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Deal with People
Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.Education
Customer service representatives typically need a high school diploma.Training
Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.Licenses, Certifications, and Registrations
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.Important Qualities
Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
|Job Title||Company||Location||Start Date||Salary|
|Global Head of Development & Professional Services-Portware||Factset Research Systems, Inc.||New York, NY||Apr 13, 2016||$210,000|
|Head of Professional Services||Pointrf Solutions, LLC||Islandia, NY||Aug 09, 2016||$192,000|
|Professional Services Engineer||Shape Security, Inc.||Mountain View, CA||Nov 04, 2016||$150,000|
|Professional Services Engineer||Elasticsearch, Inc.||Mountain View, CA||May 15, 2015||$148,803 -
|Professional Services Engineer||Guardian Analytics, Inc.||Mountain View, CA||May 09, 2016||$140,000|
|Professional Services Engineer (Software Development)||Gigya, Inc.||Mountain View, CA||Oct 19, 2015||$135,000|
|Professional Services Engineer||Guardian Analytics||Mountain View, CA||Jul 11, 2016||$135,000|
|Senior Professional Services Engineer||Snaplogic||San Mateo, CA||Mar 28, 2016||$134,638|
|Professional Services Engineer||Ironbrick Associates, LLC||McLean, VA||Dec 22, 2014||$131,498|
|Professional Services Engineer||KLA-Tencor Corporation||Hopewell Junction, NY||Aug 14, 2014||$130,637|
|Professional Services Engineer||Guardian Analytics||Mountain View, CA||Sep 05, 2013||$130,000|
|Senior Professional Services Engineer||Snaplogic, Inc.||Frisco, TX||Jun 09, 2016||$130,000 -
|Professional Services Engineer||OKTA, Inc.||San Francisco, CA||Jan 14, 2013||$130,000 -
|Professional Services Engineer||Guardian Analytics||Mountain View, CA||Mar 10, 2016||$128,000|
|Professional Services Engineer||Bluesnap, Inc.||Waltham, MA||Mar 05, 2016||$115,000|
|Senior Professional Services Engineer I||IXIA||Plano, TX||Aug 29, 2016||$112,237 -
|Senior Professional Services Engineer I||IXIA||Santa Clara, CA||Aug 29, 2015||$111,634 -
|Professional Services Engineer||MERU Networks, Inc.||Sunnyvale, CA||Dec 17, 2015||$111,509|
|Professional Services Engineer||Fortinet, Inc.||Sunnyvale, CA||Mar 11, 2015||$110,000|
|Professional Services Engineer||Fortinet, Inc.||Sunnyvale, CA||Nov 03, 2015||$110,000|
|Professional Services Engineer||Splunk||San Francisco, CA||Feb 25, 2016||$110,000|
|Professional Services Engineer||Fortinet, Inc.||VA||Apr 13, 2015||$110,000|
|Inside Professional Service Engineer||Palo Alto Networks, Inc.||Santa Clara, CA||Aug 09, 2016||$95,532|
|Professional Services Engineer||Snaplogic, Inc.||San Mateo, CA||Aug 01, 2014||$95,000 -
|Senior Professional Services Engineer I||IXIA||Calabasas, CA||Aug 29, 2015||$94,453 -
|Professional Services Engineer||Coverity, Inc.||San Francisco, CA||Oct 01, 2014||$94,162 -
|Tech Yahoo, Professional Service Engineer||Yahoo! Inc.||Sunnyvale, CA||Nov 08, 2015||$93,246 -
|Professional Services Engineer||MERU Networks Inc.||Norcross, GA||Apr 18, 2013||$91,686 -
|Professional Services Engineer||MERU Networks Inc.||Norcross, GA||Jan 02, 2015||$91,499 -
|Professional Services Engineer||Jive Software, Inc.||Downingtown, PA||Jul 31, 2013||$90,600 -
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