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The differences between production support specialists and production support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support specialist and a production support engineer. Additionally, a production support specialist has an average salary of $80,689, which is higher than the $78,599 average annual salary of a production support engineer.
The top three skills for a production support specialist include troubleshoot, java and escalate. The most important skills for a production support engineer are java, infrastructure, and linux.
| Production Support Specialist | Production Support Engineer | |
| Yearly salary | $80,689 | $78,599 |
| Hourly rate | $38.79 | $37.79 |
| Growth rate | 10% | 5% |
| Number of jobs | 161,790 | 194,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 74% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
In the manufacturing industry, a production support specialist is in charge of providing technical production support to employees and enterprise clients. It is their duty to coordinate with customer support groups, establish guidelines and budgets, gather and analyze data, perform extensive research and analysis to find and implement solutions against issues, and handle customer requests promptly and efficiently. Moreover, a production support specialist must maintain an active communication line with staff, all while enforcing the company's policies and regulations.
Product support engineers are in charge of managing the technical requests ordered by the customer. Their primary role is to repair and resolve errors, constantly register details for later reports, and update customers with the improvements. They help other engineers by enhancing processes and assisting in product development. Also, they provide recommendations for feature improvements and efficiency enhancement based on the customers' preference. These specialists are critical and analytical thinkers as well as technical experts. They are able to communicate well to customers while doing multiple tasks and pay attention to detail to track errors and record them.
Production support specialists and production support engineers have different pay scales, as shown below.
| Production Support Specialist | Production Support Engineer | |
| Average salary | $80,689 | $78,599 |
| Salary range | Between $52,000 And $122,000 | Between $57,000 And $107,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | HSBC Bank | Salesforce |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a production support specialist and a production support engineer in terms of educational background:
| Production Support Specialist | Production Support Engineer | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 74% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between production support specialists' and production support engineers' demographics:
| Production Support Specialist | Production Support Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 85.1% Female, 14.9% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.8% White, 61.2% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |