Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between production support specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support specialist and a support specialist. Additionally, a production support specialist has an average salary of $80,689, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a production support specialist include troubleshoot, java and escalate. The most important skills for a support specialist are customer service, patients, and mental health.
| Production Support Specialist | Support Specialist | |
| Yearly salary | $80,689 | $40,782 |
| Hourly rate | $38.79 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,790 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the manufacturing industry, a production support specialist is in charge of providing technical production support to employees and enterprise clients. It is their duty to coordinate with customer support groups, establish guidelines and budgets, gather and analyze data, perform extensive research and analysis to find and implement solutions against issues, and handle customer requests promptly and efficiently. Moreover, a production support specialist must maintain an active communication line with staff, all while enforcing the company's policies and regulations.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Production support specialists and support specialists have different pay scales, as shown below.
| Production Support Specialist | Support Specialist | |
| Average salary | $80,689 | $40,782 |
| Salary range | Between $52,000 And $122,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | HSBC Bank | Microsoft |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a production support specialist and a support specialist in terms of educational background:
| Production Support Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support specialists' and support specialists' demographics:
| Production Support Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |