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The differences between production support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support specialist and a client support specialist. Additionally, a production support specialist has an average salary of $80,689, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a production support specialist include troubleshoot, java and escalate. The most important skills for a client support specialist are customer service, client support, and client service.
| Production Support Specialist | Client Support Specialist | |
| Yearly salary | $80,689 | $39,585 |
| Hourly rate | $38.79 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,790 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the manufacturing industry, a production support specialist is in charge of providing technical production support to employees and enterprise clients. It is their duty to coordinate with customer support groups, establish guidelines and budgets, gather and analyze data, perform extensive research and analysis to find and implement solutions against issues, and handle customer requests promptly and efficiently. Moreover, a production support specialist must maintain an active communication line with staff, all while enforcing the company's policies and regulations.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Production support specialists and client support specialists have different pay scales, as shown below.
| Production Support Specialist | Client Support Specialist | |
| Average salary | $80,689 | $39,585 |
| Salary range | Between $52,000 And $122,000 | Between $29,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | HSBC Bank | NTT Data International L.L.C. |
| Best paying industry | Pharmaceutical | Manufacturing |
There are a few differences between a production support specialist and a client support specialist in terms of educational background:
| Production Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support specialists' and client support specialists' demographics:
| Production Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |