Position Title: SOW Professional
Location: Remote
Expected Duration of Project: 6+ Months
Job Description:
SOW Professional
Description - External
- The purpose of a SOW Professional is to provide administrative support to Statement of Work (SOW) solution, which may include reviewing SOWs for accuracy and completeness, onboarding project-based workers, processing SOW extensions and terminations, offboarding project-based workers, oversight of milestone/deliverable or T&M billing, SOW updates, and reporting. This role will support a specific client or clients and may work with internal team members, suppliers, and clients.
Making an Impact
- Establish and develop manager relationships within assigned client(s) and expand existing relationships to ensure maximum customer satisfaction, working in conjunction with the program operations team and SOW team.
- Serves as the main POC for clients and suppliers to manage day to day components of a SOW and reviews new SOW Orders and CR revisions to ensure accuracy and completeness
- Support bid process for Full Life Cycle SOW Programs by monitoring RFX’ s in tool to ensure deadlines are met
- Notify SOW advisor if bid activities are not happening
- Coordinates bid activities, new supplier set up, training, monitoring, and following up on pending action items
- Collects and distributes Q&A and setting up supplier presentations
- Onboards, extends, terminates and off-boards SOW workers in the VMS tool as requested by client hiring managers; working in conjunction with suppliers to obtain required documents and information.
- Meets system deadlines and assists in communication of new procedures or initiatives
- Works hand in hand with supplier onboarding team to onboard new suppliers approved by the client
- Assists suppliers with basic VMS issue resolution, such as, system training, timecard issues, account access, requesting deliverable and milestone fees.
- Research and resolve any assignment management data integrity issues
- Performs system audits on a weekly, monthly and/or quarterly basis based on client requirements.
- Sharing Expertise
- Responsible for preparing various reports for clients, suppliers and/or management (e.G., headcount, spend, etc.)
- May initiate follow-up communications with suppliers and client hiring managers regarding SOW Order maintenance, including managing system notifications.
- May act as the main contact for supplier communications, VMS tool trouble-shooting and basic issue resolution.
Gaining Exposure
- Works with Manager or Director to implement new procedures, initiatives, and projects.
- Work with Operations team on ad hoc projects in relation to SOW service offering
Your Typical Day
- Provide support to the SOW bid process
- Perform day to day SOW operational duties which may include:
- Reviewing and monitoring SOWs in the VMS
- Onboarding, extending, and off boarding SOW workers
- SOW maintenance as needed
- Monitoring items pending action by client or supplier
- Monitor billing/spend within SOW
- Assisting suppliers by providing basic VMS support including training, help with submitting timesheets, milestones, or deliverables
- Reporting to manage day to day tasks as well as ad hoc reporting requested by client
- Minimal travel required if any
Required
- Experience: 3+ years’ experience working in a MSP
- Education: High School diploma or equivalent
- Attention to detail with strong customer service skills
Nice to Have
- Experience working in procurement
- Basic knowledge of SOW contract’ s structure; ability to translate to VMS technology
- Ability to understand the fundamentals of SOW engagements (T&M, Milestone/Deliverable, Fixed Fee structure).
- VMS experience
Required Years of Experience
- 3+ years' experience working in an MSP
- Experience working in procurement
- Basic knowledge of SOW contract’ s structure; ability to translate to VMS technology
- Ability to understand the fundamentals of SOW engagements (T&M, Milestone/Deliverable, Fixed Fee structure).
- VMS experience
Combination of education and/or experience is preferred.
- 1-5 years