Professional model job description

Job Details:


Position Title:
SOW Professional

Location:
Remote

Expected
Duration of Project:
6+ Months


Job Description:


SOW Professional



Description - External

• The purpose of a SOW Professional is to provide administrative support to Statement of Work (SOW) solution, which may include reviewing SOWs for accuracy and completeness, onboarding project-based workers, processing SOW extensions and terminations, offboarding project-based workers, oversight of milestone/deliverable or T&M billing, SOW updates, and reporting. This role will support a specific client or clients and may work with internal team members, suppliers, and clients.

Making an Impact

• Establish and develop manager relationships within assigned client(s) and expand existing relationships to ensure maximum customer satisfaction, working in conjunction with the program operations team and SOW team.
• Serves as the main POC for clients and suppliers to manage day to day components of a SOW and reviews new SOW Orders and CR revisions to ensure accuracy and completeness
• Support bid process for Full Life Cycle SOW Programs by monitoring RFX’ s in tool to ensure deadlines are met
• Notify SOW advisor if bid activities are not happening
• Coordinates bid activities, new supplier set up, training, monitoring, and following up on pending action items
• Collects and distributes Q&A and setting up supplier presentations
• Onboards, extends, terminates and off-boards SOW workers in the VMS tool as requested by client hiring managers; working in conjunction with suppliers to obtain required documents and information.
• Meets system deadlines and assists in communication of new procedures or initiatives
• Works hand in hand with supplier onboarding team to onboard new suppliers approved by the client
• Assists suppliers with basic VMS issue resolution, such as, system training, timecard issues, account access, requesting deliverable and milestone fees.
• Research and resolve any assignment management data integrity issues
• Performs system audits on a weekly, monthly and/or quarterly basis based on client requirements.
• Sharing Expertise
• Responsible for preparing various reports for clients, suppliers and/or management (e.G., headcount, spend, etc.)
• May initiate follow-up communications with suppliers and client hiring managers regarding SOW Order maintenance, including managing system notifications.
• May act as the main contact for supplier communications, VMS tool trouble-shooting and basic issue resolution.

Gaining Exposure

• Works with Manager or Director to implement new procedures, initiatives, and projects.
• Work with Operations team on ad hoc projects in relation to SOW service offering

Your Typical Day

• Provide support to the SOW bid process
• Perform day to day SOW operational duties which may include:
• Reviewing and monitoring SOWs in the VMS
• Onboarding, extending, and off boarding SOW workers
• SOW maintenance as needed
• Monitoring items pending action by client or supplier
• Monitor billing/spend within SOW
• Assisting suppliers by providing basic VMS support including training, help with submitting timesheets, milestones, or deliverables
• Reporting to manage day to day tasks as well as ad hoc reporting requested by client
• Minimal travel required if any

Required

• Experience: 3+ years’ experience working in a MSP
• Education: High School diploma or equivalent
• Attention to detail with strong customer service skills

Nice to Have

• Experience working in procurement
• Basic knowledge of SOW contract’ s structure; ability to translate to VMS technology
• Ability to understand the fundamentals of SOW engagements (T&M, Milestone/Deliverable, Fixed Fee structure).
• VMS experience

Required Years of Experience

• 3+ years' experience working in an MSP
• Experience working in procurement
• Basic knowledge of SOW contract’ s structure; ability to translate to VMS technology
• Ability to understand the fundamentals of SOW engagements (T&M, Milestone/Deliverable, Fixed Fee structure).
• VMS experience

Combination of education and/or experience is preferred.

• 1-5 years

Additional Information Prior experience supporting SOW highly preferred