How to hire a production support technician

How to hire a production support technician, step by step

Here's a step-by-step production support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a production support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new production support technician
• Step 8: Go through the hiring process checklist

What does a production support technician do?

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1. Identify your hiring needs

   Before you start hiring a production support technician, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a production support technician to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a production support technician that fits the bill.

   This list shows salaries for various types of production support technicians.

   Type of Production Support Technician	Description	Hourly rate
   Production Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$15-47
   Support Analyst	The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users... Show more	$24-54
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Troubleshoot
   • POS
   • SQL
   • Technical Support
   • Windows
   • PC
   • Logistics
   • GMP
   • Incident Management
   • Data Entry
   • Unix
   • ISO
   • Linux
   • SharePoint

   Check all skills

   Responsibilities:

   • Used SQL to troubleshoot database problems and report the problems to the appropriate development team.
   • Convert company intranet site from .asp to SharePoint.
   • Audit for compliance and control of procedures/records per ISO safety standards.
   • Perform installations, modifications, repairs PC peripheral devices & Verari products.
   • Prepare test environment and test data for various testing purposes using DB2 utilities.
   • Perform yearly VPP audit evaluations and write the facility's OSHA VPP annual report.

   More production support technician duties

3. Make a budget

   Including a salary range in your production support technician job description is a great way to entice the best and brightest candidates. A production support technician salary can vary based on several factors:

   • Location. For example, production support technicians' average salary in alaska is 42% less than in new jersey.
   • Seniority. Entry-level production support technicians earn 66% less than senior-level production support technicians.
   • Certifications. A production support technician with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a production support technician's salary.

   Average production support technician salary

   $57,726yearly

   $27.75 hourly rate

   ---

   Entry-level production support technician salary

   $33,000 yearly salary

   Updated December 18, 2025

   Average production support technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$84,695	$41
   2	Delaware	$83,461	$40
   3	California	$76,518	$37
   4	New York	$74,148	$36
   5	Pennsylvania	$70,207	$34
   6	Minnesota	$70,104	$34
   7	North Carolina	$69,696	$34
   8	Oregon	$63,304	$30
   9	Kansas	$61,798	$30
   10	Indiana	$61,500	$30
   11	Wisconsin	$61,356	$30
   12	Missouri	$58,888	$28
   13	Georgia	$58,416	$28
   14	Arizona	$58,176	$28
   15	New Mexico	$56,954	$27
   16	Florida	$53,095	$26
   17	Utah	$50,936	$24
   18	Texas	$49,683	$24

   Average production support technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Jefferies	$94,407	$45.39
   2	Citi	$93,710	$45.05	25
   3	Thales	$91,044	$43.77	6
   4	Raymond James Financial	$81,560	$39.21	12
   5	Mitchell Martin	$73,067	$35.13
   6	DIVERSANT	$71,684	$34.46
   7	Siemens Healthineers	$68,177	$32.78	3
   8	Blue Origin	$64,238	$30.88	41
   9	Vitality	$62,154	$29.88	4
   10	Oregon State University	$61,287	$29.46	7
   11	Crest Industries	$56,917	$27.36	4
   12	Fiserv	$55,221	$26.55	38
   13	System One	$54,859	$26.37	20
   14	Northrop Grumman	$54,315	$26.11	34
   15	QuintilesIMS	$54,076	$26.00	28
   16	Thermo Fisher Scientific	$53,322	$25.64	57
   17	Cresilon	$53,274	$25.61	5
   18	IDEMIA	$52,596	$25.29	2
   19	Siemens	$52,288	$25.14	32
   20	Fontaine Mod 2021	$52,062	$25.03

4. Writing a production support technician job description

   A job description for a production support technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a production support technician job description:

   Production support technician job description example

   Tooling Change/Production Support Technician
   EMPLOYEE TYPE: Full-Time (1st shift)
   Responsible to support the assembly and replenishment of perishable cutting tools used in fast paced CNC milling department.
   Responsibilities:
   • Manages the tooling support of several CNC machining centers.
   • Works with automated and manual system to refresh used perishable tooling.
   • Maintain an organized and clean work area.
   • Perform preventive maintenance tasks.
   • Review and sort used tooling to support regrind programs.
   Requirements and Competencies:
   • 1+ years’ experience in operating CNC Milling machines in an Aerospace Manufacturing environment.
   • High School diploma or equivalent.
   • Competent in safely using hand tools and hand held measuring equipment.
   • Strong communication and organization skills.
   • Must be able to read and write comments, interpret tool drawings.
   • PC Skills. Able to use Windows based programs.
   ABOUT US:
   Polamer Precision Inc., is a global aerospace manufacturing company specializing in complex aerospace engine components for demanding applications. We collaborate with clients to solve challenges in engineering and production. Polamer Precision's approach to aerospace manufacturing is vastly different than other sub-primes in the aerospace industry. We are a positive, forward-looking company with the future on our collective minds. Polamer Precision's efforts present a paradigm shift in terms of what can be accomplished with manufacturing in the United States. Our ability to maximize technological assets while empowering people with the latest tools enables us to compete on a global scale. Whether installing a megawatt solar array or acquiring the latest cutting-edge technology, we strive to improve every aspect of aerospace manufacturing on a daily basis. Innovation and dedication to new technology has resulted in a proven track record of surpassing expectations while consistently setting the bar for what can be accomplished in lean manufacturing. Our relentless pursuit to innovate is at the core of our principles. We have had unprecedented growth year after year with a current employee count of over 240+ and almost a billion-dollar backlog of business.
   
   TO LEARN MORE ABOUT POLAMER PRECISION, INC. PLEASE VISIT:
   www.polamer.us
   The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
   Polamer Precision, Inc is proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Powered by JazzHR pNmlcCQBQ5

   Copy this example

   

5. Post your job

   There are a few common ways to find production support technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your production support technician job on Zippia to find and recruit production support technician candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit production support technicians, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a production support technician applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new production support technician

   Once you've found the production support technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new production support technician. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a production support technician?