient access and support services. Customer & Market Insight Partner with commercial teams, clients, and operations to deeply understand PSP workflows, pain points, and success metrics. Conduct competitive intelligence and market analysis to support product differentiation and value-driven positioning. Cross-Functional Leadership Collaborate with engineering, UX/UI, data science, operations, and clinical teams to deliver scalable, secure, and intuitive product features. Work closely with legal, compliance, and privacy stakeholders to ensure adherence to HIPAA, GDPR, and industry-specific regulatory standards. Lifecycle Ownership Own the full product lifecycle-from ideation and requirements definition through development, launch, and ongoing optimization. Monitor product performance, adoption, patient outcomes, and client satisfaction to drive continuous innovation. Client Engagement & Enablement Support client onboarding and implementation by translating business requirements into product configurations and enhancements. Serve as the product subject matter expert during client meetings, workshops, and advisory discussions. Product Development Execution Work effectively within Agile/Scrum teams, contributing to sprint planning, backlog prioritization, and iterative roadmap delivery. Write clear, concise user stories, acceptance criteria, and business requirements that translate complex needs into action. Utilize product management tools (Jira, Confluence, Aha!, Productboard) to manage roadmaps, documentation, and communication. Requirements Bachelor's degree in life sciences, business, data analytics, or related field. 5+ years of product management experience in B2B SaaS, healthcare technology, or tech-enabled services. Experience in life sciences, healthcare delivery, pharmaceutical services, or patient support programs. Familiarity with PSP workflows: hub services, copay programs, prior authorization, benefits investigations, nurse support. Strong understanding of data privacy, compliance, and interoperability standards (HIPAA, HL7, FHIR, GDPR). Demonstrated success working in Agile/Scrum environments. Excellent communication, stakeholder engagement, and analytical skills. Preferred Master's degree in business, life sciences, healthcare administration, or related field. Experience working with pharmaceutical manufacturers, hub providers, or specialty pharmacies. Exposure to digital health tools (patient portals, apps, engagement platforms). Knowledge of EMR/EHR integrations, claims data, and real-world evidence (RWE). Experience creating outcomes dashboards or patient journey analytics. Experience supporting AI-driven workflows or automation tools. Consulting or client-facing implementation experience. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Step into our legacy of serving working class families, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls. About us:• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement. Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Benefit from renewals, further rewarding your long-term commitment. All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!

