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The differences between production support specialists and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support specialist and a systems support specialist. Additionally, a production support specialist has an average salary of $80,689, which is higher than the $61,744 average annual salary of a systems support specialist.
The top three skills for a production support specialist include troubleshoot, java and escalate. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.
| Production Support Specialist | Systems Support Specialist | |
| Yearly salary | $80,689 | $61,744 |
| Hourly rate | $38.79 | $29.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,790 | 159,364 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the manufacturing industry, a production support specialist is in charge of providing technical production support to employees and enterprise clients. It is their duty to coordinate with customer support groups, establish guidelines and budgets, gather and analyze data, perform extensive research and analysis to find and implement solutions against issues, and handle customer requests promptly and efficiently. Moreover, a production support specialist must maintain an active communication line with staff, all while enforcing the company's policies and regulations.
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
Production support specialists and systems support specialists have different pay scales, as shown below.
| Production Support Specialist | Systems Support Specialist | |
| Average salary | $80,689 | $61,744 |
| Salary range | Between $52,000 And $122,000 | Between $41,000 And $91,000 |
| Highest paying City | New York, NY | Centreville, VA |
| Highest paying state | New Jersey | Virginia |
| Best paying company | HSBC Bank | Koch Industries |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a production support specialist and a systems support specialist in terms of educational background:
| Production Support Specialist | Systems Support Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support specialists' and systems support specialists' demographics:
| Production Support Specialist | Systems Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 73.4% Female, 26.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |