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The differences between production support managers and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a support specialist. Additionally, a production support manager has an average salary of $126,223, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a support specialist are customer service, patients, and mental health.
| Production Support Manager | Support Specialist | |
| Yearly salary | $126,223 | $40,782 |
| Hourly rate | $60.68 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 119,351 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Production support managers and support specialists have different pay scales, as shown below.
| Production Support Manager | Support Specialist | |
| Average salary | $126,223 | $40,782 |
| Salary range | Between $91,000 And $173,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | First Republic Bank | Microsoft |
| Best paying industry | Finance | Technology |
There are a few differences between a production support manager and a support specialist in terms of educational background:
| Production Support Manager | Support Specialist | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support managers' and support specialists' demographics:
| Production Support Manager | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.5% Female, 25.5% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |