Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between production support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $80,689 average annual salary of a production support specialist.
The top three skills for a production support specialist include troubleshoot, java and escalate. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Production Support Specialist | Senior Support Specialist | |
| Yearly salary | $80,689 | $106,515 |
| Hourly rate | $38.79 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,790 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the manufacturing industry, a production support specialist is in charge of providing technical production support to employees and enterprise clients. It is their duty to coordinate with customer support groups, establish guidelines and budgets, gather and analyze data, perform extensive research and analysis to find and implement solutions against issues, and handle customer requests promptly and efficiently. Moreover, a production support specialist must maintain an active communication line with staff, all while enforcing the company's policies and regulations.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Production support specialists and senior support specialists have different pay scales, as shown below.
| Production Support Specialist | Senior Support Specialist | |
| Average salary | $80,689 | $106,515 |
| Salary range | Between $52,000 And $122,000 | Between $71,000 And $159,000 |
| Highest paying City | New York, NY | Piscataway, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | HSBC Bank | Eclaro |
| Best paying industry | Pharmaceutical | Manufacturing |
There are a few differences between a production support specialist and a senior support specialist in terms of educational background:
| Production Support Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support specialists' and senior support specialists' demographics:
| Production Support Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |