Automatically apply for jobs with Zippia
Upload your resume to get started.
Production support manager skills for your resume and career
15 production support manager skills for your resume and career
1. HR
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
- Managed support for HR and Payroll systems.
- Manage critical accounts issues for the ongoing CUNYfirst HR applications for CUNY with Oracle.
2. Client Facing
- Managed the Client Support group, providing Level 1 and 2 support for client facing proprietary financial applications.
- Supported all current and future client facing systems and conducted administrator and employee training.
3. Remedy
- Provided leadership and supervision to the Onshore/Offshore resources and delegated responsibilities utilizing the Remedy Triage Ticket Process.
- Managed design process for implementing BMC Remedy for incident and change management processes.
4. Infrastructure
Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.
- Implemented monitoring of key contributors for application infrastructure outages which helped in reducing the application infrastructure down time.
- Promoted to Program Manager of a complex infrastructure project involving cross-functional teams from inception to deployment.
5. Service Delivery
Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.
- Established continuous monitoring of the service delivery procedures to enable support team to deliver high quality services.
- Identified and implemented process improvements to increase efficiency, effectiveness, and overall service delivery performance.
6. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Provided expertise and guidance in developing automated solutions like Payload extract tool, communication channel control through Eclipse Java.
- Developed and maintained automated regression test cases in Selenium using Java programming language.
Choose from 10+ customizable production support manager resume templates
Build a professional production support manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your production support manager resume.7. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Install Support Package Stacks, Enhancement Packages, perform installs and upgrades during weekend and after-hours maintenance windows.
- Project Manager for the Business Continuity Planning & Disaster Recovery for Microsoft Windows and UNIX platform.
8. Continuous Improvement
Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.
- Capitalized on strong working relationships with IT professionals at all levels to foster continuous improvements in the production support model.
- Coordinate Post Release reviews to promote continuous improvement in our release cycles.
9. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Key technologies include LINUX, AIX, TIBCO, MQ, Oracle, Golden Gate.
- Monitored Linux server for CPU Utilization, Memory Utilization, and Disk Utilization for performance monitoring.
10. Disaster Recovery
The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.
- Manage business continuity/disaster recovery plan for server and service needs, ensuring acceptable down-time by working with financial business needs.
- Participated in yearly Disaster Recovery off-site testing to ensure the business continuity for all batch processing and mainframe/AS400 platform integrity.
11. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Directed manufacturing operations and technical support operations for PC manufacturing facility.
- Provide diagnostic technical support to customers locally, nationally and internationally.
12. Production Environment
The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.
- Developed standards / policies driving production environment stability and rapid problem resolution.
- Chaired weekly meeting to review/schedule resources for production environment/code changes.
13. Unix
UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.
- Evaluated data, scripts and log files using UNIX and SQL.
- Created policies and procedures for the support of the UNIX environment.
14. Problem Management
- Collaborated with Incident and Problem Management to resolve critical issues and focus on improved stability of business applications.
- Managed a support team responsible for incident/problem management & resolution of mission critical applications.
15. SQL Server
- Defined database standards for MS SQL Server for the entire company for database design, administration, and security.
- Promoted to a management position for the entire SQL Server Production Support team at the close of 2012.
5 Production Support Manager resume examples
Build a professional production support manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your production support manager resume.
What skills help Production Support Managers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
List of production support manager skills to add to your resume

The most important skills for a production support manager resume and required skills for a production support manager to have include:
- HR
- Client Facing
- Remedy
- Infrastructure
- Service Delivery
- Java
- Windows
- Continuous Improvement
- Linux
- Disaster Recovery
- Technical Support
- Production Environment
- Unix
- Problem Management
- SQL Server
- Customer Satisfaction
- Production Issues
- ITIL
- OSHA
- Application Support
- QA
- Incident Management
- Slas
- Database
- Level Agreements
- Problem Resolution
- Performance Reviews
- Direct Reports
- Release Management
- Oracle Sql
- Production Systems
- MQ
- SOX
- SDLC
- Issue Resolution
- Process Improvement
- ETL
- ISO
- DB2
- EDI
- AIX
- Management System
- UAT
- ERP
- Application Monitoring
- SharePoint
- Troubleshoot
- Resource Allocation
- Portfolio
Updated January 8, 2025