Production support specialist job description

Job title: Production Support Specialist


Location: Chicago-IL. Manager will consider fully remote for the right candidate
Duration: 6 months



Job description


The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives. The PSS role entails understanding the intricacies of our fulfillment programs, providing requirements, assisting with documentation of test cases, the setup of forms and variables in the administrative system, and executing tests during UAT (User Acceptance Testing).

The Product Support specialist will work with our internal and external partners, and our fulfillment team to ensure seamless communications and roll-outs for our products and services are performing as designed.
This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.

Responsibilities:

" Understand group insurance regulations related to fulfillment, including situs rules
" Participate in project lifecycle for new product rollouts and regulatory changes
" Assist with UAT of projects as assigned by Manager

" Manage vendor print report log and troubleshoot policy errors
" Draft cover letters for special mailings using Microsoft Word
" Handle duplicate policy requests for complex cases
" Create sample policies for the field
" Audit benefit setup completed by Contract Specialist team when needed
" Handle complex benefit setup for groups with non-standard fulfillment rules when needed
Executing tests during UAT (User Acceptance Testing).
" Organize multiple production issues, customer requests and inquiries from other sources.
" Maintain ownership until resolution of issue.
" Other projects and duties as assigned

The role requires a high degree of systems thinking, organization, and time management as there are often multiple, competing priorities.

Skills
Strong written and verbal communication skills
" Strong knowledge of Adobe Acrobat Pro (moderate to advanced skill level to edit, add security, watermarks, comments, create form fields, run comparisons)
" MS Suite of products specifically Word (ability to track changes, watermark, run comparisons, format), Excel (basic to moderate skills to create or update existing spreadsheets without formulas, adding new sheets, columns, rows, filtering, freezing panes, saving to pdf)
Proven ability to learn processes, infrastructure, systems and applications
" Daily use of SharePoint, MS Teams, OneDrive and JIRA

Experience/Education
Manager will consider college grad if they have technical-level knowledge of Adobe Pro and MS Suite of products.

They must have strong and proven communication skills

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You'll Do

Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with client servicing teams, leadership, and executive leadership teams in Global Operations to assess any operational gaps and provide strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

* Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.

* Identifies and coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and customer interactions.

* Supports deep-level infrastructure platform (design, system-level requirements/interfaces, etc.)

* Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products, etc.)

* Ensures Infrastructure needs are identified and prioritized with the Operations Process Review.

* Liaises and champions between client-facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood, incorporating items such as Voice of the Customer (VOC), payments industry alignment/awareness, and/or go-to market implications.

* Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of the organization.

* Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams.

* Conducts analytics to find the business impact and solution for strategic customer- impacting incidents/requests.

Qualifications You'll Need

The Basics

* Bachelor's Degree in Business, Finance, International Business, Information Technology, Communications, Marketing, or related field

* 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field

* In lieu of a degree, 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field

Bonus Points If You Have

* 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field

* Splunk knowledge manager certification

* SAFe (Scale Agile Framework)-understands Agile and SAFe principles and Product Owner responsibilities

* Basics Teradata

* SQL

#Remote #LI-KH1

What are you waiting for? Apply today!

All Discover employees place our customers at the very the center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Country:

United States of America

Location:

TX232: Richardson 1727 CityLine 1727 East CityLine Drive Building C27, Richardson, TX, 75082 USA

Position Role Type:

Unspecified

Raytheon Intelligence, Systems (RIS) has an immediate opening for Facility and Installation Team (FIT) Technicians at our Richardson Texas Location. The qualified candidate will support hardware build-out and cable plant installation activities in an Infrastructure as a Service (IaaS) environment. Duties will include, but not be limited to:

* Creation and installation of cable labels
* Factory hardware teardown and packing in support of shipment to site
* Support of site hardware rack, component, and cable installation
* Perform and document hardware audits
* Redline documents/drawings as necessary
* Support of factory hardware rack, Commercial Off The Shelf (COTS) component and cable installation

Security Clearance Requirements: US Citizen and current active TS/SCI Clearance

Required Skills:

* Basic understanding of AC/DC Power/Grounding Principles/OHMs Law
* Basic understanding of Cabling types (Cat-6, Coaxial, Multi-conductor, Fiber-Optic)
* Experience in computer and network hardware systems
* General knowledge of common information system (computer and network) hardware interfaces
* Exposure to hardware rack component installation design standards
* Proficient in hardware component installation in racks
* Ability to read and understand engineering documentation and drawings in various formats such as AutoCAD/Visio
* Skilled in cable plant installation and dress-out
* Ability to travel (Up to 50% 1-3 weeks at a time dependent on program needs)
* Able to lift hardware components (up to 50lbs)
* Strong team player
* Ability to obtain and maintain a US Secret Security Clearance
* 6 years of related work experience

Desired Skills:

* Training/Experience in industry standards on Data Center Cabling (DCIM, ANSI/TIA-942-A,
* ANSI/BICSI 002-20XX)
* Training/Experience in with industry manufacturing/inspection/audit standards (IPC-WHMAA-620, IPC-A-610 etc.)
* Training/Experience in with industry inspection/audit standards (ISO-9001, AS-9100 etc.)
* Experience with NASA, NOAA, or Intelligence Community (IC) Agency mission, processes and facilities
* Active DOD Secret or TS/SCI clearance preferred

Required Education:

High school, secondary school or equivalent with 6+ years of experience; Associates Degree in

Electronics / Computer Technology or former Military experience is desired.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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