At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. As a Member of Client Operations, Stablecoin, you will be a vital part of the daily operations at Anchorage Digital Bank. You will collaborate daily with the Client Operations team to support the issuance and redemption of stablecoins and our fiat operations. In this role, you are responsible for ensuring operational excellence by assisting with the execution of transactions in a timely and risk-conscious manner. You will become familiar with the operational flows of our institutional clients and help ensure their needs are met, serving as an internal advocate in partnership with Client Experience and other teams. You will have an opportunity to gain a full understanding of stablecoin operations, as well as the regulatory and operational considerations of each step. You will work closely with your teammates in ensuring processes and procedures are developed and continuously refined.In this role you will: Assist with the daily operational activities of stablecoin issuance and redemption, ensuring all processes are followed accurately. Conduct stablecoin operations across mint/redeem workflows, internal controls, fiat on/off ramp processes. Support the use and configuration of internal systems and third-party tools for secure and efficient operations. Generate daily operational reports and track key metrics. Collaborate with stakeholders and internal teams to ensure smooth and efficient processes. Consistently execute operations, update procedures, and act in a timely and risk-conscious manner. Technical Skills: Maintain a basic understanding of financial systems and processes. Knowledge of specific stablecoin protocols and blockchain networks (e.g., Ethereum, USDtb, USDG). Capable of navigating and learning various systems and tools. Ability to support the end-to-end processing of operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner. Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker. Knowledge of reconciliation tools and methodologies. Complexity and Impact of Work: Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced. Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks. Contribute to delivery of day-to-day results on core tasks with some direction. Identify and escalate risks to the organization and to clients to management. Organizational Knowledge: Understanding of how efficient Fiat operations integrate with digital asset workflows for institutional clients. Enthusiasm for building and optimizing both traditional and digital asset operational capabilities. Ability to thrive in a collaborative environment where cross-functional teamwork is essential. Stay abreast of regulatory developments and best practices related to stablecoins and digital assets. Communication and Influence With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads. Experience with different channels of support and communication, including chat, text, telephone, email and video conference. Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues. Communicate with internal counterparties in a clear, articulate, and solution-oriented manner. You may be a fit for this role if you have: You have 3+ years of professional working experience in financial operations, treasury operations or crypto payment processing. Understanding of fiat and crypto flow of funds: wire transfers, stablecoin mechanics, exchanges, and wallets. Knowledge of specific stablecoin protocols and blockchain networks (e.g., USDC, USDG). You have experience supporting institutional client operations in financial services, or another heavily regulated industry. You have foundational knowledge and interest on the following subjects: blockchain, crypto-economics, stablecoins You have a keen ability to adapt and learn quickly as business strategies evolve and new products are introduced. Although not a requirement, bonus points if: You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :) About Anchorage Digital: Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work-regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation. Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe. We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way. Role & Purpose This role is fully remote. This is a cornerstone role for customer satisfaction with high-impact, cross-functional collaboration across Sales, Product, Engineering, Finance, and Customer Success. You value building trust and long-term relationships, enjoy consulting customers, and find satisfaction in turning uncertainty into relief. You're motivated by creating mutual success and solving interesting technical problems, even when the answer isn't obvious at first. --- What You'll Do · Support the Company's technical operations by addressing customer questions and challenges in the InterPayments Support Center. · Assist in onboarding and offboarding merchants. · Monitor Support Center status queues to ensure prompt responses and appropriate use of technology to meet business goals. · Ensure inquiries and statuses are accurately reflected in the Support Center. · Run and present monthly reporting to ensure we're meeting customer support goals. · Keep management informed of FAQs, trends, and response times. · Manage external customer communications regarding upcoming changes or issues. · Monitor and respond to customer inquiries; build long-term relationships with customers. · Become an expert in InterPayments' products and identify areas for improvement; document processes to reduce future support issues and speed time-to-resolution. Team Leadership and Operations · Define and continuously improve SLAs, escalation paths, and on-call rotations. · Establish a knowledge base and standard operating procedures for repeatable excellence. · Partner tightly with Product and Engineering to triage, track, and close issues; feed learnings back into roadmap and implementation processes. · Develop KPIs and dashboards (e.g., first response time, time to resolution, CSAT) and drive operational reviews. --- Requirements (Must-Have) · 2+ years of technical support experience in the payments industry, including hands-on payment gateway experience (e.g., API-based integrations, webhooks, tokenization, auth/capture/settlement, decline codes). Gateway experience is required. · A desire to own outcomes; self-starter who can execute with minimal supervision, prioritize, balance multiple items, and meet deadlines. · Client relationship management skills; able to engage in both business-level and technical conversations across customer stakeholders. · Strong product sense; energized by solving difficult user problems. · Clear, decisive written and verbal communication skills. · Familiarity with APIs and ability to explain API concepts to technical and non-technical audiences. · Comfort experimenting with new strategies and technologies (including AI) to improve impact and communication. · Proven ability to work cross-functionally with internal teams and external parties; responsible and accountable with strong follow-through. · Attention to detail, deep curiosity, calm under pressure, and strong customer empathy. --- Who You Are You uncover complex problems and find professional fulfillment in solving them. You put yourself in the customer's mindset to anticipate issues before they happen. · Team-oriented: you thrive in inclusive, collaborative environments and step up for your teammates. · Impact-driven: you take pride in being trusted to deliver results and embrace a growth mindset. · Structured decision maker: you investigate root causes, simplify, and consider 2nd/3rd order effects-optimistically paranoid about unknowns. --- InterPayments' Values · Customers and mission first: we align our goals with customer outcomes and our mission and keep their perspective central in decisions. · Always build trust: we focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction. · Do the hard(er) thing: we reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions-even when it takes more work. --- Remote pay range$75,000-$90,000 USD InterPayments' core values are the building blocks of how we achieve our mission: Obsess about our Customers' and Partners' Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully. Remote Work Eligibility: This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

