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Production support manager skills for your resume and career

Updated January 8, 2025
8 min read
Below we've compiled a list of the most critical production support manager skills. We ranked the top skills for production support managers based on the percentage of resumes they appeared on. For example, 22.5% of production support manager resumes contained hr as a skill. Continue reading to find out what skills a production support manager needs to be successful in the workplace.

15 production support manager skills for your resume and career

1. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how production support managers use hr:
  • Managed support for HR and Payroll systems.
  • Manage critical accounts issues for the ongoing CUNYfirst HR applications for CUNY with Oracle.

2. Client Facing

Here's how production support managers use client facing:
  • Managed the Client Support group, providing Level 1 and 2 support for client facing proprietary financial applications.
  • Supported all current and future client facing systems and conducted administrator and employee training.

3. Remedy

Here's how production support managers use remedy:
  • Provided leadership and supervision to the Onshore/Offshore resources and delegated responsibilities utilizing the Remedy Triage Ticket Process.
  • Managed design process for implementing BMC Remedy for incident and change management processes.

4. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how production support managers use infrastructure:
  • Implemented monitoring of key contributors for application infrastructure outages which helped in reducing the application infrastructure down time.
  • Promoted to Program Manager of a complex infrastructure project involving cross-functional teams from inception to deployment.

5. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how production support managers use service delivery:
  • Established continuous monitoring of the service delivery procedures to enable support team to deliver high quality services.
  • Identified and implemented process improvements to increase efficiency, effectiveness, and overall service delivery performance.

6. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how production support managers use java:
  • Provided expertise and guidance in developing automated solutions like Payload extract tool, communication channel control through Eclipse Java.
  • Developed and maintained automated regression test cases in Selenium using Java programming language.

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7. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how production support managers use windows:
  • Install Support Package Stacks, Enhancement Packages, perform installs and upgrades during weekend and after-hours maintenance windows.
  • Project Manager for the Business Continuity Planning & Disaster Recovery for Microsoft Windows and UNIX platform.

8. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how production support managers use continuous improvement:
  • Capitalized on strong working relationships with IT professionals at all levels to foster continuous improvements in the production support model.
  • Coordinate Post Release reviews to promote continuous improvement in our release cycles.

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how production support managers use linux:
  • Key technologies include LINUX, AIX, TIBCO, MQ, Oracle, Golden Gate.
  • Monitored Linux server for CPU Utilization, Memory Utilization, and Disk Utilization for performance monitoring.

10. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how production support managers use disaster recovery:
  • Manage business continuity/disaster recovery plan for server and service needs, ensuring acceptable down-time by working with financial business needs.
  • Participated in yearly Disaster Recovery off-site testing to ensure the business continuity for all batch processing and mainframe/AS400 platform integrity.

11. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how production support managers use technical support:
  • Directed manufacturing operations and technical support operations for PC manufacturing facility.
  • Provide diagnostic technical support to customers locally, nationally and internationally.

12. Production Environment

The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.

Here's how production support managers use production environment:
  • Developed standards / policies driving production environment stability and rapid problem resolution.
  • Chaired weekly meeting to review/schedule resources for production environment/code changes.

13. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how production support managers use unix:
  • Evaluated data, scripts and log files using UNIX and SQL.
  • Created policies and procedures for the support of the UNIX environment.

14. Problem Management

Here's how production support managers use problem management:
  • Collaborated with Incident and Problem Management to resolve critical issues and focus on improved stability of business applications.
  • Managed a support team responsible for incident/problem management & resolution of mission critical applications.

15. SQL Server

Here's how production support managers use sql server:
  • Defined database standards for MS SQL Server for the entire company for database design, administration, and security.
  • Promoted to a management position for the entire SQL Server Production Support team at the close of 2012.
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List of production support manager skills to add to your resume

Production support manager skills

The most important skills for a production support manager resume and required skills for a production support manager to have include:

  • HR
  • Client Facing
  • Remedy
  • Infrastructure
  • Service Delivery
  • Java
  • Windows
  • Continuous Improvement
  • Linux
  • Disaster Recovery
  • Technical Support
  • Production Environment
  • Unix
  • Problem Management
  • SQL Server
  • Customer Satisfaction
  • Production Issues
  • ITIL
  • OSHA
  • Application Support
  • QA
  • Incident Management
  • Slas
  • Database
  • Level Agreements
  • Problem Resolution
  • Performance Reviews
  • Direct Reports
  • Release Management
  • Oracle Sql
  • Production Systems
  • MQ
  • SOX
  • SDLC
  • Issue Resolution
  • Process Improvement
  • ETL
  • ISO
  • DB2
  • EDI
  • AIX
  • Management System
  • UAT
  • ERP
  • Application Monitoring
  • SharePoint
  • Troubleshoot
  • Resource Allocation
  • Portfolio

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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