Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between production support technicians and production support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a production support engineer. Additionally, a production support engineer has an average salary of $78,599, which is higher than the $57,726 average annual salary of a production support technician.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a production support engineer are java, infrastructure, and linux.
| Production Support Technician | Production Support Engineer | |
| Yearly salary | $57,726 | $78,599 |
| Hourly rate | $27.75 | $37.79 |
| Growth rate | 10% | 5% |
| Number of jobs | 162,450 | 194,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 74% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
Product support engineers are in charge of managing the technical requests ordered by the customer. Their primary role is to repair and resolve errors, constantly register details for later reports, and update customers with the improvements. They help other engineers by enhancing processes and assisting in product development. Also, they provide recommendations for feature improvements and efficiency enhancement based on the customers' preference. These specialists are critical and analytical thinkers as well as technical experts. They are able to communicate well to customers while doing multiple tasks and pay attention to detail to track errors and record them.
Production support technicians and production support engineers have different pay scales, as shown below.
| Production Support Technician | Production Support Engineer | |
| Average salary | $57,726 | $78,599 |
| Salary range | Between $33,000 And $98,000 | Between $57,000 And $107,000 |
| Highest paying City | Jersey City, NJ | Boston, MA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Jefferies | Salesforce |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a production support technician and a production support engineer in terms of educational background:
| Production Support Technician | Production Support Engineer | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 74% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between production support technicians' and production support engineers' demographics:
| Production Support Technician | Production Support Engineer | |
| Average age | 42 | 43 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 85.1% Female, 14.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.8% White, 61.2% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |