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Become A Professional Services Engineer

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Working As A Professional Services Engineer

  • Communicating with Persons Outside Organization
  • Selling or Influencing Others
  • Interacting With Computers
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • $89,871

    Average Salary

What Does A Professional Services Engineer Do

Sales engineers sell complex scientific and technological products or services to businesses. They must have extensive knowledge of the products’ parts and functions and must understand the scientific processes that make these products work.

Duties

Sales engineers typically do the following:

  • Prepare and deliver technical presentations explaining products or services to existing and prospective customers
  • Confer with customers and engineers to assess equipment needs and to determine system requirements
  • Collaborate with sales teams to understand customer requirements and provide sales support
  • Secure and renew orders and arrange delivery
  • Plan and modify products to meet customer needs
  • Help clients solve problems with installed equipment
  • Recommend improved materials or machinery to customers, showing how changes will lower costs or increase production
  • Help in researching and developing new products

Sales engineers specialize in technologically and scientifically advanced products. They use their technical skills to explain the benefits of their products or services to potential customers and to show how their products or services are better than their competitors'. Some sales engineers work for the companies that design and build technical products. Others work for independent sales firms.

Many of the duties of sales engineers are similar to those of other salespersons. They must interest the client in buying their products or services, negotiate a price, and complete the sale. To do this, sales engineers give technical presentations during which they explain the technical aspects of the product and how it will solve a specific customer problem.

Some sales engineers, however, team with salespersons who concentrate on marketing and selling the product, which lets the sales engineer concentrate on the technical aspects of the job. By working as part of a sales team, each member is able to focus on his or her strengths and expertise. For more information on other sales occupations, see the profile on wholesale and manufacturing sales representatives.

In addition to giving technical presentations, sales engineers are increasingly doing other tasks related to sales, such as market research. They also may ask for technical requirements from customers and modify and adjust products to meet customers’ specific needs. Some sales engineers work with research and development (R&D) departments to help identify and develop new products.

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How To Become A Professional Services Engineer

A bachelor’s degree is typically required to become a sales engineer. Successful sales engineers combine technical knowledge of the products or services they are selling with strong interpersonal skills.

Education

Sales engineers typically need a bachelor’s degree in engineering or a related field. However, a worker without a degree, but with previous sales experience as well as technical experience or training, sometimes holds the title of sales engineer. Workers who have a degree in a science, such as chemistry, or in business with little or no previous sales experience, also may be called sales engineers.

University engineering programs generally require 4 years of study. They vary in content, but all programs include courses in math and the physical sciences. In addition, most programs require developing strong computer skills.

Most engineering programs require students to choose an area of specialization. The most common majors are electrical, mechanical, or civil engineering, but some engineering departments offer additional majors, such as chemical, biomedical, or computer hardware engineering. However, some undergraduate programs offer a general engineering curriculum; students then specialize in a particular area either on the job or in graduate school.

Training

New graduates with engineering degrees typically need sales experience and training before they can work independently as sales engineers. Training covers general sales techniques and may involve teaming with a sales mentor who is familiar with the employer's business practices, customers, procedures, and company culture. After the training period, sales engineers may continue to partner with someone who lacks technical skills yet excels in the art of sales.

It is important for sales engineers to continue their engineering and sales education throughout their careers. Much of their value to their employers depends on their knowledge of, and ability to sell, the latest technologies. Sales engineers in high-technology fields, such as information technology and advanced electronics, may find that their technical knowledge rapidly becomes obsolete, requiring frequent retraining.

Advancement

Promotions may include a higher commission rate, a larger sales territory, or elevation to the position of supervisor or sales manager.

Important Qualities

Interpersonal skills. Strong interpersonal skills are a valuable characteristic for sales engineers, both for building relationships with clients and effectively communicating with other members of the sales team.

Problem-solving skills. Sales engineers must be able to listen to the customer’s desires and concerns, and then recommend solutions, possibly including customizing a product.

Self-confidence. Sales engineers should be confident and persuasive when making sales presentations. 

Technological skills. Sales engineers must have extensive knowledge of the technologically sophisticated products they sell in order to explain their advantages and answer questions.

