Become A Professional Services Project Manager

* Manages projects from intake through final implementation, working with internal resources and external customers throughout
* Defines scope, requirements and project timing for each initiative
* Develops detailed work plans and schedules
* Conducts internal and external project meetings and is responsible for project tracking and analysis.
* Coordinates with other project managers and organizational entities to identify and monitor issues, impacts and dependencies.
* Prepares and conducts informal and formal presentations
* Able to grow a strong understanding of product offerings and implementations processes
* Ownership of the change management process
* Controls and tracks project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings.
* Supports occasional weekend production events
* Documents new processes and procedures identified throughout the project relating to new product/feature functionality.
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

* Developing a detailed functional understanding of Applied Systems’ core products and how they can be applied to clients’ business challenges
* Functioning as an “expert” in areas such as Business Process Design , Project Management, Operations/Automation Management, and Accounting/GL
* Appropriately prepare for each client interaction, including development of agendas, questionnaires, research tools, and other artifacts as required to deliver the services
* Serving as the client’s advocate within Applied Systems to address various issues
* Overseeing the complete solution delivery
* Supporting the Sales team and Enterprise Services leadership in driving a positive overall customer relationship
* Supporting the Sales team in engaging in pre-service-sales activities such as scoping conversations and pre-sale engagements
* Attending conventions, summits, or user group meetings as requested

* Support Professional & Business Services team with project management of pre-sale demos and pilots
* Discover customer business goals and create implementation project plans based on goals.
* Manage ongoing project delivery based on defined goals including – training, mentoring, project management, content creation etc.
* Liaise with Sr Manager Professional & Business Services to resolve customer relationship issues and advance newly identified business opportunities for accounts being managed.
* Liaise with Product team to resolve and prioritize product related issues and opportunities for the accounts being managed

* May perform one or more of the following:
* Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.
* Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system outages.
* Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures
* Develops metrics that provide data for process management and indicators for future improvement opportunities.
* Measures performance against process requirements, aligning improvement projects to close performance shortfalls.
* Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.
* Participate in internal communications on standard processes and reporting.
* Troubleshoot application and data issues and direct to the appropriate contacts.
* Understand and mitigate risk; escalate high risk, complex or problematic issues to Management.
* Manage complex projects and work requests with consistent accuracy and completeness.
* Work collaboratively and productively to troubleshoot and resolve issues.
* All other duties as assigned
* Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
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* Manage, mentor, coach and develop members of the team (who are aligned to Principals and assigned to consulting projects) to promote a team orientated, challenging and innovative work environment
* Directly manage the associates on the team – from recruiting, and continuously improving the associate on-boarding to training, developing, actively engaging in performance management and promoting the associates’ career development path
* Manage team execution -- oversee daily project scheduling and consultant resourcing escalations
* Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
* Determine appropriate actions and interventions in collaboration with internal resources and clients for projects at risk
* Forecast the resources and participants needed to achieve project goals
* Set and continually manage project expectations with team members and other stakeholders with a view to One Fiserv integration in all projects
* Hire, train, retain and mentor group that interfaces with clients and ensure that the team achieves and exceeds the clients' business objectives
* Being a Change Agent:
* Serve as a change agent in institutionalizing a process excellence culture that changes our associate mindsets and behaviors
* Build strong relationships with Principals and Managers across the Consulting Services Team and with key decision-makers on the Implementations and Client Care teams
* Meet with project stakeholders on an ongoing basis
* Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
* Create project change management plans and maintain feedback loops within and across teams
* Provide support and coaching to aid direct reports through transitions
* Create and enable reinforcement mechanisms and celebrations of success
* Contribute to the strategic direction of the Professional Services organization through leading and participating in internal initiatives
* Deliver on Process Improvements:
* Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency
* Develop, implement and communicate best practices for the team
* Lead departmental and cross-functional business process improvement initiatives.
* Develop necessary budgets, business plans, timelines, performance metrics and communication processes to ensure success of assigned initiatives
* Proactively bring new process and automation ideas to the table to help the business scale
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities