Patient Care Coordinator
Patient care coordinator job at Professional Physical Therapy
Job Description
Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience.
Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.
$18 - $21 per hour
Responsibilities:
Greet patients
Answer phones
Schedule patient appointments
Complete new patient registration and data entry
Discuss insurance benefits, authorization requirements and payment responsibilities
Collect patient balances (copay/deductible/coinsurance)
Perform standard day-to-day clinical administrative responsibilities
Requirements
High school diploma or equivalent.
Prior experience in a customer service or administrative role, preferably in a healthcare setting.
Excellent interpersonal and communication skills.
Strong attention to detail and organizational skills.
Ability to multitask, prioritize tasks, and work in a fast-paced environment.
Proficient in computer skills and ability to learn new software systems.
Benefits
Monthly performance bonus
Medical, dental, vision insurance
Life insurance
401k
Employee assistance program
Employee discounts
Employee referral program
Paid time off (PTO)
Radiology Coordinator - Urgent Care
New London, CT jobs
Highlights
Department: Urgent Care Middletown
Hours: 38.00 per week
Shift: Shift 1
The Radiology Coordinator supervises, coordinates and oversees the daily operations, workflow, customer service and quality control of imaging services within the Urgent Care modality.
Essential Duties & Responsibilities
Provides patient care essential to imaging procedures. Exercises professional judgment in the performance of procedures and in accordance with the health system policies, protocols and standards.
Function as a Medical Assistant to room patients; obtain vitals, reconcile medications, and interview patients to identify chief complaints.
Provides a high level of expertise to mentor staff/students and problem solving.
Perform regular QC checks and coordinate machine maintenance as needed.
Perform regular QA checks for each technician. Provide coaching and additional training when necessary.
Address and record any errors or incidents with technicians.
Acts as liaison between the Radiology Department and Urgent Care clinics to ensure up to date practice for all techs.
Using initiative, good judgment and technical expertise to perform a wide-range of imaging procedures. Acts as a positive role model/mentor for staff and students in demonstrating good behaviors, interpersonal relations and promotes a high degree of morale.
Applies the principles of teamwork in all aspects of providing patient services.
Minimum Qualifications
Graduate of a JRCERT accredited Radiography program.
ARRT Certification/Eligible in good standing
State of Connecticut License/Eligible
High School Diploma or GED equivalent
Preferred Qualifications
Three to five years experience as Registered Radiologic Technologist (ARRT, RDMS, NMTCB etc) required.
One to three years leadership experience including coaching and counseling staff, and developing staff schedules.
Bachelor degree or equivalent experience preferred.
Demonstrated high level of technical expertise and competency in two or more imaging modalities.
Demonstrated good communication skills (oral and written) with the ability to interact positively with all levels of health care workers and guests required.
Demonstrated good organizational skills with the ability to handle several tasks/projects simultaneously required.
Demonstrated good judgment and problem solving skills with the ability to function independently and make decisions required.
Demonstrated flexibility, teamwork and the ability to build consensus required.
Computer skills including word processing and spreadsheets preferred.
Comprehensive Benefits Offered
Competitive and affordable benefits package
Shift Differentials
Continuing Education assistance
Tuition reimbursement
Student Loan relief through Fiducius
Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Radiology Coordinator - Urgent Care
Old Saybrook, CT jobs
Highlights
Department: Urgent Care Middletown
Hours: 38.00 per week
Shift: Shift 1
The Radiology Coordinator supervises, coordinates and oversees the daily operations, workflow, customer service and quality control of imaging services within the Urgent Care modality.
Essential Duties & Responsibilities
Provides patient care essential to imaging procedures. Exercises professional judgment in the performance of procedures and in accordance with the health system policies, protocols and standards.
Function as a Medical Assistant to room patients; obtain vitals, reconcile medications, and interview patients to identify chief complaints.
Provides a high level of expertise to mentor staff/students and problem solving.
Perform regular QC checks and coordinate machine maintenance as needed.
Perform regular QA checks for each technician. Provide coaching and additional training when necessary.
Address and record any errors or incidents with technicians.
Acts as liaison between the Radiology Department and Urgent Care clinics to ensure up to date practice for all techs.
Using initiative, good judgment and technical expertise to perform a wide-range of imaging procedures. Acts as a positive role model/mentor for staff and students in demonstrating good behaviors, interpersonal relations and promotes a high degree of morale.
Applies the principles of teamwork in all aspects of providing patient services.
Minimum Qualifications
Graduate of a JRCERT accredited Radiography program.
ARRT Certification/Eligible in good standing
State of Connecticut License/Eligible
High School Diploma or GED equivalent
Preferred Qualifications
Three to five years experience as Registered Radiologic Technologist (ARRT, RDMS, NMTCB etc) required.
One to three years leadership experience including coaching and counseling staff, and developing staff schedules.
Bachelor degree or equivalent experience preferred.
Demonstrated high level of technical expertise and competency in two or more imaging modalities.
Demonstrated good communication skills (oral and written) with the ability to interact positively with all levels of health care workers and guests required.
Demonstrated good organizational skills with the ability to handle several tasks/projects simultaneously required.
Demonstrated good judgment and problem solving skills with the ability to function independently and make decisions required.
Demonstrated flexibility, teamwork and the ability to build consensus required.
Computer skills including word processing and spreadsheets preferred.
Comprehensive Benefits Offered
Competitive and affordable benefits package
Shift Differentials
Continuing Education assistance
Tuition reimbursement
Student Loan relief through Fiducius
Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Radiology Coordinator - Urgent Care
Essex, CT jobs
Highlights
Department: Urgent Care Middletown
Hours: 38.00 per week
Shift: Shift 1
The Radiology Coordinator supervises, coordinates and oversees the daily operations, workflow, customer service and quality control of imaging services within the Urgent Care modality.
Essential Duties & Responsibilities
Provides patient care essential to imaging procedures. Exercises professional judgment in the performance of procedures and in accordance with the health system policies, protocols and standards.
Function as a Medical Assistant to room patients; obtain vitals, reconcile medications, and interview patients to identify chief complaints.
Provides a high level of expertise to mentor staff/students and problem solving.
Perform regular QC checks and coordinate machine maintenance as needed.
Perform regular QA checks for each technician. Provide coaching and additional training when necessary.
Address and record any errors or incidents with technicians.
Acts as liaison between the Radiology Department and Urgent Care clinics to ensure up to date practice for all techs.
Using initiative, good judgment and technical expertise to perform a wide-range of imaging procedures. Acts as a positive role model/mentor for staff and students in demonstrating good behaviors, interpersonal relations and promotes a high degree of morale.
Applies the principles of teamwork in all aspects of providing patient services.
Minimum Qualifications
Graduate of a JRCERT accredited Radiography program.
ARRT Certification/Eligible in good standing
State of Connecticut License/Eligible
High School Diploma or GED equivalent
Preferred Qualifications
Three to five years experience as Registered Radiologic Technologist (ARRT, RDMS, NMTCB etc) required.
One to three years leadership experience including coaching and counseling staff, and developing staff schedules.
Bachelor degree or equivalent experience preferred.
Demonstrated high level of technical expertise and competency in two or more imaging modalities.
Demonstrated good communication skills (oral and written) with the ability to interact positively with all levels of health care workers and guests required.
Demonstrated good organizational skills with the ability to handle several tasks/projects simultaneously required.
Demonstrated good judgment and problem solving skills with the ability to function independently and make decisions required.
Demonstrated flexibility, teamwork and the ability to build consensus required.
Computer skills including word processing and spreadsheets preferred.
Comprehensive Benefits Offered
Competitive and affordable benefits package
Shift Differentials
Continuing Education assistance
Tuition reimbursement
Student Loan relief through Fiducius
Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Radiology Coordinator - Urgent Care
Westbrook, CT jobs
Highlights
Department: Urgent Care Middletown
Hours: 38.00 per week
Shift: Shift 1
The Radiology Coordinator supervises, coordinates and oversees the daily operations, workflow, customer service and quality control of imaging services within the Urgent Care modality.
Essential Duties & Responsibilities
Provides patient care essential to imaging procedures. Exercises professional judgment in the performance of procedures and in accordance with the health system policies, protocols and standards.
Function as a Medical Assistant to room patients; obtain vitals, reconcile medications, and interview patients to identify chief complaints.
Provides a high level of expertise to mentor staff/students and problem solving.
Perform regular QC checks and coordinate machine maintenance as needed.
Perform regular QA checks for each technician. Provide coaching and additional training when necessary.
Address and record any errors or incidents with technicians.
Acts as liaison between the Radiology Department and Urgent Care clinics to ensure up to date practice for all techs.
Using initiative, good judgment and technical expertise to perform a wide-range of imaging procedures. Acts as a positive role model/mentor for staff and students in demonstrating good behaviors, interpersonal relations and promotes a high degree of morale.
Applies the principles of teamwork in all aspects of providing patient services.
Minimum Qualifications
Graduate of a JRCERT accredited Radiography program.
ARRT Certification/Eligible in good standing
State of Connecticut License/Eligible
High School Diploma or GED equivalent
Preferred Qualifications
Three to five years experience as Registered Radiologic Technologist (ARRT, RDMS, NMTCB etc) required.
One to three years leadership experience including coaching and counseling staff, and developing staff schedules.
Bachelor degree or equivalent experience preferred.
Demonstrated high level of technical expertise and competency in two or more imaging modalities.
Demonstrated good communication skills (oral and written) with the ability to interact positively with all levels of health care workers and guests required.
Demonstrated good organizational skills with the ability to handle several tasks/projects simultaneously required.
Demonstrated good judgment and problem solving skills with the ability to function independently and make decisions required.
Demonstrated flexibility, teamwork and the ability to build consensus required.
Computer skills including word processing and spreadsheets preferred.
Comprehensive Benefits Offered
Competitive and affordable benefits package
Shift Differentials
Continuing Education assistance
Tuition reimbursement
Student Loan relief through Fiducius
Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Radiology Coordinator - Urgent Care
Chester, CT jobs
Highlights
Department: Urgent Care Middletown
Hours: 38.00 per week
Shift: Shift 1
The Radiology Coordinator supervises, coordinates and oversees the daily operations, workflow, customer service and quality control of imaging services within the Urgent Care modality.
Essential Duties & Responsibilities
Provides patient care essential to imaging procedures. Exercises professional judgment in the performance of procedures and in accordance with the health system policies, protocols and standards.
Function as a Medical Assistant to room patients; obtain vitals, reconcile medications, and interview patients to identify chief complaints.
Provides a high level of expertise to mentor staff/students and problem solving.
Perform regular QC checks and coordinate machine maintenance as needed.
Perform regular QA checks for each technician. Provide coaching and additional training when necessary.
Address and record any errors or incidents with technicians.
Acts as liaison between the Radiology Department and Urgent Care clinics to ensure up to date practice for all techs.
Using initiative, good judgment and technical expertise to perform a wide-range of imaging procedures. Acts as a positive role model/mentor for staff and students in demonstrating good behaviors, interpersonal relations and promotes a high degree of morale.
Applies the principles of teamwork in all aspects of providing patient services.
Minimum Qualifications
Graduate of a JRCERT accredited Radiography program.
ARRT Certification/Eligible in good standing
State of Connecticut License/Eligible
High School Diploma or GED equivalent
Preferred Qualifications
Three to five years experience as Registered Radiologic Technologist (ARRT, RDMS, NMTCB etc) required.
One to three years leadership experience including coaching and counseling staff, and developing staff schedules.
Bachelor degree or equivalent experience preferred.
Demonstrated high level of technical expertise and competency in two or more imaging modalities.
Demonstrated good communication skills (oral and written) with the ability to interact positively with all levels of health care workers and guests required.
Demonstrated good organizational skills with the ability to handle several tasks/projects simultaneously required.
Demonstrated good judgment and problem solving skills with the ability to function independently and make decisions required.
Demonstrated flexibility, teamwork and the ability to build consensus required.
Computer skills including word processing and spreadsheets preferred.
Comprehensive Benefits Offered
Competitive and affordable benefits package
Shift Differentials
Continuing Education assistance
Tuition reimbursement
Student Loan relief through Fiducius
Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut's Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Patient Experience Representative II-Ambulatory (Needham)
Needham, MA jobs
Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.