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Do you work as a Professional Services Engineer?

Professional Services Engineer Jobs

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Professional Services Engineer Career Paths

Professional Services Engineer
Professional Services Consultant Project Manager General Manager
Area Manager
7 Yearsyrs
Program Manager Business Developer
Business Development Manager
9 Yearsyrs
Account Executive Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Senior Project Manager Senior Product Manager Marketing Director
Chief Executive Officer
8 Yearsyrs
Senior Project Manager Program Director Operations Director
Chief Operating Officer
11 Yearsyrs
Senior Systems Engineer Information Technology Manager Senior Manager
Director Of Human Resources
10 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Professional Services Consultant Senior Consultant
Information Technology Manager
8 Yearsyrs
Service Manager General Manager
Operations Director
9 Yearsyrs
Senior Software Engineer Business Analyst Product Manager
Operations Manager
7 Yearsyrs
Senior Software Engineer Project Leader Business Analyst
Product Manager
7 Yearsyrs
Case Manager Program Coordinator
Program Manager
8 Yearsyrs
Senior Storage Engineer Storage Administrator Senior Engineer
Quality Assurance Manager
9 Yearsyrs
Service Manager Operations Manager General Manager
Regional Manager
8 Yearsyrs
Account Executive Territory Manager Account Manager
Sales Account Manager
6 Yearsyrs
Senior Systems Engineer Senior Consultant Product Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Senior Storage Engineer Solutions Architect Program Manager
Senior Account Manager
7 Yearsyrs
Case Manager Program Manager
Senior Manager
10 Yearsyrs
Program Manager Information Technology Project Manager
Senior Project Manager
12 Yearsyrs
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Do you work as a Professional Services Engineer?

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Do you work as a Professional Services Engineer?

Professional Services Engineer Demographics

Gender

Male

54.8%

Female

42.6%

Unknown

2.6%
Ethnicity

White

58.6%

Hispanic or Latino

17.2%

Black or African American

11.4%

Asian

8.9%

Unknown

3.9%
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Languages Spoken

Spanish

57.9%

French

9.5%

German

5.6%

Italian

3.2%

Portuguese

3.2%

Chinese

3.2%

Japanese

3.2%

Mandarin

2.4%

Bengali

1.6%

Arabic

1.6%

Hindi

1.6%

Romanian

0.8%

Gujarati

0.8%

Cheyenne

0.8%

Danish

0.8%

Bulgarian

0.8%

Luxembourgish

0.8%

Russian

0.8%

Albanian

0.8%

Greek

0.8%
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Professional Services Engineer Education

Schools

University of Phoenix

12.6%

Liberty University

6.6%

Georgia State University

5.5%

Southern New Hampshire University

5.5%

Strayer University

5.5%

Capella University

5.5%

Ashford University

4.9%

Arizona State University

4.9%

Pennsylvania State University

4.9%

George Mason University

4.9%

Webster University

4.9%

New York University

4.4%

University of West Georgia

4.4%

University of Puerto Rico - Mayaguez

3.8%

University of California - Berkeley

3.8%

Texas State University

3.8%

University of Central Florida

3.8%

Appalachian State University

3.3%

Villanova University

3.3%

Troy University

3.3%
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Majors

Business

23.9%

Computer Science

10.0%

Psychology

8.2%

Electrical Engineering

6.0%

Social Work

4.7%

Computer Information Systems

4.6%

Communication

4.1%

Criminal Justice

3.8%

Information Technology

3.8%

Accounting

3.6%

Finance

3.4%

Marketing

3.4%

Education

3.3%

Management

3.1%

Computer Engineering

2.5%

Health Care Administration

2.4%

Human Resources Management

2.4%

General Studies

2.3%

English

2.3%

Project Management

2.3%
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Degrees

Bachelors

41.4%

Masters

20.7%

Other

20.4%

Associate

9.2%

Certificate

4.1%

Doctorate

2.5%

Diploma

1.1%

License

0.5%
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Job type you want
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Part Time
Internship
Temporary

