What does a professional services engineer do?
Professional Services Engineers are employees who represent their company in their client's work environment. They are usually software engineers or any other information technology-related engineers. They are expected to be familiar with company's products. Professional Services Engineers act as the bridge between the company and the client. They are usually assigned to be on-site at the client's office to act as the technical representative of the company. As such, they do the installing, setting up, managing, troubleshooting, maintaining, and repairing the company's software for the client. They may also help out in product training and maximizing the user experience.
Professional services engineer responsibilities
Here are examples of responsibilities from real professional services engineer resumes:
- Manage the long term technical relationship for multiple cloud and on premise strategic customers and partners.
- Schedule reservations and manage large volume of customers.
- Manage Jenkins security by providing specific access to authorize developers/testers using project base matrix authorization strategy.
- Develop a coherent and uniform product strategy, sales engagement process, project management methodologies, and automate CRM tools.
- Develop custom SQL scripts and JavaScript solutions.
- Create online support documentation for XML web services.
- Lead the PHP team responsible for internal CRM systems.
- Specialize in developing content migration systems using Java and C++.
- Support for highly complex, cloud base, marketing automation systems
- Implement Microsoft SCCM for OS deployment, software deployment, and enterprise-wide reporting.
- Participate in QA testing and software upgrades including releases, patches and fixes, as directed.
- Create reusable processes, components and tools that leverage into many other projects, accelerating development progress.
- Reinstal windows and repair or reinstal software applications, create restore points, increase ram/memory when need.
- Craft a custom java solution that support high availability, message recovery, concurrency, and thread pooling.
- Load software and scripts, call test, and verify RF scrambling codes with a Samsung TEMS phone.
Professional services engineer skills and personality traits
We calculated that 15% of Professional Services Engineers are proficient in Customer Service, Professional Services, and Java. They’re also known for soft skills such as Interpersonal skills, Self-confidence, and Technological skills.
We break down the percentage of Professional Services Engineers that have these skills listed on their resume here:
- Customer Service, 15%
Job responsibilities included customer service, and performing pest control services in professional and timely manner.
- Professional Services, 14%
Provided post-sales support and participated in the closing of professional service engagements through delivery and implementation of integration solutions and services.
- Java, 11%
Customized, and integrated RSA Access Manager solutions for web access management utilizing JAVA STRUTS within application and web server environments.
- Leveraged, 7%
Provided consultative input and leveraged client relationships during the selling process to identify, qualify and close new client engagements.
- Customer Satisfaction, 6%
Deal directly with customers on all engagements with minimal oversight while providing high levels of customer satisfaction and repeat business.
- Professional Development, 4%
Managed professional development manager model across IT delivery functions.
Common skills that a professional services engineer uses to do their job include "customer service," "professional services," and "java." You can find details on the most important professional services engineer responsibilities below.
Interpersonal skills. To carry out their duties, the most important skill for a professional services engineer to have is interpersonal skills. Their role and responsibilities require that "strong interpersonal skills are a valuable characteristic for sales engineers, both for building relationships with clients and effectively communicating with other members of the sales team." Professional services engineers often use interpersonal skills in their day-to-day job, as shown by this real resume: "promoted to technical support manager after demonstrated technical ability with company's product and interpersonal skills. "
Self-confidence. Many professional services engineer duties rely on self-confidence. "sales engineers should be confident and persuasive when making sales presentations.," so a professional services engineer will need this skill often in their role. This resume example is just one of many ways professional services engineer responsibilities rely on self-confidence: "tracked requests in a very complicated, multi-tiered crm database, with client specific data as well as confidential information. "
Technological skills. Another skill that relates to the job responsibilities of professional services engineers is technological skills. This skill is critical to many everyday professional services engineer duties, as "sales engineers must have extensive knowledge of the technologically sophisticated products they sell in order to explain their advantages and answer questions." This example from a resume shows how this skill is used: "provided technological guidance and design for rf related projects. "
Problem-solving skills. A big part of what professional services engineers do relies on "problem-solving skills." You can see how essential it is to professional services engineer responsibilities because "sales engineers must be able to listen to the customer’s desires and concerns, and then recommend solutions, such as customizing a product for the customer." Here's an example of how this skill is used from a resume that represents typical professional services engineer tasks: "crafted a custom java solution that supported high availability, message recovery, concurrency, and thread pooling. "
The three companies that hire the most professional services engineers are:
- Scality34 professional services engineers jobs
- BlackBerry27 professional services engineers jobs
- Freelance Computer Services20 professional services engineers jobs
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Compare different professional services engineers
Professional services engineer vs. Engineer
Engineers are highly trained professionals who determine the feasibility of various projects, usually related to the construction industry. They are considered experts in mathematics and science, two disciplines that they need to use in designing and coming up with plans for projects. They should also be well-versed in different construction or industrial materials, and they ensure that appropriate materials are used for the project. They also ensure that the projects meet the requirements of the groups that hired them. They create spaces that would both address the needs of the end-users and the industry standards. They also ensure that the projects they make would stand the test of time.
