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Production support technician skills for your resume and career

Updated January 8, 2025
7 min read
Quoted experts
George Miller,
Chirag Parikh Ph.D.
Below we've compiled a list of the most critical production support technician skills. We ranked the top skills for production support technicians based on the percentage of resumes they appeared on. For example, 11.7% of production support technician resumes contained troubleshoot as a skill. Continue reading to find out what skills a production support technician needs to be successful in the workplace.

15 production support technician skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how production support technicians use troubleshoot:
  • Assessed, troubleshoot, cleaned and repaired all used equipment to acceptable quality assurance standards.
  • Assess, troubleshoot and correct any issues that occur on the production line.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how production support technicians use pos:
  • Upgraded all laptops, computers, POS systems from Windows XP to Windows 7 using SCCM 2007.
  • Install Customer s Information on the pos Terminals.

3. SQL

Here's how production support technicians use sql:
  • Developed the modules to generate flat files and prepared the data for loading into SQL tables.
  • Use of SQL Loader to put data into temporary tables to be analyzed for reports.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how production support technicians use technical support:
  • Provided technical support when equipment malfunctioned.
  • Oversee production/post production staff including Editors, Producer Editors, Audio Engineers, Studio Engineers and Technical Support staff.

5. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how production support technicians use windows:
  • Coordinated, configured and deployed new equipment (Microsoft Windows Servers and Cisco Switches) into corporate environment.
  • Provided basic troubleshooting skills on Windows operating systems, local/network setup, and password resets for various systems.

6. PC

Here's how production support technicians use pc:
  • Repaired PC's both in the field and in shop including support of Field Technician Laptops.
  • Performed PC support and maintenance for over 200 people.

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7. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how production support technicians use logistics:
  • Honored with four Outstanding Performance Awards for logistics performance and support on need-to-know projects.
  • Trained new employees in shipping and receiving logistics.

8. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how production support technicians use gmp:
  • Performed logbook revisions for proper GMP documentation.
  • Attend monthly classes on GMP's and SOP's.

9. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how production support technicians use incident management:
  • Performed incident management to track issues to resolution.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how production support technicians use data entry:
  • Inventory management, daily production reports and data entry at parts warehouse
  • Performed various administrative duties, including data entry and document preparation.

11. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how production support technicians use unix:
  • Worked with UNIX to monitor critical files for reports to ensure the batch is completed.
  • Performed weekend change control for Mainframe, Vax and UNIX.

12. ISO

Here's how production support technicians use iso:
  • Supported the maintenance of an audit ready state of the ISO 8 Area.
  • Created and maintained documentation for assembly processes and QA ISO 9001 requirements.

13. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how production support technicians use linux:
  • Assisted clients with technical support by phone and e-mail using Mozilla Thunderbird, assisted with troubleshooting on-site cameras sometimes using Linux
  • Project lead for the design and implementation of Tumbleweed Secure-Transport check-imaging running Linux systems.

14. SharePoint

Here's how production support technicians use sharepoint:
  • Converted company intranet site from .asp to SharePoint.
  • Documented details and information of projects being worked on SharePoint for team visibility

15. Production Equipment

Production equipment in limited terms is used to define any type of machinery or equipment used in the production of a video or film. Basic production equipment includes a camera, tripod, lighting kit, camera light, short term microphone, light reflector, boom pole, shock mount, audio cables, wireless microphone, headphones, portable digital audio recorder, camera lenses, extra batteries, external hard drive, and DSLR shoulder mount rig.

Here's how production support technicians use production equipment:
  • Train Support Technologists and customers on effective utilization and maintenance of production equipment.
  • Preformed scheduled and unscheduled preventive maintenance on all production equipment as required.
top-skills

What skills help Production Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young production support technicians need?

George MillerGeorge Miller LinkedIn profile

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a production support technician stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all production support technicians possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

List of production support technician skills to add to your resume

Production support technician skills

The most important skills for a production support technician resume and required skills for a production support technician to have include:

  • Troubleshoot
  • POS
  • SQL
  • Technical Support
  • Windows
  • PC
  • Logistics
  • GMP
  • Incident Management
  • Data Entry
  • Unix
  • ISO
  • Linux
  • SharePoint
  • Production Equipment
  • SLA
  • Production Issues
  • OSHA
  • Calipers
  • FDA
  • OS
  • Remedy
  • Problem Resolution
  • Inventory Management
  • Production Processes
  • Critical Issues
  • Technical Issues
  • Circuit Boards
  • Test Equipment
  • Inventory Control
  • Hoists
  • Production Systems
  • LAN
  • Computer System
  • QA
  • Desktop Support
  • Manufacturing Support
  • Process Improvement
  • BOM
  • Production Lines
  • CNC
  • Management System
  • Mac
  • Autocad

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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