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Become A Production Support Specialist

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Working As A Production Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $131,096

    Average Salary

What Does A Production Support Specialist Do At Hussmann

* Serve as technical adviser for identified field and warranty issues responding to requests by warranty administrators, contractors and field service personnel.
* Work closely with all plant quality, manufacturing and design teams on identification of solutions for field issues, customer complaints and service requests.
* Utilize technical refrigeration expertise and knowledge to support functional departments in the delivery of high quality and reliable products to our customers.
* Act as Project Manager of highly customized products, coordinating actions between design and application engineering, as well as production.
* Lead design reviews of highly customized products prior to production, and coordinate efforts in manufacturing to ensure assembly matches customer expectations.
* Act as liaison between manufacturing and engineering regarding design requirements and assembly interpretation.
* Serve as point of contact for field service personnel, contractors and customers, reviewing identified equipment issues in the field.
* Consult with quality, engineering and operations in formulating timely response and resolution for such issues.
* Assist in the analysis and resolution of field issues as reported in Hussmann’s Customer Relations Management system (CRM) 5.
* Support Corporate Warranty and Aftermarket departments with technical and systems knowledge during the investigation and categorization of field customer complaints.
* Assist in technical risk assessments for identified equipment issues on the manufacturing floor that could negatively impact customer satisfaction.
* Assist and coordinate shipment of replacement parts through either aftermarket or factory stock.
* Assist in the identification of replacement material from field service calls 9.
* Serve as the liaison between operations, shipping and sales personnel in coordinating specific shipping requirements such as drop ships, special load requirements etc.
* Provide feedback and solution opportunities based on historic field issues during the review of final product VOC audits

What Does A Production Support Specialist Do At Job Juncture

* Support production plant usage of various software applications related to production scheduling, monitoring and labeling Reconcile differences between physical production quantities and system quantities Work to achieve standard use of software among various departments and plants Responsible for organizing and preparing content for IT training manuals and other technical materials Identify potential people-side risks, anticipated points of resistance, performance gaps, and develop specific corrective action plans to mitigate the risks identified in regards to IT systems and policies Apply measurement systems to track adoption, utilization and proficiency of IT systems Research, resolve and respond to user inquiries received Resolve technical support issues and concerns of users Research technical information and write original documentation Audit user compliance with computer policies as well as with ERP standards Assist with ERP system custom programming, creating reports and dashboards.
* Assist in the design and implementation of custom application integration Attend seminars, training and trade shows as appropriate. 

What Does A Production Support Specialist Do At Iconma

* Analyzes and resolves facilities related production issues.
* Documents and follows up on all issues to ensure customer satisfaction and stability.
* Engagement with operational platform teams and customer IT teams to support problem management activities including root cause analysis.
* Participation in creation and implementation of project designs.
* Participation in creation and implementation of security standards.
* Participation in on-call activities

What Does A Production Support Specialist Do At Bank of America

* This role is for a Level 2 Production Support Specialist supporting RFT (Risk Finance Technology) applications.
* Problem/Incident Management
* Release/Change/Deployment Management
* Operational Risk Management
* Request Management
* Capacity/Availability Management
* Application Monitoring
* Service Analytics and Reporting
* Work closely with the risk managers, application development team, internal business operations teams and other technology partners (DBAs, SAs

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How To Become A Production Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Production Support Specialist jobs

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Real Production Support Specialist Salaries