Support Operations Technical Project Manager Department: Networks Operations Reports To: VP of Network Operations The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals. RESPONSIBILITIES Project Planning & Execution: Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. Develop detailed project plans, timelines, and resource allocations. Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. Cross Department Coordination: Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. Facilitate regular project meetings, updates, and reviews with internal stakeholders. Support the standardization of processes across departments to improve operational efficiency. Operational & Technical Oversight: Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. Assist in developing and documenting procedures for customer support, escalation handling, and incident response. Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated. Data & Reporting: Monitor project performance metrics, budgets, and progress reports for executive review. Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes. Process Development & Change Management: Help define standard operating procedures (SOPs) for technical and customer service functions. Support change management activities to ensure smooth adoption of new tools and workflows. Coordinate training and documentation for staff impacted by new systems or processes. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3-5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. Excellent communication, organizational, and time management skills. Ability to coordinate across multiple departments with technical and non-technical stakeholders. Strong analytical and problem-solving abilities with a focus on execution and results. PMP or other project management certification is a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

IT Support Manager Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zones. Your Role: Manage, mentor, and develop a team of IT support technicians. Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service. Develop and implement IT support policies, procedures, and best practices. Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement. Analyze and report on support metrics to identify areas for improvement. Serve as a point of escalation for advanced technical support issues. Maintain a comprehensive knowledge base of support procedures and technical solutions. Ensure team adherence to service level agreements (SLAs) and quality standards. Develop training programs for staff to enhance technical skills and customer service capabilities. Stay current with industry trends and emerging technologies to continuously enhance support services. Participate in IT projects and initiatives to improve overall business operations. Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base. Requirements Your Background: 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role. Bachelor's degree in Information Technology, Computer Science, or related years of experience in IT. Strong understanding of IT service management (ITSM) frameworks. Strong Microsoft experience and working knowledge of all products. Must have experience in triaging IT ticket requests. Proven leadership and team management skills. Excellent problem-solving and analytical abilities. Exceptional verbal and written communication skills. Ability to work in a fast-paced environment and manage competing priorities. Strong customer service orientation and a commitment to excellence. Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred: ITIL certification or other relevant IT service management certifications. Experience working in the telecommunications or software industry. Knowledge of VoIP technologies and Unified Communication systems. Proficient in using performance metrics and KPIs to drive team effectiveness. Benefits What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period Flexible PTO plan & Company Holidays Employee Stock Option Purchase Plan 401K with matching Entrepreneurial work environment partnered with high-growth career opportunities. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

If you are a seasoned project leader with a sharp focus on IT user support and a passion for optimizing service delivery, this opportunity offers the chance to drive meaningful change in a dynamic insurance environment. Join a team where your ability to lead cross-functional initiatives and streamline support operations will have a direct impact. Visa Sponsorship: Not available Relocation Assistance: Not offered About the Role The Project Manager will oversee initiatives focused on IT user support. This role requires strong project ownership, hands-on leadership of IT support teams, and close coordination with business stakeholders. The successful candidate will be responsible for delivering strategic improvements to service management functions, tools, and workflows. Key Responsibilities Lead and manage multiple IT user support projects from planning through implementation Define project objectives and success metrics in collaboration with stakeholders Assign and track tasks, coordinate project timelines, and ensure quality outcomes Mentor and support the IT user support team while fostering continuous process improvement Maintain regular communication with cross-functional teams to update on progress, risks, and issues Optimize support operations using ITIL frameworks and best practices Ensure complete and accurate project documentation for audit and compliance purposes Must-Have Qualifications Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity Proven track record leading user support or service delivery projects in enterprise settings Deep understanding of IT support methodologies and service operations (e.g. ITIL) Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight Strong leadership experience guiding geographically distributed or cross-functional teams High proficiency in tools like Jira, Microsoft Project, or similar project management software Excellent written and verbal communication skills with the ability to manage stakeholder expectations Bachelors degree in Information Technology, Business Administration, or related field PMP certification is preferred but not required Preferred Industry Background Insurance, brokerage, or benefits management systems Application support and IT operations within regulated industries

The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote

Job Description At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture. We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved. We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives. We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts. SFMC Home Lending is currently hiring for a Branch Support Manager . The Branch Support Manager is responsible for ensuring that the branch/team processes and role functions are executed optimally in those branches without in-branch processing. They will have direct management of assigned direct reports in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, and compliance with state and federal regulations and company policies. Duties include: Managing the Contact to Contract to Closing systems. Serving as a liaison between Referral Partners, Loan Officers, LOA's, Corporate Processing, Underwriting, Operations, Sales, and Post-Closing as part of monitoring the branch pipeline. Directing and overseeing the daily operations and workflows of direct reports, including individual pipeline management, overall production, quality, resolving daily file issues and providing detailed instructions. Assist with the training and development of LOA's within the branch. Working on long-range projects, process improvement and communicating updates as appropriate. Other duties as assigned by leadership. Requirements 3+ years of mortgage experience, including all areas of the loan process and process improvement, as well as a thorough knowledge of FHA, Conventional, VA and USDA product financing. 3+ years of previous management experience is strongly preferred. Bachelor's Degree is preferred Skills: Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences. Big picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals. Proven ability to influence and manage strong personalities to achieve results without hierarchal authority. Demonstrated problem-solving ability. Strong planning and organization skills, to include identifying strategies, setting priorities, goals and work schedules, creating and implementing action plans, monitoring/tracking progress, and evaluating progress and results. Must have attention to detail and customer service focus. Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements. Proficient with MS Office, with a knowledge of industry automation and software. High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Wellness Resources

at Thrive Pet Healthcare The Manager of Support is a senior leadership role within the Vetspire Technology Team, responsible for overseeing the Vetspire support function-a service that is critically important to our clients and essential to the success of the Vetspire platform.This role is tasked with developing and implementing the strategy, structure, protocols and reporting for a robust and scalable support function. The ideal candidate will lead the creation of a high-performing, responsive, and motivated team with clearly defined objectives and performance metrics. ESSENTIAL JOB FUNCTIONS Build / maintain a support team / practice that supports the Vetspire platform Day to day scheduling of support team to align with support requirements and volume. Extending support hours and adjusting schedules where applicable / required. Apply AI technologies to improve the support process Set and maintain Support KPI's and report (weekly) to ensure operational effectiveness / optimization and tracking Generating / creating support knowledgebase that supports team and can also be used to feed Ai Chat bot Formulate strategies to increase productivity and implement ways to improve support responsiveness and accuracy Assignment and monitoring of VIP clients tickets / issues and ensuring appropriate responsiveness and follow up. Team / resource management - including individual career plans , specific support training and team meeting to review past performance and discuss strategically future changes INNOVATION & STRATEGY Exploration of AI technologies and the application to the support vertical Explore new technologies and present findings. BUDGET/FINANCIAL P&L / CONTRACTUAL NEGOTIATIONS Assist with developing yearly budgets within the IT department - specific to support. Aid in the development of productivity measures and costing strategies. ESSENTIAL SKILLS 4 - 6 years' experience in a support management role servicing multiple clients Bachelor's degree or associated work experience within the Pet / Technology Industry Management experience of teams 8 + remotely located Technical skills associated to APIs would be considered a bonus A strong individual who can set goals and objectives , and continuously work / manage to those goals. A self-motivated team player Strong reporting / presentation skills.

Job Description for Client Success Manager (100% Remote - Chicago Area Preferred): 👉 Do you take pride in creating great experiences for others? We're hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams. About the Role We're looking for a Client Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together

The Manager, Platform Support will be a key leader responsible for the operational excellence, technical maturity, and process adherence within our global Platform Support team. You will manage the day-to-day operations supporting our mission-critical SaaS platform, ensuring high availability and stability for our extensive global customer base. This role is crucial in upholding the high standards for process, accountability, and scalable operations that define our high-growth environment. Key Responsibilities Service Delivery and Stability: Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure. Ensure stability and high availability across the service portfolio. Operational Process Optimization: Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management. Ensure strong adherence to established processes across all support functions. Performance Management (KPIs/SLAs): Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). Implement strategies to meet or exceed targets while managing high-volume ticket flow. Observability and Automation: Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability, reduce monitoring noise, and automate response activities.Team Leadership and Development: Lead, mentor, and develop a geographically diverse team of platform engineers and specialists, fostering a culture of technical excellence and accountability. Cross-Functional Governance: Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners, including Level 1/2 teams and Engineering groups, to ensure seamless service handoffs and efficient resource utilization. Qualifications and Skills Required: Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment. Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team. Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools. Strong process knowledge in Incident, Problem, and Change Management.Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations. Exceptional communication skills, both written and verbal, for technical and executive audiences. Proven experience in managing and reducing technical debt within a platform. Preferred: Experience in supporting a large-scale, enterprise SaaS platform. Background in driving continuous improvement and operational excellence initiatives. Prior experience supporting an Identity and Access Management or Governance platform. FedRAMP experience or familiarity with compliance frameworks.