Key Responsibilities:
Ā·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.
Ā·Registration: Registers new patients, verifies insurance information, and collects co-payments.
Ā·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.
Ā·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.
Ā·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.
Ā·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.
Ā·Process Improvement: Contributes to departmental projects aimed at improving processes and systems.
Minimum Qualifications
Education:
High School Diploma / GED
Experience:
Internal: Minimum 6 months as a PER;
External: Minimum of 6 months relevant healthcare experience
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Patient Experience Representative I-Ambulatory (Waltham)
Waltham, MA jobs
is 100% onsite at the Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.
Key Responsibilities:
Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
Processes prescription refills, letters, and external requests
Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications
Education:
High School Diploma/ GED
Experience:
No healthcare experience required - Basic customer service and computer skills.
Makes use of customer service knowledge to assist patients and families in resolving problems.
Conveys a positive demeanor when interacting with patients, families, and coworkers.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Ability to work with diverse internal and external constituencies.
Demonstrates the ability to pay attention to detail and accuracy.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Patient Experience Representative I-Ambulatory (Waltham-onsite)
Waltham, MA jobs
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Location and Schedule:
100% onsite at Waltham location.
Monday to Friday, 40 hours per week, 7:30AM-5:15PM Range
Key Responsibilities:
Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Assists patients, and ensures routine forms are ready for appointments
Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
Supports logistics for departmental programs and presentations
Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
Processes letters, and external requests
Uses office and hospital systems (e.g., Epic EHR, Microsoft Office, scheduling, billing applications) efficiently
Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications
Education:
High School Diploma/ GED
Experience:
No healthcare experience required - Basic customer service and computer skills.
Makes use of customer service knowledge to assist patients and families in resolving problems.
Conveys a positive demeanor when interacting with patients, families, and coworkers.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Ability to work with diverse internal and external constituencies.
Demonstrates the ability to pay attention to detail and accuracy.
Language skills:
Bilingual: English and Spanish or Portuguese strongly preferred.
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Patient Financial Rep - Per Diem
Utica, NY jobs
The Patient Financial Representative is responsible for the accurate and timely verification of insurance and benefit information for patients receiving inpatient medical, inpatient psychiatric, observation, ambulatory surgery and/or outpatient procedure related services. Plays a key role in the organization's financial health by obtaining or ensuring that insurance authorizations or pre-authorizations are on file and accurate prior to the service being rendered. This position must also ensure patient demographic and insurance information is correct, resulting in accurate claims for reimbursement. Position provides excellent customer service during all interactions.
Core Job Responsibilities
For designated services, this position is responsible for ensuring that each patient account has accurate insurance information entered in the correct billing order and that each insurance listed has been verified as eligible for the designated date of service range. For each insurance, benefit information is obtained and documented. Verification and benefit information can be obtained via electronic or verbal method but must be completed prior to services being rendered. Position must have or develop excellent working rapport with surgeons' office staff, as well as hospital nursing staff.
For pre-scheduled services, this position is responsible for verifying that authorization is on file with each of the appropriate insurance companies and that authorization is accurate based upon location, CPT code, service type, surgeon, date range and any or all other necessary elements to secure payment for services rendered. For emergent or urgent services, this position is responsible for accurately and timely requesting that each verified insurance company has been notified of patient services being rendered and also request authorization for requested services. Position must have or develop excellent working rapport with insurance company representatives, surgeons' office staff, as well as hospital nursing staff.
Ensures each patient account has accurate insurance information entered in the correct billing order and that each insurance company listed has been verified as eligible for the designated date of service range.
Secures and documents any and all authorization requirements in appropriate computer systems with relevant information to capture authorization timely. Enters pertinent information in all necessary systems. Retains any written documents received.
Performs related duties as assigned.
Education/Experience Requirements
REQUIRED:
High school diploma or equivalent.
Minimum 3 years of pre-authorization and/or insurance verification experience.
Demonstrated computer proficiency and ability to learn new applications rapidly.
Strong documentation skills.
Strong follow up skills, accuracy and attention to detail.
Excellent customer service and interpersonal skills.
Ability to work under restrictive time.
PREFERRED:
Associate's degree in healthcare related field.
4 years or more of hospital, medical office, coding or billing experience; or 6 years of experience in other healthcare related field.
Proficient with EMR, QES, MIDAS, SIS and related computer programs.
Licensure/Certification Requirements
PREFERRED:
Medical terminology certification.
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 95876
Department PATIENT ACCESS SVCS
Shift Days
Shift Hours Worked 8.00
FTE 0.19
Work Schedule HRLY NON-UNION
Employee Status A7 - Occasional
Union Non-Union
Pay Range $19 - $25/Hourly
#Evergreen
Patient Advocate - Patient Safety - Full Time
Binghamton, NY jobs
The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare.
Experience:
Minimum 3 Years' Experience In a Healthcare Setting Required.
Education, License & Certification:
Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting.
Registered Nurse or other Healthcare related licensure preferred.
Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire.
Essential Functions:
Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner.
Supports organizational learning and a holistic approach to our patient's needs.
Provides guidance for new or inexperienced caregivers related to patient-service recovery.
Collaborates with all caregivers to improve processes that directly impact patient and community perception.
Oversees the internal system for managing patient/representative concerns and maintains applicable regulatory body compliance.
Provides data analysis to identify trends specific to patient experience and develops corrective action plans based on those trends.
Actively participates on or leads workgroups or committees related to patient advocacy.
Supports the design and innovation of the Patient Family Advisory Council.
Works collaboratively with the Patient Safety and Legal Departments.
Other Duties:
Travel for this position is sometimes required.
It is understood that this description is not intended to be allāinclusive and that other duties may be assigned as necessary in the performance of this position.
update 1-13-25
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Patient Service Specialist Ophthalmology-Full Time
Binghamton, NY jobs
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be selfāmotivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fastāpaced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient's confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, preācertifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ās policies and guidelines.
7. Responsible for daily cashāout and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fastāpaced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Pay ranges from $17.00-$23.49
Other Duties:
1. Other duties as assigned.
Patient Service Specialist- Family Practice- Per Diem
Ithaca, NY jobs
The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be selfāmotivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.
Education, License & Cert:
High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.
Experience:
Demonstrated customer service commitment in a fastāpaced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.
Essential Functions:
Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information.
Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient's confidential medical record.
Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, preācertifications and referrals.
Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ās policies and guidelines.
Responsible for daily cashāout and balancing in accordance with the Patient Cash Control Policy.
Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
Adheres to departmental and organizational policies and attends meetings/huddles as required.
Requires the ability to prioritize daily tasks simultaneously in a fastāpaced, ever changing work environment within a strong team structure.
Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.
Other Duties:
Other duties as assigned.
The pay ranges from $17.00-$23.49
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Scheduling Coordinator
Morristown, NJ jobs
BAYADA Home Health Care has an immediate opening for a Full-time Scheduling Coordinator in our Morristown, NJ Assistive Care office! 30-40 hour work week!
BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Scheduling Coordinator will:
Provide superior customer service and quality home care
Focus on managing coordination of client services and emergent scheduling issues
Build lasting relationships with clients, referral sources, payors and community organizations
Develop strong, communicative relationships with the team
Associates will partner with Clinical Managers to provide support to field employees
Qualifications for a Scheduling Coordinator:
Prior supervisory experience a plus
Demonstrated record of successfully taking on increased responsibility (goal achievement)
Ambition to grow and advance beyond current position
Strong computer skills required (electronic medical record)
Excellent communication and interpersonal skills
Why You'll Love This Opportunity:
Award-Winning Workplace: Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
Weekly Pay - Consistent weekly paychecks to keep your finances on track.
Comprehensive Benefits - Medical, dental, vision, and more - we've got you covered
Work-Life Balance - We are flexible with your schedule.
Career Growth - Advancement opportunities to help you grow in your nursing career.
Nonprofit Organization - As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
Salary: $20-$23 / HR depending on qualifications
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Scheduling Coordinator
Morristown, NJ jobs
BAYADA Home Health Care has an immediate opening for a Full-time Scheduling Coordinator in our* Morristown, NJ *Assistive Care office! *30-40 hour work week!* BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
*The Scheduling Coordinator will:*
* Provide superior customer service and quality home care
* Focus on managing coordination of client services and emergent scheduling issues
* Build lasting relationships with clients, referral sources, payors and community organizations
* Develop strong, communicative relationships with the team
* Associates will partner with Clinical Managers to provide support to field employees
*Qualifications for a Scheduling Coordinator:*
* Prior supervisory experience a plus
* Demonstrated record of successfully taking on increased responsibility (goal achievement)
* Ambition to grow and advance beyond current position
* Strong computer skills required (electronic medical record)
* Excellent communication and interpersonal skills
*Why You'll Love This Opportunity:*
* *Award-Winning Workplace:* Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
* *Weekly Pay* - Consistent weekly paychecks to keep your finances on track.
* *Comprehensive Benefits* - Medical, dental, vision, and more - we've got you covered
* *Work-Life Balance* - We are flexible with your schedule.
* *Career Growth* - Advancement opportunities to help you grow in your nursing career.
* *Nonprofit Organization* - As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
*Salary:* $20-$23 / HR depending on qualifications
#LIRX
*As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.*
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in [here](
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Scheduling Coordinator
Tinton Falls, NJ jobs
BAYADA Home Health Care has an immediate opening for a Full-time Scheduling Coordinator in our Tinton Falls, NJ Assistive Care office!
BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Scheduling Coordinator will:
Provide superior customer service and quality home care
Focus on managing coordination of client services and emergent scheduling issues
Build lasting relationships with clients, referral sources, payors and community organizations
Develop strong, communicative relationships with the team
Associates will partner with Clinical Managers to provide support to field employees
Qualifications for a Scheduling Coordinator:
Prior supervisory experience a plus
Demonstrated record of successfully taking on increased responsibility (goal achievement)
Ambition to grow and advance beyond current position
Strong computer skills required (electronic medical record)
Excellent communication and interpersonal skills
Why You'll Love This Opportunity:
Award-Winning Workplace: Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
Weekly Pay - Consistent weekly paychecks to keep your finances on track.
Comprehensive Benefits - Medical, dental, vision, and more - we've got you covered
Work-Life Balance - We are flexible with your schedule.
Career Growth - Advancement opportunities to help you grow in your nursing career.
Nonprofit Organization - As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
Salary: $20- $23/HR depending on qualifications
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Scheduling Specialist - Remote after training
Chesterfield, MO jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a full-time position, working 11:30am to 8pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Scheduling Specialist Remote after training
Chesterfield, MO jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
PRN Scheduling Specialist
Dedham, MA jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a temporary/PRN position working day shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
PATIENT CARE COORDINATOR I
Patient care coordinator job at Professional Physical Therapy
Professional Physical Therapy is a leading provider of outpatient physical therapy and rehabilitation services in the Northeast and a certified Great Place to Work. We are looking for Patient Care Coordinators to join an energetic team dedicated to patient care. Our administrative staff are just as integral to our success as our physical therapists. Ideal candidate for the position is an individual with exceptional customer and patient care skills, strong organizational skills, detail-oriented with an interest in a long-term position with potential for growth.
Responsibilities:
* Greet patients
* Answer phones
* Schedule patient appointments
* Complete new patient registration and data entry
* Discuss insurance benefits, authorization requirements and payment responsibilities
* Collect patient balances (copay/deductible/coinsurance)
* Perform standard day-to-day clinical administrative responsibilities
Qualifications:
* Possess strong organizational skills
* Be punctual, dependable and reliable
* Be able to efficiently multi-task
* Possess basic math skills; must be able to use standard office equipment.
* Able to work a rotating schedule between the hours of 7AM and 8PM.
* Able to utilize a web-based EMR system - Raintree
* Must be able to effectively use computer programs (e.g. Word, Excel, Outlook)
* Medical administrative knowledge or background a plus
* Able to work independently and as a team player
* Exceptional customer service and phone etiquette
* Excellent communication skills
Comprehensive Benefits:
* Monthly bonus!
* Medical, dental, vision insurance
* Life insurance
* 401k
* Employee assistance program
* Employee discounts
* Employee referral program
* Paid time off (PTO)
* One additional, paid philanthropy day, to volunteer with a charity of your choice
Professional provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.