These skill sets are where the common ground ends though. The responsibilities of a professional services engineer are more likely to require skills like "professional services," "leveraged," "customer satisfaction," and "professional development." On the other hand, a job as an engineer requires skills like "python," "cloud," "c++," and "c #." As you can see, what employees do in each career varies considerably.
Engineers earn the highest salaries when working in the automotive industry, with an average yearly salary of $97,672. On the other hand, professional services engineers are paid more in the technology industry with an average salary of $113,168.On average, engineers reach similar levels of education than professional services engineers. Engineers are 2.0% more likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Professional services engineer vs. Sales engineering manager
A sales engineering manager specializes in developing systems and procedures to optimize a company's sales operations, aiming for client satisfaction and profit growth. It is their duty to set goals and timelines, establish guidelines, manage different teams, research new business and client opportunities, gather and analyze data to identify the strengths and weaknesses of existing operations, develop sales strategies, and implement solutions against problem areas. Moreover, as a manager, it is essential to lead and encourage staff to reach goals while enforcing and promoting the company's policies and regulations.
In addition to the difference in salary, there are some other key differences worth noting. For example, professional services engineer responsibilities are more likely to require skills like "customer service," "professional services," "leveraged," and "professional development." Meanwhile, a sales engineering manager has duties that require skills in areas such as "cloud," "business development," "sales process," and "technical expertise." These differences highlight just how different the day-to-day in each role looks.
Sales engineering managers earn a higher average salary than professional services engineers. But sales engineering managers earn the highest pay in the technology industry, with an average salary of $122,411. Additionally, professional services engineers earn the highest salaries in the technology with average pay of $113,168 annually.In general, sales engineering managers achieve similar levels of education than professional services engineers. They're 0.6% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Professional services engineer vs. Systems engineer
Systems engineers are responsible for creating and overseeing systems related to the overall operations of the organization. They are in charge of assessing the organization's needs in terms of systems and creating plans to address these needs. These systems are usually related to the production or manufacturing of company products. Systems engineers create end-to-end processes that ensure efficiency and effectiveness. They make sure that the processes they put in place adhere to safety and security policies and guidelines. They also do routine checks and continuously find ways to further improve production and other systems.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a professional services engineer is likely to be skilled in "customer service," "professional services," "leveraged," and "customer satisfaction," while a typical systems engineer is skilled in "python," "c++," "c #," and "dod."
Systems engineers earn the best pay in the automotive industry, where they command an average salary of $96,218. Professional services engineers earn the highest pay from the technology industry, with an average salary of $113,168.Most systems engineers achieve a similar degree level compared to professional services engineers. For example, they're 2.8% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Professional services engineer vs. Application engineer
An application engineer is responsible for creating and re-designing system applications based on clients' specifications and sales demands. Application engineers run diagnostic tests on software programs, identify areas of improvement, install necessary updates, upgrade optimization, revise system codes, and provide technical support for customers' needs. They also generate ideas and locate other business opportunities by analyzing current trends in the technology market that would help build revenues and increase profitability for the company. An application engineer must have a strong command of programming languages, software application processes, and general technology disciplines.
Even though a few skill sets overlap between professional services engineers and application engineers, there are some differences that are important to note. For one, a professional services engineer might have more use for skills like "professional services," "leveraged," "professional development," and "patients." Meanwhile, some responsibilities of application engineers require skills like "c++," "c #," "ul," and "cad. "
The technology industry tends to pay the highest salaries for application engineers, with average annual pay of $100,321. Comparatively, the highest professional services engineer annual salary comes from the technology industry.The average resume of application engineers showed that they earn similar levels of education compared to professional services engineers. So much so that theyacirc;euro;trade;re 2.2% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.1%.Types of professional services engineer
Updated January 8, 2025
