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Become A Professional Services Engineer

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Working As A Professional Services Engineer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Professional Services Engineer Do At Core Security

* Team with Solutions Delivery Consultants and other Services Engineers to provide solutions addressing the customer's technical environment and requirements
* Utilize Core Security services processes, tools and methodologies to ensure successful deployment of customer solutions
* Install and configure Core Security software products at a customer location or by remote access
* Document on-site work and train customers on how to support the solution going forward
* Create repeatable implementation and support tools, processes and general best practices
* Provide support to existing customers
* Troubleshoot customer systems and work with software engineering staff to resolve problems

What Does A Professional Services Engineer Do At Myriad Supply

* Design, propose and implement enterprise and data center security solutions.
* Act as technical lead for onsite or remote security configurations/installations/upgrades.
* Act as an escalation point for other engineers.
* Work closely with technical members of our channel partners to stay up-to-date on their latest products.
* Obtain and maintain relevant certifications.
* Actively drive and manage the technology fulfillment stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for security products and services

What Does A Professional Services Engineer Do At World Wide Technology

* Scope potential Laas/POC with the ATC Team, Internal Account Teams and BD.
* Ability to design, implement, support and build the Laas/POC Collaboration environments for customers based on approved design from customers.
* Travel 35% to 50% of the time depending on the need of onsite presence for projects in the ATC.
* Ability to write test plans to support the POC’s/LaaS efforts for customers
* Ability to execute the the test plans for POCs/LaaS customers in the ATC Environment.
* Ability to create High Level Design Diagrams and Low Level Design Documentation
* Follow WWT and customer standards for design documentation
* Review and validate understanding of customer design requirements

What Does A Professional Services Engineer Do At Weatherford

* Install, Upgrade and configure SCADA and Production Optimization Systems
* Build Screens, Workflows, Reports to support customer operations and SCADA hardware
* Interact with Customers to understand and troubleshoot Product Issues
* Provide custom solutions, utilities and system integration using scripts
* Participate in software testing during the release cycle and customer
* Train customers on system usage and new product features
* Identify cause of problem reported by debugging Program/Scripts and if necessary correct them or report them to the developers
* Provide support to internal and external clients working on consulting projects which use the company’s optimization software.
* Gain a firm understanding of Production Optimization Products and how it works from the users Perspective.
* Able to troubleshoot issues related to SCADA Hardware and Radio communications
* Train users in system usage and administration
* Extensive Domestic and foreign travel required 50
* Work assignments carried out to the highest quality level
* Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
* POSITION SPECIFIC DETAILS
* Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development.
* Weatherford is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
* POSITION SPECIFIC DETAILS

What Does A Professional Services Engineer Do At Palo Alto Networks

* Travel (50
* to customer site deploying Palo Alto Network solutions as outlined by the Statement of Work (SOW)
* Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
* Build custom security policies and application signatures
* Develop and maintain expertise in deploying advanced Palo Alto Networks features and functionality
* Analyze logs and events from the solution to perform initial troubleshooting and issue identification
* Interact with the Palo Alto Networks TAC to troubleshoot and diagnose support cases
* Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
* Ensure client needs are met and deliverables produced on time according to specified project deliverables/scope
* Clear and consistent communication with customers, Sales and Professional Services Project Management and Management team
* Other tasks and duties as needed to support the customer and/or business

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How To Become A Professional Services Engineer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Professional Services Engineer jobs

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Real Professional Services Engineer Salaries

Job Title Company Location Start Date Salary
Global Head of Development & Professional Services-Portware Factset Research Systems, Inc. New York, NY Apr 13, 2016 $210,000
Head of Professional Services Pointrf Solutions, LLC Islandia, NY Aug 09, 2016 $192,000
Professional Services Engineer Shape Security, Inc. Mountain View, CA Nov 04, 2016 $150,000
Professional Services Engineer Elasticsearch, Inc. Mountain View, CA May 15, 2015 $148,803 -
$175,000
Professional Services Engineer Guardian Analytics, Inc. Mountain View, CA May 09, 2016 $140,000
Professional Services Engineer (Software Development) Gigya, Inc. Mountain View, CA Oct 19, 2015 $135,000
Professional Services Engineer Guardian Analytics Mountain View, CA Jul 11, 2016 $135,000
Senior Professional Services Engineer Snaplogic San Mateo, CA Mar 28, 2016 $134,638
Professional Services Engineer Ironbrick Associates, LLC McLean, VA Dec 22, 2014 $131,498
Professional Services Engineer KLA-Tencor Corporation Hopewell Junction, NY Aug 14, 2014 $130,637
Professional Services Engineer Guardian Analytics Mountain View, CA Sep 05, 2013 $130,000
Senior Professional Services Engineer Snaplogic, Inc. Frisco, TX Jun 09, 2016 $130,000 -
$160,000
Professional Services Engineer OKTA, Inc. San Francisco, CA Jan 14, 2013 $130,000 -
$140,000
Professional Services Engineer Guardian Analytics Mountain View, CA Mar 10, 2016 $128,000
Professional Services Engineer Bluesnap, Inc. Waltham, MA Mar 05, 2016 $115,000
Senior Professional Services Engineer I IXIA Plano, TX Aug 29, 2016 $112,237 -
$125,404
Senior Professional Services Engineer I IXIA Santa Clara, CA Aug 29, 2015 $111,634 -
$117,000
Professional Services Engineer MERU Networks, Inc. Sunnyvale, CA Dec 17, 2015 $111,509
Professional Services Engineer Fortinet, Inc. Sunnyvale, CA Mar 11, 2015 $110,000
Professional Services Engineer Fortinet, Inc. Sunnyvale, CA Nov 03, 2015 $110,000
Professional Services Engineer Splunk San Francisco, CA Feb 25, 2016 $110,000
Professional Services Engineer Fortinet, Inc. VA Apr 13, 2015 $110,000
Inside Professional Service Engineer Palo Alto Networks, Inc. Santa Clara, CA Aug 09, 2016 $95,532
Professional Services Engineer Snaplogic, Inc. San Mateo, CA Aug 01, 2014 $95,000 -
$130,000
Senior Professional Services Engineer I IXIA Calabasas, CA Aug 29, 2015 $94,453 -
$101,500
Professional Services Engineer Coverity, Inc. San Francisco, CA Oct 01, 2014 $94,162 -
$120,000
Tech Yahoo, Professional Service Engineer Yahoo! Inc. Sunnyvale, CA Nov 08, 2015 $93,246 -
$147,400
Professional Services Engineer MERU Networks Inc. Norcross, GA Apr 18, 2013 $91,686 -
$104,000
Professional Services Engineer MERU Networks Inc. Norcross, GA Jan 02, 2015 $91,499 -
$110,120
Professional Services Engineer Jive Software, Inc. Downingtown, PA Jul 31, 2013 $90,600 -
$144,800

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Top Skills for A Professional Services Engineer

ProceduresCustomerServiceDeliveryFinancialProfessionalServicesStorageComplianceWindowsWebSQLServerRemoteNetappSANVmwareArchitectureLinuxCustomerSatisfactionTroubleshootTechnicalSupportChild

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Top Professional Services Engineer Skills

  1. Procedures
  2. Customer Service
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Collaborate with Partners to train them on techniques & procedures and troubleshooting.
  • Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
  • Responded efficiently to customer phone calls providing constant on-demand room delivery services.
  • Create financial forecasts, outline expenditures and modify budgets when necessary.
  • Finished year at $10M which represented 75% of the Division's overall professional services revenue.

Top Professional Services Engineer Employers

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