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  • Entry Level Customer Service - Work From Home

    American Income Life Insurance Company 4.2company rating

    Remote professional fundraiser job

    We're seeking a motivated and customer-focused individual to join one of the most respected supplemental benefit organizations in North America - proudly serving families for more than 65 years. As our company continues to grow and expand into new territories, we're looking for someone who's driven, dependable, and eager to succeed in a fast-paced, supportive environment. Your Role Assist clients by providing clear information about available products and services. Address client questions regarding their coverage and benefit options. Stay current on our programs, policies, and evolving services. Review existing plans to ensure clients are receiving the most cost-effective solutions. Qualifications Background in customer service, sales, or client relations preferred. Proven ability to build relationships and maintain trust. Strong organizational skills with the ability to multitask and prioritize effectively. Positive, professional attitude with excellent communication skills (written and verbal). Ideal Candidate Self-starter with an entrepreneurial mindset and strong sense of accountability. Works well independently and thrives as part of a team. Performs well under pressure and maintains professionalism in all interactions. What's Included Comprehensive hands-on training and ongoing mentorship. Weekly pay, bonuses, and long-term residual income potential. Company-sponsored trips and recognition opportunities. 100% remote position offering flexibility and balance. If you're ready to start a rewarding career helping families while enjoying the benefits of remote work and consistent growth, apply today to learn more about joining our team. Powered by JazzHR
    $38k-52k yearly est. 1d ago
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  • Head of Customer Support

    Mudflap

    Remote professional fundraiser job

    Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. The Head of Customer Support will lead Mudflap's evolving 24/7 support organization, driving operational excellence, team development, and an exceptional customer experience. This leader will oversee a fully remote team of U.S.-based agents and team leads, with a focus on scaling systems, processes, and culture across time zones. Reporting to the Co-Founder / Head of Product, this role is uniquely positioned to bring the voice of the customer into product development and help close the loop between user experience, feedback, and innovation. The ideal candidate combines strategic leadership with hands-on execution, thrives in a fast-paced environment, and has a proven track record of building and energizing distributed support teams that consistently deliver outstanding service. We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed. Expectations (In this role, you will): * Have full ownership of the Customer Support function, processes, and tools * Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support * Ensure the delivery of thorough training on product/feature updates as they roll-out * Continually audit and optimize our interviewing and on-boarding processes * Partner with our People leadership to develop thoughtful career-pathing for agents and team leads Experience (What we look for): * Customer Obsession! It's our #1 company value and the North Star for our Customer Support team * Excellent operations and systems thinking skills * Background leading support for payments/transactions products (preferred) * Familiarity with the pace and ambiguity of growth-stage startups * 5+ years of people management experience * 7+ years of experience working with Zendesk, Hubspot, chat platforms or similar ticketing platforms * Bachelor's degree or higher required Perks and Benefits (What we offer): * Competitive salary and equity in a high-growth startup * Multiple health benefit options * Responsible Time Off * 401(k) matching * Opportunities and support for major career growth * Annual Company offsite event (Mudfest!) The salary range for this role is $175,000 - $230,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview (Who we are): Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: * Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do * Make it Count: Act like an owner by focusing on the impact of your work * Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates * Sweat the Details: We keep our standards high and achieve them by paying attention to every detail * Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what's possible
    $44k-76k yearly est. Auto-Apply 60d+ ago
  • Customer Service Professional (Remote)

    Lyfserv Communications Co

    Remote professional fundraiser job

    Job role: If you like helping customers solve issues, then we encourage you to apply with us for one of our physical locations or virtually from your own home. You will be assisting customers with issues on a product or service they may have, as well as assisting them with bookings & guiding them on how to's. Responsibilities: Provide customer service, assist with customer issues. Receive and respond to calls in a timely manner Make notations on customer accounts Requirements: No Experience is required but preferred We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $39k-85k yearly est. 60d+ ago
  • Remote Customer Service Professional

    Amaz Property Management USA

    Remote professional fundraiser job

    Amaz Property Management USA is a leading property management company that specializes in managing residential and commercial properties across the United States. Our mission is to provide exceptional service to our clients and tenants, while maintaining the highest standards of professionalism and integrity. Contract Details: This is a full-time, remote position with Amaz Property Management USA. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients and tenants. Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have. Responsibilities: - Respond to phone, chat, and email inquiries in a timely and professional manner - Provide accurate and helpful information to clients and tenants - Assist with general inquiries, maintenance requests, and lease inquiries - Troubleshoot and resolve any customer service issues - Maintain a high level of customer satisfaction and ensure a positive customer experience - Collaborate with team members to ensure all inquiries are handled efficiently and effectively - Keep detailed records of all customer interactions and follow up as needed - Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants - Assist with other administrative tasks as needed Requirements: - High school diploma or equivalent - Previous customer service experience, preferably in a remote setting - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills - Proficient in using various computer programs and systems - Ability to work independently and in a team environment - Availability to work a full-time schedule, including some evenings and weekends as needed Benefits: - Competitive salary - Work from the comfort of your own home - Comprehensive training and support - Opportunities for career growth and development - Collaborative and supportive work environment - Paid time off and holidays If you are a customer service professional who is passionate about providing exceptional service and enjoys working in a remote setting, we encourage you to apply for this exciting opportunity with Amaz Property Management USA. Join our team and help us continue to provide top-notch service to our clients and tenants.
    $26k-55k yearly est. 60d+ ago
  • Remote Customer Service Professional

    Convenant Academy

    Remote professional fundraiser job

    Remote Customer Service Professional - Phone, Chat, Email Covenant Academy is a K-12 classical Christian school that equips students for life, college, and beyond, using the time-tested tools of classical methodology. All subjects are taught through the lens of a Christian worldview. Our students are engaged by a supportive community of involved parents and faculty who are talented, caring, and godly. Covenant endeavors to see the character of Christ formed in each students life, while providing an educational program of academic excellence. Contract Details: This is a full-time, remote position with Convenant Academy. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients and tenants. Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have. Responsibilities: - Respond to phone, chat, and email inquiries in a timely and professional manner - Provide accurate and helpful information to clients and tenants - Assist with general inquiries, maintenance requests, and lease inquiries - Troubleshoot and resolve any customer service issues - Maintain a high level of customer satisfaction and ensure a positive customer experience - Collaborate with team members to ensure all inquiries are handled efficiently and effectively - Keep detailed records of all customer interactions and follow up as needed - Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants - Assist with other administrative tasks as needed Requirements: - High school diploma or equivalent - Previous customer service experience, preferably in a remote setting - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills - Proficient in using various computer programs and systems - Ability to work independently and in a team environment - Availability to work a full-time schedule, including some evenings and weekends as needed Benefits: - Competitive salary - Work from the comfort of your own home - Comprehensive training and support - Opportunities for career growth and development - Collaborative and supportive work environment - Paid time off and holidays Great Atmosphere - We are all about supporting each other while encouraging your career development! Awesome Benefits - We offer a competitive wage, generous paid-time off, medical, dental, vision, HSA, maternity pay, 401k + company match, continuing education allowance, pet care benefits, and more! Flexible Schedule Career Advancement Opportunities- We pride ourselves on growing from within! If you are a customer service professional who is passionate about providing exceptional service and enjoys working in a remote setting, we encourage you to apply for this exciting opportunity with Convenant Academy Join our team and help us continue to provide top-notch service to our stendents. Join Covenant Academy is a K-12 classical Christian school Be part of our integrated team, Students dreams a reality. Apply now! Package Details 401K
    $34k-72k yearly est. 60d+ ago
  • Customer Service Professional - Start a new career today

    Dev 4.2company rating

    Professional fundraiser job in Columbus, OH

    Spectrum Job DescriptionAt A Glance Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Are you ready for something new? No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential. What is the Internet/Voice Repair Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
    $24k-31k yearly est. 60d+ ago
  • Remote-WFH Customer Service Professional

    SMS Staffing

    Remote professional fundraiser job

    COMPLETE FIRST & FOLLOW THE ONBOARDING STEPS BELOW Answer incoming calls from customers to take orders, answer inquires and questions, handle complaints, troubleshoot problems, and provide product information. Education and Experience high school diploma or equivalent proficient in computer applications knowledge of customer service principles and practices some experience in a call center service MUST HAVE PC/Laptop Headset Hard Wired Internet Pass a background Check ($30) Quite Place To Work BEFORE WE PROCESS YOUR APPLICATION YOU MUST BE ACCEPTED AS AN AGENT WITH OUR COMPANY. TO DO SO PLEASE FOLLOW THE STEPS BELOW ! STEP 1 https://link.arise.com Start your account, when it asks for a referral code- ENTER (3449185) STEP 2 When it asks which contractor type, choose service partner and enter (880541638-FEIN#) Stokes Management & Solutions Once your Approved IT SHOULD SAY PENDING, this will ensure youre registered properly. STEP 3 Text DONE TO 470-227-1699 WITH YOUR FULL NAME YOU WILL THEN BE APPROVED THROUGH THE COMPANY AND CAN PROCEED WITH SIGNING YOUR CONTRACT DOCUMENTS. ONCE DOCUMENTS ARE SIGNED THERE WILL BE A BASIC ASSESSMENT TO COMPLETE (dont let this scare you, its very basic). It will take 24 hours after you have completed your assessment for Arise to link it to your account. VERY IMPORTANT: If you do not have equipment to start, we partner with a company that offers very affordable equipment as well as payment plans. Click the link here to purchase https://wahequipmentsolutions.com/smsstaffing This position is totally REMOTE. Training 2-4 weeks. You must have your own equipment. Background check required, as you will deal with clients personal information. www.sms-staffing.com
    $34k-71k yearly est. 60d+ ago
  • Remote Customer Service Professional

    McH Recruiting

    Remote professional fundraiser job

    Since 2020, McH Recruiting has been a leading recruiting agency specializing in providing work-from-home opportunities for independent contractors. Partnering with arise virtual solutions allows us to offer the best clients and work environments to our contractors. We are the bridge to opportunity, connecting talented professionals with fulfilling work from home careers. - Responsibilities: Respond to customer inquiries via email, phone, video chat or other means of communication as appropriate. Support customers by troubleshooting problems and finding solutions. Assure that all conversations are handled in a tactful yet assertive manner; providing friendly service while maintaining accountability for quality of work. Document all communications on the appropriate channels (CRM system) as required. Maintain excellent knowledge of all company products/services and industry trends in order to accurately answer questions about products/services and provide pertinent information about competitors. Maintain excellent knowledge of how to use CRM software Requirements: Must have a laptop or pc. If you do not have one we have resources to help. Must have ethernet internet connection Must be able to pass a background check - McH Recruiting is not currently open to new or returning Customer Service Professionals that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin. -
    $33k-68k yearly est. Auto-Apply 60d+ ago
  • Customer Service Professional

    John Hancock 4.4company rating

    Remote professional fundraiser job

    Join our dynamic and growing Operations team as a Customer Service Representative, where you will play a pivotal role in delivering outstanding service to our valued clients in either the Life Insurance or Long-Term Care sectors. We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better. As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment. Position Responsibilities: Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations. Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive service experiences. Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace. Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels. Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs. Ensure customer service excellence by listening carefully, empathizing in high-pressure situations, and adhering to privacy and transaction processing procedures. Qualifications: Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset. Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines. Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure. Proficient in computer operations and adept at using technology to enhance customer service. Highly customer-focused, with a focus on taking practical actions to resolve issues and meet client needs. Proven concern for organization and quality, with a creative approach to problem-solving and a flexible attitude. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. If you are applying to this role in Massachusetts, please note the salary range is $36,880 - $57,625 USD About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary range is expected to be between $36,880.00 USD - $57,625.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)
    $36.9k-57.6k yearly Auto-Apply 6d ago
  • Remote Customer Support (Travel Sector)

    Destinytravel

    Remote professional fundraiser job

    We're hiring a remote support assistant to help clients with travel questions and organization. Responsibilities: Respond to inquiries Manage trip files Provide destination guidance Assist with changes and updates Requirements: Customer service oriented Organized Tech-comfortable Benefits: Work from anywhere in the U.S. Flexible part-time schedule
    $24k-36k yearly est. 14d ago
  • ServiceNow Professionals

    Metasys 4.5company rating

    Remote professional fundraiser job

    Configure Consulting We specialize in Staff Augmentation and Consulting Services across HP Software, VMWare, EView Technology and other IT Operations vendor portfolios. Our unique quick-start solutions are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services. Proven implementation success with numerous fortune 500 clients 100s of successful projects across numerous industries Certified and experienced consultants and thought leaders Emphasis on best practices, lessons learned and strategic guidance Supporting clients across North America Unique offerings such as quick-start and upgrade factory Job Description No third party consultants. And, must be US Citizen or Green Card. Open Nationwide: Looking for ServiceNow professionals for multiple projects throughout the US. Can work remote and travel as needed (depends on the project) Qualifications ServiceNow skills, certifications, etc Additional Information Role: ServiceNow Consultants Location: Atlanta, GA (Nationwide) Job Status: Contract or Full-Time Start Date: Mode of interview: Telephonic Salary: Negotiable
    $25k-36k yearly est. 60d+ ago
  • Remote Customer Service Professional - Phone, Chat, Email

    Champs Family Automotive

    Remote professional fundraiser job

    At Champ's Family Automotive in Surprise and Goodyear, AZ, we are proud to be your neighborhood automotive and diesel specialists, and we are committed to bringing our customers all the best we can, ALL OF THE TIME. The owner (Josh “Champ” Champion) at Champ's Family Automotive, has been serving the valley for over 15 years. He is ASE Master Certified Master L1 and L2 with ASE in Diesel Repair and Performance. As an owner operated shop, we hire the best of the best. Technicians, service advisors, and industry professionals want to work at Champs Family Automotive because we are a leadership team who leads by example. We reinforce this every day by working side by side with our Technicians and Service Advisors, turning wrenches, rotating tires, writing service tickets, and working one-on-one with customers. We've worked hard to build our family business and maintain our core values! Trust, integrity and honesty are so much more than just words to us, they are how we live our life and the foundation of our business. The technicians at Champs Family Automotive are committed to preserving a clean environment in which to perform our auto and diesel repair services in Surprise and Goodyear, AZ. Our dedication to safety and cleanliness benefits our hardworking staff and our clients. Since we opened our doors, we have maintained strict sanitation standards to help keep our employees and customers healthy. Our team is mindful of potential health scares and concerns, so we endeavor to make your visit to our shop as hygienic as possible. When you need auto, diesel, or RV repairs in the West Valley area, stop by either of our convenient locations. You will receive expert automotive service from the cleanest team in the region. Contract Details: This is a full-time, remote position with Champs Family Automotive USA. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients. Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients. You will serve as the first point of contact for any questions, concerns, or issues they may have. Responsibilities: • - Respond to phone, chat, and email inquiries in a timely and professional manner • - Provide accurate and helpful information to clients and tenants • - Assist with general inquiries, maintenance requests, and lease inquiries • - Troubleshoot and resolve any customer service issues • - Maintain a high level of customer satisfaction and ensure a positive customer experience • - Collaborate with team members to ensure all inquiries are handled efficiently and effectively • - Keep detailed records of all customer interactions and follow up as needed • - Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants • - Assist with other administrative tasks as needed Qualifications Requirements: • - High school diploma or equivalent • - Previous customer service experience, preferably in a remote setting • - Excellent communication skills, both written and verbal • - Ability to multitask and prioritize tasks effectively • - Strong problem-solving skills • - Proficient in using various computer programs and systems • - Ability to work independently and in a team environment • - Availability to work a full-time schedule, including some evenings and weekends as needed Additional Information Benefits Medical Plan, PTO, 401k, vision and dental is offered along with Aflac Additional Information Champs Family Automotive has always endeavored to perform exceptional automotive repair services in Goodyear and Surprise, AZ. But the attention and care we provide for your cars, trucks, and SUVs are only surpassed by the attention and care we provide for you. Since we opened our doors and garage bays, we have done everything we can to keep our technicians and loyal customers healthy and safe. Our safety protocols are unrivaled in the Valley of the Sun, and yet another example of our commitment to you. Our efforts to keep you healthy at all times include: We look forward to seeing you soon at Champs Family Automotive.
    $33k-68k yearly est. 2d ago
  • Customer Support ($19/hr W2 - USC & GC only)

