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What is a production support technician and how to become one

Updated January 8, 2025
4 min read
Quoted expert
Dwight Elliot

An essential member of any production line across almost every industry that exists, production support technicians are the unsung heroes of the production team that ensure operations are safe, efficient, and consistent.

The main responsibility of a production support technician is to ensure the availability of materials required for production, thus involving inventory monitoring and management. Another vital role that they play is to ensure the safety of each worker by keeping working conditions safe and inspecting machinery regularly.

Aside from administrative skills, a production support technician must be knowledgeable about all the machinery involved in production. In this way, they are able to pinpoint problems and address them immediately--not only to keep workers safe but to also prevent or minimize delays in operations.

When looking for a suitable candidate for this role, many employers prefer applicants with bachelor's degrees, although some don't require it. Experience in relevant production machinery, management, and basic administrative functions is also a major advantage.

Production support technicians are vital members of the production team, and so they are compensated with an above-average salary of around $66,000 a year.

What general advice would you give to a production support technician?

Dwight Elliot

Professor: Information Management, Cybersecurity & Law, Palm Beach State College

In addition to the following 10 best practices from the article below, I would like to share the
following approach to career and job success that leads to maximization of salary during a
career:
a) Employers' Vision and Mission: Focus on understanding the vision and mission of the
organization you work for and what is important to them. If the idea, concept, or project
is important to them then it is important to you. Understand the history and background
of the company, the current project, financial and financial growth goals of the company,
who their competitors are, and what competitive edge the company have or some that you
can suggest. Do not just concentrate on what you want from the job (such as a good
salary, everyone says this). Make sure you are providing the employer with value, what
they want and need from you and in return you are laying the foundation and a strong
case for what you want and need from the job. This is an essential component of making
yourself valuable and marketable for salary increases and promotions based on your
performance and your measurable growth contribution to the organization.
b) Environmental Awareness and Communication with Stakeholders: Be sure you take
the time to learn the different internal and external stakeholders within the organization.
Understanding and respecting organizational structures as well as hierarchies and

following processes and communication protocols matter in an organization. You must
know who to speak to about what, when , where and how. Know your job well and how it
is related to the job of other people on your team. Understand and respect the role of all
individuals within the organization, especially those who are above you. If you do not yet
know their role within the organization begin to ask questions nicely of someone who
does know the players well and the history behind certain key positions. Get to learn the
written and unwritten rules. Saying the wrong thing to the wrong person could cost you a
job or be detrimental to your career in the long term. In the alternative, making a good
impression by communicating properly with the right person could open doors for you
now and in the future. This is an essential component of making yourself valuable and
marketable for salary increases and promotions based on your performance and your
measurable growth contribution to the organization.
c) Employer's View: Are You An Asset or Liability? Try your best to understand the
employer's point of view versus your own. Engage in micro level vs. macro level
comparative analysis as best you can. This means you make a concerted effort to think
about what is important to your employers or clients and how you can be instrumental in
meeting their needs at the highest level of performance, then think of how you can benefit
based on your valuable contribution. Ask yourself each day whether you are an asset to
the company or liability?, and be truly honest with yourself. What unique value do you
bring to the team, such as advanced data analytics skills, advanced accounting skills,
advanced technological skills, etc. Is there anything that you are doing that detracts from
this value that can make this valuable asset that you bring non-useful or non-impactful?
This is an essential component of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization.
d) Be Present Physically, Mentally and with Positive Energy: Please be sure that you are
showing up to work ahead of time or at least on time.
a. Physically Present: Many individuals lose job opportunities just based on their
inability to be present and accountable for work on time. High level employees
actually show up to work 30 minutes to an hour early on a consistent basis.
b. Mentally Present: While you are at work you need to be fully engaged in work
related activity. This means that you do not spend an inordinate amount of time on
your cellphone looking at non work related messages, such as social media and
non-work related text. This is not fair to the employer and you will not allow you
to maximize your contribution to the organization or put in the work necessary to
make yourself a valuable asset to the company. What you do with your time is
what you become.
c. Energy, Communication and Positive Presence: Be sure that your energy level
is monitored and you positive in your communications, since this ultimately
affects profits and losses if a customer does not return to do business with you or
an employer because of how they were treated. Your outlook and energy affect
your overall job performance, business and career growth and ultimately your
profits. All your roles within an organization require good communication and

customer service skills. Be sure that your energy level is uplifting, positive and
creates an atmosphere where customers and colleagues feel welcome to do
business with you. This is a "little" thing that can make a big difference.

e) E) Respectful: Ensure that you are respecting others in the same way and even more than
you want them to respect you. Give as much or more than you receive, and your career
will be even more fulfilling. Ultimately a person's attitude determines their altitude in
life.
These are essential components of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization..
f) Documentation of Biography, Website, Linkedin Portfolio and GitHub: Please be
sure that your are consistently updating you BIO, resume, LinkedIn, website or any other
form of professional documentation that ensures your accomplishments, achievements
and status is current and up to date. As you engage in professional development trainings,
gain certifications or additional degrees, and add additional experiences be sure to update
your profile so that you are maximizing your value.
Implementing these best practices consistently will help position you for salary increases and
promotions based on your performance and measurable growth contribution to the organization.
ScoreProduction Support TechnicianUS Average
Salary
4.5

Avg. Salary $57,726

Avg. Salary $59,228

Stability level
6.7

Growth rate 10%

Growth rate 0.3%

Diversity
6.2
Race

American Indian and Alaska Native 0.41%

Asian 12.76%

Black or African American 11.95%

Hispanic or Latino 15.65%

Unknown 5.34%

White 53.90%

Gender

female 20.78%

male 79.22%

Age - 41
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41
Stress level
6.7

Stress level is high

7.1 - high

Complexity level
6.5

Complexity level is challenging

7 - challenging

Work life balance
7.4

Work life balance is good

6.4 - fair

Production support technician career paths

Key steps to become a production support technician

  1. Explore production support technician education requirements

    Most common production support technician degrees

    Bachelor's

    46.4 %

    Associate

    28.7 %

    High School Diploma

    10.0 %
  2. Start to develop specific production support technician skills

    SkillsPercentages
    Troubleshoot11.75%
    POS6.94%
    SQL6.37%
    Technical Support5.76%
    Windows5.54%
  3. Complete relevant production support technician training and internships

    Accountants spend an average of 3-6 months on post-employment, on-the-job training. New production support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a production support technician based on U.S. Bureau of Labor Statistics data and data from real production support technician resumes.
  4. Research production support technician duties and responsibilities

    • Used SQL to troubleshoot database problems and report the problems to the appropriate development team.
    • Convert company intranet site from .asp to SharePoint.
    • Audit for compliance and control of procedures/records per ISO safety standards.
    • Perform installations, modifications, repairs PC peripheral devices & Verari products.
  5. Prepare your production support technician resume

    When your background is strong enough, you can start writing your production support technician resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a production support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable production support technician resume templates

    Build a professional production support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your production support technician resume.
    Production Support Technician Resume
    Production Support Technician Resume
    Production Support Technician Resume
    Production Support Technician Resume
    Production Support Technician Resume
    Production Support Technician Resume
    Production Support Technician Resume
    Production Support Technician Resume
    Production Support Technician Resume
  6. Apply for production support technician jobs

    Now it's time to start searching for a production support technician job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first production support technician job

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Average production support technician salary

The average production support technician salary in the United States is $57,726 per year or $28 per hour. Production support technician salaries range between $33,000 and $98,000 per year.

Average production support technician salary
$57,726 Yearly
$27.75 hourly

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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