Job Title Company Location Start Date Salary
Production Support Specialist HSBC Securities (USA) Inc. New York, NY May 02, 2016 $139,000
Senior Production Support Specialist HSBC Securities (USA) Inc. New York, NY Feb 15, 2016 $139,000
Senior Production Support Specialist HSBC Securities (USA) Inc. New York, NY Apr 14, 2014 $135,000
Production Support Specialist HSBC Securities (USA) Inc. Jersey City, NJ Dec 05, 2012 $134,000
Production Support Specialist HSBC Securities (USA) Inc. New York, NY Nov 22, 2012 $130,000
Production Support Specialist HSBC Securities (USA) Inc. New York, NY Mar 06, 2013 $130,000
Senior Production Support Specialist HSBC Securities (USA) Inc. New York, NY Jul 15, 2013 $125,000
Senior Production Support Specialist HSBC Securities (USA) Inc. New York, NY Jan 09, 2015 $125,000
Senior Production Support Specialist HSBC Securities (USA) Inc. Jersey City, NJ Jun 25, 2010 $125,000
Production Support Specialist Jpmorgan Chase & Co. Jersey City, NJ Jan 09, 2012 $125,000
Senior Production Support Specialist HSBC Securities (USA) Inc. New York, NY Jun 05, 2010 $125,000
Senior Production Support Specialist HSBC Securities (USA) Inc. New York, NY Jul 31, 2015 $123,323
Production Support Specialist HSBC Securities (USA) Inc. New York, NY Jul 29, 2015 $123,000
Senior Production Support Specialist HSBC Securities (USA) Inc. New York, NY Jul 07, 2016 $120,224
IT Production Support Specialist XL Global Services, Inc. Stamford, CT Nov 15, 2013 $106,891 -
$110,228
Production Support Specialist CGI Technologies and Solutions Inc. Sterling, VA Dec 15, 2015 $103,750 -
$127,200
Production Support Specialist CGI Technologies and Solutions Inc. Reston, VA Oct 02, 2016 $103,750 -
$139,900
AVP, Senior Java Production Support Specialist JRI America, Inc. New York, NY Dec 09, 2016 $101,000 -
$111,000
IT Production Support Specialist XL Global Services, Inc. Stamford, CT Jul 05, 2011 $100,714 -
$105,000
ETL Production Support Specialist Companion Professional Services, LLC Charlotte, NC Aug 29, 2016 $94,245
Production Support Specialist RCG Global Services, Inc. Tampa, FL Oct 30, 2011 $93,915
EDI Production Support Specialist/Computer Systems Spartan Solutions Inc. Scottsdale, AZ Feb 16, 2014 $84,000
Production Support Specialist CGI Technologies and Solutions Inc. Reston, VA Jan 22, 2016 $83,782 -
$97,700
Production Support Specialist CGI Technologies and Solutions Inc. Sterling, VA Dec 18, 2015 $83,782 -
$89,000
Production Support Specialist CGI Technologies and Solutions Inc. Reston, VA Dec 29, 2015 $83,782 -
$97,700
Production Support Specialist CGI Technologies and Solutions Inc. Reston, VA Dec 01, 2016 $83,782 -
$110,300
Production Support Specialist CGI Technologies and Solutions Inc. Reston, VA Aug 11, 2016 $83,304 -
$123,700
Production Support Specialist CGI Technologies and Solutions Inc. Burlington, MA Sep 21, 2016 $78,603
Production Support Specialist CGI Technologies and Solutions Inc. Bloomfield, CT Jul 12, 2016 $78,478 -
$123,700

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Top Skills for A Production Support Specialist

ProceduresDataEntryHardwareWindowsXPUnixWebPl/SqlMainframeTechnicalSupportProductionControlTroubleshootDesktopSupportDisasterSetupCustomerServiceJCLProductionEnvironmentQAProductionIssuesActiveDirectory

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Top Production Support Specialist Skills

  1. Procedures
  2. Data Entry
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Respond to alerts/alarms according to standard operating procedures.
  • Performed general office duties, including data entry, filing, faxing, and copying.
  • Involved in decommissioning servers project as per the company procedures and update the hardware inventory database.
  • Delivered production support of flood application, and provided tier 2 helpdesk support for internal application and Windows XP/Windows 2000 environment.
  • Coordinated UNIX and Windows environment upgrade and provided technical support.

Top Production Support Specialist Employers

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