    Kellton Tech 3.9company rating

    Professional fundraiser job in Columbus, OH

    Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-35k yearly est. 2d ago
  • Customer Service Professional

    Manulife

    Remote professional fundraiser job

    Join our dynamic and growing Operations team as a Customer Service Representative, where you will play a pivotal role in delivering outstanding service to our valued clients in either the Life Insurance or Long-Term Care sectors. We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better. As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment. Position Responsibilities: Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations. Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive service experiences. Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace. Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels. Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs. Ensure customer service excellence by listening carefully, empathizing in high-pressure situations, and adhering to privacy and transaction processing procedures. Qualifications: Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset. Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines. Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure. Proficient in computer operations and adept at using technology to enhance customer service. Highly customer-focused, with a focus on taking practical actions to resolve issues and meet client needs. Proven concern for organization and quality, with a creative approach to problem-solving and a flexible attitude. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. If you are applying to this role in Massachusetts, please note the salary range is $36,880 - $57,625 USD About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary range is expected to be between $36,880.00 USD - $57,625.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)
    $36.9k-57.6k yearly Auto-Apply 6d ago
  • Financial Customer Service Professional - April 2026 - Remote AZ

    Msccn

    Remote professional fundraiser job

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live within commuting distance and be willing to meet in person in the Phoenix area up to 4-6 times per year*** Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: Provide excellent service within our call center for our customers' retirement savings accounts Educate and empower our customers without having to make cold calls or sales Communicate critical plan updates and changes Process contribution changes, loans, and withdrawals Process general account changes upon direction from the customer Certificates/Security Clearances/Other ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $37,800.00 - $51,975.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Additional Qualifications/Responsibilities What you will bring Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart Fluency in both English and Spanish Financial Services or call center experience A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
    $37.8k-52k yearly 14d ago
  • Virtual Customer Service Professional ( Legitimate Work from Home )

    Re-Krut Services

    Remote professional fundraiser job

    Virtual Customer Service Professional - . Hourly pay rate is $9.00 per hour depending on experience and the company that you are assigned to. Must work a minimum 25 hours per week and full time hours available. • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies.• No Cold Calling, No Telemarketing, inbound calls only. Qualifications Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Additional Information Technical Requirements: • Computer ( PC only ) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9 hourly 2d ago
  • Customer Service Professional

    Faithful Financial Co

    Remote professional fundraiser job

    Are you looking for a flexible, work -from -home opportunity? Join our team as a Remote Customer Service Representative and help support customers of various clients! In this role, you'll handle both inbound calls, ensuring callers have a seamless experience while entering their information into our database. If you have great communication skills and a passion for helping others, this is the perfect role for you! Responsibilities : ● Handle inbound and outbound calls to support customers of various clients ● Provide excellent customer service, addressing questions and concerns ● Accurately enter information into our database ● Follow up with customers as needed to ensure satisfaction ● Meet and exceed performance metrics to qualify for advancement opportunities Requirements● High school diploma or equivalent ● Strong verbal communication skills ● Reliable internet connection and a quiet workspace ● Basic computer skills (Microsoft Office proficiency) ● Ability to work flexible hours, including evenings and weekends (set your own schedule) Technology Requirements (MANDATORY to begin work): ● Windows 11 desktop or laptop ● Minimum 16 GB RAM ● No Chromebooks or Apple devices ● Dual monitors recommended (not required at application) ● USB noise -canceling headset (not required at application) Benefits● Fully remote position - work from anywhere ● Starting pay of $12-$15/hour ● Flexible self -scheduling ● Advancement opportunities based on performance ● Supportive team environment
    $12-15 hourly 14d ago
  • Work From Home Customer Service

    Four Generations Group

    Remote professional fundraiser job

    FOUR GENERATIONS GROUP, INC. Control your schedule. Control your life. Four Generations Group, Inc. is family owned and operated. We understand that work is meant to help support family not neglect family. With that understanding, we have partnered with Arise Virtual Solutions to help bring flexible, work-from-home opportunities to our contractors. We have a culture of creativity and teamwork, and we're always available to lend a helping hand, answer your questions, and play the "customer" when you practice. You'll never wonder why you can't reach your IBO during training or after. To us, "virtual" is NOT synonymous with "disconnected". If you want the freedom of controlling your schedule and your career path If you have limitations that make working in a traditional office difficult or impossible If you need to work around school If you just need part time work with flexible hours Allow 4 generations of my family to help you achieve virtual freedom so that you too can Be There The Way You Want for your family! Description: Provide sales, support, and customer service for some of America's top companies. Navigate client systems and update customer information and orders. Select your own schedule, half hour by half hour. Choose the client you service. Work from the comfort of your own home. Access to an online, instructor-led certification course. Starts at $8 - $12/hour depending on the client you choose. Requirements: Must pass background check. Must pass voice and other assessments. May have to pass a computer check. Must pass certification course. Must provide a notarized affidavit of identity. May have to take a drug test depending on client. You must have: Computer Dual monitor preferred but not required. Phone with headset (POTS and digital. No VOIP or softphone.) Internet (hardwired) USB headset Quiet space to work. *At this time, we can not work with people residing in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.
    $8-12 hourly 60d+ ago
  • Twist Aero Warranty & Service Professional

    Twist Inc. 4.4company rating

    Professional fundraiser job in Jamestown, OH

    TWIST AERO WARRANTY & SERVICE MANAGER We are seeking a qualified individual to lead our Twist Aero Warranty and Service Department. This person would also help with development and planning on our airport construction projects. * Oversee activities related to warranty claims * Support current customers spare parts needs * Interact with suppliers for spare parts orders * Keep track of warranty case documentation and corrective action implementations * Communicate installation project timelines with customers * Order construction equipment deliveries Requirements: * Practiced in Microsoft Office Suite * Expert communication skills * Professional customer relationship abilities * Understanding of construction job sites Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off Work Location: In person Job Category: Office Job Type: Full Time Job Location: 5100 Waynesville Jamestown Rd Shift: 1st Apply for this position Twist, Inc. and Twist Aero are equal opportunity employers.
    $33k-52k yearly est. 60d+ ago
  • Work From Home Customer Service Professional

    Pnkslp

    Remote professional fundraiser job

    We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin. We're looking for someone who can tackle customer issues, complaints, and inquiries head on -all while keeping customer satisfaction at the forefront of their decision-making and communication. Call Center Representative Responsibilities Manage large amounts of inbound and outbound calls with efficiency and courtesy Follow conversation prompts and scripts when handling different topics Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by going the extra mile when you can Keep accessible, comprehensive records of all conversations in our call center database Attend educational seminars to improve knowledge and performance level Meet or exceed personal/team qualitative and quantitative targets Call Center Representative Requirements Previous experience in a customer support role Proven track record of over-achievement on quotas Strong phone and verbal communication skills, plus active listening skills Comfortability with CRM systems and best practices Empathetic customer focus, flexibility to manage many different personality types Ability to multi-task, set priorities, and manage time effectively High school diploma or equivalent
    $8 hourly Auto-Apply 60d+ ago

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