Professional services project manager job description

The Project Manager will demonstrate a proven ability to deliver the acquired services, interact with and manage the expectations of senior level external and internal stakeholders, build and nurture new relationships within client organizations, and consistently deliver the highest level of customer satisfaction. The candidate must be able to work with staff level clients as well as senior client stakeholders and decision makers. Working within Traiana requires excellent judgment and decision-making skills in order to resolve operational issues as well as to build out long term, strategic plans to successfully achieve joint Traiana-client goals.
Principal Accountabilities



Engage client and internal resources and drive the delivery of the acquired service within agreed scope and budget Project planning including developing work plans, creating resource plans, and managing day-to-day project issues and driving them to resolution Ensure proper scope management and manage the expectations of internal and external stakeholders Establish and maintain communication to key stakeholders (both client and internal) Work effectively across organizational boundaries (cultural and geographical) Collaborate with internal Development and QA teams to provide optimal client solutions Run end-to-end test scenarios with clients and additional market participants Consult and share market experience and best practices with the client



Skills and Software Requirements:



Understanding and/or experience with securities products-equities, fixed income, future and options etc..., middle and back office systems Understanding and/or experience with Financial FIX and/or SWIFT messaging Experience supporting financial applications including trade posting, reporting, and exception handling / troubleshooting - an advantage Experience in Project or Process management Autodidact and/or quick learner Ability to manage multiple schedules and commitments Experience managing client relationships at all levels Understanding of financial market participants, products, and trade flows Experience either within an investment bank or a systems vendor Business analysis experience Excellent communication and presentation skills and a professional demeanor



Nice to haves:



Familiar with Traiana/Harmony


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CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn's cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.

We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you're in the area to stop by). Whether you're local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
About the role

Reporting to our Manager of North American Project Management Office, the Project Manager will be responsible for working closely with the Customer, Sales Executives, Strategic Consultants, Solution Architects, Software Engineers and Data Engineers to understand customer requirements and provide expertise to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience. The Project Manager is a key position within the Professional Services organization, leading the implementation experience for Bullhorn's North America customers. The PM acts with integrity, leads by example and serves as the primary POC during the engagement to ensure the appropriate resources and controls are in place for successful planning and execution.
A typical day will include...Managing multiple projects for a single client or juggling projects for multiple clients and partnering with clients to identify and drive key business objectives Leading the project planning activities; Managing the project schedule and critical path; Preparing/Presenting internal and external status reports to various stakeholders Leading cross functional teams by building and motivating team members to meet project goals, adhere to their responsibilities and project milestones Proactively managing risks and issues and actively managing the project budget Collaborating with your client, project team members and the extended Bullhorn team Providing input and driving continuous improvement for the NA PMO's methodology and best practices. This includes standardized processes, tools, templates and techniques that benefit project delivery teams
This role is a fit for you if...You have a proven track record of 3-5 years of managing enterprise IT implementation projects for external clients. (If you have only worked with internal clients this might not be a fit for you) You are experienced and comfortable managing projects of 6+ months duration and project budgets up to $1M.You aren't afraid to take risks and learn from mistakes You love collaborating with your team, client and partners You are skilled in project management best practices (e.g., PMBOK, Schedule Mgmt, Risk/Issue Mgmt, Scope Mgmt, WBS, etc.) including proficiency with project scheduling tools (E.g., Clarizen, Clarity, MS Project) You have a proven track record of successfully delivering projects on-time, within budget, with high quality and with consistently high customer satisfaction scores
Bonus Points for…Staffing industry experience and knowledge of associated applications SaaS implementation project delivery Project Management Professional (PMP) Certification (or other PM certifications) Prior experience with a consulting firm Experience with multiple development methodologies (e.g., waterfall, agile, iterative/hybrid, etc.) Clarizen and JIRA experience Travel Statement: Up to 30% travel to client sites and other Bullhorn offices
What we offer...

-Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
-Unlimited Vacation
-Mental health benefits (EAP & 98point6)
-Full Access to LinkedIn Learning
-Quarterly paid volunteer days
-Lucrative Employee Referral Program (eligible for prior to your first day)
-Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We're looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you're reading this, you're probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.

A Manager in the Professional Services department plays a key role in the successful onboarding of new customers and the expansion of our existing customers onto the Entrata operating system by receiving and adhering to operational objectives, policies, procedures, and work plans in an effort to determine the resources needed to meet project schedules and goals. A Manager's primary objective is talent development and performance management of a team as they deliver a world-class customer experience. A Manager works closely with the Director or VP and is accountable for guiding the team's execution of business objectives.

Responsibilities will include Follows department/company processes and operational policies and guides a team in the successful execution of professional services projects Responsible for their team that performs the implementation and/or consulting throughout the implementation process of the Entrata suite of products and services Execute the department hiring strategy and assist with hiring recommendations Ride “shotgun” with the team and provide coaching Hold teams accountable to the department metrics such as TTV, utilization, velocity, and implemented ACVEnsure that each team member takes ownership of their work as defined in Workfront and department SOPs on a weekly basis and hold them accountable to time and quality-based metrics Continually raise the bar in terms of time to value, customer readiness, consultant productivity, and satisfaction for customers and team members.Act as an escalation point of the business for your team's customers and unsatisfactorydeployments- coordinating internally to strongly represent the Entrata brand and expertise.Execute the resource management plan and make project assignments based on capacity Conduct bi-weekly team meetings and 1:1s with team members Ensure that each team member knows the expectations of the role and set goals and accountability checkpoints to demonstrate work performance Attract and retain top talent Drive a culture of high-performance day in and day out. Provide actionable feedback and create/maintain high-impact talent development plans

Minimum QualificationsBS in Business Management, Finance, or related field Experienced services professional with 2+ years of demonstrated career/responsibility progression in software implementation or other software-related professional services Exposure across a variety of operational improvement initiatives related to increasing time to value and customer satisfaction/experience in software services settings Exceptional communication skills

Preferred QualificationsExposure to multi-family / proptech or related industry verticals Experience with Adobe WorkfrontStrong software implementation literacy Lean Six Sigma Master Black BeltProject Management Professional (PMP) MBAManagement experience

BenefitsMedical, Dental, and Vision Benefits 401K with MatchingLife InsuranceFlexible Spending AccountShort-term and Long-term Disability
#LI-Remote

When Entrata claims “Be the Joneses'' as one of our core values, we mean what we say. We have been setting the standard for property management technology for nearly 20 years and continue to lead innovation in an industry that provides housing to tens of thousands of apartment communities around the world. People who come to work at Entrata are the Real Deal: straight-talking, forward-thinking, hard workers who come together both to collaborate and to have a good time.

But members of the 'Jones Family' aren't just smart and ambitious, they're the living embodiment of another core Value: “Be Excellent to Each Other.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work; a place where we live by the words “Business in the Front, Party in the Back.” Will you join us?