Real Professional Services Engineer Salaries

Job Title Company Location Start Date Salary
Global Head of Development & Professional Services-Portware Factset Research Systems, Inc. New York, NY Apr 13, 2016 $210,000
Head of Professional Services Pointrf Solutions, LLC Islandia, NY Aug 09, 2016 $192,000
Professional Services Engineer Shape Security, Inc. Mountain View, CA Nov 04, 2016 $150,000
Professional Services Engineer Elasticsearch, Inc. Mountain View, CA May 15, 2015 $148,803 -
$175,000
Professional Services Engineer Guardian Analytics, Inc. Mountain View, CA May 09, 2016 $140,000
Professional Services Engineer (Software Development) Gigya, Inc. Mountain View, CA Oct 19, 2015 $135,000
Professional Services Engineer Guardian Analytics Mountain View, CA Jul 11, 2016 $135,000
Senior Professional Services Engineer Snaplogic San Mateo, CA Mar 28, 2016 $134,638
Professional Services Engineer Ironbrick Associates, LLC McLean, VA Dec 22, 2014 $131,498
Professional Services Engineer KLA-Tencor Corporation Hopewell Junction, NY Aug 14, 2014 $130,637
Professional Services Engineer Guardian Analytics Mountain View, CA Sep 05, 2013 $130,000
Senior Professional Services Engineer Snaplogic, Inc. Frisco, TX Jun 09, 2016 $130,000 -
$160,000
Professional Services Engineer OKTA, Inc. San Francisco, CA Jan 14, 2013 $130,000 -
$140,000
Professional Services Engineer Guardian Analytics Mountain View, CA Mar 10, 2016 $128,000
Professional Services Engineer Bluesnap, Inc. Waltham, MA Mar 05, 2016 $115,000
Senior Professional Services Engineer I IXIA Plano, TX Aug 29, 2016 $112,237 -
$125,404
Senior Professional Services Engineer I IXIA Santa Clara, CA Aug 29, 2015 $111,634 -
$117,000
Professional Services Engineer MERU Networks, Inc. Sunnyvale, CA Dec 17, 2015 $111,509
Professional Services Engineer Fortinet, Inc. Sunnyvale, CA Mar 11, 2015 $110,000
Professional Services Engineer Fortinet, Inc. Sunnyvale, CA Nov 03, 2015 $110,000
Professional Services Engineer Splunk San Francisco, CA Feb 25, 2016 $110,000
Professional Services Engineer Fortinet, Inc. VA Apr 13, 2015 $110,000
Inside Professional Service Engineer Palo Alto Networks, Inc. Santa Clara, CA Aug 09, 2016 $95,532
Professional Services Engineer Snaplogic, Inc. San Mateo, CA Aug 01, 2014 $95,000 -
$130,000
Senior Professional Services Engineer I IXIA Calabasas, CA Aug 29, 2015 $94,453 -
$101,500
Professional Services Engineer Coverity, Inc. San Francisco, CA Oct 01, 2014 $94,162 -
$120,000
Tech Yahoo, Professional Service Engineer Yahoo! Inc. Sunnyvale, CA Nov 08, 2015 $93,246 -
$147,400
Professional Services Engineer MERU Networks Inc. Norcross, GA Apr 18, 2013 $91,686 -
$104,000
Professional Services Engineer MERU Networks Inc. Norcross, GA Jan 02, 2015 $91,499 -
$110,120
Professional Services Engineer Jive Software, Inc. Downingtown, PA Jul 31, 2013 $90,600 -
$144,800

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Top Skills for A Professional Services Engineer

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  1. Customer Service
  2. Procedures
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Monitored telephone queue time data to maximize productivity & Customer Service standards.
  • Document and Deliver vulnerability reports with recommendations to enhance security postures of enterprise architectures, policies and procedures.
  • Acted as Project Delivery Engineer focal on server assets refresh projects by reviewing technical requirements and providing input.
  • Promoted to professional services division to supply customers with customized applications and to project manage/ administer internal professional services initiatives.
  • Provided technical support on software, hardware and printers via telephone/in person/email.

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Top Professional Services Engineer Employers

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