Ensure delivery excellence leading up to high CSAT for assigned portfolio Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes Lead global teams and achieve shared goals between the organization and its Clients Conduct regular proactive delivery governance with clients and internal teams Constantly identify and mitigate risks to ensure efficacy in delivery Ensure all engagements are delivered as per commitments Drive service improvements and innovation in service offerings and engagements Improve organizational capabilities in service delivery with ideas, tools, best practices Mentor team members to scale into potential leadership roles Build strong leaders within the function to handle current and upcoming priorities Present ideas to large groups and communicate effectively with senior stakeholders Support business development activities to increase revenue footprint for the company Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio Ensure strategic investment aligns with business strategy and drives operating results

The Wasserstrom Company, is a leading food service equipment provider in the nation. In business since 1902, we are family owned with corporate offices located in Columbus, Ohio. We have an immediate need for a highly skilled Distribution Center Application Support Manager to lead the development, modernization, and support of our Warehouse Management, Transportation, and Distribution technology platforms. This position bridges our legacy AS/400 (i-Series/RPG) systems, current WMS/TMS solutions, and our future-state application architecture, including Körber WMS, Blue Yonder (AWR), cloud platforms, and modern integration frameworks. This leader will guide a team of SQL/T-SQL and RPG developers, software engineers, and application analysts, while also contributing hands-on development work. The ideal candidate brings deep WMS expertise, strong RPG/AS400 experience, and a passion for evolving legacy environments toward modern, scalable, cloud-enabled solutions. Key Responsibilities Include: Application Team Management Lead and mentor a team of RPG developers and consultants. Plan, prioritize, and schedule development work while maintaining high-quality delivery. Provide coaching around coding standards, QA processes, and WMS domain knowledge. Write code at least 50% of the time while also performing team leadership and oversight. Legacy System Ownership (AS/400, RPG) Oversee maintenance, optimization, and enhancement of AS/400/i-Series applications supporting WMS, TMS, and distribution operations. Develop new programs using RPG III, RPG IV, RPG/ILE, and RPG Free as needed. Prepare technical specifications, test plans, and documentation from functional design requirements. Troubleshoot production issues, perform performance tuning, and support complex incidents. Ensure change management processes are followed consistently and securely. WMS/TMS & Distribution Systems Support and evolve Warehouse Management Systems including Körber (HighJump) WMS and platforms like Blue Yonder (AWR). Ensure strong interoperability between WMS, TMS, ERP, and operational applications. Lead deployments, workflow changes, and performance/stability improvements. Oversee robotics, automation, and system integration initiatives. Modernization & Architecture Drive transformation from legacy AS/400-based solutions to modern platforms, APIs, and cloud systems. Provide architectural oversight of integrations, services, and cross-system communication. Participate in or lead modernization projects including: API exposure and consumption Workflow automation Cloud migration Reporting modernization (Power BI, SSRS) Partner with stakeholders to ensure solutions are secure, scalable, and aligned with business goals. Agile Delivery & Operational Excellence Ensure development work is completed on schedule, in scope, and with high quality. Apply Agile/Scrum practices to drive iterative delivery and continuous improvement. Support incident reduction and system stability initiatives. Collaborate with operations, product, UX, and vendors to deliver enhancements and new capabilities. Qualifications Required Bachelor's degree in Computer Science or related field, or equivalent experience. 5+ years of AS/400 (i-Series) and RPG experience, including RPGIII, RPGIV, RPG/ILE, and RPG Free. Strong proficiency in SQL/T-SQL, JavaScript, and Microsoft technologies (Power BI, SSRS, Visual Studio, GitHub). Experience leading or mentoring developers and managing workloads. Strong understanding of distribution business processes, especially WMS and TMS. Hands-on development of workflows, technical specifications, and test plans. Experience exposing and consuming web services (REST/SOAP). Strong communication skills (verbal and written). Experience with service programs, libraries, APIs, and web functions. Knowledge of change management processes and production support best practices. Preferred Experience with Körber WMS, HighJump Advantage Architect, and warehouse workflow design. Exposure to Blue Yonder (AWR) Robotics/automation experience. WCS experience with KOZ. We offer a competitive salary and outstanding benefits package including major medical, dental and immediate accrual of paid time off. Monday - Friday work schedule and required Saturdays when needed. EOE AA M/F/Vet/Disability We are an Equal Opportunity Employer and will give consideration to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.