What does a production support technician do?
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
Production support technician responsibilities
Here are examples of responsibilities from real production support technician resumes:
- Used SQL to troubleshoot database problems and report the problems to the appropriate development team.
- Convert company intranet site from .asp to SharePoint.
- Audit for compliance and control of procedures/records per ISO safety standards.
- Perform installations, modifications, repairs PC peripheral devices & Verari products.
- Prepare test environment and test data for various testing purposes using DB2 utilities.
- Perform yearly VPP audit evaluations and write the facility's OSHA VPP annual report.
- Assess, troubleshoot, clean and repair all used equipment to acceptable quality assurance standards.
- Work with UNIX to monitor critical files for reports to ensure the batch is completed.
- Translate business-logic into Postgres-SQL and PERL code for pulling, analyzing, and presenting data.
- Oversee production runs and perform 1st and 2nd level production support for several mainframe billing systems.
- Carry out performance tuning both on Informatica side and database side by tuning the sql's and procedure.
- Escalate issues to upper management and maintain communication with application support and technical teams to make sure SLA's are meet.
- Perform tested and troubleshooting for Verari hardware/software PC products.
- Perform basic PLC programming instructions/command.
- Configure wireless routers and network connections, enable wireless encryption, and troubleshot connectivity issues.
Production support technician skills and personality traits
We calculated that 12% of Production Support Technicians are proficient in Troubleshoot, POS, and SQL. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Production Support Technicians that have these skills listed on their resume here:
- Troubleshoot, 12%
Assessed, troubleshoot, cleaned and repaired all used equipment to acceptable quality assurance standards.
- POS, 7%
Upgraded all laptops, computers, POS systems from Windows XP to Windows 7 using SCCM 2007.
- SQL, 6%
Developed the modules to generate flat files and prepared the data for loading into SQL tables.
- Technical Support, 6%
Provided technical support when equipment malfunctioned.
- Windows, 6%
Coordinated, configured and deployed new equipment (Microsoft Windows Servers and Cisco Switches) into corporate environment.
- PC, 5%
Repaired PC's both in the field and in shop including support of Field Technician Laptops.
Most production support technicians use their skills in "troubleshoot," "pos," and "sql" to do their jobs. You can find more detail on essential production support technician responsibilities here:
Customer-service skills. One of the key soft skills for a production support technician to have is customer-service skills. You can see how this relates to what production support technicians do because "computer support specialists must be patient and sympathetic." Additionally, a production support technician resume shows how production support technicians use customer-service skills: "develop, produce, and update international standards organization (iso) procedures along with training for internal and external customers. "
Listening skills. Another soft skill that's essential for fulfilling production support technician duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a production support technician resume, here's how production support technicians can utilize listening skills in their job responsibilities: "communicated via phone, email, and internal messaging system .used remote desktop software in order to resolve technical issues. "
Speaking skills. production support technicians are also known for speaking skills, which are critical to their duties. You can see how this skill relates to production support technician responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A production support technician resume example shows how speaking skills is used in the workplace: "addressed and resolved desktop and connectivity issues. "
Writing skills. For certain production support technician responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of a production support technician rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what production support technicians do: "experienced in writing sql queries and statements. "
Problem-solving skills. A commonly-found skill in production support technician job descriptions, "problem-solving skills" is essential to what production support technicians do. Production support technician responsibilities rely on this skill because "support workers must identify both simple and complex computer problems, analyze them, and solve them." You can also see how production support technician duties rely on problem-solving skills in this resume example: "performed incident management to track issues to resolution. "
The three companies that hire the most production support technicians are:
- Lamar Advertising12 production support technicians jobs
- Caterpillar9 production support technicians jobs
- Randstad North America, Inc.9 production support technicians jobs
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Compare different production support technicians
Production support technician vs. Support analyst
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
While similarities exist, there are also some differences between production support technicians and support analyst. For instance, production support technician responsibilities require skills such as "sql," "windows," "pc," and "logistics." Whereas a support analyst is skilled in "customer service," "application support," "patients," and "issue resolution." This is part of what separates the two careers.
Support analysts earn the highest salaries when working in the finance industry, with an average yearly salary of $93,871. On the other hand, production support technicians are paid more in the manufacturing industry with an average salary of $55,666.support analysts tend to reach similar levels of education than production support technicians. In fact, support analysts are 4.2% more likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Production support technician vs. Support lead
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that production support technician responsibilities requires skills like "sql," "windows," "pc," and "logistics." But a support lead might use other skills in their typical duties, such as, "customer service," "cash management," "sales floor," and "payroll."
In general, support leads achieve higher levels of education than production support technicians. They're 5.6% more likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for production support technicians in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Production support technician vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
The required skills of the two careers differ considerably. For example, production support technicians are more likely to have skills like "troubleshoot," "technical support," "windows," and "pc." But a technician support team leader is more likely to have skills like "customer service," "printers," "customer support," and "customer issues."
Technician support team leaders make a very good living in the technology industry with an average annual salary of $91,502. On the other hand, production support technicians are paid the highest salary in the manufacturing industry, with average annual pay of $55,666.technician support team leaders typically earn similar educational levels compared to production support technicians. Specifically, they're 2.2% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Production support technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Types of production support technician
Updated January 8, 2025
